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Optimize capacity utilization and performance by establishing a disciplined approachto capacity managementIBM Tivoli Capacity Process ManagerHighlights Help improve system availabilityand reduce infrastructure costs bysupporting capacity management asa process disciplineGive capacity planners a comprehensivethese experts and tools are too oftenview of IT for more cost-effective IT servicediscon nected from the day-to-dayFor many businesses, average IT infra-man agement of the IT infra structurestructure resource utilization is low, evenor too busy to react to all impromptuthough many large companies havedemands.capacity management tools, expertsUtilize capacity managementspecialists’ expertise by freeing themfrom simple data-gathering tasksand organizations in place. The issue isLacking a comprehensive overview ofparticularly acute for application servers,the entire infrastructure, organizationswhich have a low average CPU utiliza-often dedicate too few resources, whichLeverage investments in existingperformance and capacitymanagement toolstion. Despite such low resource utilization,causes performance bottlenecks — ormany organizations suffer applicationtoo many resources, which createsoutages and service degradation whenwaste and unnecessary costs. Eventhe demand on critical infrastructurewhen experts are involved, they may becomponents exceeds their capacity.left to guess about what data to collect,Support capacity management acrossall IT Infrastructure Library (ITIL) andIBM Tivoli Unified Process stepsDrive better business service bycapturing up-to-the-minute businesstrends and goals, and anticipatingfuture requirementsEnhance productivity by integratingwith IBM Service Managementcapabilitieshow much capacity is really available andThe reasons for this paradoxical situa how to effectively balance enterprise-tion? Rapid changes are often madewide resources and workloads.to the infrastructure to solve availabilityproblems or to add new applicationWith IBM Tivoli Capacity Processfunctionality. These changes tend to beManager, you can avoid reliancemade on a project-by-project basis,on educated guesses or duplicatewithout going through a formal, business-data collection processes to managedriven capacity planning process.capacity. The process manager unitesAlthough capacity planners mayall of your organization’s capacity-have reliable capacity estimation tools,related knowledge, experience and

tools — establishing a disciplinedapproach to using capacity planningtools regularly and in a repeatablepattern. By putting the right tools andexperts back in the loop, capacity p lanning becomes a rigorouslyenforced predecessor to every infrastructure change.Tivoli Capacity Process Manager is partof the IBM Service Management foundation, based on best practices andsupporting IT Infrastructure Library (ITIL )–based processes. Fully integrated with IBM Tivoli Change andConfiguration Management Database(CCMDB), IBM Tivoli process management products are designed to workTivoli Capacity Process Manager integrates with Tivoli Change and Configuration Management Databaseand is a part of the IBM Service Management foundation.with your existing operational manage-manager integrates with change andment products (OMPs) to supportrelease management processes linkedworkload profiles for capturing and modelingIBM Service Management, whichto Tivoli CCMDB, which federates ITcommon applications, such as online shoppingaligns your IT functions with yourinformation from across your enterprise. business objectives. A library of customizable, best-practiceand batch operations. A library of task-specific expert advice thatWhen you install Tivoli Capacity Processguides nonspecialist staff through the capacityLeverage a customizable capacityManager with your existing IBM Servicemanagement process.management process tool withManagement foundation, you receive therich functionalityfollowing set of components:Designed to be used in conjunction with an existing IBM ServiceMake capacity management a core part ofyour IBM Service Management strategy A set of new customizable process templatesBased on the concept of a “capacityManagement implementation, Tivolithat support common capacity managementmanagement request” (CMR), TivoliCapacity Process Manager providesscenarios, such as sizing a new application,Capacity Process Manager bringsa formal way to gather data, analyze,tuning an existing deployment and monitoringall aspects of capacity managementmodel and approve all capacitya deployed infrastructure.under management control, so youmanagement activities. The processhave fewer capacity-related business

service outages and better overallresource utilization. Automating workflows for multiple types of capacitymanagement requests, the softwaresupports a process model that can bebased on ITIL, Tivoli Unified Processor other frameworks. You can alsouse Tivoli Unified Process to map ITILbest practices to actionable process implementations.By using Tivoli Capacity ProcessManager to implement, enforce andtrack all capacity management activities, you can avoid potentially wastefulor insufficient upgrades and changesto your infrastructure. The processmanager uses three critical steps toenable this capability: All work requests that could potentially lead toan infrastructure upgrade are captured.Tivoli Capacity Process Manager captures capacity management requests, to help keep critical planningactivities from being missed.Use templates to speed common processesprocess begins when an applicationThe process manager task flowdevelopment manager or other devel-includes two major customizableopment representative submits a CMR.templates that cover the most commoncapacity management processes:Once the CMR is received, it is routedand IT metrics are gathered, based on policiessizing new applications and monitoringto a capacity management coordinatorand best practices — which speeds overallexisting applications.for review and acceptance. Then, the Data related to both business requirementsCMR is routed to appropriate functionalprocesses and frees capacity specialists toconcentrate on analysis and modeling ratherSizing a new applicationareas, based on the workload profile.than data collection.This template helps you size new busi-Each specialist answers an application-ness applications in a timely fashion sodependent set of questions about keyment process flow to enable effective, productivethat the right infrastructure capacity isapplication characteristics. Using thishandling of all capacity management requests.available to meet your business needsinformation, you can create a completeonce an application goes live. Theprofile of the planned application, Multiple tools are integrated into one manage-

The performance and resource utilization ofcapturing critical performance andinvestigated. After the CMR is created,capacity metrics. Next:the capacity manager assesses thethe target application are calculated based onrequest and routes it to an appropriatemonitoring results. You can speed this workflowexpert. Then, the request is assigned toby using a monitoring tool in conjunction withexpert, who uses the captured data and anythe relevant workload template, whichIBM Tivoli Enterprise Portal, such as IBM Tivolipreferred capacity modeling tool to providecontains details of the performance andMonitoring, IBM Tivoli Composite Applicationa capacity estimate of the resources the newcapacity metrics for the application.Manager software or IBM Tivoli OMEGAMON application will need to meet service levelNext:monitors. The request is passed to a capacity planningtargets for the projected workload. Optionally, the capacity plan may be routed to The capacity planner updates the CMR with the Monitoring availability is determined, and aother subject matter experts or to managementCMR is routed to a change manager to establishpersonnel for vetting and approval — andmonitoring capabilities if necessary.findings and any recommendations for change. The CMR may be routed to other experts ormanagers for vetting and approval beforemanagers can track the progress of capacitychange and release management approvesmanagement work items across their life cycles.the required infrastructure upgrade. The CMR is closed, and the change managercan create a change or release request based onthe agreed capacity requirements.Monitoring an existing applicationThis template helps you managecapacity of existing applications andservices. CMRs may originate fromexternal inputs — such as a managerwho wants to review an application —or from other IT service managementprocesses.For example, if the availability processmanager determines that the root causeof an issue might be capacity, it willgenerate a CMR so the situation will beCapacity profiles enable IT to establish standards for measuring and managing performance metricsand objectives.

change and release managementsolutions. To learn more about TivoliCapacity Process Manager, contactyour IBM representative or IBM BusinessPartner at ibm.com/tivoli/itservicesAbout Tivoli software from IBMTivoli software provides a comprehensive set of offerings and capabilities insupport of IBM Service Management,a scalable, modular approach usedto deliver more efficient and effectiveservices to your business. Meetingthe needs of any size business, Tivolisoftware enables you to deliver serviceexcellence in support of your busiTivoli Capacity Process Manager helps improve system availability and reduce infrastructure costs bysupporting capacity management as a process discipline.ness objectives through integrationUse single-screen IT visibility and reportsand can be used in conjunction withflows and tasks. The security-rich,to spot potential bottlenecksOn Demand Performance Advisoropen standards–based Tivoli serviceTivoli Enterprise Portal provides a(OPERA), a capacity estimator toolmanagement platform is complementedsingle-screen view of your entire infra-available from IBM Open Processby proactive operational manage-structure to make it easier for you toAutomation Library (OPAL) as ament solutions that provide end-to-endfind hot spots, dead spots and evaluateno-charge download. The Tivoli visibility and control. It is also backedoverall utilization. You can use capacityCapacity Process Manager softwareby world-class IBM Services, IBMand performance-related reports fromalso includes a technical preview ofSupport and an active ecosystem ofTivoli Enterprise Portal software orintegration with the HyPerformix IPSIBM Business Partners. Tivoli customersCapacity Manager product.and partners can also leverage eachIBMDB2 Alphablox technology toand automation of processes, work-other’s best practices by participatingcompare an application and its performance to preset objectives — and toFor more informationin independently run IBM Tivoli Userlook for current or potential bottlenecks.Tivoli Capacity Process ManagerGroups around the world — visitcomplements other managementwww.tivoli-ug.orgTake advantage of built-in integrationtools from IBM and third-partycapabilitiesvendors to help you maximize theTivoli Capacity Process Managerintegrates fully withMicrosoft Excel,value you derive from IBM ServiceManagement, Tivoli CCMDB and