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AuthentiCare 2020/21 Delaware Training OfferingsCourseWho should attendAggregatorWorkshopProviders who areusing their own EVVsystems shouldattend for anoverview of ers usingAggregator Onlywith an existingEVV solutionSession and Registration InformationNo additional sessions will be offered. If you did not attend,please attend the Aggregator-Only Provider Training below.Prior Training Dates11/17/202012/9/202012/17/20201 – 3 PM10 AM – 12 PM10 AM – 12 PMRecording is available 987883869527168155/4/2021 8:30 AM – 10:30 AMRegister Here1/19/2021 (cancelled)1/20/2021 (cancelled)9 – 11 AM1 – 3 PM12/10/202012/22/202012/29/20201:30 – 3:30 PM1:30 – 4 PM9 – 11:30 PM5/4/2021 11 AM - 1 PMRegister Here5/5/2021 11AM – 1 PMRegister HereFMSATrainingMCOTrainingFMSA staff who willbe using theAuthentiCaresolution orsupporting workersand/or providers whodo.MCO staff who willbe using theAuthentiCaresolution to reviewauthorizations, visitand claims data andreports.5/6/2021 9 AM – 11 AMRegister Here5/10/2021 10 AM – 1 PMRegister Here5/13/2021 12 – 3 PMRegister Here6/15/2021 1 – 4 PMRegister Here6/23/2021 9 AM – 12 PMRegister HereRecording is available 2126719618128999912/7/202012/17/20201:30 – 3:30 PM1:30 – 3:30 PMRecording is available 18408894444848654
ProviderTrainingTraining forTrainersFor Providers usingAuthenticare as theirEVV solution, Fiservwill train ProviderAgency EVV Adminstaff up to 3 peopleper agency on howto utilizeAuthentiCare webportal for Reports,Claims and otherapplicable processes.5/25/2021 9 AM – 12 PM FULL TRAININGRegister HereFor Providers usingAuthenticare as theirEVV solution,trainers andindividuals identifiedas responsible fortraining otherswithin their agencyor worker staff.5/11/2021 9 AM – 12 PMRegister Here6/3/2021 1 -3 PM REFRESHERRegister Here9 – 11 AM9 – 11 AM1 – 3 PM9 – 11 AM12/16/202012/22/202012/29/20201/6/202016/9/2021 1 – 3 PM REFRESHERRegister HereRecording is available 586156468530572919 AM – 12 PM9 AM – 12 PM12/15/20201/5/2021Recording is available 91949432440988417**Optional forProviders using nonAuthenticare EVVsolutionsStateTrainingState and DMMAStaff only7/22/2021 10AM – 12 PMRegister Here9:30 – 11: 30 AM12/14/2020Recording is available 30626092717643790Updated by: ASLast Updated 4.27.2021Page 2
AuthentiCare OverviewRecording LinkCourse OverviewRecording is available here.Electronic Visit Verification (EVV) is an electronic-based system that collects informationthrough a secure website, a mobile application (“app”) or a telephone. Federal law,Subsection l of Section 1903 of the Social Security Act (42 U.S.C. 1396b) , requires allstates to implement EVV for Medicaid-funded personal care and home health careservices.Note: Session starts atapproximately 5 min in.States can select and implement their own EVV design. DMMA has partnered with Fiservin the implementation of an Electronic Visit Verification (EVV) system. In thisinformational session, you will learn more about the AuthentiCare EVV Solution. TopicsInclude: 21st Century Cures ActEVV System FeaturesDevicesIntroduction to AuthentiCareAuthentiCare Functionality AuthentiCare Workflow Overview Getting Started Managing Information Authorizations Claims ReportsTraining InformationWho should attend?Providers, MCOs and FMSAs planning to use the AuthentiCare EVV solution.Course ScheduleDateMethodRecording Info10/19Pre-recorded 250447459321477760210/22Updated by: ASLast Updated 4.27.2021Page 3
Aggregator WorkshopRegistration LinkCourse OverviewUse the applicable sessionlinks below.The AuthentiCare Data Aggregator is the interface engine that collects visit data fromthird-party EVV systems and feeds that information into AuthentiCare . TheAuthentiCare Data Aggregator workshop provides an open specification for all third-partyEVV systems to integrate with the Aggregator and ensure the claim adjudication processis seamless.Participants will learn how to use the tools and templates needed to support the datagathering, file creation, and upload or file transfer process using the file layout designer.They will also learn how to navigate technical documentation available to use theaggregator and understand how the AuthentiCare EVV Data Aggregator normalizes dataacross all EVV vendorsWho should attend?Providers, and/or their third party vendors, who are using their own EVV systems shouldattend the Aggregator workshop to understand the requirements of the data exchangerequirements and the toolkit available to assist them with this process. Since the mainfocus of this session is what the Aggregator is, these Providers will also need to attend theAggregator-Only Provider training in order to ensure that they understand how to use theAggregator.No additional sessions will be scheduled at this time. If you did not attend the Aggregator Workshop, please attend theAggregator-Only Provider Training.Updated by: ASLast Updated 4.27.2021Page 4
FMSA TrainingRegistration LinkCourse OverviewUse the applicable sessionlinks below.FMSA training will include information on the AuthentiCare web portal, integration withthe MMIS, as well as the mobile application. Participants will learn how to: Log into AuthentiCare and get started Search and find all necessary program Provider Agencies, member, authorization,visit and claim data Perform visit .maintenance, make corrections to clock-in and clock-outinformation in the EVV system to accurately reflect the delivery of services andadd workers Generate and schedule reportsWho should attend:FMSA staff who will be using the AuthentiCare solution or supporting workerswho do.Course ScheduleDateMethodRegistration Info5/10/2021 10 AM – 1 PMVirtual Instructor 272934811963005/13/2021 12 PM – 3 PMVirtual Instructor 5204495154700Updated by: ASLast Updated 4.27.2021Page 5
MCO TrainingRegistration LinkCourse OverviewUse the applicable sessionlinks below.Fiserv will train MCO’s on how to log in, usage, searching and reporting elements ofAuthentiCare. Participants will learn how to: Log into AuthentiCare and get startedSearch and find all necessary program Provider Agencies, member, authorization,visit and claim dataPerform visit .maintenance, make corrections, corrections to clock-in and clockout information in the EVV system to accurately reflect the delivery of servicesand add workersGenerate and schedule reportsWho should attend:MCO staff who will be using the AuthentiCare solution to review authorizations,visit and claims data and reports.Course ScheduleDateMethodRegistration Info6/15/2021 1 PM – 4 PMVirtual Instructor 5440652705446/23/2021 9 AM – 12 PMVirtual Instructor 138875592464Updated by: ASLast Updated 4.27.2021Page 6
Provider TrainingRegistration LinkCourse OverviewUse the applicable sessionlinks below.Training for Provider agencies, addresses the administrative hub for AuthentiCare. Thisincludes claims, scheduling, visit maintenance, onboarding workers and systemmonitoring. Training topics include: Logging into Authenticare and getting startedSearching and finding all necessary provider, client, authorization, and claim dataAdding workersCreating schedules (optional)Creating claims on the web and performing claim maintenanceGenerating and scheduling reportsPerforming visit maintenance, process for making corrections to clock-in andclock-out information in the EVV system to accurately reflect the delivery ofservicesWho should attend:Fiserv will train Provider Agency EVV Admin staff (up to 3 people per agency), on howto utilize the AuthentiCare web portal for Reports, Claims and other applicable processes.Course ScheduleDateMethodRegistration Info5/25/2021 9 AM – 12 PMVirtual Instructor LedFULL TRAININGVirtual Instructor LedREFRESHERVirtual Instructor ter/88539838216882552486/3/2021 1 PM – 3 PM6/9/2021 1 PM – 3 PMUpdated by: ASLast Updated om/register/5748176834035043344Page 7
Training for TrainersRegistration LinkCourse OverviewUse the applicable sessionlinks below.Fiserv provides Instructor led virtual training on how Agencies should train both theWorkers in their Agencies on the AuthentiCare Mobile Application and Interactive VoiceResponse (IVR) solution for visit confirmation and any associated Agency staff utilizingAuthentiCare System from a user or admin perspective for claims, visits, reports,scheduling.Curriculum: Understanding Claims process in AuthentiCareVisit maintenanceOnboarding workers and system monitoringTraining Workers on Mobile Application and IVRWho should attend:Providers that have selected AuthentiCare as their EVV solution, Trainers and individualsidentified as responsible for training others within their agency staff, including workers,should attend. This training is also optional for providers that are using their own EVVsolution.Fiserv will supply instructions, guidelines, handouts, and hold workshops on how ProviderAgencies should train Workers in the AuthentiCare EVV solution.Course ScheduleDateMethodRegistration Info5/11/2021 9 AM – 12 PMVirtual Instructor 67765847790604Updated by: ASLast Updated 4.27.2021Page 8
State Staff TrainingRegistration LinkCourse OverviewUse the applicable sessionlinks below.Training for Delaware DMMA will demonstrate the read-only, dashboard and reportingcapabilities in AuthentiCare for their associated roles.Who should attend:DMMA Staff and Designated ContractorsCourse ScheduleNo additional State Staff Training sessions are scheduled at this time.Updated by: ASLast Updated 4.27.2021Page 9
Aggregator-Only Provider TrainingRegistration LinkCourse OverviewUse the applicable sessionlinks below.Training for Providers that will only be using the Aggregator. Topics will include: Steps to view claimsSteps to edit/modify and clear exceptionsWho should attend:Providers who are using an EVV system other than AuthentiCare.Course ScheduleDateMethodRegistration Info4/27/2021 9 – 11 AMVirtual ister/12040657007371663514/29/2021 9 – 11 AMVirtual ister/16424409867314834075/4/2021 11AM – 2 PMVirtual Instructor 096364801940635/5/2021 11AM – 2 PMVirtual Instructor 76864867781391Updated by: ASLast Updated 4.27.2021Page 10
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Apr 27, 2021 · AuthentiCare System from a user or admin perspective for claims, visits, reports, scheduling. Curriculum: Understanding Claims process in AuthentiCare Visit maintenance Onboarding workers and system monitoring Training Workers on
