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ENGAGING CRUCIAL CONVERSATION SKILLS INCONFLICT SITUATIONGeorge Okantey, MPA, CPLPCommunity & Talent DevelopmentPurdue Extension-Marion County2/16/2016Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Objectives: What are crucial moments? What are vital behaviors? Styles under stress inconflict situations How to build a culture thatembraces consciousdialogue for better results Q/A
DefinitionsCrucial moment: The point in time when theright behavior, if enacted, has an enormouseffect on every result you care about?Vital behavior: A high leverage action that, ifroutinely enacted, will lead to the results youwant.Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
My conflict situationRecall a conflict situation at work, home or inyour community. With your partner, explain thecrucial moment when the conversation becamecontentious. What behaviors did you do andwhat was your conflict partner’s response? Howwas the issue resolved?Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
What’s wrong here?
Where are you stuck?Look at areas in your life where you may beexperiencing poor results or strained relationship Identify areas where you are not getting the resultsthat you want Come up with three examples
Will the real problem please step forward?Your boss has grown accustomed to asking you to producecomplex reports for her. She’s not asking you because it’s part ofyour job, but rather because you have some background indatabases and know how to work with your system. To makematters worse, it’s often a last-minute request that takes youaway from other priorities. She’s just asked for a “special” lastminute report that is very time consuming to produce. Not onlyis it tough for you to produce, she’s requiring it by 3:00 p.m.today (way too condensed a time frame). To top it all off, youdon’t believe it will provide her with information she reallyneeds. But she’s your boss, and if she wants it, she should getit—right?Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Problems with the case we have just reviewedContentThe report is uselessIt is really not your job to do these thingsPatternIt is always a last minute requestYour manager consistently demands unrealistic time framesRelationshipIt does not seem that your manager values your other workYou do not feel comfortable speaking up to the managerWhich problem will you deal with and why?Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
MY STYLE UNDER STRESSPurdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Hostile LeaderPurdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Purdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Crucial Conversations:Tools for talking when stakes are highInstructional Design Sixteen hours of classroom time—two consecutive days or spaced–learning format Original video clips of “before” and “after” situations Extensive in-class practice and group participation to help build skills Application to real individual, team, and organizational issues Video-based instruction from the New York Times bestselling authors of CrucialConversations: Tools for Talking when Stakes are High Post-training tools to help continue and progress learningPurdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Participant Materials Participant Toolkit Copy of Crucial Conversations:Tools for Talking when Stakes areHigh Audio Companion Model Cards Post-training online learning toolsPurdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Crucial ConversationsInstructor ClassMay 12-13, 2016Indianapolis, INGeorge M. Okantey, MPA, CPLP Community and Talent Development EducatorPurdue University Cooperative Extension ServiceOkantey@purdue.edu@okanteyPurdue University is an equal access/opportunity institutionPurdue University Cooperative Extension Service is an equal access/equal opportunity institution.
Crucial Conversations Instructor Class May 12-13, 2016 Indianapolis, IN George M. Okantey, MPA, CPLP Community and Talent Development Educator Purdue University Cooperative Extension Service Purdue University is an equal a
