Transcription
Dell EMC PowerEdge ServersTroubleshooting GuideAugust 2020Rev. A14
Notes, cautions, and warningsNOTE: A NOTE indicates important information that helps you make better use of your product.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoidthe problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death. 2017 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.Other trademarks may be trademarks of their respective owners.
ContentsChapter 1: Introduction. 7Audience.7Recommended tools.7Documentation resources.8Safety instructions. 9Chapter 2: Diagnostic indicators. 10Status LED indicators. 10System health and system ID indicator codes. 11iDRAC Quick Sync 2 indicator codes. 11iDRAC Direct LED indicator codes.12NIC indicator codes. 13Power supply unit indicator codes. 13Non-redundant power supply unit indicator codes.15Hard drive indicator codes.16uSATA SSD indicator codes.17Internal dual SD module indicator codes. 17Chapter 3: Running diagnostics. 19Receiving automated support with SupportAssist . 19PSA/ePSA Diagnostics.19Running the PSA Diagnostics.19PSA and ePSA Diagnostics error codes.19Debugging mini crash dump files using by WinDbg in Windows operating system. 37Chapter 4: Troubleshooting hardware issues.41Troubleshooting system startup failure. 41No bootable device found. 41Troubleshooting external connections. 42Troubleshooting the video subsystem.42Troubleshooting a USB device. 42Troubleshooting iDRAC Direct - USB XML configuration. 43Troubleshooting iDRAC Direct - Laptop connection. 43Troubleshooting a serial Input Output device. 44Troubleshooting a NIC. 44NIC teaming on a PowerEdge Server.44Troubleshooting a wet system.45Troubleshooting a damaged system. 45Troubleshooting the system battery. 46Troubleshooting cooling problems. 46Troubleshooting cooling fans.47Troubleshooting an internal USB key.47Troubleshooting a micro SD card. 48Troubleshooting expansion cards. 48Contents3
Troubleshooting processors. 49Troubleshooting a CPU Machine Check error . 49Troubleshooting a storage controller. 50OMSA flagging PERC driver.50Importing or clearing foreign configurations using the foreign configuration view screen.50Importing or clearing foreign configurations using the VD mgmt menu. 52RAID controller L1, L2 and L3 cache error. 52PERC controllers do not support NVME PCIe drives.5212 Gbps hard drive does not support in SAS 6ir RAID controllers.53Hard drives cannot be added to the existing RAID 10 Array.53PERC battery discharging. 53PERC battery failure message is displayed in ESM log.54Creating non-raid disks for storage purpose. 55Firmware or Physical disks out-of-date.55Cannot boot to Windows due to foreign configuration. 55Offline or missing virtual drives with preserved cache error message . 55Expanding RAID array.56LTO-4 Tape drives are not supported on PERC.56Limitations of HDD size on H310 .56System logs show failure entry for a storage controller even though it is working correctly. 57Troubleshooting hard drives. 57Troubleshooting multiple Drive failure.58Checking hard drive status in the PERC BIOS.58FAQs. 59Symptoms. 60Drive timeout error. 61Drives not accessible.61Troubleshooting an optical drive. 61Troubleshooting a tape backup unit. 62Troubleshooting no power issues. 62Troubleshooting power supply units.63Troubleshooting power source problems. 63Troubleshooting power supply unit problems.63Troubleshooting RAID. 64RAID configuration using PERC. 64RAID configuration using OpenManage Server Administrator. 67RAID configuration by using Unified Server Configurator. 70Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hostson Dell’s 13th generation of PowerEdge servers. 72Configuring RAID by using Lifecycle Controller. 75Starting and target RAID levels for virtual disk reconfiguration and capacity expansion.76Replacing physical disks in RAID1 configuration.77Thumb rules for RAID configuration.78Reconfiguring or migrating virtual disks.78Foreign Configuration Operations. 79Viewing Patrol Read report.81Check Consistency report.82Virtual disk troubleshooting . 83Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers. 86Slicing. 884Contents
RAID puncture. 88Troubleshooting thermal issue. 90Input/Output errors while reseating SAS IOM storage sled on hardware configurations. 91Chapter 5: Server management software issues. 92What are the different types of iDRAC licenses.92How to activate license on iDRAC. 93Can I upgrade the iDRAC license from express to enterprise and BMC to express.93How to find out missing licenses. 93How to export license using iDRAC web interface. 94How to set up e-mail alerts.94System time zone is not synchronized. 94How to set up Auto Dedicated NIC feature. 95How to configure network settings using Lifecycle Controller.95Assigning hot spare with OMSA.96Storage Health. 97How do I configure RAID using operating system deployment wizard.97Foreign drivers on physical disk.98Physical disk reported as Foreign.98Clearing the foreign configuration. 98Resetting storage-controller configuration.99How to update BIOS on 13th generation PowerEdge servers. 99Why am I unable to update firmware. 99Which are the operating systems supported on Dell EMC PowerEdge servers.99Unable to create a partition or locate the partition and unable to install Microsoft Windows Server2012 . 100JAVA support in iDRAC.100How to specify language and keyboard type.100Message Event ID - 2405.101Installing Managed System Software On Microsoft Windows Operating Systems . 101Installing Managed System Software On Microsoft Windows Server and Microsoft Hyper-V Server.101Installing Systems Management Software On VMware ESXi.102Processor TEMP error.102PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warmreboots. 102SSD is not detected. 102TRIM/UNMAP and Dell Enterprise SSD Drives Support.
Mar 11, 2000 · Dell EMC Pow
