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Flexible coverage to customize your protection.Get to know yourAHS Home Warranty FlexPlanSMTo get the most out of your AHS Home Warranty FlexPlan, pleaseread the sample contract. We want you to understand the full value ofthe coverage provided. Make sure you understand what yourhome warranty covers and what it doesn’t. Your home warrantydoes not cover all systems and appliances and coverage varies fromstate to state. Please read your contract carefully so you knowwhat’s covered and what’s not. Below are some of the mostcommon customer inquiries.Conditions that may result in a DENIAL. I mproper installation, repair or modification of an item will result in adenial of service. C ode violations of a home system or structure such as outdatedelectrical or faulty plumbing may result in denial of service or incuradditional costs.To provide coverage for the services referenced above, you maypurchase the ServicePlus PackageSM. See the summary ofcoverage page on the back of the application formore information. U nusual wear and tear caused by negligence or mistreatment willresult in a denial of service.Examples of items which areNOT COVERED.Follow these 3 easy steps to create the right AHS Home Warranty FlexPlanSM for you:Why is AHS the right choice?AHS offersservice madesimple! AHS offers our Home Warranty FlexPlanSM. now youhave the flexibility to customize your home warrantyto fit your individual budget and lifestyle! When you have a problem, call us 24 hours a day,365 days a year to request service – we’ll handlethe rest. No more flipping through phone books!1When a coveredbreakdown occurs,you can requestservice either by calling1-800-776-4663or online atwww.AHSservice.com. AHS has highly-trained customer servicerepresentatives in our 4 U.S. service centers readyto help you. You’ll receive reliable, hassle-free service nationwidefrom one of our 11,000 professional,insured contractors.2Once your servicerequest has beenreceived and processed,an AHS representativewill assign a localcontractor to handleyour request. We diagnose and solve 93% of homeowner problemsin just one visit to the home. Within the first year of the contract, we follow-up with youeach time you receive service to ensure your satisfaction. P lumbing faucets, heating system registers and grills, air conditioningregisters, grills and window units are not covered.To provide coverage for the items referenced above, youmay purchase the CoveragePlus PackageSM. See the summaryof coverage page on the back of the application formore information. R EALTORS recommend AHS over twice as often asthe nearest competitor.2 The AHSServiceGuarantee W ood stoves, even if only source of heating, as well as fireplaces,key valves and chimneys are not covered. C ommon electrical breakdowns such as power failure/surge andcircuit overload are not covered. O ptional pool accessories such as pool liners, ornamental fountainsand waterfalls are also not covered.AHS IS NOT LIABLE forhazardous materials. A HS is not liable for the diagnosis, repair, removal or any damagesresulting from mold, mildew, bio-organic growth, rot or fungus, evenwhen caused by or related to the malfunction, repair or replacementof a covered system or appliance. AHS will not contract to performservice nor pay costs involving hazardous or toxic materials such asasbestos, mold, lead paint and sanitation of sewage spills.These coverage examples are merely illustrations to assist you inunderstanding your contract. Coverage will be determined based onyour FlexPlanSM selections and the actual terms and conditions listedin your contract.3American Home Shield guarantees thatall approved, covered service repairs will becompleted to your satisfaction. If for anyreason you are not satisfied with the servicereceived, we will work with you until you aresatisfied or we will refund the amount of thetrade service call fee. Information about your contract.For each appliance or system, the specific items and conditions that are covered or excluded aredetailed in the sample contract in this brochure. For some covered repairs or replacements, therecan be additional charges by the contractor (such as disposal of the old equipment) that AHS doesnot cover. When AHS provides a replacement, it matches the main functional features, but notnecessarily color, brand, dimensions or incidental features.The contractor willschedule a time withyou to diagnose andrepair the problem. Whenthe contractor arrives,you’ll pay aTrade Service Call Fee.4Once repair orreplacement is complete,AHS will follow-up withyou to ensure yoursatisfaction with theservice received.1-”Home Repair & Remodel” Marshall & Swift L.P., 2004.2-Unpublished tabulations from the 2005 National Association of REALTORS Member Profile.Microwave OvensDishwashersGarbage DisposalsWater HeatersExhaust/Vent/Attic FansTrash CompactorsTrade Service Call Fee: 60Step 1: Select your property type and review the contract inside for specific coverage terms and exclusions.Core Coverage PlanProperty TypeSMq Single Family Home (if 5,000-10,000 sq ft, call for quote)Dishwashersq New Construction Single Family (covers years 2-5)q Condo/Townhome/Mobile HomeGarbage Disposalsq New Construction Condo (covers years 2-5)Ranges/Ovens/Cooktopsq DuplexPlumbing/Whirlpool Motor & Pumpq TriplexTrash CompactorsIncluded: 13 SEER, Sediment and Insufficiently Maintained Equipment q Fourplex Heating Systems Microwaves Air Conditioning Systems Ductwork Exhaust/Vent/Attic Fans Plumbing Stoppages Electrical Water Heaters Buyer &SellerBuyer 396 336- 585 376 316- 515- 636- 941- 1246 Home Warranty FlexPlanTexasSMOver 35Years of innovationand service inthe home warrantyindustryStep 2: Customize your FlexPlan from the selections below.ServicePlus PackageSMBuyer &SellerBuyer 79 79Adding this package covers the following service problems: Mismatched Systems Refrigerant Recapture, Reclaim and Disposal Unknown Pre-existing Condition Improper Installation, Repair or Modification Code Violations ( 250 per contract term) Permits ( 250 per occurrence)AHSby thenumbers1.2 millionHomes protectedtoday by AHS Removal of Defective EquipmentCoveragePlus PackageSMBuyer &Seller Telephone Wiring Doorbells Central Vacuums Ceiling Fans Smoke Detectors Built-in Food Centers Instant Hot/Cold Water 55 55DispensersAdditional Core Coverage Plan Items Plumbing: faucets**, shower heads and shower arms, hose bibs, toilets of like quality( 600 per occurrence) and sewage ejector pumps Heating Systems: registers, grills, heat lamps and window unitsMicrowaves: door glass and shelvesRanges/Ovens/Cooktops: rotisseries, racks, handles, knobs and dialsTrash Compactors: removable bucketsAir Conditioning Systems: registers, grills and window unitsStep 3: Total and Order.Core Coverage Plan ServicePlus Package CoveragePlus Package Additional FlexPlan Options TOTAL: There is a 60 Trade Service Call Fee per repair visit or actual cost of service, whicheveris less. Additional charges may apply to certain repairs and replacements.Buyer &SellerBuyer 53† 53†- 48† 27† 85† 108† 48† 160 160 80- 40- 91† 30Over 15,000Service callsprocessed byAHS every dayCheck the optional items right for you:Adding this package extends coverage tothe following items: Garage Door OpenersAdditional FlexPlanSM OptionsBuyerq Termite Treatmentq Kitchen Refrigerator w/Ice Maker & Dispenserq Additional Refrigerator w/Ice Maker & Dispenser*q Washer and Dryerq Washer/Dryer/Refrigerator w/Ice Maker & Dispenserq Free Standing Ice Makerq Swimming Poolq Spaq Additional Spaq Water Softenerq Well Pumpq Septic Pumping w/Sewage Ejector PumpOver 2Service requestsmade by customerseach year 297.9 millionSpent nationwideby AHS to repaircovered homesin 2006Includes applicable sales tax.†1-800-735-4663 Español 1-800-250-2025What is a home warranty?A home warranty is a renewable service contract that covers the repair or replacement of manymajor systems and appliances in your home.Why do I need a home warranty?Because there’s a 68%1 chance that a major system or appliance will breakdown in your home thisyear. An unexpected repair can be financially devastating to your budget and cash flow. With anAHS Home Warranty FlexPlanSM, you can rest assured that you will receive hassle-free service –and you may save hundreds, if not thousands, of dollars in the process! Protection like this benefitseveryone involved – buyers, sellers and Real Estate Professionals.What else should I know?What types of properties are covered?Property types include single-family homes,condominiums, new construction, townhomes,mobile homes and multi-unit dwellings.I don’t know the condition of my systemsand appliances. Can they be covered?Yes. When there may be unknown conditions,select the ServicePlus PackageSM for coverage.What are some common service problems?Heating, air conditioning, plumbing, electricaland major appliances – some of the mostexpensive items for homeowners to repair orreplace in their home!Will AHS ever pay cash instead of repairingor replacing?Yes, there are three circumstances where AHSwill pay cash instead of repairing or replacing:1) a manufacturer’s recall; 2) the repair orreplacement results in a code violation; or 3) thereplacement system is no longer available.Is everything in my home covered by anAHS Home Warranty?Not everything is covered. You have choices.The specific items, terms and exclusionsare detailed in the sample contract inthis brochure.www.AHSsales.com*Kitchen refrigerator must be purchased. **Chrome builder’s standard used when replacement is necessary.Form no. 870000 xxxxx/xxx 03/07The right choice in home warranties. What is the Trade Service Call Fee?When you make a service request, you will paya 60 fee to each contractor of different trades(plumber, electrician, etc.) that visits your hometo diagnose or perform service.Contact us ting SystemsAir Conditioning s
Flexible coverage to customize your protection.Get to know yourAHS Home Warranty FlexPlanSMTo get the most out of your AHS Home Warranty FlexPlan, pleaseread the sample contract. We want you to understand the full value ofthe coverage provided. Make sure you understand what yourhome warranty covers and what it doesn’t. Your home warrantydoes not cover all systems and appliances and coverage varies fromstate to state. Please read your contract carefully so you knowwhat’s covered and what’s not. Below are some of the mostcommon customer inquiries.Conditions that may result in a DENIAL. I mproper installation, repair or modification of an item will result in adenial of service. C ode violations of a home system or structure such as outdatedelectrical or faulty plumbing may result in denial of service or incuradditional costs.To provide coverage for the services referenced above, you maypurchase the ServicePlus PackageSM. See the summary ofcoverage page on the back of the application formore information. U nusual wear and tear caused by negligence or mistreatment willresult in a denial of service.Examples of items which areNOT COVERED.Follow these 3 easy steps to create the right AHS Home Warranty FlexPlanSM for you:Why is AHS the right choice?AHS offersservice madesimple! AHS offers our Home Warranty FlexPlanSM. now youhave the flexibility to customize your home warrantyto fit your individual budget and lifestyle! When you have a problem, call us 24 hours a day,365 days a year to request service – we’ll handlethe rest. No more flipping through phone books!1When a coveredbreakdown occurs,you can requestservice either by calling1-800-776-4663or online atwww.AHSservice.com. AHS has highly-trained customer servicerepresentatives in our 4 U.S. service centers readyto help you. You’ll receive reliable, hassle-free service nationwidefrom one of our 11,000 professional,insured contractors.2Once your servicerequest has beenreceived and processed,an AHS representativewill assign a localcontractor to handleyour request. We diagnose and solve 93% of homeowner problemsin just one visit to the home. Within the first year of the contract, we follow-up with youeach time you receive service to ensure your satisfaction. P lumbing faucets, heating system registers and grills, air conditioningregisters, grills and window units are not covered.To provide coverage for the items referenced above, youmay purchase the CoveragePlus PackageSM. See the summaryof coverage page on the back of the application formore information. R EALTORS recommend AHS over twice as often asthe nearest competitor.2 The AHSServiceGuarantee W ood stoves, even if only source of heating, as well as fireplaces,key valves and chimneys are not covered. C ommon electrical breakdowns such as power failure/surge andcircuit overload are not covered. O ptional pool accessories such as pool liners, ornamental fountainsand waterfalls are also not covered.AHS IS NOT LIABLE forhazardous materials. A HS is not liable for the diagnosis, repair, removal or any damagesresulting from mold, mildew, bio-organic growth, rot or fungus, evenwhen caused by or related to the malfunction, repair or replacementof a covered system or appliance. AHS will not contract to performservice nor pay costs involving hazardous or toxic materials such asasbestos, mold, lead paint and sanitation of sewage spills.These coverage examples are merely illustrations to assist you inunderstanding your contract. Coverage will be determined based onyour FlexPlanSM selections and the actual terms and conditions listedin your contract.3American Home Shield guarantees thatall approved, covered service repairs will becompleted to your satisfaction. If for anyreason you are not satisfied with the servicereceived, we will work with you until you aresatisfied or we will refund the amount of thetrade service call fee. Information about your contract.For each appliance or system, the specific items and conditions that are covered or excluded aredetailed in the sample contract in this brochure. For some covered repairs or replacements, therecan be additional charges by the contractor (such as disposal of the old equipment) that AHS doesnot cover. When AHS provides a replacement, it matches the main functional features, but notnecessarily color, brand, dimensions or incidental features.The contractor willschedule a time withyou to diagnose andrepair the problem. Whenthe contractor arrives,you’ll pay aTrade Service Call Fee.4Once repair orreplacement is complete,AHS will follow-up withyou to ensure yoursatisfaction with theservice received.1-”Home Repair & Remodel” Marshall & Swift L.P., 2004.2-Unpublished tabulations from the 2005 National Association of REALTORS Member Profile.Microwave OvensDishwashersGarbage DisposalsWater HeatersExhaust/Vent/Attic FansTrash CompactorsTrade Service Call Fee: 60Step 1: Select your property type and review the contract inside for specific coverage terms and exclusions.Core Coverage PlanProperty TypeSMq Single Family Home (if 5,000-10,000 sq ft, call for quote)Dishwashersq New Construction Single Family (covers years 2-5)q Condo/Townhome/Mobile HomeGarbage Disposalsq New Construction Condo (covers years 2-5)Ranges/Ovens/Cooktopsq DuplexPlumbing/Whirlpool Motor & Pumpq TriplexTrash CompactorsIncluded: 13 SEER, Sediment and Insufficiently Maintained Equipment q Fourplex Heating Systems Microwaves Air Conditioning Systems Ductwork Exhaust/Vent/Attic Fans Plumbing Stoppages Electrical Water Heaters Buyer &SellerBuyer 396 336- 585 376 316- 515- 636- 941- 1246 Home Warranty FlexPlanTexasSMOver 35Years of innovationand service inthe home warrantyindustryStep 2: Customize your FlexPlan from the selections below.ServicePlus PackageSMBuyer &SellerBuyer 79 79Adding this package covers the following service problems: Mismatched Systems Refrigerant Recapture, Reclaim and Disposal Unknown Pre-existing Condition Improper Installation, Repair or Modification Code Violations ( 250 per contract term) Permits ( 250 per occurrence)AHSby thenumbers1.2 millionHomes protectedtoday by AHS Removal of Defective EquipmentCoveragePlus PackageSMBuyer &Seller Telephone Wiring Doorbells Central Vacuums Ceiling Fans Smoke Detectors Built-in Food Centers Instant Hot/Cold Water 55 55DispensersAdditional Core Coverage Plan Items Plumbing: faucets**, shower heads and shower arms, hose bibs, toilets of like quality( 600 per occurrence) and sewage ejector pumps Heating Systems: registers, grills, heat lamps and window unitsMicrowaves: door glass and shelvesRanges/Ovens/Cooktops: rotisseries, racks, handles, knobs and dialsTrash Compactors: removable bucketsAir Conditioning Systems: registers, grills and window unitsStep 3: Total and Order.Core Coverage Plan ServicePlus Package CoveragePlus Package Additional FlexPlan Options TOTAL: There is a 60 Trade Service Call Fee per repair visit or actual cost of service, whicheveris less. Additional charges may apply to certain repairs and replacements.Buyer &SellerBuyer 53† 53†- 48† 27† 85† 108† 48† 160 160 80- 40- 91† 30Over 15,000Service callsprocessed byAHS every dayCheck the optional items right for you:Adding this package extends coverage tothe following items: Garage Door OpenersAdditional FlexPlanSM OptionsBuyerq Termite Treatmentq Kitchen Refrigerator w/Ice Maker & Dispenserq Additional Refrigerator w/Ice Maker & Dispenser*q Washer and Dryerq Washer/Dryer/Refrigerator w/Ice Maker & Dispenserq Free Standing Ice Makerq Swimming Poolq Spaq Additional Spaq Water Softenerq Well Pumpq Septic Pumping w/Sewage Ejector PumpOver 2Service requestsmade by customerseach year 297.9 millionSpent nationwideby AHS to repaircovered homesin 2006Includes applicable sales tax.†1-800-735-4663 Español 1-800-250-2025What is a home warranty?A home warranty is a renewable service contract that covers the repair or replacement of manymajor systems and appliances in your home.Why do I need a home warranty?Because there’s a 68%1 chance that a major system or appliance will breakdown in your home thisyear. An unexpected repair can be financially devastating to your budget and cash flow. With anAHS Home Warranty FlexPlanSM, you can rest assured that you will receive hassle-free service –and you may save hundreds, if not thousands, of dollars in the process! Protection like this benefitseveryone involved – buyers, sellers and Real Estate Professionals.What else should I know?What types of properties are covered?Property types include single-family homes,condominiums, new construction, townhomes,mobile homes and multi-unit dwellings.I don’t know the condition of my systemsand appliances. Can they be covered?Yes. When there may be unknown conditions,select the ServicePlus PackageSM for coverage.What are some common service problems?Heating, air conditioning, plumbing, electricaland major appliances – some of the mostexpensive items for homeowners to repair orreplace in their home!Will AHS ever pay cash instead of repairingor replacing?Yes, there are three circumstances where AHSwill pay cash instead of repairing or replacing:1) a manufacturer’s recall; 2) the repair orreplacement results in a code violation; or 3) thereplacement system is no longer available.Is everything in my home covered by anAHS Home Warranty?Not everything is covered. You have choices.The specific items, terms and exclusionsare detailed in the sample contract inthis brochure.www.AHSsales.com*Kitchen refrigerator must be purchased. **Chrome builder’s standard used when replacement is necessary.Form no. 870000 xxxxx/xxx 03/07The right choice in home warranties. What is the Trade Service Call Fee?When you make a service request, you will paya 60 fee to each contractor of different trades(plumber, electrician, etc.) that visits your hometo diagnose or perform service.Contact us ting Systems
Home Warranty FlexPlan SM Texas To get the most out of your AHS Home Warranty FlexPlan, please read the sample contract. We want you to understand the full value of the coverage provided. Make sure you understand what your home warranty covers and what it doesn’t. Your home warranty d
