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Empower your fieldtechniciansA smarter approach to managing fieldassets using mobile tools
Empower your field technicians A smarter approach to managing field assetsEmpower your fieldtechniciansA smarter approach to managing field assetsFor many organizations, the workforcehas always been mobile. Having skilledemployees on the move is a fact of lifeespecially for electric, water and gas utilities,oil and gas companies, industrial equipmentfirms, telecom companies, and any numberof asset-intensive industries that deployworkers to install and service equipment inremote field locations.In asset-intensive industries, the fieldworkforce often experiences pressure toincrease speed, efficiency, and accuracywhile reducing costs to maximize theproductive life span of the asset. To meetthese demands, field technicians needincreased access to data in the field, and theback office needs real-time information toefficiently plan work across the enterprise.On top of these demands, regulatoryrequirements continue to increase. Finally,employees could benefit from using thesame type of mobile tools at work that haveprovided significant convenience in theirpersonal lives.Companies that successfully deploy digitalfunctionality combined with mobility areoften able to boost workforce productivity2and could gain a competitive edge. Whenit comes to mobile work management,you’ll need more than handy apps foryour field employees, however. You’ll needcomprehensive solutions that can deliverresults aligned with business goals.Keep it movingAs they seek to align digital workmanagement with business objectives,many organizations have turned to Deloittefor help with tools such as SAP WorkManager, a mobile solution for assetintensive industries. With a rich set offunctionality, SAP Work Manager delivers amobile app for managing work in the fieldand leverages the SAP investment andfootprint for those organizations already onan SAP platform.Deloitte can help organizations deploy SAPWork Manager with enhancements thatstreamline business processes. SAP WorkManager is designed to work on any mobiledevice and allows field crews to receiveand manage their work. For example,automatically entering employee time,leveraging GPS capabilities and analytics tooptimize routes and workflows, collectingdata from workers via an intuitive userinterface, and providing field personnel withmission-critical data at the point of workperformance can all provide significantvalue to the business and enable usersto focus on executing the work safely andefficiently.More than a mobile app, SAP Work Manageroffers organizations a comprehensive realtime view of field activities, provides datadriven insights that can support strategicdecision-making, and supports your abilityto streamline workflows and processesbeyond the field. For example, with SAPHANA and our analytics offering leveragingthe SAP Predictive Analytics Library (PAL),data captured through SAP Work Managercombined with real-time sensor data canbe analyzed to drive SAP-based PredictiveMaintenance strategies and predict failuretimes for critical equipment. Deploying SAPWork Manager effectively, however, requiresmore than plugging in a solution. You’ll needto understand your vision, your currentprocesses, and what it will take to unlocknew value. Deloitte can help.It’s all connectedField workers in asset-intensiveindustries today require mobiletools that can help them do theirjobs more efficiently and effectively.An app for field work should bemore than just an app, however.It should extend value far into theenterprise—to help keep up withthe digital realities of doingbusiness today.
Empower your field technicians A smarter approach to managing field assetsReal-world results: A case studyWhat kind of results can you expect from working with Deloitte to deploy SAP WorkManager effectively? In a recent implementation of SAP Work Manager at an electric andwater utility, we provided an end-to-end asset management solution in which SAP WorkManager served as the platform for all mobile work management. Here are a few of thekey benefits that the utility experienced:1.2.3.4.A single platform for all mobile work management.SAP Work Manager was used to manage all work throughout the utility—across electric, generation, water,and facilities—to maximize the investment in the product. By using a single platform, IT, training, and changemanagement costs could be effectively managed.Real-time access to information.High-priority emergency work can be pushed to the device, and field crews can report work progress. Thesecapabilities have allowed schedulers to better manage crew assignments and work priorities while alsomaintaining worker productivity.Automated time entry.Time is automatically calculated and charged for the work that is being executed, based on the work status.This capability has allowed crews to spend more time performing the work and less time reviewing time entries.Meeting regulatory and compliance requirements by establishing aclear digital trail of work performed and recorded asset conditions.With additional data captured in the system, the organization also has been able to use analytics pro-activelyto manage asset maintenance to extend the lifespan of the assets.3Since the utility was transitioning from alargely paper-based process to a completelydigital process, the transition was smoothand extended over several days. Workthat was in progress before the transitionwas completed through the usual paperprocess, while new work was executedfrom the mobile device. This allowedusers to gradually transition from thelegacy paper process to the new SAP WorkManager system and minimize the impactof using a completely new system while stillmaintaining productivity.
Empower your field technicians A smarter approach to managing field assetsHow Deloitte can helpDeploying SAP Work Manager to deliverresults for your organization will requirea rich set of skills. To leverage the value ofyour investment in the solution, you’ll needto tightly integrate it with other systems,such as GIS, scheduling tools, and yourexisting ERP system. You’ll need to align yourbusiness processes with SAP Work Manager,to make the most of your investment. You’llalso need to determine what types of datayour mobile workforce will need. Guidanceon technical infrastructure—from yourmobile device management system to yourmobile management strategy—will becritical. And you’ll need help establishinggovernance—a set of rules for how you useSAP Work Manager. Moreover, you will needa plan to drive adoption and effective useof the solution—as well as capabilities tosupport end users if they encounter deviceor software issues.4With Deloitte as a guide and a hands-oncollaborator for your SAP Work Managerjourney, you can start moving strategicallytoward value. What do we bring to thejourney? Plenty.Business first. Our “business first”approach means we begin withunderstanding your current businessprocesses, how you can improve them, andhow a realigned set of processes can workwith SAP Work Manager to deliver new valuefor your organization. We also can help youmake the business case for moving to SAPWork Manager.Technical proficiency and collaborativeworking style. We’re an SAP value-addedreseller of software licenses, and we alsoimplement SAP offerings. But we do morethan hand off a solution. We have extensiveexperience in system integration, with along track record of delivering projects ontime and on budget. Whether you’re lookingto integrate SAP Work Manager with otherSAP offerings or non-SAP systems, weunderstand what it takes. In addition, ourexperienced consultants closely collaboratewith you to develop and deploy your solution.Comprehensive capabilities. Our globalnetwork of more than 16,000 business andtechnology professionals focused specificallyon SAP means we can address needsacross the enterprise, across industries,and across geographies. More than that,we can customize our offerings to meetthe particular needs of your business. Wehave deep industry-specific experienceas well as category-level experience, tohelp you address the needs unique to thecomponents and materials you use.The big ideaWith Deloitte and SAP WorkManager, organizations can notonly empower workers in thefield, they can begin transformingbusiness processes and informationtransparency throughout theenterprise.
Empower your field technicians A smarter approach to managing field assetsLet’s talkTransforming how your mobile workforce installs andservices assets in the field takes more than technology.It takes strategy and guidance. If you’re ready to startexploring a new path for field work management, we’reready to help. Contact us to get the conversation started,to schedule a demo, or to learn more about Deloittecapabilities with SAP solutions.John EdwardsManaging DirectorDeloitte Consulting LLPE-mail: johedwards@deloitte.comMukul NagleManaging DirectorDeloitte Consulting LLPE-mail: mnagle@deloitte.comDennis TuSenior ManagerDeloitte Consulting LLPE-mail: detu@deloitte.comRon WagnerSpecialist LeaderDeloitte Consulting LLPE-mail: com/SAP@DeloitteSAP5
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functionality, SAP Work Manager delivers a mobile app for managing work in the field and leverages the SAP investment and footprint for those organizations already on an SAP platform. Deloitte can help organizations deploy SAP Work Manager with enhancements that streamline business processes. SAP Work Manager
