Transcription
Father Lacombe Care CentreResident and Family s of LifeJustice
270 Providence Boulevard S.E.Calgary, Alberta T2X 0V6Phone: (403) 256-4641www.fatherlacombe.ca2
Table of ContentsAbout UsAbout Father Lacombe Care CentreOur Mission and ValuesGreetings From our Executive DirectorOur Philosophy of CareQuality of LifePerson-Centered CareAdjusting to Long Term CareOur ServicesSupportive LivingMemory CareLong Term CareAdult Day ProgramMind, Body, SpiritWith All the Comforts of HomeMove In (admission) InformationRoom OfferMove - In PaperworkMoving – In Personal ItemsRentOther CostsLife in Your New HomeYour RoomClothingAdaptive or Therapeutic ClothingPersonal Care ItemsMoney and ValuablesInsuranceTelephone, Cable and Internet ServicesRoommatesGuests and VisitorsAlcoholSpecial Information For You & Your FamilyOur Commitment to You3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2121212122222323
Quality Improvement and LearningCare Team Conferences and Care PlanningAdvanced Care Planning and Goals of CarePalliative and End of Life CareResident CouncilEthics ConsultationMedical Assistance in Dying (Maid)Independent Care ProviderYour Care TeamResident and FamilyDirector of CareResident Care ManagerUnit Clerk and ReceptionistRegistered NursesLicensed Practical NursesHealth Care AidesRegistered DietitianOccupational TherapistRecreation TherapistRecreation Aides & Rehabilitation AssistantsRegistered Social WorkerPastoral Care CoordinatorPhysiciansPharmacistsYour Hospitality and Maintenance TeamFood ServicesHousekeeping ServicesPersonal Laundry ServicesMaintenance ServicesOther Medical Services (non-insured)Lab and X-RaysPodiatryOptometryDental HygienistDenturistAudiologistMental Health Assessment and Support4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2333334343435353535353636
Transportation to AppointmentsGuest ServicesParkingBooking the Private Dining Room & Lounge AreasGift ShopMailNewspaper DeliveryLost ArticlesPetsHairdresser ServicesResident Rights and ResponsibilitiesCreating a Safe HomeGeneral SafetyCare Centre SecurityMemory Care Residents - WanderingMemory Care Residents – Wander Alert BraceletsCall BellsEmergency PlanFire Safety PlanStaff Volunteer Name TagsInfection ControlIf Your Visitors are SickAnnual Influenza and Pneumococcal VaccinationRespiratory EtiquetteSafe Shower and Bathing TemperaturesLegal and Financial MattersAcceptance of GiftsCharitable GiftsSmokingRestraintsSecure SpaceScreening of Employees and VolunteersMotorized Wheelchair and ScootersProvincial and National StandardsCompliments, Concerns & ComplaintsFor Compliments (and Suggestions)For Concerns and Complaints5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5454546464748484848495050
For Unresolved Concerns and ComplaintsAHS Patient Concerns and FeedbackAlberta OmbudsmanZero Tolerance for Abuse & HarassmentInformation and PrivacyWelcome!6 . . . . . .515151525253
About UsThe Father Lacombe Care Society is Calgary’s oldest Catholiccontinuing care provider. Our rich heritage of elder care, educationand social servicesstarted over 100 yearsago, when four Sistersof Providence fromMontreal braved theCanadian West andstartedtheFatherLacombe Home.Central to the Sisters of Providence work, is the belief that we are allcreated in the image of God, equal and deserving of dignity,compassion, and respect regardless of religious faith or social status.The selfless and pioneeringwork of the Sisters ofProvidence is affirmed eachday in the actions and callto service for our Board ofDirectors, staff, volunteers,and physicians.This call to service is a sharedexperience encompassingan understanding of ourhistory, our advocacy for thefuture of continuing care,7
our commitment to person-centred care and our organizationalvalues.About Father Lacombe Care CentreFather Lacombe Care Centre overlooks Fish Creek Park. Built in 1965,our community offers long-term care private and shared rooms.The core area of the Home contains the business office, offices, anda chapel that is open 24 hours a day. The central core also houses alarge entertainment area that lends itself to group activities. Ourdining area is spacious, with large windows that allow for a brightpleasant sunlit environment.Other amenities include a hair salon and contracted dental,podiatry, optometrist and audiologist services. A private dining roomis available on for smaller family gatherings.Outdoor courtyards are designed with walking paths, raised gardenbeds, bird feeders and quiet seating areas for relaxation or visiting.8
Our Mission and ValuesOur Mission and Values define our identity, guide our decisions,inspire our actions, and influence our relationships with our residents,families, and communities.9
Greetings From Our Executive DirectorOn behalf of our leadership team and all staff, I would like to extenda warm welcome to you, your family, and your friends and thank youfor choosing Father Lacombe Care Centre as your new home!Father Lacombe Care Society has a rich history and reputation forproviding exceptional continuing care services for our residents.Our dedicated staff, volunteers and physicians continue to live outthe mission of our founding Sisters of Providence. Our work is guidedby our organizational values where we treat people with respect,compassion, and empathy. In our daily work, we demonstrateintegrity, stewardship, and quality, as well as work in a spirit ofcollaboration and innovation. These are the beliefs that guide ourwork every day when caring for you.We have developed this handbook for you and your family toprovide you with the best information about your new home. If youhave any other comments, questions, or concerns, please talk withyour health care team.Linda Maye10
Our Philosophy of CareQuality of LifeAt Father Lacombe Care Centre, everything we do is designed tochampion the quality of your day to day living. We believe incelebrating life, building rich relationships, and personalizing yourindividual care - so you can live your life as you want.Person Centred CareOur resident care teams form rich relationships by getting to know youand your preferences, from what time you like to wake up in the morningto your favorite meal. This close relationship helps us make sure youreceive the care you need, as soon as you need it.Our person-centred carephilosophy is based on fiveprinciples: Community and aSense of Belonging Choice andIndependence Privacy and Dignity Communication SpiritualityWe believe the strongerthe relationship with eachof you, the better ourcaregivers can personalizeyour care. That is why all of11
our residents are cared for by a team of dedicated licensed practicalnurses, health care aides and registered nurses, who are responsible forlearning each of your unique needs. They offer a helping hand, listeningear and a serving heart. They encourage independence, preserve dignityand are here to assist you to live your life to the fullest.Adjusting to Long Term CareMoving to a long-term care is not easy. It is a difficult decision thatusually comes at a time in a person’s life when there have been manychanges, turmoil, and unknowns. Many families would say having afamily member they love move to long-term care is one of the hardestdecisions they have had to make. When people move into long-termcare they may feel overwhelmed, and may experience changes totheir independence, role, and family support.For some families’, questions such as, “Have I done the right thing? Howwill the staff know my dad or mom or spouse as well as I do? How willthey know what they need? Can I forgive myself?” continue long afterthe move, but for most, building trust and connections with the healthcare team decreases these concerns and questions. Suggestions tohelp make the move easier for residents and families include: Talk openly about the move Focus on the positive Become involved in decisions and activities related to you or yourloved one’s care Share information with the staff about yourself, your family, andfriends Personalize your room Ensure the resident has enough personal supplies and clothing Get involved in activities of the Resident Council Invite visitors when you feel comfortable and settled12
Ask questionsOur social worker and pastoral care coordinator are available tosupport you and your family members during your transition to long-termcare.Our ServicesFather Lacombe Care Society provides Supportive Living, MemoryCare, Long-Term Care and Adult Day Program services. Our caremodel focuses on relationship building, fostering choice andindependence.Supportive LivingEvery day, our needs change. Supportive living provides for thosechanging needs using a home care model to provide health andpersonal care supports on site when you need them. ProvidenceCare Centre provides supportive living services for those residentswith predictable medical needs or mid stage Alzheimer’s or otherdementias. Licensed practical nurses and health care aides providecare services under the supervision of the Resident Care Managerand the Alberta Health Services Case Manager.Memory CareAt Father Lacombe Care Centre, we believe safety, independenceand dignity should be closely linked. Our Memory Care Unit providescomfort and security in a separate, specially designed setting whichlooks and feels like home, including safe outdoor activity areas.Activity programs offer multi-sensory experiences, daily exercise, group,and individualized activities.13
Our Memory care program provides a nurturing, compassionate settingfocused on preserving dignity, engaging in meaningful activities, andoffering ongoing support to residents and their families.Long Term CareAs needs change, long term care services are available for residentswith complex, chronic or unstable medical conditions. Registerednurses, licensed practical nurses, health care aides provide careservices under the supervision of the Resident Care Manager.Adult Day ProgramSince 1997, Father Lacombe Care Society has provided a wellnessadult day program for 85 clients. The adult day program providesopportunity for people living in the community to engage withothers, participate in recreation activities and receive healthmonitoring. Emphasis of the Father Lacombe Day Program is onhealth promotion, wellness, and caregiver respite.Mind, Body, SpiritOur vibrant recreation programs are designed around what you find joyin doing, so there's always something fulfilling to do. Whether youprefer leading a bridge club, enjoying a glass of wine with yourneighbors, or going on a group outing to a museum, we help you livethe life you want. Along the way, you'll build lasting relationships withyour fellow residents and the team who cares for you.With All the Comforts of HomeWe embrace all of the comforts of home, from our home-cooked mealsmade from the freshest ingredients, to the uplifting fragrance of beautifulflowers, to the visiting pets who offer the kind of comfort andcompanionship that sometimes another person just can't provide. Our14
communities are designed to look and feel just like your home, but withhundreds of special touches in place to make your life easier.Move In (admission) InformationRoom OfferWhen a room becomes available, a resident care manager or nursewill contact you to offer the room and begin the move in (admission)process.Move-In PaperworkWhen you arrive on site, you will meet members of the nursing andadministration team. Together, with you and your family, nursingstaff will complete an assessment of your care needs and initiate acare plan. To assist our nursing team, we ask that you bring thefollowing: Assistive devices such as hearing aids, glasses, dentures, andmobility equipment; Current medications including natural health products, herbalremedies, and over-the-counter medications; and A list of key family members or others to contact in case of gementsforaccommodation (rent) payments, establishing a trust (comfort)account and signing your admission agreement. To assist us, we askthat you bring the following: Void cheque; Personal Health Number (PHN) Card; Legal and financial documents such as Enduring Power ofAttorney, Personal Directive (Living Will), Trusteeship g15
documentation if you have a family member or otherssupporting or making decisions regarding your care andfinances; and Birth certificate.Moving In – Personal ItemsPersonal items and furnishings can be unloaded from the front door.For emergency reasons, you may not park under the front canopy orthe fire lane areas. If you need a moving cart or dolly, please see ourreceptionist. Maintenance services can assist with picture hanging ifyou or your family is unable to do so. On moving day, you and yourfamily are invited to enjoy a complimentary lunch in our privatedining room.You will quickly meet many new faces during the first week you livewith us. We are anxious to get to know you and your family, as youare a valuable member of the care team. Don’t hesitate to askquestions or voice your concerns. Tell us what you like or dislike, andwhat you need. Although we may not always be able toaccommodate your wishes, we will do our best to meet your needsand make your stay as pleasant as possible.Monthly and Recurring CostsRentYou are responsible for paying your monthly rent. Each month, youwill receive a statement outlining the rental charges and ifapplicable, other associated sundry charges such as cable,telephone, internet, and laundry. The rental fees for supportive livingand long-term care are set by the Ministry of Health and include allnon-medical services (such as meals, housekeeping and pastoralcare) and building costs (maintenance, utilities, etc.). The rental rateis adjusted each July based on the Alberta inflation rate.16
Alberta Health Services directly funds nursing and medical care,occupational therapy, and recreation therapy services.For further information, we encourage you to visit the Alberta s/continuing-careaccommodation-charges.html.Other CostsDepending on your needs, there may be additional costs for itemsand services such as: eyeglasses, hearing aids, denturespodiatry, optometry, dental hygienist, denturist and otherservice providersmobility aidspersonal care items and toiletriestransportation to and from medical and social appointmentstelephone, cable television and internetlaundry care and dry cleaningrecreation outingslaundry labelling; andliability insuranceLife in your new homeWhen we think of places to live, it is important to distinguish thedifference between housing and home. While housing meets thehuman need for shelter, home nurtures growth and spirit and iscentral to our person-centred care principles.Your RoomYour comfort is important to feeling at home at Father LacombeCare Centre. Your room should be a reflection and an extension of17
you, however, space and safety for movement of people andequipment need to be considered.We will provide you with an electric adjustable bed. Residents arewelcome to provide their own dresser and nightstand. If a residentdoes not bring a dresser or nightstand, we will provide one based onavailability. If you have room, you may bring small pieces of furniture,like your favourite chair. To make your room more homelike, youmay bring in personal belongings such as favourite quilt, pictures, alamp, cushions, and plants. Televisions are restricted to a 40-inchscreen. Your television may be safely wall mounted by maintenanceservices for a fee or placed on your dresser.For safety reasons, Father Lacombe Care Society maintenance staffwill check all furniture and electrical devices to verify they meet CSAstandards and are in good repair. Some things are hazardous andcannot be brought into the centre. These include: Hot water bottles, electric heating pads, microwavable wheatbags, electric blankets, and other warming devices Non-electric razors Electric kettles, coffee makers, toasters, toaster-ovens andhotplates; and Humidifiers.Heating and ventilation systems in common areas are operated at alevel that maintains the centre at a temperature that supports thecomfort of the majority of the residents. Speak to the Resident CareManager or maintenance personnel if you have any concerns.ClothingKeep in mind that clothing should be easy care, comfortable andeasy to put on and take off. We suggest that all articles of clothingare machine washable and “non-iron”. Wool and delicate fabrics18
are at risk of damage if washed on site. A dry-cleaning drop off andpick up service is available at reception.It is recommended that you have at least a seven-day supply ofclothing. Suggested clothing includes: Enough washable, dryable clothing to last 7 days. This includesdresses, skirts, blouses, pants, sweaters, shirts, and jogging pants; 5 undershirts or brassieres 12 pairs of socks or stockings (no pantyhose) 7 undershorts or panties 4 night gowns or pajamas 1 house coat Walking shoes Non-slip pair of close heeled slippers Belt or suspenders Outdoor clothing appropriate for the season Washable sweaters or cardigansCloset space is often limited, so you may want to bring seasonalclothing and exchange clothing as the seasons change. You or yourfamily are responsible for replacing worn clothing, clothing that doesnot fit, or no longer meets your needs.We will label all your clothing for you after you move in and prior toany of your clothing being sent to laundry. There is a fee to labelcurrent and future clothing. This fee applies even if you or your familyis doing your laundry. Whenever you get any new clothing items,please leave them with the nursing office on your neighbourhood sothey can be labelled.Footwear should include supportive shoes, and supportive, non-slip,closed back slippers. Slippers should be washable. Knitted slippersare not recommended for safety reasons.19
Adaptive or Therapeutic ClothingWe may ask you or your family to provide special clothing, such asthose with Velcro closures to help you maintain independence or foryour comfort during dressing.Cost for these items is yourresponsibility. You may consider adaptive clothing making dressingeasier due to painful joints or limited movement of arms and legs.Clothing manufacturers who specialize in this type of “adaptiveclothing” can be found in the community or via the internet. Weencourage you or your family to discuss adaptive clothing optionswith your resident care manager before purchasing or alteringclothing.Personal Care ItemsYou and your family are responsible for supplying and replacing yourtoiletry items such as: Shower-gel, soapShampoo and conditionerDeodorantToothbrush and toothpasteDenture cleaning materialsBody lotionElectric razor/shaverBrush, comb, or pickMake-upSunscreenToiletry bag20
We recommend you write your name on all items. Items such asshower-gel, shampoo, tooth paste and deodorant are available topurchase from our tuck shop.Money and ValuablesYou and your family are responsible for personal articles, money, andother valuables. We suggest you place any expensive valuablessuch as jewellery in safekeeping with family or friends.For your convenience, you may open a trust account with theadministration office. The trust account can be used to withdrawcash for social outings and personal e
Adult Day Program Since 1997, Father Lacombe Care Society has provided a wellness adult day program for 85 clients. The adult day program provides opportunity for people living in the community to engage with others, participat
![[Facility Name] RESIDENT FOOD SURVEY](/img/4/resident-food-survey-template.jpg)
