Transcription
IT GovernanceITIL and IT Service Management tools
IT Governance: why?IT can only perform to its fullpotential when it is implementedand managed in a manner suitedto the needs of the business itserves – now and in the future –and when processes andorganization are reviewed asrequired.Total dependenceof businesson IT servicesBusinesses face a dual challenge.Firstly, they have to rethink the roleof technology from the perspectiveof their strategic objectives.Secondly, they have to be able toseize all the opportunities offeredby IT as a potential driver of changein their business processes and2modelsGreater probabilityof problems arisingITORGANIZATIONReducedtoleranceof servicemalfunctionIncreasingcomplexityof IT services
Our reference modelPMIITILCOBITISO2000Portfolio, Program &Project ManagementITPerformanceManagementIT CapabilityIT ProcessManagementIT ServicesIT ProcessManagementIT MetricsRiskEAChangeManagementValue CreationRun & agementTOGAF3CMMI
Levels of interventionOrganizationGovernanceITIL V34CMDB/CMSPerformance TrackingMonitoringProcessesMeasurement Systems
A single methodology: from consulting to projectAS IS5GAPANALYSISSHARE /REVIEWTO BEIMPLEMENTATION
In summaryKnow-howTechnologies Highly-qualified expertise andcertified to ITIL, ISO2000, TOGAF,CMMI.We have extensive experience in the leading market technologies and platforms,such as HP IBM, CA, BMC and OPENSOURCE Practical expertise in operatingenvironments as service providersand AOM managers. Vendor-independent Expertise in the leading market andopen source technologies for ITprocess support toolsSOLUTIONS Consulting services for theimplementation and/or review of ITprocesses and proceduresaccording to ISO20000 and ITILmethodology Consulting and support for Sox(Sarbanes-Oxley) IT processcompliance (ITIL based) PM and SM activities ITIL and ISO2000 training andcertification6 Evaluation / adaptation / design ofIT operations support toolsSince 2005 we have been Platinum Sponsors of itSMF Italia, the Italian wing ofthe IT Service Management Forum. We participate actively in conferences,events, working parties and evaluation committees.We are an Accredited Training Provider and an Accredited Examination Centre ofEXIN - Examination Institute for Information Science
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certified to ITIL, ISO2000, TOGAF, CMMI. Practical expertise in operating environments as service providers and AOM managers. Vendor-independent Expertise in the leading market and open source technologies for IT process support tools . Technologies . We have extensive exp
