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“6 Reasons Why You’ll Want ToOutsource Your ComputerSupport To Business InformationSolutions”Business Information SolutionsRobertsdale, AL 36567251-410-7600www.askbis.com

From the Desk of: Phillip LongCEO, Business Information SolutionsDear Colleague,It just amazes us how unreliable and arrogant some computer technicians are.When you call them for help, you end up talking to their voice mail. Then when you finally getthem on the phone, they make you wait hours -- even days -- before they can actually come out to seeyou. Even at that, a lot of them are late, never really explain what they are doing, and as a final insult,bill you for work that you are not satisfied with!Enough Is Enough!We think it’s about time someone finally got it right. That’s why we decided to start a "onecompany revolution" and commit ourselves to delivering fast, affordable computer network supportfrom technicians who really know what they are doing.Although we don’t think this is an amazing concept, it still surprises us how many companiesdon’t get it right. After all, you and I know that there are plenty of computer consulting firms outthere offering some type of network support; but an awful lot of them are new or just getting startedin the business. Some will even outsource their clients’ projects to part-time technicians that arebetween jobs or to companies overseas.We’ve been servicing customers in Mobile and Baldwin County for over 13 years and ALL of ourtechnicians are full-time employees that hold the most up-to-date certifications and expertise in everyarea of networking. When you hire us for ANY project, not only can you expect it to be done right,but you can expect it to be done on time and on budget.Enclosed are comments from clients that will validate these are not just hyped up claims but veryreal reasons why you’ll want to outsource all your IT support and service to us.Happy Networking,Phillip Long

“I have been given my life back!”How Business Information Solutions’ Cloud & Experienced Technicians GaveOne Fed-up Practice Administrator His Life BackWith 21 patient care delivery locations spread throughout Southwest Alabama,it’s imperative that Nephrology Associates of Mobile, P.A. maintains itsconnectivity among the physicians, nurse practitioners and support staff. Just oneoffice that goes down can be chaotic for the rest of the locations.Comprised of thirteen physicians, three nurse practitioners and over 30support staff, Nephrology Associates of Mobile, P.A. is a large medical practicededicated to treating patients with kidney problems. All day long, physiciansHarry BishopPractice Administrator at spend the majority of their time on their tablets or laptops where they view andNephrology Associates ofstore information about their patients. Since there are many physicians andMobile, P.A.locations; including hospitals and dialysis centers, all the practice and patientinformation must be in one accessible spot– the cloud.If the cloud were to suddenly crash, everything that the physicians, nurse practitioners andsupport staff need to do their jobs would be inaccessible resulting in significant medical careissues for Nephrology Associates of Mobile, P.A. Imagine trying to schedule a patient withoutseeing the calendar already full of appointments or diagnosing a patient without fully knowing theirmedical history. It would be nearly impossible, especially to do it correctly, for a practice that large tofunction.The Internet Of ThingsHarry Bishop, Practice Administrator at Nephrology Associate of Mobile, P.A., has one, primaryresponsibility: to make sure the physicians have what they need, when they need it, to insureexcellent patient care. This includes overseeing the practice’s IT infrastructure to keep the physiciansand staff connected to the cloud. In order to do their jobs, physicians must have access to patient files.If they don’t have access, then they don’t have everything they need to give excellent care to patients.That is where Harry steps in.Years ago, Nephrology Associates of Mobile, P.A. was using its own servers to store files, but theservers never lasted long and the practice could not afford to be at the mercy of waiting for serverrepairs. As the practice grew in size and technology advanced, the Internet of Things made it possibleand necessary for everyone to be connected. Harry then made the conscience decision to takeNephrology Associates of Mobile, P.A to the cloud, but the IT company he chose to partner withwasn’t exactly up for the challenge.

To The Cloud With The Wrong IT CompanyMoving to the cloud was the right decision for Nephrology Associates of Mobile, P.A., but thecompany chosen to take the practice there was all wrong. Whether it was among the overall platformor with the communication to key staff at Nephrology Associates of Mobile, P.A., the IT companyhad numerous issues that led to jobs not being completed to Harry’s satisfaction. “If there weremultiple service technicians working on a problem,” said Harry “I didn’t have faith that the outcomewould be what I really wanted.” Every time a new technician worked on the issue at hand, he wouldcompletely change everything that his teammate had previously done and the new “fix” created itsown set of problems. Not only was the communication lacking, but they really could not manage alarge practice like Nephrology Associates of Mobile, P.A. There were consistent connectivity issuesfor the physicians and staff. At least 20% of Harry’s time was spent dealing with network issues.What was the point of hiring an IT company to manage the network, when Harry was spending agreat deal of his time doing it himself? At this point, he realized it was time to find another partner,someone who could restore his faith in managed services. But before he could make that change, hehad to find an IT expert that would resolve his issues, not perpetuate them. Harry spent a greatamount of time personally interviewing current customers of Business Information Solutions as wellas another IT provider. What he heard on a consistent basis was that Business Information Solutionsby far provided the best expertise in the area.A Partner Who Can Restore His FaithSince partnering with Business Information Solution, the physicians and staff at NephrologyAssociates of Mobile, P.A. have seen a significant decrease in network issues as well as a significantdecrease in their own stress levels. For Harry, it meant spending one fourth of the time previouslyspent on IT issues. Working with BIS, he now only spends a maximum of 5% of his time on ITrelated issues. Now that Harry no longer “manages” his own IT infrastructure, he has more time tofocus on the needs of the physicians. “By going with Business Information Solutions,” he states,“I have been given my life back.” No longer does he have to worry about the physicians or staffnot having access to patient information, instead he can focus on running the practice.Not only has Business Information Solutions cut out the pain associated with IT, but it hasproduced significant savings for Nephrology Associates of Mobile, P.A. “It’s all subjective when itcomes to how much BIS has saved us,” says Harry “you can’t really put a dollar amount on thequality of life, but I would say BIS has easily saved us thousands of dollars per month! But,more importantly, working with BIS has enabled me to meet my primary responsibility –getting the physicians what they need, when they need it.”

“Since Going with Business Information Solutions,We’ve Had No Crashes!”Paige WalshDirector of Admissionsat Bayshore ChristianAcademy“It’s true, you get what you pay for. We used another company before wecontracted with Business Information Solutions and we were NOT treated with anysense of urgency nor did the company bother to get to know us. With BIS, we knowthey actually appreciate our business. I don’t know where we would be if BusinessInformation Solutions was not monitoring our system or us. Since going with them,we’ve had NO CRASHES.”“Thanks to Business Information Solutions’ proactivepartnership, there’s now a level of comfort knowingtheir solutions will keep problems at bay.”Business Information Solutions Brings Innovative Technologies And ProactiveSolutions To Enterprise Company With A Limited Staff And OutdatedTechnologyDavid TadlockCorporate IT Manager atBaber-Strunk EnterprisesBefore he found Business Information Solutions, experienced corporate ITmanager David Tadlock and his two technology employees at Baber-StrunkEnterprises had to manage an IT network so large it spanned over five southernstates. With 75 outside stores and a corporate location, a team of three are limitedto what they can do. Throw in aging technology and just let the IT headacheensue.From Old to NewBefore partnering with Business Information Solutions, Baber-Strunk Enterprises was trying torun a large operation using outdated technology like their old Panasonic phone system. DavidTadlock knew it was time to upgrade to the latest and greatest phone system. But, who would he gowith?After attending Business Information Solutions’ Lunch and Learn on the CudaTel PhoneSystem, David just knew that Baber-Strunk Enterprises was in dire need of this newer technology. “I

was impressed with the innovations their vendor, Barracuda, had to offer,” says David “as well asBIS and their comprehensive solution stack.” For Baber-Strunk Enterprises, the new phone systemwith sip trunk technology was high tech and able to accommodate the needs of the growingestablishment.After the success of the phone system upgrade, David Tadlock knew Business InformationSolutions would be able to help their small IT staff manage Baber-Strunk Enterprises’ large networkas well as provide a highly available storage solution.Baber-Strunk Enterprises’ Proactive PartnerNow that Business Information Solutions’ large staff of IT experts is managing the Baber-StrunkEnterprises network, complications are contained and in most cases, prevented. “I can’t think of anyproblem that hasn’t been solved,” states David. “There’s now a level of comfort knowing BusinessInformation Solutions will keep these problems at bay and proactively manage our IT infrastructure.”For Baber-Strunk Enterprises, BIS has not only been a good backup partner, but a proactive partnerwho addresses problems before they become debilitating. With this type of active strategy, BusinessInformation Solutions has made David’s job less stressful and aggravating.Business Information Solutions not only provides peace of mind with their proactive solutions,but they have a knowledgeable, customer-oriented staff. “It’s been a joy to work with the BusinessInformation Solutions team of IT engineers,” says David. “It’s good to have a wide array of expertisewhen it comes to IT problems.”“We No Longer Have to Worry About Being ‘Down’ forHours!”“Before Business Information Solutions, our server was being managed by twodifferent individuals at a much cheaper rate. We thought our information was beingbacked up on a daily basis and it actually was not. When our server crashed, we lostyears of documents. We spent many man-hours recreating documents andValerie ShantazioOperations Director at researching information that had previously been readily available. To us, this wasDistinguished Youngmore expensive than overall billing for the service Business Information SolutionsWomenprovides. With the IT services that Business Information Solutions provides, we nolonger have to worry about being ‘down’ for hours or days with issues. Calls and work orders areresponded to very quickly and efficiently.”