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Planning for Budget Contingenciesin Your Cleaning Operationscontinued from page 3Why Can’t WeSeem to SayGoodbye to PoorHand HygieneWe know hand washing is good.We know it’s one of the mosteffective ways to prevent the spreadof infection within healthcare settings. So why is hand hygiene compliance still such an issue?According to a Hospitals & HealthNetworks video, there are 10 primary causes of poor hand hygiene:1. Ineffective placement of dispensers or sinks;2. Hand hygiene compliancedata are not collected or reportedaccurately or frequently enough;3. Lack of accountability andjust-in-time coaching;4. The safety culture does notstress hand hygiene at all levels;5. Ineffective or insufficienteducation;6. Health providers – such asthose carrying supplies – have theirhands full;7. Wearing gloves that interferewith hand hygiene; and,8. The perception that hand hygiene is not needed if wearing gloves;9. Healthcare workers forget toperform hand hygiene;10. Distractions.In addition, the Centers forDisease Control and Prevention(CDC) report that some healthcareproviders clean their hands lessthan half the times they should.Why? It might have something todo with the number of times ahealthcare worker is ‘supposed’ towash their hands in a day when following proper infection preventionpractices. According to the Worldcontinued on page 114Clean Canada – Fall 2018price tag. And sometimes, the cost mayend up being more than it initially seems.“The real expense isn’t always the costof the damaged structure,” says TimothyHull, director of operations for restoration and cleaning consultancy ViolandManagement Associates, but rather, “thebusiness interruption, loss of use, or lossof income associated with the peril that isthe most costly expense.”With Hull’s point in mind, considerthe following: Will a broken HVAC orfurnace prevent patrons from comingback to your facility? Will they then writea negative review about their experience?Will internet and network problems prevent business and income-driven transactions from taking place? Will flooding orleaks created from structural damage prevent people from using the facility at all?At the end of the day, the cost of thesetypes of disruptions can be astronomical.In a 2017 survey of more than 800users from research and consulting firmInformation Technology IntelligenceConsulting, 81 per cent of organizationsreported a single hour of downtime withmission-critical systems cost them morethan 30,000 (USD). What if that singlehour of downtime could have been prevented in some cases?Preventative maintenance and routineinspections of major mechanical systemscan help to mitigate potential downtimefrom failing equipment or systems, Hullsays. Similar to how one would put matting down in a building entryway tohelp preserve carpet, preventative maintenance for all types of equipment andsystems can help prolong the life of yourassets, allowing your organization to getthe most bang for its buck and plan forfuture expenditures accordingly.At the same time, it’s important toevaluate the return on investment (ROI)when deciding to move forward withmaintenance of a system.“If preventative maintenance costs exceed the cost of an expected repair, thenthe maintenance isn’t worth the investment,” Hull says. “However, if the preventative maintenance costs significantlyreduce the risk of a loss occurrence, thenthe ROI is worth it.”INVEST IN MITIGATIONSTRATEGY TACTICSAs of July 9, 2018 severe weatherconditions, such as storms and blizzards,across the United States have totaledmore than 7 billion in damages for 2018.These types of events can be catastrophicfor organizations, and they aren’t necessarily predictable.While facility service providers can’tcontrol the weather, they can controlhow they prepare for and respond to it –which, in the end, can have a huge impacton an organization’s bottom line. Hullrecommends securing emergency servicecontracts and disaster response planswith restoration contractors.“As response time can be a big advantage to minimizing loss, having this commitment with an emergency contractorgives both parties an advantage in working toward the common goal of gettingthe building back in business sooner.”Organizations can also control unpredictable damage costs by having the rightinsurance policies in place. For example,a 2017 CMM article on disaster planningnotes while flood insurance won’t actuallyprevent the water from coming into a facilityor damaging equipment, “it will lessen yourassociated financial losses.” Insurance planscan also help to protect businesses frommessy and unpredictable liability claims thatmay stem from an on-site accident.PAY NOW OR PAY LATERFollowing these principles will alloworganizations to work contingency planning efforts into their annual budgets byadding line items to cover regular facility maintenance projects and insurancepremiums, instead of winging it when ahefty capital project comes up. And, ifyou need help covering the deductiblewhen the insurance claim is necessary –well, maybe that’s when the line of creditcan come into play.- Kelly Zimmerman is the managing editorof Cleaning & Maintenance Management(CMM) magazine. She can be reached at kelly@issa.com.- Reprinted from the CMM Daily News – August30, 2018

INDUSTRY EVENTBy JOAN WEIS360 Degrees ofOCTOBER 1 –NOVEMBER 1, 2018DALLAS, TXTGREAT!he most important week in thecleaning industry is almost uponus. It’s a time when deals areclosed, innovation is showcased,thousands of handshakes are made and lasting connections are forged. It’s the biggesttrade show in the industry – ISSA ShowNorth America 2018 – and this year, it’s moreattendee-focused than ever.ISSA, the worldwide cleaning industry association, is thrilledto deliver a spectacular opportunity to meet with the entirecleaning industry supply chain face-to-face during one action-packed week. So put on a comfortable pair of shoes and getyour best pitch ready for the 2018 edition of the ISSA ShowNorth America – October 29 to November 1 – at the Kay BaileyHutchison Convention Centre in Dallas, TX.360 DEGREES OF IMMERSIONThe ISSA Show is the gathering place for more than 750 exhibitors and an estimated 16,000 cleaning industry professionalsfrom all over the world. Immerse yourself in a week of education, innovation and networking. Face-to-face is the best way todo business even – or especially – in this technical age.NEW & EXCITINGThis year ISSA is taking its cleaning exposition to Dallas,TX. It’s been 20 years since the last ISSA Show was there and itcontinued on page 6Clean Canada – Fall 20185

By TRACY WEBERIntroducing360 Degrees ofISSAGREAT!CHARITIESISSA’s new charitablearm debuts in DallasTo better promote ISSA’s humanitarian objectives, ISSACharities, ISSA’s charitable arm,has been re-imagined, revitalizedand reinvigorated to do even moregood. The exciting new ISSA Charities umbrella organization will officially launch at the ISSA ShowNorth America 2018, October 29to November 1, in Dallas, TX.PHILANTHROPY IS FUNTo spread the word about there-energized ISSA Charities, the organization is kicking off the ISSAShow week on Monday evening withParty for a Purpose, an event boasting a vibrant, social atmosphere.Then, on Wednesday evening, is theISSA Back

E-mail: tracy@issa-canada.com Web site: www.issa-canada.com ISSA Canada Council Mike Nosko ISSA Canada Executive Director Al McCabe Riches & Associates Ken