Transcription
AIRBNBPayment Data Request@ AirbnbPayments1
What we willreview todayPayments @ QuestionsPayments2
Payments @ Airbnb
HE AIRBNB PLATFORMTRIPPLATFORMCOMMUNITYSUPPORTMichel WekslerPaymentsTRUSTINFRASTRUCTUREWanli YangPAYMENTSGROWTH &TRAFFICAlex Liu4
Airbnb, by the numbers6M Listings worldwidePayments500Mstays of all time100K Cities with listings5
Airbnb Payments, by the numbers191countriesPayments70payin currencies40payout currencies6
Airbnb Payments, by the numbers10payment methodsPayments3credit cardgateways5Platforms (iOS,Android, Web,Moweb, WeChatmini-app)7
ProductsHomesPaymentsExperiencesAdventuresCleaning Serviceand more.8
CHECKOUT PAGE
Opportunities
Moweb
First time bookerexperiencePayments12
First time bookerexperiencePayments13
Signup WallPayments14
Signup WallSeamless signupPayments15
SupportedPayment MethodsPayments16
Supported Payment MethodsPayments17
SupportedPayment MethodsPayments18
SupportedPayment MethodsPayments19
SupportedPayment MethodsPayments20
SupportedPayment MethodsPayments21
User WalletsPayments22
User WalletsPayments23
Exploration
Payments25
Payments26
Demo
Demo
Payment Requestat AirbnbPayments Existing wallets Preferred payment methods No custom billing form CVV, billing address, shipping address29
EngineeringErgonomicsPayments Clear interfaces and implementation User experience for payment handlers One implementation across browsers30
Challenges
1. Official payment handlersChallenges2. Stored Instruments3. Tokenization
1. Official paymenthandlersPayments No PayPal payment handler Inconsistent support for all paymentmethods Safari: Apple Pay , basic card Chrome: basic card , PayPal 33
Consistencypayment methodsPayments34
Payments35
Payments36
Payments37
Consistencycross-browserPaymentsSafariChrome38
1. Official payment handlersPayments More official payment handlers Support across browsers Configuration of form fields, labels, etc39
2. Stored Instruments PaymentsInstruments on Airbnb vs in paymenthandler40
Payments41
Payments42
2. Stored Instruments PaymentsIntegrate on-platform instruments intopayment sheet43
3. Tokenization PaymentsSeparate implementation to supporttokenization by gateway44
3. TokenizationPayments45
3. TokenizationStripePaymentsBraintree46
3. TokenizationPayments Configure gateway keys for tokenization Universal token47
Trade-offs
Trade-offs1. Integration with Airbnb paymentsystems2. UX Consistency3. Customization & Flexibility
1. Integration with Airbnbpayment systemsEase of integrationPayments Iframe replacement Single gateway for tokenization Multiple gateways for tokenization 50
2. UX ConsistencyPayments Across sites Device-specific payment methods Pages across Airbnb (branding) UX across browsers UX across platforms 51
3. Customization &FlexibilityFlexible customization ofPayments Billing Address Pricing display Form fields, labels, translations 52
QUESTIONS?Thank you
Sep 16, 2019 · Alex Liu Michel Weksler COMMUNITY SUPPORT TRUST INFRA-STRUCTURE PAYMENTS GROWTH & TRAFFIC TRIP PLATFORM. . countries 6 70 payin currencies 40 payout currencies Airbnb Payments, by the numbers. Payments 10 payment methods 7 3 credit card gateways 5 Platforms (iOS, Android, Web, Moweb, WeChat mini-app)
