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EMERGENCY MEDICAL SERVICES NC IIHEALTH, SOCIAL, AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTORHealth CareIndustry TrainingCouncil, Inc.TechnicalEducation andSkillsDevelopmentAuthority

Technical Education and Skills Development Act of 1994(Republic Act No. 7796)Section 22, “Establishment and Administration of the NationalTrade Skills Standards” of the RA 7796 known as the TESDA Actmandates TESDA to establish national occupational skillstandards. The Authority shall develop and implement acertification and accreditation program in which private industrygroup and trade associations are accredited to conduct approvedtrade tests, and the local government units to promote such tradetesting activities in their respective areas in accordance with theguidelines to be set by the Authority.TR-Emergency Medical Services (Ambulance Care Assistant) NC IIIPromulgated and Reviewed May 201394

TABLE OF CONTENTSHEALTH, SOCIAL AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTOREMERGENCY MEDICAL SERVICES NC IIPage No.SECTION 1SECTION 2SECTION 3SECTION 4EMERGENCY MEDICAL SERVICESNC II QUALIFICATION1COMPETENCY STANDARD Basic Competencies Common Competencies Core Competencies2-1314-2627-76TRAINING STANDARDS3.1 Curriculum Design Basic Competencies Common Competencies Core Competencies3.2 Training Delivery3.3 Trainee Entry Requirements3.4 List of Tools, Equipment and Materials3.5 Training Facilities3.6 Trainers' Qualifications3.7 Institutional Assessment77-787980-82838484858585NATIONAL ASSESSMENT ANDCERTIFICATION ARRANGEMENTS86COMPETENCY MAP87DEFINITION OF TERMS88ACKNOWLEDGEMENTS89

TRAINING REGULATIONS FOREMERGENCY MEDICAL SERVICES NC IISECTION 1 EMERGENCY MEDICAL SERVICES NC II QUALIFICATIONThe EMERGENCY MEDICAL SERVICES NC II Qualification consists of competencies that aperson must achieve to perform cardiopulmonary resuscitation with automated externaldefibrillation operation, maintain life support equipment and resources, implement safe access andextrication procedures in an emergency, contribute in receiving request for ambulance service,contribute in allocating ambulance service resources, contribute in coordinating emergencyresources, deliver basic ambulance communication skills, contribute in on – road operations,contribute to emergency scene management, contribute to special event scene management,contribute to routine scene management, deliver pre- hospital patient care, contribute toambulance operations management, transport emergency patients, transport non- emergencypatients and drive ambulance under operational conditions.The Units of Competency comprising this Qualification include the following:UNIT CODEBASIC rticipate in workplace communicationWork in a team environmentPractice career professionalismPractice occupational health and safety proceduresUNIT CODECOMMON plement and monitor infection control policies and proceduresRespond effectively to difficult and challenging behaviorApply basic first aidMaintain high standard of patient servicesUNIT CODECORE 322316Perform Cardiopulmonary Resuscitation with AED OperationMaintain life support equipment and resourcesImplement safe access and extrication procedures in an emergencyContribute in receiving request for ambulance serviceContribute in allocating ambulance service resourcesContribute in coordinating emergency resourcesDeliver basic ambulance communication skillsContribute in on- road operationsContribute to emergency scene managementContribute to special event scene managementContribute to routine scene managementDeliver pre- hospital patient careContribute to ambulance operations managementTransport emergency patientsTransport non- emergency patientsDrive ambulance under operational conditionsA person who has achieved this Qualification is only competent to be the following and NOT as anEmergency Medical Technician (EMT): First-Aider Medical First Responder Ambulance Care AssistantTR-Emergency Medical Services NC II (Amended)Promulgated December 20131

SECTION 2 COMPETENCY STANDARDSThis section gives the details of the contents of the basic, common and core units ofcompetency required in EMERGENCY MEDICAL SERVICES NC II.BASIC COMPETENCIESUNIT OF COMPETENCY :PARTICIPATE IN WORKPLACE COMMUNICATIONUNIT CODE:500311105UNIT DESCRIPTOR:This unit covers the knowledge, skills and attitudes required togather, interpret and convey information in response to workplacerequirements.PERFORMANCE CRITERIAELEMENT1. Obtain and conveyworkplaceinformationItalicized terms are elaborated in the Range of Variables1.11.21.31.41.51.61.72. Participate inworkplace meetingsand discussions2.12.22.32.42.52.63. Complete relevantwork relateddocuments3.13.23.33.43.5Specific and relevant information is accessed fromappropriate sources.Effective questioning, active listening and speaking skills areused to gather and convey information.Appropriate medium is used to transfer information and ideas.Appropriate non- verbal communication is used.Appropriate lines of communication with supervisors andcolleagues are identified and followed.Defined workplace procedures for the location and storage ofinformation are used.Personal interaction is carried out clearly and concisely.Team meetings are attended on time.Own opinions are clearly expressed and those of others arelistened to without interruption.Meeting inputs are consistent with the meeting purpose andestablished protocols.Workplace interactions are conducted in a courteousmanner.Questions about simple routine workplace procedures andmaters concerning working conditions of employment areasked and responded to.Meetings outcomes are interpreted and implemented.Range of forms relating to conditions of employment iscompleted accurately and legibly.Workplace data is recorded on standard workplace forms anddocuments.Basic mathematical processes are used for routinecalculations.Errors in recording information on forms/ documents areidentified and properly acted upon.Reporting requirements to supervisor are completedaccording to organizational guidelines.TR-Emergency Medical Services NC II (Amended)Promulgated December 20132

RANGE OF VARIABLESVARIABLERANGE1. Appropriate sources1.1.1.2.1.3.1.4.1.5.Team membersSuppliersTrade personnelLocal governmentIndustry bodies2. ticeInformation discussionFollow-up or verbal instructionsFace to face communication3. Storage3.1.3.2.Manual filing systemComputer-based filing system4. Forms4.1.Personnel forms, telephone message forms, safety reports5. Workplaceinteractions5.1.5.2.5.3.5.4.Face to faceTelephoneElectronic and two way radioWritten including electronic, memos, instruction and forms,non-verbal including gestures, signals, signs and diagrams6. Protocols6.1.6.2.6.3.Observing meetingCompliance with meeting decisionsObeying meeting instructionsTR-Emergency Medical Services NC II (Amended)Promulgated December 20133

EVIDENCE GUIDE1. Critical aspects ofcompetencyAssessment requires evidence that the candidate:1.1. Prepared written communication following standard format ofthe organization.1.2. Accessed information using communication equipment.1.3. Made use of relevant terms as an aid to transfer informationeffectively.1.4. Conveyed information effectively adopting the formal orinformal communication.2. tive communicationDifferent modes of communicationWritten communicationOrganizational policiesCommunication procedures and systemsTechnology relevant to the enterprise and the individual’swork responsibilities3. Underpinning skills3.1.3.2.Follow simple spoken languagePerform routine workplace duties following simple writtennoticesParticipate in workplace meetings and discussionsComplete work related documentsEstimate, calculate and record routine workplace measuresBasic mathematical processes of addition, subtraction,division and multiplicationAbility to relate to people of social range in the workplaceGather and provide information in response to workplacerequirements3.3.3.4.3.5.3.6.3.7.3.8.4. ResourceimplicationsThe following resources MUST be provided:4.1. Fax machine4.2. Telephone4.3. Writing materials4.4. Internet5. Method ofassessmentCompetency MUST be assessed through:5.1. Direct Observation5.2. Oral interview and written test6. Context ofassessment6.1.Competency may be assessed individually in the actualworkplace or through accredited institutionTR-Emergency Medical Services NC II (Amended)Promulgated December 20134

UNIT OF COMPETENCY :WORK IN A TEAM ENVIRONMENTUNIT CODE:500311106UNIT DESCRIPTOR:This unit covers the skills, knowledge and attitudes to identify roleand responsibility as a member of a team.PERFORMANCE CRITERIAELEMENT1. Describe team roleand scopeItalicized terms are elaborated in the Range of Variables1.11.22. Identify own role andresponsibility withinteam2.12.22.33. Work as a teammember3.13.23.33.4The role and objective of the team is identified fromavailable sources of information.Team parameters, reporting relationships and responsibilitiesare identified from team discussions and appropriate externalsources.Individual role and responsibilities within the teamenvironment are identified.Roles and responsibility of other team members are identifiedand recognized.Reporting relationships within team and external to team areidentified.Effective and appropriate forms of communications used andinteractions undertaken with team members who contribute toknown team activities and objectives.Effective and appropriate contributions made to complementteam activities and objectives, based on individual skills andcompetencies and workplace context.Observed protocols in reporting using standard operatingprocedures.Contribute to the development of team work plans based onan understanding of team’s role and objectives and individualcompetencies of the members.TR-Emergency Medical Services NC II (Amended)Promulgated December 20135

RANGE OF VARIABLESVARIABLE1. Role and objective ofteamRANGE1.11.22. Sources ofinformation2.12.22.32.42.52.62.73. Workplace context3.13.23.33.43.5Work activities in a team environment with enterprise orspecific sectorLimited discretion, initiative and judgment maybedemonstrated on the job, either individually or in a teamenvironmentStandard operating and/or other workplace proceduresJob proceduresMachine/equipment manufacturer’s specifications andinstructionsOrganizational or external personnelClient/supplier instructionsQuality standardsOHS and environmental standardsWork procedures and practicesConditions of work environmentsLegislation and industrial agreementsStandard work practice including the storage, safe handlingand disposal of chemicalsSafety, environmental, housekeeping and quality guidelinesTR-Emergency Medical Services NC II (Amended)Promulgated December 20136