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GE Healthcare ITCentricity Practice SolutionSummative Usability ReportRevision 1EHR Usability Test Report of GECentricity Practice Solution Version 12.3Report based on NIST 7742 Customized Common Industry Format Template for Electronic HealthRecord Usability TestingGE Centricity Practice Solution Version 12.3Dates of Usability Testing:Date of Report:Report Prepared By:6/1/20172/9/2017 to 5/10/20175/25/2017User-View, Inc.Cindy McCracken, MSJaney Barnes, PhDPrincipal & Human Factors Specialist919.697.5329jbarnes@user-view.com1109 Holland Ridge DriveRaleigh, NC 27603Page 1 of 145GE Healthcare Proprietary Information. 2017 General Electric Company. All Rights Reserved.
GE Healthcare ITCentricity Practice SolutionSummative Usability ReportRevision 1Contents1. Executive Summary.7Data Summary.8Major Findings and Areas for Improvement . 192. Introduction . 253. Method . 261.1Participants . 261.2Study Design . 291.3Tasks . 301.4Procedures. 311.5Test Location . 33Test Environment. 331.6Test Forms and Tools. 33Participant Instructions . 34Participant Instructions – Clinical. 34Participant Instructions – Configuration. 35Participant Instructions – Registration/Demographics . 371.7Usability Metrics . 391.8Data Scoring . 394. Results: § 170.315(a)(1) Computerized Provider Order Entry (CPOE) – Medications . 42Task Mapping . 42Task Participant and Instructions . 42Data Analysis and Reporting . 43Discussion of the Findings . 44Error Analysis . 44Effectiveness . 44Efficiency . 44Satisfaction . 44Major Findings . 44Areas for Improvement . 455. Results: § 170.315(a)(2) Computerized Provider Order Entry (CPOE) – Laboratory. 45Task Mapping . 45Task Participant and Instructions . 45Data Analysis and Reporting . 46Discussion of the Findings . 46Error Analysis . 47Effectiveness . 47Efficiency . 47Satisfaction . 47Major Findings . 47Areas for Improvement . 486. Results: § 170.315(a)(3) Computerized Provider Order Entry (CPOE) – Diagnostic Imaging. 48Task Mapping . 48Task Participant and Instructions . 48Data Analysis and Reporting . 48Discussion of the Findings . 49Error Analysis . 506/1/2017Page 2 of 145GE Healthcare Proprietary Information. 2017 General Electric Company. All Rights Reserved.
GE Healthcare ITCentricity Practice SolutionSummative Usability ReportRevision 1Effectiveness . 50Efficiency . 50Satisfaction . 50Major Findings . 50Areas for Improvement . 517. Results: § 170.315(a)(4) Drug-Drug, Drug-Allergy Interaction Checks – Clinical . 51Task Mapping . 51Task Participant and Instructions . 51Data Analysis and Reporting – Clinical . 52Discussion of the Findings . 53Error Analysis . 53Effectiveness . 54Efficiency . 54Satisfaction . 54Major Findings . 54Areas for Improvement . 558. Results: § 170.315(a)(4) Drug-Drug, Drug-Allergy Interaction Checks – Configuration . 55Task Mapping . 55Task Participant and Instructions . 56Data Analysis and Reporting – Configuration . 56Discussion of the Findings . 57Error Analysis . 58Effectiveness . 59Efficiency . 59Satisfaction . 59Major Findings . 59Areas for Improvement . 609. Results: 170.315(a)(5) Demographics - Registration . 60Task Mapping . 60Task Participant and Instructions . 61Data Analysis and Reporting . 62Discussion of the Findings . 64Error Analysis . 64Effectiveness . 65Efficiency . 65Satisfaction . 65Major Findings . 66Areas for Improvement . 6610. Results: § 170.315(a)(6) Problem List . 66Task Mapping . 66Task Participant and Instructions . 67Data Analysis and Reporting . 67Discussion of the Findings . 68Error Analysis . 68Effectiveness . 69Efficiency . 69Satisfaction . 696/1/2017Page 3 of 145GE Healthcare Proprietary Information. 2017 General Electric Company. All Rights Reserved.
GE Healthcare ITCentricity Practice SolutionSummative Usability ReportRevision 111.12.13.14.15.Major Findings. 69Areas for Improvement . 69Results: § 170.315(a)(7) Medication List . 70Task Mapping . 70Task Participant and Instructions . 70Data Analysis and Reporting . 71Discussion of the Findings . 71Error Analysis . 72Effectiveness . 72Efficiency . 72Satisfaction . 72Major Findings. 72Areas for Improvement . 72Results: § 170.315(a)(8) Medication Allergy List . 73Task Mapping . 73Task Participant and Instructions . 73Data Analysis and Reporting . 73Discussion of the Findings . 75Error Analysis . 75Effectiveness . 75Efficiency . 75Satisfaction .
A usability test of GE Healthcare Centricity Practice Solution Electronic Health Record version was conducted from February 9, 2017 through May 10, 2017, by User-View, Inc. The purpose of this test was to test and validate
