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NOTICEThe information contained in this document is not warranted by Mitel Networks Corporation orany of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitelassumes no liability for any errors or omissions. This document may be reproduced, eitherwholly or in part, solely for distribution to authorized users of Mitel's products. In reproducingthis document, content may be removed or reorder, provided the meaning is not altered. No otheramendment to the document is permitted without written permission from Mitel.TRADEMARKSMitel and Speak@Ease are trademarks of Mitel Networks Corporation.Windows and Microsoft are trademarks of Microsoft Corporation.Other product names mentioned in this document may be trademarks of their respectivecompanies and are hereby acknowledged.Mitel 5312 IP and 5324 IP PhonesNovember 2008 , Trademark of Mitel Networks Corporation Copyright 2008, Mitel Networks CorporationAll rights reservedIMPORTANT! This telephone is NOT suitable for direct connection to the public-switchedtelephone network. Connect the telephone to a Mitel Networks system only.-i-
5312/5324 IP Phones User GuideABOUT YOUR PHONE .1Elements of Your Phone . 3Ring/Message Indicators. 4Selecting Menu Options. 4Using Your IP Phone with Mitel Unified Communicator Express. 4Using Your IP Phone in Remote Mode . 5About Feature Access Codes . 5For Users on Resilient 3300 ICP Systems . 5Line Interface Module . 5TIPS FOR YOUR COMFORT AND SAFETY .6Don't cradle the handset! . 6Protect your hearing. 6Adjust the viewing angle . 6CUSTOMIZING YOUR 5312/5324 IP PHONE .7Ringer Control . 7Handset Receiver Volume Control . 7Speaker Volume Control . 7Display Contrast Control . 7Feature Keys . 8Language Change . 9MAKING AND ANSWERING CALLS .9Make a Call. 9Answer a Call . 9Emergency Calls . 10Auto–Answer . 11Phonebook . 12Redial. 13Redial – Saved Number . 13Speed Call Keys. 13Speed Call – Personal . 14Handsfree Operation . 15Group Listen . 16-i-
5312/5324 IP Phones User GuideCALL HANDLING .17Hold . 17Mute. 17Transfer. 18Conference . 18Conference Split . 19Add Held (5324 IP Phone only) . 19Swap . 19Call Forward . 19Call Forward - Remote (I am Here). 21Call Forward - End Chaining. 22Call Forward - Forced (5324 IP Phone only). 22Call Forward - Override. 22Messaging - Advisory. 23Messaging - Callback. 23Messaging - Cancel Callback . 25Messaging - Cancel All Callbacks. 25USING OTHER FEATURES .25Account Codes. 25Attendant Call Hold - Remote Retrieve. 26Call Park . 26Call Pickup. 27Campon. 27Do Not Disturb . 28Override . 28Paging . 28Direct Paging . 29Direct Paging - Handsfree Answerback Enabled. 29Direct Paging - Handsfree Answerback Disabled . 31Direct Voice Call . 32Timed Reminder (5324 IP Phone only) . 32Headset Operation . 33Headset Operation . 33Music . 34- ii -
5312/5324 IP Phones User GuideGroup Paging / Meet Me Answer . 34Phone Lock . 35User PIN (5324 IP Phone only) . 36Trunk Flash. 37Record a Call . 37Hot Desking . 38Hot Desk Remote Logout . 39Tag Call . 40Call History. 40Night Answer. 41Release. 42Mobile Extension. 42USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT .43Using the 5310 Conference Unit with a Mouse. 43Using the 5310 Conference Unit without a Mouse. 44USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY).45Line Interface Module Mode . 45Failover Mode. 47Emergency Calls . 47USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONEONLY).48FEATURE ACCESS CODES.49FEATURE ACCESS CODES . 49- iii -
5312/5324 IP Phones User GuideABOUT YOUR PHONEThe Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones thatprovide voice communication over an IP network. Each features a back-lit liquid crystaldisplay (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voiceannounce with handsfree answerback, and a large ringing/message indicator. The 5312 IPPhone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys forone-touch feature access. Both phones provide ten fixed feature keys for convenient access tofeatures such as Conferencing, Redial, and many customizable user settings.The 5312 and 5324 IP Phones support Mitel Call Control (MiNet) protocol and SessionInitiated Protocol (SIP). The 5324 IP Phone also supports modules such as the Line InterfaceModule, 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key Modules.The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. Thepersonal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; theremaining personal keys can be programmed as: Feature keys (for example, Do Not Disturb). You can program feature keys from yourphone (5324 only), or using the Desktop Tool. Your administrator can also programfeature keys. Speed Call keys. You can program speed call keys from your phone, or using theDesktop Tool. Line Appearances. Only the administrator can program line appearances.Note: For more information on the Desktop Tool, talk to your system administrator.-1-
5312/5324 IP Phones User Guide5312 IP Phone5324 IP Phone-2-
5312/5324 IP Phones User GuideElements of Your PhoneFeatureFunction1) DisplayProvides a two–line, 20–character liquid crystal display (LCD)viewing area that assists you in selecting and using phone features,accessing your voice mail, and identifying callers. When youaccess the Menu key, prompts and feature information appear onthe display screen. For information on selecting menu options, see"Selecting Menu Options" elsewhere in this guide.2) Softkeys (5324IP Phone only)Context-sensitive keys change depending on the modes of theoperation and the menu currently displayed. Softkeys enable youto easily view and select a variety of features.3) Ring/MessageIndicatorFlashes to signal an incoming call and to indicate a messagewaiting in your voice mailbox.4) Volume,Speaker and MuteControlsProvide the following audio control capability:(UP) and(DOWN) provide volume control for the ringer,handset, and handsfree speakers.(SPEAKER) enables and disables Handsfree mode.(MUTE) enables Mute, which allows you to temporarily turnyour phone's handset, headset or handsfree microphone off duringa call.5) Fixed FunctionKeysGive you access to the following phone functions:(MENU) : provides access to menus for your phone'sadditional features. Note : When navigating through Menuoptions, press(CANCEL) or(MENU) to back up onemenu level.(CANCEL) : ends a call when pressed during the call, and,when you are programming the phone, eliminates any input andreturns to the previous menu level.(REDIAL) : calls the last number dialed.(HOLD) : places the current call on hold.(TRANS/CONF) : initiates a call transfer or establishes athree–party conference call.(MESSAGE) : provides access to your voice mailbox andflashes to notify you of messages waiting in your voice mailbox.Note : The Ring/Message indicator also flashes when messagesare waiting.6) KeypadUse to dial.7) ProgrammablePersonal Keys andDesignation CardProvides 12 or 24 keys that can be programmed as speed call keys,feature keys, or line appearance keys, according to yourcommunication needs. Personal keys have status indicators. On a-3-
5312/5324 IP Phones User Guide5324 IP Phone, the bottom right personal key is always yourPrime Line key. On the 5312 IP Phone, the bottom left personalkeys is always your Prime Line key. Write the name (speed call,feature or line appearance) of the Personal keys that you programon the designation card (use the side of the card with the textboxesprovided). Use the slot behind the plastic cover at the bottom ofthe phone to remove/insert the designation card.8) HandsfreeSpeakerProvides sound for Handsfree calls and background music.9) HandsetUse for handset calls. If you are in headset or handsfree mode, youdo not need to use the handset.Ring/Message IndicatorsWhen indicator isit means thatFlashing rapidlyYour phone is ringingFlashing slowlyA message or callback message is waiting at your phoneOnYour phone is ringing another phoneOffYour phone is idle, or you are on a callSelecting Menu OptionsBecause the 5324 IP Phone offers softkeys, feature availability and menu options for the5312 and 5324 IP Phones may differ.To select menu items on the display:1. On a 5324 IP Phone, press the softkeys.2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options * YES0 DEFAULT # NO appear and you want to select YES, press *.Procedures in this guide show all menu selection options, where applicable—for example,"Press the * or Yes softkey". Procedures in this guide also specify when a menu option isavailable on only one of the phones—for example, "On a 5324 IP Phone only, press the Savesoftkey".Using Your IP Phone with Mitel Unified Communicator ExpressUnified Communicator Express is a lightweight (server-less) unified communications clientthat provides productivity enhancements like click to dial, incoming caller ID pop-up, PCbased missed calls and speed calls list, and personal (Microsoft Outlook ) directoryintegration. In addition to enhancing telephony features in the office environment, it allowsyou to be immediately attentive to all incoming communications.-4-
5312/5324 IP Phones User GuideFor more information on installing and using this application, see the Mitel UnifiedCommunicator Express documentation available at www.mitel.com.Using Your IP Phone in Remote ModeRemote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home orin other locations away from the office. For information on how to program your IP Phonefor remote operation, refer to the Teleworker Solution (6010) Remote IP Phones User Guideavailable at www.mitel.comAbout Feature Access CodesUse of some features requires dialing access codes. Ask your Administrator for a list of codesyou should use.For Users on Resilient 3300 ICP SystemsIf during a call,
5312/5324 IP Phones User Guide - 5 - For more information on installing and using this application, see the Mitel Unified Communicator Express documentation available at www.mitel.com. Using Your IP Phone in Remote Mode Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office.File Size: 393KB
