Transcription
Student Satisfaction Survey2009 Results
Administered to 222 randomly selected lecture & lab courses Included courses from all campuses and all levels Response rate was 91% A total of 3,7793 779 ssurveysr e s wereere completed
Respondents by collegeCollegeUndergraduateGraduateArts & ng20532Honors1550N iNursing7990Science44652CAUPA306113011Biomedical Science
How would you rate your overall experience at FAU?(Lower Division)100%90%80%70%Very positive60%Somewhat positive50%Neither positive nor negativeSomewhat disappointing40%VVerydisappointingdii ti30%20%10%0%200520072009
How would you rate your overall experience at FAU?(Upper Division)100%90%80%70%Very positive60%Somewhat positive50%Neither positive nor negativeSomewhat disappointing40%VVerydisappointingdii ti30%20%10%0%200520072009
How would you rate your overall experience at FAU?(Graduate)100%90%80%70%Very positive60%Somewhat positive50%Neither positive nor negativeSomewhat disappointing40%VVerydisappointingdii ti30%20%10%0%200520072009
How would you rate your overall experience at 0%Very positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your overall experience at y positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your overall experience at FAU?100%90%80%70%60%50%40%30%20%10%0%Boca RatonDavieFt. LauderdalePort St. LucieJupiterVery PositiveSomewhat PositiveNeither positive nor negativeSomewhat disappointingVery disappointing
Was FAU your first choice? (current level)Juniors & Seniors(other transfer)36%Freshman &Sophomores53%Juniors & Seniors(native)54%Juniors & Senior (CCTransfer)68%Graduate Students77%0%10%20%30%40%50%60%70%80%90%100%
What factors were important in your decision to attend FAU?Location82%Academic programs44%Low cost40%Financial aid17%Reputation17%Size13%Attractive Campusp13%Campus Amenities4%Only school admitted4%0%10%20%30%40%50%60%70%80%90%100%
Which students report the most positiveFAU experience?i? Those who chose FAU for its reputation for quality, and foracademic programs.p g Those for whom FAU was first choice of institution. Students in Education Those who attend the Davie campus HispanicHii studentsd
Do you intend to transfer to get your phomoreNoProbably NotJuniorPossiblyYesSenior
Number of hours employed per weekGraduateUpper divisionLower division0%10%20%30%None40%1-2050%21-3960%70%40 or more80%90%100%
Percentage of student who are first generation college attendees(neither parent graduated from %38%30%20%10%0%2007200936%36%38%35%39%37%
What is the primary language spoken in your home?15%85%EnglishOther
Primary language spoken in students’ %Russian2%German1%Chinese1%Other languages17%0%10%20%30%40%50%60%70%80%90%100%
Student Satisfaction withAVAILABILITYof FAU Programs and Services
Availability of:Faculty in your degree programCourses in your degree programLibrary servicesComputer technologyPlaces to studyCampus bookstoreAdvising by facultyAdvising in college advising officeFood servicesFreshman advising servicesDistance learning %Unaware or did not use80%90%100%
Availability of: (cont’d)Student Health servicesTutoring servicesRecreational and intramural programsCareer development servicesStudent employment servicesOn-campus housingPsychological counseling servicesInternational student servicesOffice for student w/ oor40%50%60%Unaware or did not use70%80%90%100%
Availability of courses in your degree ellentGoodFairPoor20%10%0%
Availability of courses in your degree tGoodFair20%10%0%Poor
Availability of courses in your degree program(upper division)Boca RatonDavieFort LauderdalePort St. oor70%80%90%100%
Availability of courses in your degree program(graduate)Boca RatonDavieFort LauderdalePort St. oor70%80%90%100%
Availability of advising in college advising office(undergraduate)Arts and LettersBusinessEducationEngineeringHonors 40%Fair50%Poor60%Did not use70%80%90%100%
Availability of faculty advising(undergraduate)Arts and LettersBusinessEducationEngineeringHonors 40%Fair50%Poor60%Did not use70%80%90%100%
Availability of faculty advising(undergraduate)Boca RatonDavieFort LauderdalePort St. 60%Did not use70%80%90%100%
Availability of library servicesBoca RatonDavieFort LauderdalePort St. 60%Did not use70%80%90%100%
Availability of computer technologyBoca RatonDavieFort LauderdalePort St. 60%Did not use70%80%90%100%
Availability of food servicesBoca RatonDavieFort LauderdalePort St. 60%Did not use70%80%90%100%
Student Satisfaction withQUALITYof FAU Programs and Services
Quality of:Library servicesFaculty in your degree programOffice for student w/ disabilitiesCourses in your degree programPlaces to studyStudent health servicesComputer technologyRecreational and intramural programsCounselingg and PsychologicalygservicesAdvising by r50%60%70%80%90%100%
Quality of: (cont’d)Distance learning courseCareer development servicesInternational student servicesCampus bookstoreTutoring servicesStudent employment servicesAdvising in college advising officeOn-campus housingFood servicesFreshman advisingg 0%80%90%100%
Quality of courses in your degree program(undergraduate)Arts and LettersBusinessEducationEngineeringHonors ood50%Fair60%Poor70%80%90%100%
Quality of courses in your degree program(graduate)Arts and AUPABiomedical %80%90%100%
Quality of faculty in your degree program(undergraduate)Arts and LettersBusinessEducationEngineeringHonors ood50%Fair60%Poor70%80%90%100%
Quality of faculty in your degree program(graduate)Arts and AUPABiomedical %80%90%100%
Quality of advising in your college advising office(undergraduate)Arts and LettersBusinessEducationEngineeringHonors ood50%Fair60%Poor70%80%90%100%
Quality of advising by faculty(undergraduate)Arts and LettersBusinessEducationEngineeringHonors ood50%Fair60%Poor70%80%90%100%
Quality of food servicesBoca RatonDavieFort LauderdalePort St. oor70%80%90%100%
Quality of computer technologyBoca RatonDavieFort LauderdalePort St. oor70%80%90%100%
SATISFACTIONwith FAU Programs and Services
Satisfaction with:Class sizeApplication/ admission processWeb registrationFeeling of safety and securityFee payment processFAU information on the webFaculty concern for youHelpfulness of staff0%Very ry dissatisfied70%80%Did not use90%100%
Satisfaction with: (cont’d)ParkinggFinancial aid servicesInvolvement on campusIn-person registration proceduresSocial and cultural activitiesCampus mediaStudent government0%Very ry dissatisfied70%80%Did not use90%100%
Satisfaction with class sizeArts and LettersBusinessEducationEngineeringHonors CollegeNursingScienceCAUPABiomedical Sciences0%10%Very ry dissatisfied80%90%100%
Satisfaction with faculty concern for your progress and success(undergraduate)Arts and LettersBusinessEducationEngineeringHonors CollegeNursingScienceCAUPA0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Satisfaction with feeling of safety and securityBoca RatonDavieFort LauderdalePort St. LucieJupiter0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Satisfaction with helpfulness of staffBoca RatonDavieFort LauderdalePort St. LucieJupiter0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Satisfaction with parkingBoca RatonDavieFort LauderdalePort St. LucieJupiter0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Trends in Student Satisfaction:
What factors were important in your decision to attend FAU?100%90%80%70%Low cost60%LocationReputation50%SizeAcademic Programs40%Scholarship/ Financial AidOnly school Admitted30%20%10%0%20012003200520072009
Was FAU your first choice (freshmen 00320052007200970%60%50%40%30%20%10%0%YesNo
Do you intend to transfer to get your degree?(lower division 1200320052007Probably notNo30%20%Possibly36%10%0%2009
Number of hours employed per 40 or 32005200728%30%20%10%24%0%2009None
Availability2005 to 20072007 to 2009Library services- Faculty in your degree program00Places to study-0 Advisingg byy facultyy00Student health services0 Courses in your degree program-0Advising in college advising office00Career development Center services0Student employment services Distance learning courses00Campus bookstore On-campus housing0-Freshman advising services00Tutoring ServicesFood services Campus recreation0 -
Quality2005 to 20072007 to 2009Library services0 FFacultylt ini your degreedprogram00Courses in your degree program00Places to study0 Advising by faculty00Student health services00Advising in college advising office00 0 Career Development Center services00On-campus housing00St d t employmentStudentlt servicesi00Freshman advising services00Tutoring Services00Food services0Recreational programs0 Distance learning coursesCampusp bookstores
Satisfaction2005 to 20072007 to 2009FAU information on the web---Class size00Faculty concern with student progress & success00Helpfulness of campus non-teaching staff00Sponsored social and cultural events00Student government0 Application/ admission process0In- person registration procedures0Web registrationgOpportunity for involvement on campus- Process for paying tuition and fees0--Not rated in 2005-Feeling of safety and security on campusFinancial aid0
Student Satisfaction SurveyStudent Comments2009
There was one open-ended question on thisyear’syears survey.survey It asked students to addcomments or concerns on any aspect of theirFAU experience. 32% of students wrotecomments (N 1,196) In addition, two questions on this year’s surveygave students the opportunity to write an answerdifferent from bubble-in choices.
Typical responses “This is the onlyy school I could gget into” “This is the only school I applied to” “The weather” “The Honors College at the Jupiter campus” “The cultural variety”
Do you intend to transfer to another institution to complete yourdegree?(N 228)Graduate School21%Major/ program20%Location/ environment17%To a perceived better school16%Dissatisfied here14%Couldn't get the classes I needed10%0%5%10%15%20%25%
Add any other comments or concerns, especially if youare dissatisfied with any aspect of your FAUexperience.1,196 surveys out of 3,779 had written responses to this question.Top 10 categories for responses1. Scheduling/ Availability2. Parking3 Advising3.Ad i i4. Faculty5. Multi-campus issues6 Administration// Staff6.S ff7. Financial/ cost related complaints8. Program/ department related9. Food Services10. Technology issues
Add any other comment or concerns, especially if you aredissatisfied with any aspects of your FAU experience.(N 1,196)Scheduling/ Availability23%Parking/g Traffic/ Police18%Advising/ Counseling11%Faculty11%Administration/ Staff/ Organization of things7%Multi-campus issues7%Financial/ Cost related complaints7%Program/ Department related6%Food Services6%Technology Issues6%0%5%10%15%20%25%
Scheduling/ availability of classesComments(N 272)Classes not offered enough; want more classesoffered24%Degree specific; Request more courses in degreeprogram18%Conflicts with university class schedule; had difficultyfinding courses12%More classes at northern campuses10%More summer courses8%More online courses7%MMoreclasseslatt BrowardBd campuses4%Close to graduation and find it challenging to findavailable courses4%More evening and night courses4%Working student; scheduling conflicts4%Multi-campus scheduling problems3%More weekend classes1%0%5%10%15%20%25%
Scheduling/ availability of classesComments(N 272)Business27%Education25%Arts & 0%5%10%15%20%25%30%
Typical CommentsScheduling/ Availability “You need to have more courses in my major available.” “We need more class availability for the business department.” “There are a number of classes offered just once a year for some majorswhen there should be at least two per year.“ “Offer more class times and don't have two classes at the same time on thesame day-- I mean education classes. I am having to go to 2 campuses for 2semesters and that is very retarded for lack of nicer wordswords.” “More required courses should be offered.” I wish they had a better selection with professors and the times that areoffered for class.”
Parking CommentsSummary The majority of parking complaints were general statements thatdescribed students dissatisfaction with the lack of available parkingparking. The majority of parking complaints came from commuter studentswho primarily attended the Boca Raton campus. Some students complained about high parking fees.
Typical CommentsParking “Parking is terrible.” “Parking is really bad, the worst.” “Like many others I am completely dissatisfied with the parking. Iunderstand that attendance is high on the Davie campus, but pleaselet'slets figure something out about this!this!” “By the engineering building in Boca Raton there are too manyparking spots in red; over 30 almost and always empty for doctors inbiomedical science that don't come in.” “Parking“Pki sucksk andd it iis very stressful!tf l! MMakek more parkingki llots.t BBuildildup save space. Go green!
Advising comments(N 132)Dissatisfied with advisor/ advising27%Quality of information given27%Availability of advisor/ advising15%Advisor(s) rude to student(s)8%More advisors %30%
Typical CommentsAdvising “The advising services were awful! Would be better if teachers/professorsdid the advising within majors and not the people hired. Awful advising!” “I'm very dissatisfied with advising and department help.” “AdvisorsAdvisors stinkstink. They do not know hot to get you through the systemsystem.” “Advising is problem at this school. Every time I saw one, another "surprise"arose which cost me time and money.y I felt the need to getg everythingyg inwriting.” “It has been impossible to make contact with my advisor in the Masters ofReading Department.”
Faculty comments(N 126)Want higher quality faculty members25%Complimentary remarks25%P blProblemwithith specificifi facultyflt memberb(named)13%Feeling that faculty doesn't care9%Adjunct complaint6%W t more facultyWantflt membersb(quantity)(tit )5%0%5%10%15%20%25%30%
Typical CommentsFaculty “FAU needs better teachers.” Great professors,professors caring for students! They want you to learn and it isawesome!” “[Omitted][Omitted] professors and department are awful.awful They do not know how toteach and I'm extremely up-set with the lack of class selection for the fall,keeping students from graduating on time” “[Omitted faculty] is rude and usually unavailable.” “Teachers are not concerned for students in any respect at all.”
Other categories used:(in descending order of frequency) Complimentary remarksRegistrar/ registrationCondition of buildingsAcademic relatedDistance LearningGeneral/ otherHousingCampus life issuesBookstore/ booksCommunications issuesSecurity/ safety issuesFinancial Aid/ ScholarshipsController/ payment processAdmissions/ admissionprocess Student ServicesCommuter student issuesCareer preparationTutoring/ SupplementalInstructionNon-traditional student issuesLibraryTransfer student issuesAthletic relatedBalancing employment/ schoolStudent teachinggHealth problemsStudent GovernmentTest related ((SAT,, etc.))Classmates/ peers (negative)
Most Frequent CommentsComplimentary Remarks on FAU Experience “Overall, this is good university!” “FAU has been a fantastic place for me to learn and grow. I love it here andhave so far earned a BSN, MSN, and am now a doctoral student.” “This is an excellent school that has excellent professors!” “Overall, I've had an amazing experience at FAU.” “I love the Honors College.” “I have thoroughly enjoyed my FAU experience thus far. My professors andclasseslhhave bbeen well-taughtllh andd iinformative.fiI llookk fforwardd to continuingi imy education here.”
Availability of advising in college advising office (undergraduate) Business Arts and Letters Education Honors College Engineering Nursing CAUPA Science 0% 10% 20% 30% 40% 50%
