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Florida Atlantic UniversityI i iInstitutionall EffEffectivenessianddAAnalysisl iStudent Satisfaction Survey Results2011November 8, 2011
Administered to 234 randomly selected lecture & labcourses Included courses from all campuses and all levels Response rate was 80% A total of 3,498 surveys were completed
Respondents by collegeCollegeUndergraduateGraduateD th F.DorothyF SchmidtS h idt CollegeC lloff ArtsA t & LettersL tt40836College of Business657227College for Design & Social Inquiry30859College of Education346182College of Engineering & Computer Science17414Harriett L. Wilkes Honors College2010Charles E. Schmidt College of Medicine03Christine E. Lynn College of Nursing28100Charles E. Schmidt College of Science41341
How would you rate your experience at 0%Arts &LettersBusinessD & SIEducation EngineeringHonorsNursingScienceVery positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your experience at s & LettersBusinessD & SIEducationEngineeringNursingScienceVery positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
How would you rate your experience at FAU?100%90%80%70%60%50%40%30%20%10%0%Boca RatonDavieFort Lauderdale Port St. LucieJupiterDania BeachVery positiveSomewhat positiveNeither positive nor negativeSomewhat disappointingVery disappointing
Was FAU your first choice? (current level)Graduate Students80%Junior & Seniors (State College transfer)63%Freshman & Sophomores55%Juniors & Seniors (native)51%Juniors & Seniors (other transfer)29%0%10%20%30%40%50%60%70%80%90%100%
What factors were important in your decision to attend FAU?Location80%Academic programs45%LLowcost40%Scholarship/ Financial aid19%Reputation for quality17%Size15%Attractive campus15%Other8%Campus amenities5%Only school admitted4%0%10%20%30%40%50%60%70%80%90%100%
Student Satisfaction withAVAILABILITYof FAU Programs and Services
Availability of:Library servicesFaculty in your degree programComputers and other technologyPlaces to StudyAdvisingg byy facultyyAdvising in college advising officeCourses in your degree programCampus bookstoreFood servicesRecreational and intramural programsSt d t healthStudenth lth e50%60%Did not use70%80%90%100%
Availability of: (cont’d)Freshman advising servicesTutoring servicesDistance learning coursesCareer development servicesCounseling and Psychological servicesOn‐campus housingStudent employment servicesOffice for Students with DisabilitiesInternational student servicesOmbudsman (Grievance are50%60%Did not use70%80%90%100%
Availability of courses in your degree entGood30%20%10%0%FairPoor
Availability of courses in your degree 0%FairPoor30%20%10%0%Arts andLettersBusinessDesign &SocialInquiryEducation EngineeringNursingScience
Availability of advising in college advising office(Undergraduate)Arts and LettersBusinessDesign & Social InquiryEducationEngineeringHonors ir50%Poor60%Did not use70%80%90%100%
Availability of faculty advising(Undergraduate)Arts and LettersBusinessDesign & Social InquiryEducationEngineeringHonors ir50%Poor60%Did not use70%80%90%100%
Student Satisfaction withQUALITYof FAU Programs and Services
Quality of:Library servicesOffice for student w/ disabilitiesFaculty in your degree programRecreational and intramural programsCounseling and Psychological servicesStudent health servicesComputerspand other technologygyPlaces to studyCourses in your degree programAdvising by facultyAdvising in college advising 80%90%100%
Quality of: (cont’d)International student servicesOmbudsmanTutoring servicesOn‐campus housingStudent employment servicesCareer development servicesDistance learning courseCampus bookstoreFreshman advising servicesFood 0%80%90%100%
Quality of courses in your degree program(Undergraduate)Arts and LettersBusinessDesign & Social %
Quality of courses in your degree program(Graduate)Arts and LettersBusinessDesign & Social 0%Excellent40%Good50%FairPoor60%70%80%90%100%
Quality of faculty in degree program(Undergraduate)Arts and LettersBusinessDesign & Social %
Quality of faculty in degree program(Graduate)Arts and LettersBusinessDesign & Social 0%Excellent40%Good50%FairPoor60%70%80%90%100%
Quality of advising in your college advising office(Undergraduate)Arts and LettersBusinessDesign & Social InquiryEducationEngineeringHonors %FairPoor60%70%80%90%100%
Quality of advising by faculty(Undergraduate)Arts and LettersBusinessDesign & Social InquiryEducationEngineeringHonors %FairPoor60%70%80%90%100%
SATISFACTIONwith FAU Programsgand Services
Satisfaction with:Application/ admission processClass sizeWeb registrationF li off safetyFeelingf t andd securityitProcess for paying tution and feesFaculty concern for youGetting info. on FAU websitesFinancial aid services0%Very satisfied10%Satisfied20%30%Dissatisfied40%50%Very dissatisfied60%70%Did not use80%90%100%
Satisfaction with: (cont’d)Helpfulness of staffIn‐person registration proceduresInvolvement on campusS i l andSociald culturallt l activitiesti itiStudent governmentCampus mediaParkingFraternityy and Sororityy organizationsg0%Very satisfiedSatisfied10%20%30%Dissatisfied40%50%Very dissatisfied60%70%Did not use80%90%100%
Satisfaction with class sizeArts and LettersBusinessDesign & Social InquiryEd tiEducationEngineeringHonors CollegeNursingScience0%10%Very ry dissatisfied80%90%100%
Satisfaction with feeling of security and safety of campusBoca RatonDavieFort LauderdalePort St. LucieJupiter0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Satisfaction with parkingBoca RatonDavieFort LauderdalePort St. LucieJupiter0%10%20%Very satisfied30%Satisfied40%50%Dissatisfied60%70%Very dissatisfied80%90%100%
Trends in Student Satisfaction
What factors were important in your decision to attend FAU?100%90%80%70%Low cost60%LocationReputation50%SizeAcademic Programs40%Scholarship/ Financial AidOnly school Admitted30%20%10%0%200120032005200720092011
Do you intend to transfer to another institution before completing yourdegree program at FAU?(lower division 32%200120032005200722%Probably notNo30%20%Possibly36%39%2009201110%0%
Percentage of student who are first generation college attendees(neither parent graduated from hiteInternationalAll
Quality of advising in your college advising office (Undergraduate) Business Arts and Letters Design & Social Inquiry Engineering Education Honors College Science Nursing 0% 10% 20%
