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PARTNERHANDBOOK24 HOUR EMERGENCY SERVICESRESIDENTIAL COMMERCIAL GOVERNMENTBECAUSE DISASTERS DON’T WAIT(844) 979-8500UnitedRestorationFL.com2520 N Powerline Rd Ste 304Pompano Beach, FL 3306924/7 Emergency Response Dedicated Account Manager Priority Response
“I have had the opportunity towitness firsthand the quality,immediacy and thoroughness ofUnited Restoration’s services, as wellas their honesty and commitment toan unwavering standard of industryprofessionalism and practices.”David SmithFacilities Maintenance & Project Manager
Since 2006, property managers, facilities personnel, andproperty owners alike have trusted United Restoration torebuild lives, homes, and businesses. Through diligence,transparency, and skill, we pride ourselves in not just restoringproperties after a disaster, but peace of mind.United Restoration understands exactly what commercial andresidential property managers are looking for in a partner fordisaster restoration services. United Restoration is prepared toprovide unmatched quality of services for years to come. Wethank you for considering United Restoration as your partnerin disaster restoration.With gratitude,Jordan CohenDirector of Business DevelopmentWATER DAMAGERESTORATIONMOLD REMEDIATIONFIRE & SMOKERESTORATIONTRAUMA SCENECLEANUPBIOHAZARD SERVICESRESTORATIONCONSULTING
YOUR PARTNER IN DISASTER RESTORATIONUnited Restoration is qualified to restore your properties torigorous IICRC standards, and is here to be your partner for allcommercial and residential property restoration needs.All United Restoration Partners receive: 24/7 Emergency Response Dedicated Account Manager Priority ResponseChoosing United Restoration as your recovery partner will giveyour business immediate access to our team of experiencedprofessionals and recovery technicians, delivering effective andefficient solutions to your business, 24/7.Emergency ResponseLine:(844) 979-850024/7/365 Response
“United Restoration hasdemonstrated a high level ofintegrity, and comprehension withrespect to providing emergencyservices to our university.”Fred WilsonHealth & Safety Program Manager
QUALIFICATIONS OF THE FIRMPrivately owned and operated by Rafael Cohen and his wifeLisa, United Restoration has grown to become Florida’s leadingfamily-owned disaster restoration and biohazard cleanupcompany since its inception in 2006.United Restoration is one of the only companies in the staterunning a non-franchised – solely company owned – operation,which allows for consistent quality and accountability that isunmatched by any other disaster restoration firm in Florida.We are prepared to meet partner scheduling needs and liaisebetween facility managers and maintenance personnel. UnitedRestoration is committed to providing partners with honest,transparent, immediate, and effective services – with dueconsideration for value and fair pricing.There is no better management teamthan Rafael and Lisa Cohen. The trustthat they have earned from partners isa product of years of hard work anddedication in learning how to bestserve clients.United Restoration is family-ownedand operated, and our clientsappreciate the value that comes withdealing with a management duo likeRafael and Lisa. They are grateful forthe opportunity to be considered foryour partnership.
IICRC Certified/Training:Water DamageRestoration, AppliedMicrobial RemediationNAERMC Certified andTrained Supervisors andRestoration TechniciansOSHA Safety TrainingCloud-based Mobile AppDocumentation andRecord Keeping SoftwareXactimate Estimating
“Any large organization requiring afirm that they can depend on forwater damage, mold remediation orany other similar property damageemergency in South Florida shouldfeel confident that UnitedRestoration will deliver qualityrestoration services, day or night.”Sarah FrancoExecutive Director
DISPATCHING UNITED RESTORATION’S EMERGENCY RESPONSE TEAMWhen services are needed, call United Restoration’s 24/7 Emergency ResponseLine: (844)-979-85001. You will be immediately connected to the designated on-call Priority ResponseSupervisor.2. Basic information will be asked to determine the nature of the request, whattype of response is required, how many crews are needed, and what type ofemergency equipment vehicle/s to dispatch.3. United Restoration will immediately dispatch the team and assign a FieldSupervisor (based on live-GPS coordinates; whoever is closest to the job locationwill be directed to respond).4. The Account Manager will create a project name in the company’s cloud,which will allow the office and field technicians to relay information, documents,photographs and any other messages between one another in real-time, andshare such information with our partners.
5. The Field Supervisor will assess and determine the protocol for mitigating andremediating the situation, assess any immediate safety concerns that need to beaddressed, obtain work authorization from on-site partner personnel, and begininitial cleanup.6. During this time, the team will document the project with photographs, notes,and any other necessary tools which will then be uploaded to UnitedRestoration’s mobile app; the Account Manager will have access to thisinformation immediately and can relay it to appropriate Partner personnel.7. Once the initial cleanup is complete, United Restoration will communicatewith Partner personnel regarding the next steps, place safety warnings wherevernecessary, and maintain contact with the appropriate contact to restore theaffected areas as per IICRC standards. The Field Supervisor will visit the job sitedaily to record indoor air quality levels and ensure that the machines are runningproperly and effectively remediating the affected areas.8. Once cleanup is complete, the Account Manager will contact Partner to ensurethat all the expectations have been met, appropriate sampling/testing will beconducted, and a bill will be sent to Partner.United Restoration’s staff and equipment are available 24/7/365 to respond toany of a Partner’s needs. United Restoration’s Emergency Response Team,standing by 24/7, is prepared for dispatch with a minimum of 8 crews on calleach night.
Restoration’s mobile app; the Account Manager will have access to this information immediately and can relay it to appropriate Partner personnel. 7. Once the initial cleanup is complete, United Restoration will communicate with Partner personnel
