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Deliveringon theExperienceJune2015University ofArkansasLittle Rock

We are pleased to present the summer edition of our Delivering on theExperience Partnership Report Card, Sodexo’s quarterly update for theUniversity Of Arkansas at Little Rock.In this report, you will find information on: Campus Interns – a Sodexo program providing internship opportunitiesto undergraduate students at campus locations across the U.S.Welcome1 An update on the 2015 edition of the Dietary Guidelinesfor Americans Commitment to animal welfare – A look at how Sodexo is leading theindustry by taking steps to protect and promote animal welfare in theUnited States Information on how Sodexo encouraged employees and customers tocelebrate Earth Day with sustainability commitments Gifts and More – an e-commerce innovation to help loved ones reachout to students with care packagesWe are proud of our continued partnership, and work every day to help youachieve your strategic goals and improve Quality of Life for the University OfArkansas at Little Rock campus community by continually driving studentengagement, recruitment and retention.Sincerely,Quality of Life3Student Insights4Health and Wellness7Curtis WilliamsGeneral ManagerEnvironmental Focus 10Customer Service13Innovation17DISTRIBUTION LISTDr. Brad Patterson, Vice Provost for Student AffairsDr. Jan Austin, Director of Campus LifeMr. Darryl McGee, Associate Dean of StudentsMrs. Ricky Turner, Interim Executive Director of Housing2

FOCUSImproving Quality of Lifefor the Entire Campus CommunitySodexo is your partner in creatingexceptional experiences that exceed yourcustomers’ expectations and support ahealthy learning environment. Each day, westrive to ensure the Quality of Life serviceswe provide have a positive effect on yourentire campus community. From engagingstudent programming to nutritious, healthymeals to a commitment to sustainability anda Better Tomorrow, our managers arefocused on expert delivery of our services.We take great pride in the many ways inwhich we support your goals and enhanceQuality of Life on your campus.OUR RESEARCH HAS IDENTIFIEDFIVE KEY AREAS THATCONTRIBUTE TO IMPROVING THEQUALITY OF LIFE ON CAMPUSES:1. Student Insights - Powerful research atthe local and global level to understandyour students’ needs2. Health and Wellness - Nurturingstudent wellness through healthy foodand lifestyle education3. Environmental Focus - A commitmentto local, sustainable and sociallyresponsible practicesFor more examples ofhow we supportQuality of Life for ourcustomers across theU.S., read the latestissue of SolutionsMagazine online.4. Customer Service - Our people areyour people, and they are focused onproviding exceptional service5. Innovation - Delivering cutting-edgesolutions and delectable new menuofferingsCHECK IT OUT 3

StudentInsightsUnderstanding student trendsand expectations is essential todeveloping solutions and programsthat improve Quality of Life for yourcampus community.4

STUDENT INSIGHTSCampus Intern ProgramHow do college undergraduates obtain realworld work experience with a top company?The answer may be right on campus as partof Sodexo’s Campus Interns program.The Campus Interns program is designed to: Improve discovery, training and oversightImprove depth and consistency of tacticalmarketing deployment, wellness/nutritionand sustainability effortsLeverage the learning experience withinternal and external clientsSet Sodexo apart in the industry insupporting the educational mission ofour clientsSodexo’s Campus Interns program providesopportunities to approximately 230undergraduate students at over 130 campuslocations across the U.S. Internshipopportunities are provided under three mainareas of focus—Marketing/Graphic Design,Nutrition/Wellness and Sustainability. As part ofthe program, there are internship opportunitiesin other areas on some campuses.Campus interns receive on the job training andvaluable experience in their focus area.Additionally, interns receive additional trainingand interact with their peers across the countryon national monthly calls.Sodexo managers who have worked with theCampus Interns program find that the internsbring new energy and prospective to their jobs,as well as provide fresh ideas, especially aroundthe use of technology to improve service.In fact, many of the interns’ ideas are put to useat Sodexo through an annual best practicescontest among the Campus interns nationwide.Participants are invited to submit original ideasto improve Sodexo service on their campus.Winners are announced each April and receivea gift card as a prize.At the conclusion of the Campus Internsprogram each year, Sodexo holds a “Careerswith Sodexo” call with a Sodexo HRrepresentative who provides interview tips anddiscusses available career opportunities withSodexo.Affiliation with Sodexo does not end with theconclusion of the program or even withgraduation. Sodexo keeps track of studentswho have participated in the Campus Internsprogram. Currently 23 former Campus Internshave been hired by Sodexo in a full-timecapacity.To find out more about hosting a CampusInterns program on your campus, speakwith your Sodexo general manager.5

STUDENT INSIGHTSThe Student Board of Directors is a key group to the success of Sodexo at University ofArkansas at Little Rock. For the Fall 2015 semester we’re seeking a diverse group of studentsincluding international, graduate & doctoral. We plan to meet throughout the semester anddiscuss innovative ways to improve and/or continue the quality of our services to our students.They will be the voice of our student body and ensure that we here their insights and respondwith action and strengthened relationships.The Customer Insight Qualification was conducted duringthe Spring 2015 semester. Results were presented to keyclients in June 2015. This multi-level survey provides acomprehensive understanding of our campus population and what they value from theircollege experience. This process provided information and insights to enhance the programs and services provided, in partnership with dining services and will assist in thestrategic planning of other campus initiatives.6

Health & WellnessAdvancing the health and wellness ofyour entire campus community is coreto our partnership.7

HEALTH & WELLNESSDietary Guidelines for AmericansSodexo’s Fall 2015 menus for residentdining will continue to include non- andlow-fat dairy, seafood, legumes, nuts(where allowed), fruits, vegetables andmany new whole grain recipes.This fall, the 2015 edition of the DietaryGuidelines for Americans will be published.The guidelines encourage individuals to eat ahealthful diet to achieve and maintain a healthyweight, promote health and prevent chronicdisease.The Dietary Guidelines have identified five“shortfall” nutrients: vitamin D, calcium,potassium, fiber and iron. Fruits, vegetables,whole grains and dairy food groups areexcellent sources of these nutrients.Sodexo’s Mindful standards support thesegoals through providing skim or 1% milk,fruits, whole grains and multiple vegetables.The U.S. Department of Health and HumanServices (HHS) and the U.S. Department ofAgriculture (USDA) jointly publish the DietaryGuidelines every five years. The DietaryGuidelines form the basis of federal nutritionpolicy, education, outreach and food assistanceprograms used by consumers, industry, nutritioneducators and health professionals. Mindful bySodexo is built on the Dietary Guidelines.The 2015 Dietary Guidelines committeesingled out the benefits of plant-based foodsand developed a new Healthy VegetarianFood Pattern. Sodexo’s resident diningprogram meets the needs of studentsalready committed to a vegetarian or veganlifestyle, while inviting all students to tasteinteresting global plant-based dishes.A healthy diet is described as: High in vegetables, fruit, whole grains,seafood, legumes and nuts Moderate in low- and non-fat dairy products Lower in red and processed meat Low in sugar-sweetened foods and beveragesand refined grains.For the first time, the Dietary Guidelines arehighlighting sustainability as an essentialelement of food security. The health benefitsof seafood are highlighted, along with aconcern about sustainability. Sodexo’s BetterTomorrow Plan commitments emphasizesustainability, with specific and accountablecommitments to sustainable seafood.The Dietary Guidelines convey a vision ofcommunities where healthy, affordable foodsand beverages are available to everyone,where healthy foods rather than unhealthyfoods are the likely choice, and where socialnorms embrace and support healthy eating.This culture of health is essential in thecollege and university setting. Sodexo is anactive partner in promoting campus-widecultures of health through playing an activerole in campus wellness initiatives andsupporting wellness recognition.8

HEALTH & WELLNESSOn Our CampusSodexo is committed to creating healthy environments for our customers. Central tothis effort is providing healthy, nutritious foods. We’ve listened to our customers.We’ve researched marketplace trends. Our executive chefs and registered dietitians workedtogether to create an exciting collection of recipes.The result is Mindful by Sodexo – an approach that focuses on transparency of ingredients, deliciousfood, satisfying portions and clarity in message so that making Mindful choices becomes secondnature.Simple Servings is Sodexo’s resident dining offer to meet the needs of studentswho have food allergies, celiac disease and non-celiac gluten intolerance.Simple Servings provides fresh and flavorful meals prepared without milk,eggs, wheat, soy, shellfish, peanuts, tree nuts or gluten. The program also attracts students who arefocused on ingredients and portion size to control weight, blood sugar and other health issues.We know that for many of our clients, a healthier campus is an importantobjective. As your partner, we believe we have a responsibility to help yourstudents, staff, and faculty make informed dining decisions both on campusand at home. We’re proud to introduce an exciting new partnership that will notonly provide enhanced nutrition information for dining customers, but will giveit to them in an actionable form they can use to track their personal nutritionand fitness goals.By connecting our nutrition database of thousands of chef developed, signature Sodexo recipes withthe market leading free MyFitnessPal application, we make it easy for customers to keep track oftheir personal nutrition objectives whether dining with Sodexo, at home, or their favorite restaurant.This new partnership is a value added program * available exclusively for Sodexo client locations.Dining customers can take advantage of this exciting new program by creating an account on theMyFitnessPal.com website, or by downloading one of the free Apps for their favorite mobile device.In celebration of Mindful’s one year anniversary at UALR we’ll be kicking off the semester with atMindful Mile. We’ll be partnering with Health & Wellness to assemble a sign up for student, facultyand staff to participate in the Mindful Mile and begin their journey to a more mindful life style.We’re working on a design concept to set up a Mindful Display at the UALR Athletic Center this fall.The display will feature an overview of what Mindful is and how to be mindful in our daily lives. Wewill also have a guide on how to download and use the MyFitnessPal app.9

EnvironmentalFocusSodexo is recognized throughout the worldfor our commitments and initiatives towardsustainability.10