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HP ProLiant ServersTroubleshooting GuideAbstractThis document describes common procedures and solutions for the many levels of troubleshooting for HP ProLiant G7 and earlier servers. Thisdocument is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in theservicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.Part Number: 375445-403October 2011Edition: 12
Copyright 2004, 2011 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the expresswarranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shallnot be liable for technical or editorial errors or omissions contained herein.Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.Intel and Pentium are trademarks of Intel Corporation in the United States and other countries.AMD is a trademark of Advanced Micro Devices, Inc.
ContentsIntroduction . 8What's new . 8Revision history . 9375445-402 (April 2011) . 9375445-401 (January 2011) . 9375445-xx9 (June 2010). 9375445-xx8 (July 2009) . 10375445-xx7 (November 2008) . 11375445-xx6 (September 2007). 11375445-xx5 (June 2006). 12375445-xx4 (May 2006) . 12375445-xx3 (September 2005). 12Getting started. 13HP ProLiant 100 Series Server troubleshooting information . 13How to use this guide . 13Pre-diagnostic steps . 14Important safety information . 14Symptom information . 17Prepare the server for diagnosis. 17Common problem resolution . 20Loose connections . 20Service notifications. 20Firmware updates . 20DIMM handling guidelines . 21Hard drive guidelines . 21SAS and SATA hard drive guidelines . 21SCSI hard drive guidelines . 21Hard drive LED combinations . 22Hot-plug SCSI hard drive LED combinations . 22SAS and SATA hard drive LED combinations . 22Server updates with an HP Trusted Platform Module and BitLocker enabled . 23Diagnostic flowcharts . 24Troubleshooting flowcharts . 24Troubleshooting flowchart reference websites . 24Start diagnosis flowchart . 26General diagnosis flowchart. 26Power-on problems flowchart . 28POST problems flowchart . 32Operating system boot problems flowchart . 34Server fault indications flowchart . 36Hardware problems . 39Procedures for all ProLiant servers . 39Power problems . 39Power source problems . 39Contents3
Power supply problems . 39System open circuits and short circuits . 40UPS problems . 40General hardware problems . 41Problems with new hardware . 41Unknown problem . 42Third-party device problems . 43Internal system problems . 44Battery pack problems . 44CD-ROM and DVD drive problems . 44Diskette drive problems . 45Drive problems (hard drives and solid state drives) . 46SD card problems . 48USB drive key problems . 48Fan problems . 49HP Trusted Platform Module problems . 50Memory problems . 50PPM problems . 52Processor problems . 53Tape drive problems . 53Graphics and video adapter problems . 55External device problems . 55Video problems. 55Mouse and keyboard problems . 57Audio problems . 57Printer problems . 57Cable problems . 58Local I/O cable problems . 58Modem problems . 58Network controller problems . 60Expansion board problems. 61Software problems . 62Operating system problems and resolutions . 62Operating system problems . 62Operating system updates . 63Restoring to a backed-up version . 64When to Reconfigure or Reload Software . 64Linux operating systems . 65Application software problems . 65Software locks up . 65Errors occur after a software setting is changed . 65Errors occur after the system software is changed . 65Errors occur after an application is installed . 65ROM problems . 66Remote ROM flash problems . 66Boot problems.
HP ProLiant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of troubleshooting for HP ProLiant G7 and earlier servers. This document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in theFile Size: 1MBPage Count: 204
