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AMADEUS QUICK REFERENCE - RESERVATIONSIGN IN AND SIGN OUT (HE JI)Sign to all work are with passwordMove from current work area to Area BCheck status of all work areasSign-out for all work areasJI*1234AA/SU-PASSWORDJMBJDJO*AMADEUS INFORMATION SYSTEMAmadeus Help PageAmadeus Information SystemAirport Information (Airport Code)HEHELPGGAISGGAPTYYZDECODE/ENCODE (HE CONVERT)Encode City by NameDANHONG KONGDecode City CodeDACHKGAirline NameDNATHAI AIRWAYSCountry / Currency /Citizen codeDCAUSTRALIA ; DC FR*** OTHER USEFUL ENTRIES ***Currency conversionFQC100/EUR ; FQC200GBP/SGDTime difference between 2 destinationsDDYYZ1000/HKGCalculate Min/ Max stayDD14JUN/7/30Australian visa application modeTIETARVisa information (HE TIMATIC)TIRA/NAUS/EMLAX/TRTYO/DESYD** NA: nationality ; EM : Embarking ; TR : Transit ; DE : destinationSCROLLING PAGE (HE SCROLL)Move Down / Move UpMove Next Day / Move YesterdayMove to Previous AvailabilityMD / MUMN / MYMPANBASIC PNR CREATION (HE STEPS)Availability DisplaySell Seat from AvailabilityReturn AvailabilityInput Passenger(s)’ NameContactTicket Time LimitInformation for AirlineSpecial Request (eg. Meals)Frequent FlyerReceiveEnd Transaction and RedisplayIgnore and RedisplayAD18SEPYYZHKG/ACXSS1K3ACR14 (where 14 represents number of days)NM1LEE/PAUL MRAP YYZ 4162238888 ABC TRVLTKTLOS CX CTC HKG AAA HOTELSR VGMLFFNAC-12345677RF RITA or RFRWERIRPg01
SCHEDULE DISPLAY (HE TIMETABLE)Display a schedule on a specified dateDisplay a Schedule for a non-participating airlineDisplay a TimetableDisplay a Timetable for a non-participating TD20NOVLAXLAS/AWNFLIGHT INFORMATION DISPLAY (HE DO)Display flight info from availability or PNR seg.Display flight info by flight number – future dayDisplay Direct Access flight information – todayDO2DOAC007/20NOV1UADO117AVAILABILITY (HE AN)Display neutral availabilityWith TimeWith Transit PointAvailability with AirlineDirect Access (applied to most of the airlines)Change Departure Date DisplayChange Departure Date 1 dayChange Departure Date -1 dayChange departure cityChange Destination cityChange Airline DisplayChange Connecting City DisplayChange Class of Service DisplayChange to a Timetable DisplayChange to Direct Access (applied to most airlines)*** DUAL CITY PAIR ***Dual City Pair (together with return display)Dual City display with open jawChange date for first city pairChange date for second city pairChange dates for first & second city pairSEGMENT SELL (HE SS)Sell from AvailabilityFrom connecting flight with different Bkg codeDual city pair with different booking codeLong SellWaitlistOpen Segment (No Date)Arrival FRAHKG2SS1B2/PESOACK25NOVYYZYUL/P2SIARNKPg 02
SEGMENT SELL - CREAT A PASSIVE FLIGHT SEGMENTLong SellSSUA123Y12DECLHRJFKGK2/12001830/ABC123Sell from availability displaySS2B5/GK/ABC123SEGMENT SELL – CANCEL AND REBOOKCancel single segment 2Cancel segments 4 & 7Cancel multi segmentRebook segment 2 for H classRebook seg.2 to Aug 5 on H classXE2XE4,7XE1,3,4-6SBH2SBH05AUG2NAME FIELD (HE NM)Passenger NameSame last nameDifferent Last NameChild (Date of Birth)Infant with different SurnameInfant with same SurnameName update for Pax 2 (Before ET)Surname Update for Pax 2 (Before ET)Update Pax 2 ( ) InformationCANCEL name element 2NM1SMITH/JOHN MRNM2SMITH/MIKE MR/ANN MRSNM1 LEE/ANN MS1WONG/MARY MSNM1SMITH/TOM MSTR(CHD/20NOV99)NM1LEE/ANN 23DEC11)NU2/JOHN MRNU2/1WU/JOHN MR2/(CHD/09JUL09)XE2CONTACT ELEMENT (HE AP)Agency contact and personPassenger information** H – Home ; B – Business ; M - MobilePassenger Overseas contactAP YYZ 23787489478 ABC TRAVEL ANNAP YYZ 41627832768-B/P1AP BKK NOVOTEL HOTEL/P1TICKETING ELEMENT (HE TK)Ticket Time LimitDeadline on the same dayTKTL12MAR/1200TKTLOTHER SERVICE INFORMATION (HE OS)Travel togetherPassenger informationOS YY TCP4 WZ 1 WANG/JACKOS CX CEO SWIRE GROUP/P1SPECIAL SERVICE REQUEST (HE SR)Special Meal for pax 1 for whole itinerarySpecial meal for specify segment only (seg. 3&4)Special service eg. Wheelchair or babycot** refer HE MEAL for meal codes **SR VGML/P1SR VGML/P1/S3,4SR WCHR/P2 OR SR BSCT/P1Pg 03
ADVANCE PASSENGER INFO - DOCS (HE DOCS)Passenger data with DOBPassport / National ID & DOBForm of passenger ID for ticket issuanceSR DOCS UA HK1- - - - -18JAN54-M- -WONG-SUE/P1SR DOCS AC HK1-P-GBR-237990940-CAN-18JAN54M- -WONG-JAMES/P1SR FOIDHU-N72678687/P1FREQUENT FLYER (HE FFN)Frequent Flyer Agreement (XX-airline code)Frequent FlyerFrequent Flyer with same P1ADVANCE SEAT REQUEST (HE SM/HE ST)Display Seat Map for Segment 3Request Specific seat number for specific seg4Multi Seats Request for pax 1 & pax 3 on seg. 4Seat Request (A-Ailse seat)CANCEL seat SX or SX/S2,3REMARKS ELEMENTS (HE RM)General Remarks (shown on PNR only)Confidential Remarks (shown on PNR only)Itinerary Remarks (shown on the itinerary)RM ( free format)RC IBM VIP/P2RIR TICKET MUST ISSUE B4 20NOVRECEIVE FIELDRF TL or RF TOMYEND TRANSACTION (HE ET)End TransactionEnd Transaction and RedisplayEnd Transaction, Redisplay and Upate StatusIgnorIgnor and DisplayETERERKIGIRPNR RETRIEVAL (HE RT)Retrieve from Record LocatorRetrieve by SurnameRedisplay TransactionDisplay PNR HistoryRTxxxxxxxRT/LEERTRHPg04
STEPS OF SPLIT A PNR (HE SP)Split Name 2 and 4Receive From, End and FileReceive From, End and DisplaySP2,4RFJENNY;EFRFJENNY;ERITIN / INV PRINT & EMAIL ( HE PRINT ; HE EML)Itinerary Display on ScreenItinerary PrintEmail ItineraryEmail itinerary with APE contact in PNRPrint your eticketPrint Eticket & email itineraryPrint Eticket & invoice & email the Etkt ITRIBD or IEDIBD or IEP or IBDJ or IEPJIEPJ-EML-JOHN@GMAIL COMIEPJ-EMLATTP or TTP/P1,3-5 or TTP/S4TTP/IBP-EMLATTP/INV/ITR-EMLAFARE QUOTE APPLICATION with an itinerary (HE FXA)Price lowest fare informationFXLPrice lowest available fareFXAPrice lowest available & RebookFXRPrice a PNR, rebook at lowest available fareand create a stored fare (TST)FXBPrice a PNR from an itinerary (without a TST)FXXPrice a PNR from an itinerary (with a TST)FXPPrice a PNR with lists of fare optionsFXD** to select an option and rebook the flight/class FXU2FARE QUOTE DISPLAYDisplay fare quote between two citiesFare display with specified airline(s)Fare display with airline and departure dateFare display with dept & return dateFare display with date, class codeFare display with date, cabinRTW fare displayFARE NOTES & RULES (HE FQN)Display fare rulesDisplay rules summaryFARE SHELL -TST (HE TQT)Display a TSTDisplay TST for ticketed oneDisplay TST /AUAFQDYYZMIA/13MAY**20AUG or AQF/VRWFQN3 or FQN 1-1FQN1*MTQTTQT/T1TTH/T1A
Delete TST segment 1Delete all TSTTTE/T1TTE/ALLPg05QUEUE (HE QUEUE)Display All Categories in the Q BankDisplay Active Queue TotalQUEUE NEXT (Remove and display next Q)Queue Delay (No action and display next Q)Update & End Transaction on PNR (with RF)remove from Q & Exit Q mode ( & redisplay PNR)Queue Ignor (Exit Queue function)QTQQTQNQDQF or QFRQITo create an Personal Q-accountStep 1: Enter “ QTQ” & get a number which is not listed (used or occupied) on QTQ.Step 2: choose the number and enter : QA(selected no.)C01 (enter)RESPONSE with : Queue ActivatedStep 3: QAQ(selected no.)(designated name) - eg. QAQ38Jenny (enter)RESPONSE with : OK .now you may go to QTQ and find your specified name and Q no. there.PLACE PNR on specific created Q number : QE38 enterRESPONES with : On Queue – RLOC no. shown)You need to input “QExx” to your PNR so that all airlines messages will generate to your personal Q lineinstead of the general Q system.To Cancel a Specified QueueQK2 (cancel Queue no. 2)QUEUE TYPESThere are quite a lot of Queue categories listed in your Q-bank. There are several which areImportant to the travel agency acknowledgement.Q1 : CONFO - ConfirmationQ2 : KL - Confirmation from waitinglistQ7 : SKEDCHG – Schedule changedQ8 : TKTG - Ticketing and time limitQ12 : XTL - Expired time limitPg 06
AMADEUS INFORMATION SYSTEM Amadeus Help Page HEHELP Amadeus Information System GGAIS Airport Information (Airport Code) GGAPTYYZ . Ticket Time Limit TKTL Information for Airline OS CX CTC HKG AAA HOTEL Special Request (eg. Meals) SR VGML . Retrieve by Surname RT/LEE Redisplay Transaction RT
