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Customer SuccessAtlanta Postal Credit Union Increases Security,User Productivity and Customer SatisfactionWith Light Point WebThe Company: Atlanta Postal Credit UnionSecurity Challenges Protecting confidential data and 2B in assetsConnecting to the Internet withoutriskEnforcing security policies withoutreducing productivityEliminating tension between endusers and ITProtecting against maliciousdownloadsSolutionThe Light Point Web Full IsolationPlatformTM protects APCU and itscustomers’ data from web-based cyberattacks. Balancing users’ needs withsecurity’s concerns, Light Point Webincreases employee productivity whileelevating APCU’s security posture.Key Benefits Confidence knowing assets andmember data are protected againstweb-based attacksSignificant decrease in virus alertsIncreased user productivityIncreased customer satisfactionEnhanced Data Loss ProtectionIntuitive monitoring and reportingIncreased IT productivityImproved integrity of networksEstablished in 1925, Atlanta Postal Credit Union (APCU) is Georgia’soldest credit union and serves over 113,000 members across the country.Managing over 2B in assets, APCU offers a full complement of financialproducts and services designed to help hardworking members savemoney and prosper.The ChallengesData-Rich Credit Unions are Prime Targets for HackersCredit unions and other financial services organizations are knowntargets for hackers and cybercriminals looking to steal or gain access topersonal data and money. In fact, in 2017 nearly 9 percent of the 1,579data breaches targeted financial sector companies[1] such as creditunions, banks, investment firms and credit card companies. Ask any CEO,CISO, or CIO in the financial sector what their biggest fears are, andalmost undoubtedly data breaches will be at the top of the list.Strict Security Policies Create Tension between IT and End UsersSafeguarding against data breaches is a top priority for the Atlanta PostalCredit Union’s IT team that supports 250 geographically dispersedemployees, 400 workstations, and a member base spread throughoutthe country. According to Scott McCall, APCU’s CIO, “finding the right mixof security policies and technologies is a constant battle. One of our mainconcerns was ensuring end users can access emails, sites and documentswithout being compromised.”Atlanta Postal Credit Union’s tight stance on security often createdtension between the IT team and employees who felt strict securitypolicies restrained them from doing their job efficiently. Conflict wouldarise with workers requesting IT remove restraints that impacted theirproductivity. There was constant tension with employees who werefrustrated by the restrictions imposed by the IT team.

Customer Success: Atlanta Postal Credit UnionLight Point Web Full Isolation PlatformNot All Browser Isolation Solutions are Created Equal“Light Point Web transformedour culture and how we thinkabout accessing the Internet.We no longer spend timethinking about what we willallow and won’t allow. Userscan now access anything –without risk. There is no longera debate or tension betweenour end users and the securityteam. Light Point Web providesa win/win for all.”Scott McCallCIOAtlanta Postal Credit UnionIn 2015, when McCall was introduced to the notion of isolated browsingas means to combat data breaches he embraced the concept and wassurprised isolated browsing was not part of every company’s securitystrategy. The idea of protecting corporate assets and data from breachesby executing web content on a remote virtual machine seemed brilliant.APCU actually purchased a different isolated browsing product prior toLight Point Web. However, it had many shortcomings and created newtensions between end users and the IT team. The product’s licensingmodel limited the number of concurrent users – often preventing usersfrom accessing any websites, and impacting productivity. To access a webpage from their email, users often had to manually enter lengthy URLsinto the isolated browser – a time consuming and error prone process.When users were at home, they could opt out of using the product –creating potential exposure. And, reporting capabilities were lacking.Light Point Web: Isolated Browsing Without ConstraintsConvinced of the merits of isolated browsing, McCall evaluated the LightPoint Web Full Isolation Platform and quickly learned that not all isolatedbrowsers are equal. Providing broad coverage and great flexibility, and aseamless user experience, Light Point Web was easy to deploy, does notimpose session limits or restrict users, and empowers users to do theirjobs more efficiently and more securely. It also provides advanced antivirus protection for file downloads, flexible configuration options,management reporting, and extended Data Loss Prevention (DLP)capabilities. According to McCall, “Light Point Web was a pleasantchange. It transformed our culture and how we think about accessing theInternet. We no longer spend time thinking about what we will allow andwon’t allow. Users can now access anything – without risk. There is nolonger a debate or tension between our end users and the security team.Light Point Web provides a win/win for all.”Business BenefitsIncreased Organizational ProductivitySince deploying Light Point Web, APCU has significantly increasedemployee productivity throughout the organization. By removingobstacles, Light Point Web allows every employee – across alldepartments – to seamlessly and safely access websites and safelydownload files. Using Light Point Web, the IT department has changedfrom saying ‘no, you can’t do that’ to saying, ‘you can do anything youwant.’ Light Point Web’s powerful technology removes the concern thatlightpointsecurity.com

Customer Success: Atlanta Postal Credit UnionLight Point Web Full Isolation Platformusers will click the wrong link, download the wrong file, or uploadsensitive files to their personal webmail.“Our partnership with LightPoint Security has been a greatinvestment. Light Point Webprovides us greater value thanwe ever anticipated. It helps ussolve a wide range of securityissues and is a core componentof our security strategy.”Scott McCallCIOAtlanta Postal Credit Union“Light Point Web was very easyto deploy. They really thoughtthrough the deployment. Wedeployed it centrally to theentire organization in minutes.”Scott McCallCIOAtlanta Postal Credit UnionThe IT staff is one of the biggest benefactors of Light Point Web. They nolonger need to enforce policies that knowingly hamper user productivity.Light Point Web also eliminates roughly 25 daily requests from usersneeding IT staff’s assistance to unblock websites since with Light PointWeb any website can be viewed safely – even malicious ones. And, thenumber of virus alerts has reduced dramatically, leaving APCU feelingsafer and saving the company from having to dispatch staff to variousbranches to replace or patch systems. Additionally, due to Light PointWeb’s download protections, the IT team can download once risky filessuch as executables and drivers.Light Point Web is seamless and requires no change in user behavior.APCU’s previous browser isolation product did not provide a seamlessexperience, and required the user to launch a separate application whenthey wanted to browse. “Light Point Web is so seamless. A simple click ona link or document and it is automatically rendered in Light Point Web.With Light Point Web, the IT department is more efficient and end usersget what they need faster.”Enhanced Customer SatisfactionLight Point Web allows APCU to streamline how customer data isaccessed – making it easier for customers to do business with them. Priorto Light Point Web, customer service reps routinely had to informmembers that the pertinent documents they sent could not be accessed.This was how APCU protected against breaches. Now, documents can befreely shared, including files from Dropbox and other file sharingwebsites. By removing document downloading obstacles, APCU canprocess more business faster. “I am hearing stories from happy endusers. We can track what is being downloaded. We can see success. It isvisible,” says McCall.Data Loss PreventionAccording to McCall, “In addition to reducing virus alerts, Light Point Webalso enhances our Data Loss Prevention strategy.” APCU configured LightPoint Web to prevent employees from being able to copy and pastecontent into their browser or upload documents to the web. This ensuresno data is exfiltrated – a factor greatly contributing to APCU’s Data LossPrevention strategy. “In the past, we were concerned that an end usercould easily paste thousands of account numbers into their personalemail. Now, we leverage Light Point Web’s robust policies to prevent thatfrom happening.”lightpointsecurity.com

Customer Success: Atlanta Postal Credit Union“In addition to having asuperior product, the entireteam at Light Point Security iscommitted to our success. Theylisten to customers and arealways open to our ideas. Wefeel like we are part of theirteam.”Scott McCallCIOAtlanta Postal Credit UnionLight Point Web Full Isolation PlatformCloud-Delivered AdvantagesAs a cloud-delivered solution, Light Point Web provides APCU manybenefits including the freedom to scale and eliminates bandwidthcongestion. Branch offices no longer rely upon bandwidth from a centrallocation. “Leveraging cloud resources, performance is great, and ourusers never notice any delay while browsing,” said McCall.Light Point Web also allows APCU to ensure laptops are protectedwhether the user is at home or in the office. Always on, Light Point Webprovides continuous protection against potential malware, whether thelaptop is being used for personal or business purposes. This was notpossible before.Ease of Deployment“Light Point Web was very easy to deploy,” said McCall. “They reallythought through the deployment. We deployed it centrally to the entireorganization in minutes using standard system administration utilities.”Light Point Web doesn’t require installing custom certificates ormodifying the system proxy settings, which can introduce problems withnon-browser applications installed on the system.Intuitive Reporting CapabilitiesUnlike the previous isolated browsing tool used, Light Point Webprovides extensive reporting capabilities. Managers can see what endusers are doing – what sites they visited and for how long, as well asdocuments they downloaded. Now, if a file download is blocked, an emailalert is sent.As an added bonus, Light Point Web’s reporting tool is very intuitive andeasy for non-technical managers. Prior to Light Point Web, whenmanagement wanted a productivity report, the IT department had tocreate it, because the information was too complex. Now, managementcan log into Light Point Web and view productivity reports withoutconsuming IT staff resources – adding to the organizational productivitygains achieved with Light Point Web. Additionally, knowing that the bossis seeing what they are doing often causes users to be moreconscientious of their web activity.Multi-Layered Download Protections for Greater SecurityLight Point Web’s integration with OPSWAT’s Metadefender platformprovides APCU an extra layer of security by assuring that every filedownloaded is safe. Leveraging the Metadefender data sanitization andmulti-scanning technologies, all files downloaded through Light PointWeb are scanned with 40 anti-virus engines and/or sanitized with 100 data sanitization engines before the user’s local workstation receivesthem.lightpointsecurity.com