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Why?30 Years ExperienceOver 700 Direct Employees NationwideGM-Level Trainers/Consultants4,000 Dealer ClientsOver 5 Million Communications Sent MonthlyNew Innovation/Enhancements MonthlyProudly recognized as an industry leader devoted to providing bestin-classTechnology, Quality and Customer Service. Our customer’s successis our highest priority!4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Partners and Integration4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Key Features4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Number One Call Center in the AutomotiveIndustry!Call Specialists Obtain:- Ownership Status- Address - If Customer Moved or Relocated- Customer’s Research on Competitors- Customer Reason(s) for DefectionCall Specialists Attempt:- Encourage Customers’ Return to Dealership- Email Verification and/or Corrected- Dealer Consented Coupon or IncentiveOffer- Schedule Service AppointmentMajor Clients Include:4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
The Industry’s Ultimate Cross Media MarketingSolutionAutomated Campaigns:Media Channels:RetentionLive CallsEmailsRemindersMailRecoveryIVR CallsFollow UpTexts2% of Your Active Database is Buyinga Car Somewhere Every Month!4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
The only system that identifies defecting customers and gives you the power to preventpermanent loss. Live operators contact customers directly upon vehicle delivery.BEST PRACTICE CAMPAIGNSRetention- Sets First Service Appointment After Delivery- Determines Likeliness to Return for Warranty or Customer-payService- Obtains Mileage and Establishes Driving Habits- Increases Accuracy and Performance of First Service Reminder- Obtains Email to Increase Targeted Marketing Opportunities4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Communications Delivery4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Service reminders are be predicted based on time or mileage. Set up is based on OEMintervals or configured on DMS events.BEST PRACTICE CAMPAIGNSReminders4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Lost customer recovery campaigns encourage customers to return and also providemanagement valuable customer feedback. Triggers are scheduled at preset intervals basedon time or mileage. The offers become more aggressive with longer time intervals.BEST PRACTICE CAMPAIGNSRecovery4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Follow up live calls are scheduled and executed after service is complete. Call specialistsprovide the dealer valuable customer feedback, as well as creating additional marketingopportunities.BEST PRACTICE CAMPAIGNSServiceFollow Up4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
- Tailored Emails andMailers. CouponsCustomized to DealerSpecifications- Designed to MeetSpecific Guidelines forCo-op Reimbursement4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Increase Customer Retention, Loyalty and CSI- Call Center Employs 500 Appointment Specialists- All Marketing Campaigns Include FTC Compliant Calls- Increase Loyalty and Reactivate Lost Customers- Improve Market Share and CSI4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
- ROI Report Displays AllActive Campaigns andResults- Creative Media isIncorporated intoReports for Easy DesignChanges- Evaluate Each Campaignto Maximize CustomerResponse- Drill-downs AllowDetailed Analysis of AnyCampaign- Enhances EmailCollection During ROWrite-up- Ensures Staff is HeldAccountable to eMailCollection Program4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
“I was looking for a solution that tied the front of the house to the back – AutoPilot does that for us! We canmonitor service customers in any CRM situation. By monitoring customer’s daily activity and transactions, weknow exactly when to communicate with them. AutoPilot focuses on our retention campaigns such asreminders, follow-up and recovery of lost customers, and gives us an ROI that we can actually measure. Withthis small investment, some of our dealerships are getting back anywhere from 12 percent to 25 percent returnon their money.”Bob MurrayDirector of Operational MarketingAsbury Automotive Group“eLEAD has been our CRM provider for over five years. Month end and month out they consistently producetraffic for our Service Drive. Their ability to develop a custom direct mail piece, eMail promotion or live phonecalls at a moments notice and market to our customer within a 24 hour period sets eLEAD apart from otherCRM vendors. I highly recommend and endorse eLEAD if you want more traffic and accurate reporting for yourService Department.”Mark Christian, Service DirectorRick Hendrick ChevroletHendrick Auto Group4001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
ONE COMPANY. ONE SOLUTION.No Long-term ContractContact a Sales Consultant for Pricingand Additional Information!888.434.85254001 Coleman Road North, Valdosta, GA 31602 888.434.8525 www,ELEADCRM.COM www.eleadcrmblog.com
Asbury Automotive Group “eLEAD has been our CRM provider for over five years. Month end and month out they consistently produce traffic for our Service Drive. Their ability to develop a custom direct mail piece, eMail promotion or live phone calls at a moments notice and market to our customer within a 24
