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Ten Features You Must Try in LogMeIn Central10 FeaturesYou Must Try inLogMeIn Central01

Ten Features You Must Try in LogMeIn CentralWelcomeWelcome to LogMeIn Central! Whether you’re a newcustomer or a seasoned veteran, we want to make sureyou’re getting the most out of your Central subscription.This guide will help you familiarize yourself with the mostpowerful and valuable features Central offers!Before doing anything elseLog in to your Central account with your LogMeIn ID.Install the LogMeIn Central agent onto at least onecomputer in your network. Learn the step-by-stepprocess here.02

Ten Features You Must Try in LogMeIn CentralTable of Contents03Task #1Execute a Remote Control Session04Task #2Create Computer Groups06Task #3Customize a Host Preference Package08Task #4Add and Manage Users10Task #5Remotely Access a Computer WithoutImpacting the End-User13Task #6Create a Policy with LogMeIn AntivirusPowered by Bitdefender16Task #7Run a Windows or Application Update18Task #8Write a One2Many Script20Task #9Create an Alert Package23Task #10Pull a Custom Report25

Ten Features You Must Try in LogMeIn CentralTask #1:Execute a Remote Control SessionBase Plan3 minWhat is it?Use caseRemote Control is the ability to see and interact with aHannah is an IT technician supporting health centerscomputer screen as though you were sitting directly inacross Western Virginia. She utilizes Central’s remotefront of it.control to access and manage her endpoints inhealth centers hours away from her home office. SheHow will it help me?also relies on the remote control while on the road toOur Remote Control has 99.9% uptime allowing you tosupport her end-users from any location.securely and intuitively access computers or serversfrom any computer or mobile device in any location. Byproviding multi-monitor support and putting securityfirst with screen blanking and computer locking, Centralprotects and simplifies your business.04

Task #1 Execute a Remote Control SessionTen Features You Must Try in LogMeIn CentralTry it yourself1. Navigate to the Computers tab in the left-hand menu2. Click the computer iconin the Direct Connectcolumn for the endpoint that you would want to access3. Input the username and password for the computeryou are accessing4. Begin your remote session! Accomplish everything thatyou can do in front of a computer from any locationAdditional ResourcesVisit our documentation site herefor additional help.05

Ten Features You Must Try in LogMeIn CentralTask #2:Create Computer GroupsBase Plan5 minWhat is it?Use casesComputer Grouping allows you to organize your endpointsJed is an IT technician that uses Central daily to supportwithin Central’s environment to meet your needs. Yourhis clients at an MSP. To help him keep track of whichteam will be able to apply packages of settings and userendpoints belong to which client, he relies on Computerpermission-levels based on these groups, so be sure toGrouping. With Computer Grouping, he can quickly andbrainstorm what groupings would be the most useful forvisually identify which computers he is accessing.your team (examples on following page).Luke is the systems administrator for his company.How will it help me?He utilizes Computer Grouping to keep track of theComputer Grouping will not only be a way to visuallycomputers that he uses to test updates. Prior to issuingorganize your endpoints on the Computers tab, but willa Windows or third-party application patch companyalso help when applying updates, reporting, and settingwide, Luke runs the patch on his test computer group topermissions on different groups of computers.ensure that it will not cause any issues.TIP: On the Computers tab, you can createCustom Fields to further organize yourendpoints. For example, many users add‘Location’ as a column to keep track of remoteemployees.06

Task #2 Create Computer GroupsTry it yourself1. Navigate to the Computers tab in the left-hand menu2. Select Add Group at the top of the page3. Add your group name and click AddTen Features You Must Try in LogMeIn CentralTIP: To view only the computers in aspecific group on the Computers page,click the View Computers button atthe top of the LogMeIn Central userinterface and then Show group panel.4. Select the computers that you want to be included inthis group and click SaveExample computer groupings— Office Location (Boston office, Budapest office, Raleigh office)— Customer (Law Firm A, Law Firm B, Law Firm C)— Functionality (Servers, Desktops)— Business Unit— Business Functions (Marketing, Sales, Engineering)07Additional ResourcesVisit our documentation site herefor additional help.

Ten Features You Must Try in LogMeIn CentralTask #3:Customize a Host Preference PackageBase Plan6 minWhat is it?Use casesHost Preference Packages allow you to centrally manageTyler is the owner of a small MSP shop where he supportsthe endpoint agent and host settings.5 different clients. Each client has different regulationsand preferences regarding the configuration and storageHow will it help me?of log videos, blanking the screen during a remoteWith a Host Preference Package, you can mass-managesession, and requesting end-user consent prior to amultiple computers simultaneously to set security andremote session. In order to meet the needs of each of hispreference settings. To customize LogMeIn Central to fitclients, Tyler was able to create and assign his client’sthe needs of your organization, assign one package tocomputers to the correct Host Preference Packages.each computer / group. Host Preference Packages alsolock down the settings on an endpoint, so local users orPeter is the IT director at a software company thatadmins cannot edit LogMeIn’s settings.requires stricter security settings. Therefore, Peterconfigured his Host Preference Package to be moresecure by reducing the number of attempts prior to anIP address lockout as well as the number of invalid log-inattempts that are allowed.08

Task #3 Customize a Host Preference PackageTen Features You Must Try in LogMeIn CentralTry it yourself1. Navigate to the Host Preferences under theConfiguration tab and select Add Package2. Name your Host Preference Package and click Save3. Navigate through each Category and choose yourpreferencesIf you want to.— ensure that your end-user cannot turn off LogMeIn Central:Navigate to the Access Control category and deselectAllow the user to turn off LogMeIn.— hide the LogMeIn icon from your end-users:Navigate to the Appearance category and deselectTIPS: Create your Computer Groupsprior to creating your Host PreferencePackages so that you can customizeyour Host Preference Packagesdepending on the needs of eachgroup.Prior to creating your Centraldeployment package, finalizeyour Host Preference Packages.In deployment, you will be able tolink a Host Preference Package toeach group to ensure the correctcustomizations.Display the LogMeIn icon in the System Tray.— record your remote-control sessions to maintain compliance:Navigate to the Log Settings category and select Recordscreen content of Remote Control sessions.— allow your end-user to consent to a remote control session:Navigate to the Remote Control category and checkRequest consent from the host side user.09Additional ResourcesVisit our documentation site herefor additional help.

Ten Features You Must Try in LogMeIn CentralTask #4:Add and Manage UsersBase Plan5 minWhat is it?How will it help me?User Management is how you add and assign differentWith User Management, you can organize all your usersuser permissions within LogMeIn Central. With Userand maintain strong security standards by having oneManagement, you can organize your technicians bylog-in per user. In addition, you’re able to decrease theuser group and assign access to different featuresrisk of an accident as well as patch a security hole bywithin Central.provisioning access to specific users for features ormachines. With User Management, you can restrictthe computers your client can remotely access to onlytheir personal computer or the computers within theirenvironment.Return On InvestmentIn Central, you can invite an unlimited numberof users at no extra cost. This can provideadditional return on investment for ManagedService Providers who can sell Central’s remoteaccess to their clients.010

Task #4 Add and Manage UsersUse caseConnor is an IT Director that manages a team of 8 witha variety of specialties and skill-levels. He uses UserManagement to regulate which team members haveaccess to the different features within Central. With hishelp desk technicians, Connor provisions their accountsto only have access to Remote Access. For his securityprofessionals, Connor provisions them with access to theManaged Antivirus and Windows & Application Updates.This helps him ensure that only his team members withthe knowledge to perform a task can access that feature.Ten Features You Must Try in LogMeIn CentralTIPS: User Management is where you set upTwo-Factor Authentication for your employeesaccessing Central. With provisioning TwoFactor Authentication, users will be promptedto authenticate their identity via the LastPassAuthenticator App (or any other TOTP-basedauthenticator app) prior to gaining accessto Central. It is recommended to use TwoFactor Authentication to decrease the risk ofunauthorized access to your Central account.You can customize this setting by User Group orindividual users.To learn more about setting up two-factorauthentication, visit our documentation sitehere.Dustin manages a team of 10 IT technicians at an MSP.Each of his technicians is responsible for servicing two ofthe MSPs’ 20 clients. With User Management, Dustin canconfigure Central to allow each technician to only seeand manage the computers for the clients that they aresupporting. This allows each technician to focus on theirclients without additional noise.011For additional security, consider alsocustomizing a login policy to ensure yourusers are employing strong passwords whenaccessing Central.Learn how to set this up here.

Task #4 Add and Manage UsersTIP: User group permissions takeprecedent over individually setpermissions.Ten Features You Must Try in LogMeIn CentralTry it yourself1. Navigate to the User tab on the left-side menu andclick Manage2. Select Add Users3. Fill out the form with the email address of your usersand select permissionsTIP: Specify which Computer Groupings your userscan access under Group / Computer Permission4. Click Send Invitation. Your users will receive an emailinvitation to access CentralAdditional ResourcesFor additional help adding users, visitour documentation site here.012

Ten Features You Must Try in LogMeIn CentralTask #5:Remotely Access a Computer Without Impacting the End-UserBase Plan6 minWhat is it?Use caseBackground Access allows you to see the background ofMike is a help desk technician at a law firm. At the firm,a machine without interrupting an end user.lawyers bill in six-minute increments so it is imperative tothe firm’s bottom line that Mike can manage the lawyers’How will it help me?computers without interrupting their work. Mike relies onBackground Access allows you to troubleshoot and doBackground Access to install software and troubleshootprescriptive maintenance without interrupting the end-potential issues to avoid end user interruption.user from either the LogMeIn website or Client App. Withthe ability to transfer files, run an installation from anMSI, update a user’s password, see all the tasks beingrun, and more, Background Access is a powerful tool fortroubleshooting issues and aiding employees.013