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WWW.UNIVOIP.COMWWW.UNIVOIP.COM 855.UNIVOIP855.UNIVOIP“We were enthralled by how a thousand plus extensionswere implemented so quickly - not to mention, over aquarter of savings on total communication costs - anda completely new and exciting set of features . . . “Jordan Berger - Purchasing and Project Manager, Radnet IncOfficeConnect EnterpriseTMOfficeConnect Enterprise is a highly scalable Cloud Communications Service that allow single or multi-location organizationsto dramatically cut the capital investments and operating expenses of managing enterprise-wide communications, simplifycommunications infrastructures and accelerate the deployment of Unified Communications and Contact Center applications.Solution Highlights: Highly Scalable – up to 65,000 users and 1000 officelocations per customer Eliminate capital expenses of buying and serving PBXsystems, Unified Communication and Contact Centerservers, licenses and phones Ongoing Savings — predictable monthly expenses peruser per month. Eliminating on-going IT & maintenance.Consolidating various phone systems across sites An in-office experience anywhere with rich UC andcollaboration features Always up-to-date - always up and running Business continuity and disaster recovery with aguaranteed SLA (Service Level Agreement) Centralized control of your applications, features andusers in the cloud. Allow administrators and users tomanage their own settings, quickly, through a robustsecure web-based portal Be assured of superior call quality and reliability —with Quality-of-Service monitoring and rock solid SLAs Open, standard-based, interface for easy integrationwith customer applications such as CRM, ERP,Databases, E-mail, Instant Messaging, and Directories
WWW.UNIVOIP.COM 855.UNIVOIPBranch OfficeBranch OfficePSTNOfficeConnect teUserUC /MOBILITYINTERNETMain OfficeSmall Branch OfficeSmall Branch OfficePhone SystemContact CenterCloud-based PBX hosted and managed in UniVoIPsgeographically redundant and secure US data centers.Unprecedented flexibility, agility and control with robustphone channel capabilities, including: Mitel MiCD-based including 500 phone system features Individual DID, Toll Free numbers and minutes included Up to 65,000 users and 1000 branch offices per Enterprisecustomer Mobility SolutionsUnified CommunicationFreedom to work anywhere, anytime, on any device. Freepeople from location constraints while providing a consistentexperience in or out of the office.Employees have anywhere, anytime access to messageswith an integrated, fully featured voice mail system, unifiedmessaging, and an automated attendant.Inbound callingAutomated and manual outbound dialingInteractive voice response (IVR)Integrated multichannel desktop and phone panel
WWW.UNIVOIP.COM 855.UNIVOIPCost EffectiveSingle Vendor SimplicityAll inclusive, per-user subscription pricing means you geteverything you need for one low, per-user price with nohidden fees.At UniVoIP we deliver a complete cloud based solutionthat can include everything from advanced IP phones,network services (Internet access, private networks),to on-site installation and unlimited support. The resultis a single company to deal with – and no finger-pointingbetween multiple vendors in the event of a problem.OfficeConnect Enterprise eliminates the need to buyand maintain a phone system on your premises andgives you everything you need from industry-leadingphones, productivity-enhancing unified communicationsapplications, unlimited local and long distance to the U.S.and Canada and other useful features - all at an affordablefixed monthly recurring charge.What does this all mean for you? The ability to source allof your communications needs at a reasonable and verypredictable per-user-fee.Feature Rich and ReliableBased on the Multi-Instance Communications Director(MICD) by Mitel, a leader in solving the communicationschallenges of businesses for over 30 years, OfficeConnectEnterprise gives you the enterprise-class features andreliability you need to portray a professional, image anddrive satisfaction.While OfficeConnect Enterprise is targeted to businesseswith 50 to 5000 users, our single software stream powersUnified Communications Solutions used by companieswith tens of thousands of users. Our solution includes MitelMiCD PBX as well as Mitel Contact Center and Oaisys Callrecording technologies, all hosted in our West and Eastcoast data centers.Advanced yet Easy to UseAs your business changes and grows, you don’t need toworry about how much capacity your communicationssystem has — you have complete flexibility to add andchange users as your business requires it. Intuitive,customizable and easy-to-use web-based features meanyour users will be able to take advantage of all of theproductivity-enhancing features OfficeConnect.UniVoIP’s Personal Touch gets you up and communicatingquickly. UniVoIP trained technicians come to your siteto install service, train your users and to get you up andcommunicating quickly.During your first day of service and beyond - when you aregetting familiar with the solution and customizing featureslike Auto Attendants or Ring Groups, you are assigned oneor multiple dedicated account managers to help you withquestions or requests.The Right Solution for Your CompanyReliable and Secure – OfficeConnect Enterprise is hosted inhighly secure data centers. In case your office loses poweror goes offline, your Auto-attendant will manage your callsfor you and with Mobile Twinning you can easily re-routeyour calls to mobile or external users to ensure that you willnever miss a call. Unlike many hosted solutions, built onopen-source technology or expensive BroadSoft solution,OfficeConnect Enterprise is built on technology that Mitelhas built from the ground up. Mitel maintain it and weunderstand its every detail.Leadership and Stability – Mitel, a leader in the MagicQuadrant for Unified Communications, has been an industryrecognized pacesetter in solving the communicationschallenges of small and medium sized businesses for over30 years. We’ve used UniVoIP 10 years experience andMitel to design a service that will meet your needs.The Right Solution for Your Business. You can take comfortin knowing that at UniVoIP, we aren’t pushing you towarda hosted solution because that’s all we offer. We can alsooffer a comprehensive portfolio of customer premise-basedsolutions.
WWW.UNIVOIP.COM 855.UNIVOIPCloud PBXWith OfficeConnect Enterprise, your business has it’s own PBX in the cloud, which means you have access to a multitude ofeasy-to-use, enterprise-class features for one low monthly fee. All you need to make OfficeConnect Enterprise work is reliableInternet access or private network services. UniVoIP can provide that if you need it.Auto-attendantCalling Features Present a professional image with a customized autoattendant(s) that greets your customers and directs theircalls Open / Closed schedule: plays different greetings duringopen and closed business hours Dial by Name Directory: provides a company directorythat uses names as the dialing method Multi-level auto attendant allows a hierarchical menu tobe programmed on the auto attendant. This providescallers with self-service options (for example, “Press 1 forSales”) to reach individuals, departments, pre-recordedinformation, or to leave voice messages. VoicemailMobility ail box for every user E-mail forwarding enables voicemails to be forwardedto e-mail as wave files, so users can manage all of theirmessages from one in-box Record a call that allows users to record a conversationand save it in their voice mailbox A tutorial that assists new users with mailbox setup Easy-to-use menus that allows users to send urgent,private, or certified messages Message Waiting Indicator light Eliminate location constraints while providing a consistentcommunications experience in or out of the office. Deliver unified communications and collaborationcapabilities to the mobile devices or tablets of choice,regardless of make or network. Consolidate communications. Give workers control overall their business communications. Hotdesking. Log into any OfficeConnect Enterprise IPPhone, located at any of your offices, or even at home, toaccess personal preferences and have calls routed to thedevice they are logged in to. Call Forward. Redirect calls to an alternate numberCall Transfer. Attended or blind call transfer.Call Waiting. Alternate between two calls.Call History. Keep track of names and numbers of allanswered and unanswered incoming and outbound calls.View and place a callback with the touch of one key.Caller ID so you can see who is calling before you answer.Ad-hoc conference calls with up to eight partiesMusic on Hold provides callers with music or informationwhile they are waiting for a call to be connected.Ring Groups provide the ability to ring all members of agroup sequentially or simultaneously.
WWW.UNIVOIP.COM 855.UNIVOIPCloud Contact CenterYour contact center is the primary interface to yourorganization, for your most valuable asset – your customers.Providing excellent service that will nurture these customerrelationships and ensure operational efficiency involvesmore than managing call-handling times and abandonrates.Main benefits of UniVoIP Contact Center solution include: Give customers a choice on how they communicateProvide Self-service optionsProfile customers for the biggest returnGive agents and supervisors the right tools for successVisualize the entire pictureManage your workforceEnsure business continuityMedia Distribution & Routing ApplicationsAutomatic Call Distribution – routes calls to the mostappropriate group, based on the type of service requiredby the caller, and ensures calls are appropriately distributedwithin a group according to such attributes as the caller’spriority, which agent they last spoke to, or the agent’s skilllevel or idle time. Calls can be automatically re-routedor agent availability changed, based on current queueconditions.IVR Routing - Interactive Voice Response (IVR) andadvanced routing help you to intelligently manage callersand their expectations, provide options for self-service,and deliver announcements to callers in queue, such asexpected wait time and position in queue. An intuitive dragand drop graphical user interface allows you to quickly andeasily build and manage call flowsMultimedia Contact Center – enables you to efficientlyintegrate and maintain service levels across multi-channelcontact types in addition to voice, including e-mail, webchat, fax, SMS, voice mail, and social media.Agent & Supervisor ProductivitySoftphone and Supervisor tool – provide computertelephony integration with your agents’ desktop phonesor turn their computers into IP-based phones. They deliverpoint-and click functionality for ACD agent functions andcommon agent actions, as well as customer informationsuch as caller ID and DNIS.Screen Pop – a desktop pop-up application providesagents with customer information using data pulled fromyour customer database. Integrations are available for mostmarket leading CRM solutions.Outbound Dialing – offers automated dialing that deliverscalls directly to agents for outbound call center tasks suchas marketing campaigns and sales follow-up.Remote Agents – Mitel Teleworker Solution extends thefull voice and data capabilities of your contact center toagents working at home or remotely, without the need orexpense associated with VPN services.Call RecordingOfficeConnect Enterprise provides robust, enterpriseclass, call recording capabilities and quality assurancefunctionality, including:Secure Call Recording Reviewing and Sharing – ourtechnology provides a secure means of reviewing, sharingand adding notes to call recordings.Integrated Live Call Monitoring feature – allowsusers to connect to one centralized location to easily andefficiently monitor all agent interactions in real-time. Benefitsinclude easy monitoring access to calls occurring acrossall locations, such as those handled in a remote or branchoffice.Automatic Call Monitoring feature – provides realtime automatic live monitoring of calls meeting criteria predefined by management. Supervisors may begin hearing
WWW.UNIVOIP.COM 855.UNIVOIPEnterprise IP Phones & PeripheralsReliable, top-of-the-line, IP phones for offices, conference rooms, reception and more. All phones and hardware are covered by fullreplacement waranty for the duration of your contract.MiVoice 5360MiVoice 5340eMiVoice 5330eMiVoice 5320eGigabit IP PhoneGigabit IP PhoneGigabit PhoneGigabit PhoneFull feature, enterprise-class,color touch display phonethat delivers graphically richapplications to users. Designedfor any enterprise executive ormanager, teleworker and contactcenter supervisor.Full feature enterprise-classphone designed for anyexecutive or manager, hot-deskusers, teleworkers and contactcenter agents and supervisors.Perfect for the enterprise desktopand featuring a large display and24 self-labeling buttons that canbe programmed for a variety offunctions.This full-feature, entry-leveldisplay phone with embeddedGigabit support is for companiesthat need rich communicationsapplications and services.7” color, touch display(480 pixels x 800 pixels)6” backlit display(160 pixels x 320 pixels)6” backlit display(160 pixels x 320 pixels)6” backlit display(160 pixels x 320 pixels) 48 multi-function,programmable, self-labelingfeature keys 6 context-sensitive softkeys forintuitive feature access Superior audio quality HTML toolkit support Embedded Gb support Gadget sidebar for one-touchaccess to Internet-based orembedded applications 48 multi-function,programmable, self-labelingfeature keys 6 context-sensitive softkeys forintuitive feature access Embedded Gb support Menu key provides onetouch access to embeddedapplications iHands-freespeakerphone operation (fullduplex) 24 multi-function,programmable, self-labelingfeature keys 3 context-sensitive softkeys forintuitive feature access Embedded Gb support HTML toolkit support Eight programmable, onetouch, multi-function, selflabeling keys (for speed dialing,line appearances, and featureaccess) ·Dual embedded GigabitEthernet ports HTML Desktop Toolkit 12 fixed function keys Three context-sensitivesoftkeys for intuitive featureaccess DECT TECH VoIP Cordless Base station with 1 handsetSIP Cordless Phone designed for small business and SoHo who are looking for immediate cost saving but scalableSIP-based mobile communications system. Combining the benefits of wireless communication with rich businessfeatures of Voice over IP telephony, User can benefit from freedom of movement, lifelike voice communications, multitasking convenience, professional features like intercom, transfer, call forward, 3-way conferencing, PoE etc.Mitel MiVoice 5610 DECT Handset and IP DECT StandMitel’s newest peripheral for the desktop portfolio is the MiVoice 5610 DECT Handset and MiVoice IP DECT Stand forthe MiVoice 5300 Series IP Phones. This unique accessory offers unprecedented convenience and limited mobility forIP Phone users. The MiVoice 5610 DECT Handset, with full dial pad and vibrant, illuminated color screen, gives usersthe freedom and mobility to move away from their desk within their office or adjacent offices.
WWW.UNIVOIP.COM 855.UNIVOIPMiVoice 5324/5224MiVoice 5320MiVoice 5312MiVoice 5304IP PhoneIP PhoneIP PhoneIP PhoneThis phone is designed forcommunications-intensivecompanies that require aconverged IP infrastructure.This full-feature, entry-leveldisplay phone with embeddedGigabit support is for companiesthat need rich communicationsapplications and services.This multi-line desktop phonefeatures 12 programmable keysand is user-friendly, making itperfect for teleworkers, officeworkers and technical supportstaff.A cost-effective entry-leveldisplay phone with a small base,making it perfect for hotel guestrooms, educational classrooms,retail stores and for teleworkers.White, backlit, graphics displayLarge graphics display(160 pixels x 320 pixels)White, backlit, graphics displayWhite, backlit, graphics display 24 programmable multifunction keys with dual-color LED indicators (for speeddialing, line appearances, feature access) Eight function keys Three context-sensitivesoftkeys for intuitive featureaccess Browser-based desktop usertool programming for easyaccess to telephone systemfeatures Eight programmable, onetouch, multi-function, selflabeling keys (for speeddialing, line appearances, andfeature access) ·Dual embedded GigabitEthernet ports HTML Desktop Toolkit 12 fixed function keys Three context-sensitivesoftkeys for intuitive featureaccess Twelve programmable multifunction keys with dual-color LED indicators (for speeddialing, line appearances, feature access) Eight function keys Three context-sensitivesoftkeys for intuitive featureaccess Browser-based desktop usertool programming for easyaccess to telephone systemfeatures Two lines with LED indication:one prime line and oneprogrammable key with LED Seven programmable keys:speed dials, features accesscodes, paging, conferencing,voicemail access etc Twelve-button numeric keypadPolycom SoundStation IP 6000 Conference UnitDelivering superior performance for midsize conference rooms, the Polycom SoundStation IP 6000 conferencephone offers a price-to-performance breakthrough for SIP environments. It comes with advanced features, suchas broad interoperability and remarkable voice quality. The SoundStation IP 6000 features Polycom HD Voicetechnology, which boosts productivity and reduces listener fatigue by turning ordinary conference calls into crystalclear, interactive conversations that sound as natural as being there.OfficeConnect Receptionist IP ConsoleUniVoIP’s OfficeConnect IP Console incorporates the “traditional” telephony touch and feel, including LED’s forsimulated Busy Lamps, and software buttons that can be “pressed.” The familiar features ensure a smooth transitionpath to the software console, and the intuitive design means there is no need for costly, time-consuming trainingsessions.Programmable Key Modules (PKM)The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324,5330, and 5340 IP Phones with additional buttons and LED indicators.
MiCD PBX as well as Mitel Contact Center and Oaisys Call recording technologies, all hosted in our West and East coast data centers. Advanced yet Easy to Use As your business changes and grows, you don’t need to worry about how much capacity your communicat
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