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THE RESIDENTS’ADVOCATEThe Newsletter of Ombudsman Services of San Mateo County2017-2018 ANNUAL REPORTThe fundraising event raised nearly 20,000 for OSSMCprograms, including training for the volunteer fieldombudsman. In the Fall and Spring, volunteers receivetraining to become certified long-term care ombudsmenand then serve as resident advocates.More than 100 people attended the fun-filled evening,which included food demonstrations by Martin Yan,traditional Chinese Lion Dancers, silent and live auctionsplus a Fund-A-Need auction. Attendees also were able tovisit the aviation museum.MASTER CHEFMARTINYANCooks and Entertains atOSSMC Fund-raising EventOmbudsman Services of San Mateo County(OSSMC) held its Fall Gala in Novemberat the Hiller Aviation Museum, featuringMaster Chef Martin Yan, internationallyknown for the Yan Can Cook Show.IN THIS ISSUE2 Board President3 Save the Date for2 Executive Director4 2017-2018 DonorsMessageMessage3 New Legislation3 Annual Report FiguresVolunteer Recognition5 Volunteer RecognitionLuncheon SponsorsB Board Members &Mission Statement“Fantastic event,” said event committee member ShirleyCarlson. “Chef Martin Yan was amazing and MC VicLee was a great host. It was a special night for a goodcause.”Chef Yan is the host of more than 3,000 cooking showsthat are broadcast around the world, including the YanCan Cook Show seen on public television in the U.S. forthe past four decades. The Yan Can Cook series infusescooking lessons with Yan’s brand of humor and skill,which he demonstrated at the OSSMC event.Besides showing cooking techniques, such as how tochop an onion so thin that one can see through it, ChefYan entertained the crowd with his cooking skills, talkedabout how he got into the food industry and reinforcedhow to eat healthy with delicious foods.Chef Yan teachers at top culinary institutions and is arestaurateur, being part of M.Y. China, an upmarketChinese eatery in San Francisco. He is the author of 30cookbooks, and the recipient of numerous national andinternational awards and honors.Also participating in the fund-raising event werePresident of the Board of Directors Denis Fama, whowelcomed guests; Vic Lee, news reporter for ABC-7News, who served as Master of Ceremonies; OSSMCContinued on page 5ossmc.org
BUILDING ON OUR MOMENTUMDenis Fama, Board President“We want to build on themomentum we started in2017-2018,” OSSMC BoardChair Denis Fama said.That momentum includesimplementing activities andcompleting new goals thatwere outlined in last spring’splanning retreat for the board and Executive DirectorBernie Mellott.“We resolved to increase community awareness, restorelost funding, increase volunteer recruitment, formalizeand document our fundraising and marketing plans andexpand our community outreach in terms of educationand advocacy,” Denis explained.The board also met its goals to restructure boardcommittee activities, revise and publish the employeehandbook, and conduct an employee climate survey.An advisory board of community members andadvocates has also been formed. And, last year’stwo events to honor volunteers, increase communityawareness and participation and raise much-neededfunds were, fun, exciting and successful, Denis said.Our 10 board members, including Mary Pappas andHarold Hughes who rejoined the board, continue to be“a committed and experienced group of professionalswho are dedicated to our mission,” Denis added.REFLECTING ON 2017-2018Bernadette “Bernie” Mellott, Executive Director“2017-2018 was a good year,”Executive Director Bernadette“Bernie” Mellott said, “and2018-2019 will be an evenbetter year!”“We achieved our goal ofmaking visits to all thefacilities we monitor, and 90%of the complaints that we handled were to the residents’satisfaction,” Bernie said.In 2017-2018, OSSMC added one skilled nursing facilityto the 484 licensed long-term care facilities that they alreadyserve in San Mateo County, which includes six board-andcare facilities.Last April, OSSMC passed an audit from the State ofCalifornia Health and Human Services Agency andSan Mateo County on Aging and Adult Services to ensurethat services are properly administered. The next audit willbe in 2023.The Fall Gala (see related story on front page) raised muchneeded funds for field ombudsman training and otherOSSMC programs, as well as provided an opportunity to2ossmc.org“cultivate new friends from the community to help supportour programs,” Bernie said.“I was able to promote from within to maintain continuityof staff and a thriving team, and the board is very supportiveof these internal changes,” she added.2017-2018 was a goodyear and 2018-2019 willbe an even better year!For 2018-2019, “we need to add from 5 to 8 fieldombudsmen to be able to share responsibility in a moreefficient way at our care facilities.” Currently, OSSMC has37 volunteer ombudsmen with two additional volunteerscompleting their internships. The board also is working hardto solicit new board members to reach its goal of 15.“It’s important to continue to fundraise and reach out to thecorporate world to introduce them to our program, whilealso continuing to provide outstanding service to the morethan 10,000 San Mateo County residents living in longterm care facilities,” Bernie said.
Medi-Cal AssistedLiving Waiver ProgramThese amendments include:ASSEMBLY BILL 50The Assisted Living Waiver (ALW) isa federal waiver program that allowsfor a community-based alternative toinstitutionalization for eligible older adultsand people with disabilities. This programis currently available in 15 counties inCalifornia, including San Mateo County.California AB50 Medi-Cal Assisted Living WaiverProgram would require a renewal of the ALW program,which was piloted in 2005 for assisted living servicesreimbursed by Medi-Cal. The legislative bill outlinesspecified amendments that address challenges preventingthe current ALW structure from realizing its full potential. Increasing the number of participants from 5,740 toat least 18,500 over the next five years, with prioritygiven to the 15 existing waiver counties. Expanding the program regionally, in the northern,central and southern part of the state, where theprogram is currently unavailable, with a phase in overthe five-year renewal term. Reserving the expanded participant population atleast 60 percent for persons transitioning from aninstitutional setting. Outlining the methodology and supporting datafor allocating the number of participants in the 15existing waiver counties and the process for regionalexpansion. Additionally, exploring options to expandfinancial eligibility for those not currently eligible ormaking participation in the program under currentrules more financially feasible for those who may nothave resources for room and board or other essentialexpenses.GovernmentFunding 60%In-KindVolunteers 20%FY 2017-2018ANNUAL REPORT 964,655.04Investment/Other Income 6%Business Funding 1%Join Usfor theOmbudsman Services of San Mateo County, Inc.Volunteer Recognition LuncheonHonoring all our Volunteer Field OmbudsmenDirect PublicSupport 5%FoundationFunding 8%Thursday, April 11, 2019Donate Online11:30 a.m. to 1:30 p.m.Crown Plaza Hotel, Foster CityMaster of Ceremonies Vic LeeMail checks toTo register, visit ossmc.orgVisit ossmc.orgOmbudsman Services of San Mateo County, Inc.711 Nevada Street, Redwood City, CA 94061For more information, contact Dyane Hendricks,650-780-7249 or dyanehendricks@ossmc.org3
With GratitudeMr. & Mrs. Ron AlbersAnonymousMr. & Mrs. James BensonMs. Nalini BhutaniHon. Janet BorgensMr. & Mrs. Michael BozziniMs. Linda BurroughsMrs. & Mrs. Mark CallagyMr. & Mrs. Jerome CarlsonMs. Ada CayabyabMr. & Mrs. Robert ChinMs. Lisa ChungCity of Half Moon BayMs. Heather ClearyMs. Elise ClowesMrs. Marsha CondonMs. Sandra CoolidgeMs. Lelana CrayneMrs. Nancy CroninMs. Helen CrossMr. & Mrs. Robert DeGrootMr. Herb DeitzMr. & Mrs. Chuck DependahlMr. & Mrs. Mark DicksonMr. & Mrs. Dennis FamaMs. Carrie FollettMs. Tara FowlerMrs. Betty Frayman-KoriMr. Robert Fucilla &Ms. Patricia GeorgesMr. & Mrs. Michael GageHon. Richard GarbarinoMs. Hilde L. GerkenMs. Susan GibsonMs. Barbara GoodwinMr. & Mrs. Wylie GriegMs. Judith GuilfoyleMr. & Mrs. Scott HartleyMs. Dyane HendricksMs. Karen HerrelHon. Don HorsleyMr. Harold Hughes, Esq.Ms. Kirsten Irgens-MollerMs. Elizabeth IrwinMr. & Mrs. Michael KingMs. Beverly KnowltonMs. Nancy KrahMr. Vic LeeMr. & Mrs. Mark Lee, Esq.Ms. Deborah Levy, E.D.Mr. Chet Lexvold &Ms. Sharmin NabiMr. & Mrs. Joe ManskeMr. & Mrs. Luigi Manzon, Jr.Mr. & Mrs. Tim MartinMr. Greg McCarthyMr. William MechamMrs. & Mrs. Thomas J. MellottMs. Susan MichaelMs. Michele ModenaMr. & Mrs. John MonfrediniMs. Lois MonroeMr. & Mrs. Robert MontevaldoMs. Julianne MooneyMr. Bruce MussellMr. Siv NickersonMr. & Mrs. Bob NurissoMs. Deborah OwdomMr. David Packard, Esq.Mr. Christian PaechMs. Mary PappasMr. & Mrs. Stephen PatchMs. Paula Paulin DresdenPeninsula Family ServiceMr. Robert Perez, Esq.Mr. & Mrs. Thomas PerryMrs. Lolly PinedaDr. & Mrs. Ellis PizziMs. Tracy RamptonMr. & Mrs. Mitch ReitmanMr. & Mrs. Jeff RichardsonMs. Carol RiderDr. Joy RobinsonMr. Herb RosenthalMr. Steve RusconiMs. Gail RuxtonMr. & Mrs. Scott SafeSage Elder Care SolutionsSan Mateo County Credit UnionMs. Karlyn Schneiderto Our2017-2018 DonorsMs. Kathryn SharmaSt. Ambrose Episcopal ChurchMs. Joanne TinMs. Rita TorresMr. & Mrs. Willie VillafuerteMr. & Mrs. John VioletMs. Stacey WagnerMr. & Ms. Jeffrey WangMr. John WardMr. & Mrs. Lenox WigneyMs. Emily WuIn Honor ofMr. Steven RosenbergMr. Richard JacksonMs. Helene ZimmermanLassahn Fiduciary ServicesMrs. Hortense "Nicki" ManskeMs. Phyllis AnnettIn Memory ofMs. Marilyn HammonMs. Susan MichalFoundations, Health CareDistricts & BusinessesAtkinson FoundationGordon & Betty Moore FoundationMills Peninsula Health ServicesPeninsula Health Care DistrictSafeway FoundationSan Mateo County Bar AssociationSequoia Healthcare DistrictWoodlawn FoundationCDBD GrantsCity of Redwood CityCity of San MateoCity of South San FranciscoCity GrantsCity of BurlingameCity of Foster CityCity of Menlo Parkossmc.org 4
MASTER CHEF MARTIN YANcontinued from page 1Executive Director Bernadette Mellott, who discussed the importance of thevolunteer training program; and Frank Bizzarro, auctioneer. Event sponsorsincluded the Daily Journal, Climate Magazine and McGovern Insurance.OSSMC currently serves 10,708 residents living in 484 licensed long-term carefacilities in San Mateo County.Guests were entertained by traditional Chinese lion dancers.THANK YOU! 2017-2018 Volunteer Luncheon SponsorsBelow were the sponsors for OSSMC’s April 12, 2018 Volunteer Recognition Luncheon. This spring’sluncheon, which honors recipients for volunteer of the year, distinguished service and continued support forOSSMC, is scheduled for April 11, 2019.GOLD SPONSORSILVER SPONSORBRONZE SPONSORSSPONSORSMEDIA SPONSORS5ossmc.org
OSSMC Board MembersBoard PresidentDenis FamaBoard Vice PresidentMonika Lee, Esq.Board TreasurerCindy SafeBoard SecretaryVacantBoard DirectorsLaura CallagyHarold Hughes, Esq.Chet Lexvold, Esq.April 8, 2019.Mary PappasSharmin Nabi, Esq.Member EmeritusLance ReynoldsNancy CroninBetty BrownAdvisory Council MembersVic LeePam FrisellaDr. Elizabeth LandsverkFrancine Serafin DicksonRich GarbarinoSheriff Carlos Bolanos711 Nevada Street, Redwood City, CA 94061PRSRT STDUS PostagePA I DBurlingame, CAPermit NO. 63
Lassahn Fiduciary Services Mrs. Hortense "Nicki" Manske Ms. Phyllis Annett. In Memory of Ms. Marilyn Hammon Ms. Susan Michal. Foundations, Health Care Districts & Businesses . Atkinson Foundation Gordon & Betty Moore Foundation. Mills Peninsula Health
