WIXLIB

PARTNER SALES KIT

Dear SolarWinds Partners:We have created this quick sales guide for our authorized partners tohelp you easily sell SolarWinds. This guide contains information youneed to speak with your customers about SolarWinds.Thank you for bringing us new business opportunities, thinkingof us when your customers have IT monitoring needs, joiningour monthly partner webcast trainings as well as reaching outto reseller@solarwinds.com when you need support.Thank you for being a SolarWinds partner!-North America Channel Team2reseller@solarwinds.com

Reseller@SolarWinds.com3

Channel Sales: North AmericaContact ListNetwork management software & ToolsEnsure delivery of business critical network services through a unifiedview of fault, performance, availability, traffic, configurations, and more. Automatic Mapping & Discovery Traffic & Bandwidth Analysis Alerting & Reporting Device Tracking Capacity Planning IP Conflict ResolutionIP Conflict ResolutionManage, monitor, and troubleshoot application performance andavailability. Application Performance Storage Capacity & Performance Web App User Experience Virtualization Optimization Application Infrastructure Server HealthDependencies ViewDatabase performance softwareEffortlessly solve complex database issues and optimize applicationresponse times. Historic Trending Baselines & Reports Proactive Optimization System Health Wait Based Analysis Multi-DimensionalIT Security softwarePerformance AnalysisProvide automation, relief, and strong situational awareness withoutthe complexity of competing solutions. Centralized Patch Management Compliance Automation4 Historical Analysis Real-Time Remediation Security Intelligence Configuration & Changereseller@solarwinds.comManagement

Questions to Ask What are you using to monitor:Network – switches, routers, firewallsServers & Applications (SQL Server , IIS , Exchange )Database Performance (SQL Server , Oracle , DB2 , Sybase )Virtual EnvironmentBackend Storage Is your current vendor solution giving you everything you need? Are you using multiple vendor products to monitor yourIT environment? Is your IT team reactive vs. identifying problems before they occur?Answer & Next StepSolarWinds delivers powerful, affordable, and vendor agnosticsoftware; allowing you to effectively and proactively manage anyIT resource in your environment. When is a good time for me toschedule a quick SolarWinds demo?Contact your Channel Account ManagerTeam Email: Reseller@SolarWinds.comPlease contact Jennifer Baker for up-to-date SPIFF 3475

6reseller@solarwinds.com

I HAVE AN OPPORTUNITY7

Channel Sales: North AmericaContact ListTEAMTITLEPHONEJoe LabahnChannel Manager - North America 1 (512) 682-9539Mario GomezChannel Sales Engineer - North America 1 (512) 498-6168Augustine TorresSenior Channel Account Manager - North America 1 (512) 874-3402Cooper HerreraChannel Account Manager - Pacific Southwest 1 (512) 682-9864TBDChannel Account Manager - Northern Great Lakes TBDDerrick CorsoChannel Account Manager - Midwest 1 (512) 498-6761Shaun ConnerChannel Account Manager - Southeast 1 (512) 498-6383Debbie ProctorChannel Account Manager - Northeast 1 (512) 498-6202Mike GonzalezChannel Account Manager - Mid-Atlantic 1 (512) 498-6533Jeremy WheelerChannel Account Manager - TOLA 1 (512) 498-6220Diandra FordChannel Account Manager - Pacific Northwest 1 (512) 682-9565Jennifer BakerChannel Business Dev. Manager - North America 1 (512) 498-6347Elizabeth Burkhead Sr. Channel Marketing Manager - North America 1 (512) 498-6517Javier MolinaChannel Sales Director 1 (512) 682-97458reseller@solarwinds.com

Channel Sales: North winds.comJavier.Molina@solarwinds.comContact ListSTATES COVEREDAllAllAllAZ, CA, HI, NM, NVIA, MI, MN, ON, WIIL, IN, KY, MO, OH, TNAL, FL, GA, MS, NC, SCMA, ME, NH, NY, QC, RI, VTCT, DC, DE MD, NJ, PA, VA, WVAR, LA, OK, TXAB, AK, BC, CO, ID, KS, MB, MT, ND, NE,OR, SD, SK, UT, WA, WY, YKAllAllAll9

New OpportunityI Have an Opportunity, What’s Next?Gather Account Details Customer name & address End user contact/phone number Your phone number End user email – to crosscheck/license delivery Products of interest Roughly how many network devices (switches/routers/servers)? Is the customer evaluating any other vendors? Is the end user currently budgeted to make a purchase,assuming solution meets their needs? Timeframe for potential purchase/next steps Distributor for quote: Lifeboat, DLT, Tech Data, or SynnexContact UsSee regional contact sheet or: reseller@solarwinds.comToll Free· 1 855-498-4155Local· 1 512-682-9877Additional Resources http://www.solarwinds.com/partner-resources.aspx ew Partner Portal: http://www.solarwinds.com/partners/ SE Demo: http://demo.solarwinds.com/sedemo/10 reseller@solarwinds.com

PRODUCTS, SALES HOOKS,& QUALIFYING QUESTIONS11

Network Performance MonitorQualifying QuestionsNPM Qualifying Questions How are you currently monitoring your network infrastructure? Do you get alerts when problems arise or hardware failure?3rd party ability for alerts. Do you have any kind of historical reporting? Do you have a map of your network? Do you want one interface for all end to end monitoring? Do you receive syslog or trap messages from your device? How do you currently monitor your network for 24/7 availability?SO MANYQUESTIONS, SOLITTLE TIME.12 reseller@solarwinds.com

Network Performance MonitorProduct Overview & Sales HooksWhat Does Network Performance Monitor Do?Detect, diagnose, and resolve network performance issues with realtime views and dashboards that enable you to visually track networkperformance at a glance.NPM Hooks Network availabilityand performance monitoring Customizable reporting Automated device discovery Custom network maps Intelligent alerting Wireless MonitoringLicensing scheme: Licensed by the largest number of elements–nodes, interfaces or volumes (usually interfaces).This Early-Warning System: Up in One Hour Simplifies detection, diagnosis, & resolution of network issuesbefore outages occur Tracks response time, availability, & uptime of routers, switches,& other SNMP-enabled devices Shows performance statistics via dynamic, drillable network maps Includes out-of-the-box dashboards, alerts, reports, & expertguidance on what to monitor & how Automatically discovers SNMP-enabled network devices & typicallydeploys in less than an hour13

Server & Application MonitorQualifying QuestionsSAM Qualifying Questions Do you need to monitor your servers and applications? What critical applications do you have? Do you have any home grown applications? How long does it take you to restart your services when they fail? Are you alerted when critical applications go down? Do you know when your applications are slow? Can you distinguish if issues are related to network, application,or hardware? Do you need historical reporting for application availabilityand usage? How do you currently monitor your mission critical applications?I’M FEELING KINDOF SICK TODAY.14 reseller@solarwinds.com

Server & Application MonitorProduct Overview & Sales HooksWhat Does Server & Application Monitor Do?Performance and availability monitoring, alerting, and reporting forapplications and servers.SAM Hooks Hardware health monitoring Real-time process exploring Application discoveryscript monitoring Customizable appmonitoring templates Trend, capacity, & performance dashboards Stand-alone or integratedLicensing scheme: Licensed by the number of component monitors used.Server & Application Monitoring Made Simple Application Monitoring for all components – servers, virtual layer, and150 applications such as SQL Server , Exchange, and Active Directory Easily customize alerts, reports, and dashboards for yourenterprise-wide needs Use baseline to compare application performance and alert whenapps start having issues Great value for money – monitoring, reporting, alerting, and assetinventory in one product Easy server monitoring software for collaborating across server,Web, database, and application teams15

Network Configuration ManagerQualifying QuestionsNCM Qualifying Questions Are you responsible for managing the configurations of yournetwork devices? If so, how are you currently doing this? Do you have to doit manually? How do you make bulk changes to your network devices? (if youhad to change the password on all of your network devices,how would you do it? Or how long would it take you?) How many network devices to you need to managein your environment? Do you know who is making changes to your network devices? Do you have any kind of compliance reporting or internal audits? Do you have the ability to search your configurations?I’M NOT BAD I’MJUST CONFIGUREDTHAT WAY.16 reseller@solarwinds.com

Network Configuration ManagerProduct Overview & Sales HooksWhat Does Network Configuration Manager Do?Automated network configuration and compliance management.NCM Hooks Automates network configbackups & compliance reporting Bulk configuration changes Detects & reports on configpolicy violations Real time change detection Multi-vendor support Stand-alone or integratedLicensing scheme: Licensed by the number of managed devices.Automated Network Configuration &Change Management Software Enables bulk change deployment to thousands of devices Performs automatic, scheduled network configuration backups Protects against unauthorized & erroneous network changes Detects & reports on network compliance policy violations Provides real-time network inventory & asset service management17

Log & Event ManagerQualifying QuestionsLEM Qualifying Questions What (if any) is your current solution for managing logs and events? What types of devices do you need to collect logs from?(i.e. Cisco ASA firewall, Windows servers, desktops, workstations) Approximately how many devices will you be collecting logsfrom in total? Do you have any specific requirements around correlating logsand events and enabling active responses to these (i.e. disablingnetworking on a virus infected workstation) Are you concerned about meeting any specific compliancestandards in relation to event log management? (i.e. PCI, GBLA, etc.) Do you have any other general requirements from a logmanagement solution?DO I LOOKINSECURE?18 reseller@solarwinds.com

Log & Event ManagerProduct Overview & Sales HooksWhat Does Log & Event Manager Do?Combining real-time log analysis, event correlation, and ad hocsearch to deliver the visibility, security, and control you need.LEM Hooks Powerful SIEM for the resource constrained secuity pro 24x7 Virtual SecurityOperations Center Lower cost of security operationswhile improving effectiveness Meet complicance requirementswith out of the box rules and reportsLicensing scheme: Licensed by the number of managed devices.Powerful SIEM for the Resource-Constrained Security Pro Gain the power of SIEM without spending a fortune or hiring an army Increase security visibility with 24x7 automated monitoringand real-time analysis Obtain broader compliance support, stronger security intelligence,and a faster time to-respond duration with embedded fileintegrity monitoring and active response Tackle compliance, security, and insider threats with expert developed,pre-packaged templates and automated log management Perform rapid root cause analysis with built in intelligence and strongvisualization across networks, systems, applications, and security19

Database Performance AnalyzerQualifying QuestionsKey Qualifying Questions What type of databases do you have? What are the most important applications those databasesinteract with? What are some common problems you encounter? How do you currently resolve those? Are you looking to resolve a current problem, or looking to beproactive in improving performance? Are you monitoring production databases instances or test/dev?If you are only looking at test/dev I encourage you to monitora problematic production environment to really see what DPAis capable of.YOU COMPLETE ME20 reseller@solarwinds.com