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Application ManagementServices (AMS) for SAP1

Application Management Services (AMS) for SAPContextMany companies currently invest millions toestablish evermore complex enterprise softwaresolutions, but often leave the real value of thesesolutions untapped. They succumb to the commonmisconception that creating the system is anend in itself; once the ribbon is cut, the benefitis achieved and new needs won’t emerge. Thedecisions and their timing for how an enterpriseapplication will be supported have a profoundimpact on application total cost of ownership(TCO), risk, end-user satisfaction, and solutionagility. At the same time, this leads to acontinuous rise in maintenance and support costs.Organizations need specific expertise, robustoperating methods, and tools that seamlesslyenable work across a global team environment.2Deloitte’s AMS for SAP specialists provides aflexible structure that enables businesses tofine-tune application management services (AMS)to their IT and business objectives. Deloitte’sregional and global delivery network offers accessto the right resources, the right skill sets, and theright experience to solve our clients’ mostimportant application management objectives,anywhere in the world. We can help clients toovercome challenges to improve applicationperformance and achieve better business results.Our full AMS lifecycle, from strategy through build,operate, and innovate, gives you more from yourapplication portfolio investments by going beyondthe traditional AMS for SAP model and focusing onbusiness optimization and innovation, rather thanjust point-in-time metrics, support, and ServiceLevel Agreements (SLA).

Where it mattersDeloitte AMS for SAP offers a complete range ofindustry leading services, including managedservices advisory, enterprise resource planning,business intelligence, systems integration, anddigital and managed services. This capability isunderpinned by our managed service advisoryfunction, which helps our clients to select theoptimum managed service model and successfullytransition to the target state.lets you optimize your cost savings, riskmitigation, and return on investment.Our capabilities include: AMS Managed Services AdvisoryThe selection of the best-fit managed servicemodel and vendor is critical to delivering the levelof service and improvement in the provision ofIT services that our clients require. Our ManagedService Advisory function assists our clients inselecting the optimum managed service modeland successfully transitioning to the target state.Our capabilities include: Business case and feasibility studiesSAP deployment and implementationroadmapTarget SAP operating modelArchitecture design, including riskand cost effectivenessOn-premises cloud or hybrid architecturePrivate or public cloud comparisonAMS for SAP Enterprise Resource Planning(ERP)Implementing an SAP enterprise resource planning(SAP ERP) platform can present unexpectedchallenges. Some organizations struggle to attractand retain the talent required to manage theirevolving ERP systems. Others spend too much oftheir IT budgets on ERP application maintenanceand support. Furthermore, others face difficultybuilding the product and business expertise theyneed to wring continuous value from their packageapplications. Leveraging an integrated designbuild-run model, we align our resources with yourcore ERP strategy to streamline implementationand provide additional support as required. This3SAP Application development andservices-oriented architecture designService AcceleratorsSap Center of excellence, strategy,and operations designDesign-build-run SAP S/4HANA,on HANA and ECCAMS for SAP Business IntelligenceCreating a competitive advantage with yourinformation management solution takes technicalability, sensitivity to business needs, andmanagement experience in equal measure. Weoffer a cost-effective way for your company tobreak the development paradox, advance thematurity of these critical systems, and focus oncreating business value. You need a robust SAPbusiness intelligence solution designed to turn yourdata into a strategic corporate asset. This is justwhat Deloitte’s Business Intelligence CompetencyCenter (BICC) provides. Drawing on provenindustrial methodologies, in-depth industryknowledge, integrated delivery, and a flexibleresourcing model, our professionals deliver afull range of application support, solutionmanagement, business process support, datagovernance, and quality support services.Our capabilities include: Analytics and reporting solutionsDevelopment and support for enterprisedata warehousesEnterprise content managementEnterprise data integration & managementMaster data management, data quality,data control

Application Management Services (AMS) for SAPAMS for SAP Systems IntegrationOur managed services are designed to help yourorganization use smart, efficient ways to optimizeand generate more value from applicationportfolios. Our Systems Integration services,specialized with the SAP Netweaver (PI/PO) aredesigned to deliver value throughout every phaseof the application portfolio life cycle and to helpour clients realize their return on investmentthrough ongoing maintenance and operations.When your application management decisions arewell informed, you can accelerate implementation,improve IT performance, reduce both costs andrisks, and focus on core organizationalcompetencies.Our capabilities include: 4Cross-platform custom development(RICEFW developments)Testing and migration servicesAuthorization administrationDatabase and system administration,including DBA centers of excellenceFull system lifecycle design, development,and implementation supportMaintenance, operations, andenhancementsDigital AMS for SAP Cloud TechnologiesDigital SAP platforms present a unique ITchallenge: many are client-facing, the marketplaceis constantly changing, technologies continuallyevolve (Concur, Successfactors, Hybris, Ariba,Leonardo), and the required technical skill sets aredifficult to come by. As a result, manyorganizations find themselves with a complexdigital environment that is difficult to manage andcostly to maintain. We can help you cut throughthe complexity with an integrated “one-stop shop”digital services experience. Our digital applicationdevelopment and maintenance services specialistsoffer the technical, functional, and design talentyou need to effectively leverage today’s digitalplatforms.Our capabilities include: Concept, design, and build digitalexperiencesClient and supplier relationshipmanagementDigital content/webInternet of things and learning machineMobile and web

Application Management Services (AMS) for SAPHow Deloitte can helpDeloitte’s AMS for SAP capability is built on thefollowing principles: Full-lifecycle, seamless business andtechnology services across core consultingand application managementGlobal capabilities and footprint with localmarket expertiseSignificant breadth and depth of capabilitywith the ability to integrate commodityservices with high-value capabilitiesThe right combination of industry,technology, process, and full lifecycleassets integrated into our go-to-marketstrategy and client deliveryAccountability for measured business andIT outcomes that serve clients’ uniqueneedsScaled for speed, quality, agility, reducedrisk and efficiencyStandardized global operating model,methods, tools, and processesUnique business model that allows us toserve clients with precision, therebymatching solutions to unique needsDeloitte provides full-life cycle SAP AMS, spanningthe entire continuum from upfront advisoryservices through to application optimization andinnovation. We leverage deep SAP specializationfrom our industry, technical, and functionalcompetency centers to deliver differentiated AMSresults to our clients. Deloitte has been a strategicpartner with SAP in many different roles since1989, and is recognized by SAP as a certifiedprovider of AMS services. Our direct one-to-onerelationships with SAP leadership help us lead themarketplace by influencing and aligning early withtheir product strategy and roadmap.Our SAP technology platforms supported are: SAP Finance (FI, CO, PS; TV, FM, TRM,BPC)SAP Business Intelligence (BW, BO,Lumira, MDM, embedded with HANA)SAP Human Capital (HCM)SAP Digital & Cloud (Fiori, ScreenPersonas, Concur, Successfactors, Hybris,Ariba, HCP)SAP Logistics (MM, SD, PM, EWM, QA)SAP Sales & Trading (CRM, Hybris, GTS)SAP Security (Authorizations, GRC)SAP Technical (ABAP, BC, HANA DB,S/4HANA)SAP Industry Solutions (Public Sector,Manufacturing, Healthcare, Utility,Telecom, Financial Services)Gartner named Deloitte as a leader in EMEA in SAP Application Services in its January 2017 report titled,Magic Quadrant for SAP Application Services, EMEA, 2017.)5

Solution descriptionAMS for SAP provides cost-effective solutions tohelp IT departments drive business value andresolve complexity. An estimated two out of threeIT euros are now spent maintaining existingtechnology. This is forcing IT executives tosimultaneously control costs, reduce risk, improvereturns, and respond to the ever-changing needsof the business. In addition, the services deliveredmust be of the highest quality or else cost savingswill never be achieved.Deloitte practice deploys a proven, process-centricapproach based on industry best practices,including ITIL-based service processes. The AMSengagement structure and scope is assembled tobest meet the objectives, capabilities, andrequirements of the client.Deloitte has developed and maintained a strongset of tools, methodology, and accelerators tosupport implementation through applicationsupport. These tools are tailored to provideindustry and technology specific repeatable androbust solutions.The Enterprise Value Delivery for ApplicationManagement Services (EVD for AMS) provides adetailed approach to designing, implementing, andoperating a world-class AMS delivery operationthat is focused on driving sustained business valuethrough speed, efficiency, and cost reduction. It iscombined with an SAP-specific EVD methodology,providing a single, comprehensive implementationmethod that presents a collection of deliverables(templates, samples) and accelerators organizedby discipline and sub-discipline. The methodsupports consistent delivery, quality service, andmeasurable value.6EVD for AMS key features are: Business Aligned Value Delivery:focuses on aligning IT and business rolesand responsibilities and systematicallyidentifies improvement opportunities,measures value impact, executes theimprovement, and tracks the benefits. Rapid Solution Design and Transition:focuses on a simple and fast designprocess for a leading applicationmanagement operation and guidestransition to quickly achieve stabilization. Comprehensive Governance: focuses oncreating governance structures andprocedures to reduce risk, maintaincompliance, and focus on priorities. Delivery Optimization: emphasizesoptimization through root-cause analysis,trend analysis, and use of leading tools andpractices while enabling globallydistributed delivery.EVD for AMS is differentiated by its focus onefficient implementation, optimization, andbusiness outcomes.

Bottom-line benefitsDeloitte member firms’ worldwide infrastructurespans multiple regions and provides clients withaccess to a large pool of technology talent. Ourpractice delivers functional and technicalcapabilities across a global platform tocontinuously deliver on client-specific businessobjectives. We are relentlessly focused on drivingdown costs, improving quality, and acceleratingvalue in every aspect of our services.7We offer a proven, cost-effective way forcompanies to rapidly stabilize their enterprisesolutions and transition into applicationoptimization and innovation.Your benefits are: Cost and efficiencyResource optimizationQuality and risk managementAgility and innovation