WIXLIB

AMI Beyond Meter ReadingModerators: Gale Horst EPRI / Debbie Haught DOESpeakers:Dave Herlong – Florida Power & LightRuth Kiselewich – Baltimore Gas and Electric Co.Jayme Holland – Central MaineSara Kaplan – Iowa Association of Municipal UtilitiesJoe Schatz – Southern CompanyThe Smart Grid Experience: Applying Results, Reaching BeyondTuesday 28-October-2014 3:30pm

Session: AMI Beyond Meter ReadingApplying Results:SuccessesSurprisesReaching Beyond 2014 Electric Power Research Institute, Inc. All rights reserved.2EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Leveraging AMI data in OperationsDave Herlong, Smart Grid Operations Manager, Power DeliveryOctober 27-29, 2014Charlotte, NC

Dave HerlongSmart Grid Operations Manager, FPL Dave Herlong is manager of smart grid operations atFlorida Power & Light Company and is responsible formaking useful operation of smart grid data and devicesin FPL’s Power Delivery organization. Previously, he served as manager of distributionoperations and was responsible for the overallengineering, maintenance, restoration and safeoperation of the distribution network.Pages38-39 Mr. Herlong earned his BS in Industrial & SystemsEngineering from the University of Florida and is agraduate of the United States Marine Corps OfficerCandidate School, former United Way loaned executiveand certified Six Sigma black belt. 2014 Electric Power Research Institute, Inc. All rights reserved.4EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

FPL & Smart Grid Overview Rate-regulated, vertically integrated- 4.7MM customers- 1.1MM poles- 800,000 transformers- 67,000 distribution line-miles- 600 substations Deployment goals- 4.6MM smart meters- 11,500 other intelligent devices- Expansive grid awareness Current & future initiatives- Continue data mining to improve reliability- Revamp grid architecture- Revolutionize how we serve customers 2014 Electric Power Research Institute, Inc. All rights reserved.5EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

A Paradigm Change in Grid AwarenessPowerGenerationTransmission& SubstationDigital Monitoring tersDigital Monitoring Today 2014 Electric Power Research Institute, Inc. All rights reserved.6EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Representative Successes to Date Proactive outage ticket creation- Uses FPL-developed software- 40,000 automatically created outage ticketsrepresenting 500,000 customers- Result: faster service restoration – oftenbefore customers call Restoration Spatial View- Uses data & telemetry- Puts entire view on iPads in field- Result: identifying embedded outages,fewer truck rolls Automated feeder switch technology- Identifies fault locations- Reroutes power, mitigates outage impacts- Result: fewer outages by over 400,000,faster restoration by about 5 million minutes 2014 Electric Power Research Institute, Inc. All rights reserved.7EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Managing the Unexpected Network chatter volume and latency forrestoration messaging Single-premise outage accuracy still a challenge Better-than-expected field use and acceptance Influx of additional features requested Automated switch commission process Need for a more comprehensive network strategy Evolve ownership and maintenance of distributionautomation and network devices 2014 Electric Power Research Institute, Inc. All rights reserved.8EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Grid & Customer Analytics Driving Our FutureExpand the scale and scope of FPL’s growing digital footprint: Add more automated, self-healing technologies to mitigate outages Expand digital connections for all feeders and substations Target more smart sensors for real-time, predictive diagnostics Drive more business solutions leveraging data mining / applied analyticsFeeders- Interruption volumeFeeders- Restoration costLateralsTransformers- Restoration ExpenseSecondaryLaterals- Customer volumeTransformersSecondary- Investment CostService- Investment in preventionService 2014 Electric Power Research Institute, Inc. All rights reserved.9EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Questions / DiscussionDave Herlongdherlong@fpl.com561.904.3752 2014 Electric Power Research Institute, Inc. All rights reserved.10EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

BGE’s Dynamic Pricing & Behavioral ProgramsRuth Kiselewich, Director, Demand Side Management ProgramsOctober 27-29, 2014Charlotte, NC

Ruth KiselewichBGE’s Director DSM Programs Leads planning, development, implementation,marketing and regulatory affairs for– All BGE energy efficiency programs– BGE’s demand response program,PeakRewardsSM– Smart grid enabled programs: Smart EnergyManager , a behavioral program, and SmartEnergy Rewards , a dynamic pricing program Awards including Platts Energy EfficiencyProgram of the Year – Energy Supplier and 2ENERGY STAR Partner of the Year SustainedExcellence AwardsPages16-19 B.A./M.A. from the Johns Hopkins University andan M.B.A. from Baltimore’s Loyola University 2014 Electric Power Research Institute, Inc. All rights reserved.12EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

BGE Smart Energy Rewards (SER):Peak Time Rebate Program Behavioral demand response program Default tariff that is applicable to all residential customers witha smart meter Customers earn bill credits for reducing electric consumptionon approximately 5-10 peak event days each summer calledEnergy Savings Days BGE’s Peak Time Rebate Program launched July 8, 2013How it Works: 3 Simple Steps 2014 Electric Power Research Institute, Inc. All rights reserved.13EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

BGE Smart Energy Manager (SEM):Behavioral With Conservation Focus Track, analyze usage and cost dataEstimate billsUnusual usage alertsCompare to “like” customersPersonalized usage and savings tipsPrinted and electronic home energy reportsAccess to interval usage dataLaunched October 201214 2014 Electric Power Research Institute, Inc. All rights reserved.14EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Successes In 2013– Four Energy Savings Days with 9.08 average credit paid– 75% to 93% of customers earned a rebate In 2014: 2 Energy Savings Days, 76% average participation15 2014 Electric Power Research Institute, Inc. All rights reserved.15EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

More Successes BGE Smart Energy Manager– Over 2.7 million Home Energy Reports sent to customers– Nearly 300,000 customers enrolled in web-based energymanagement tool– 23,016 MWh reduced 2.8 million in bill savings High customer satisfaction– “I’ll see your 13.25 and raise you 12.75 we saved 26.00 yesterday! Pretty good deal!”16 2014 Electric Power Research Institute, Inc. All rights reserved.16EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

SurprisesSurprise 1:Surprise 3:Benefit of outboundcalls to obtaincontact preferencesSlower implementationimpacted masscommunicationsSurprise 2:Surprise 4:Having to deal with smartmeter opt outsWeather17 2014 Electric Power Research Institute, Inc. All rights reserved.17EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Reaching Beyond Effective marketing to build awarenessand engagement Sending event communications to 1million customers Ensuring visible feedback shows thecustomer benefits 2014 Electric Power Research Institute, Inc. All rights reserved.18“This is a message fromBGE. During theWednesday, July 10thEnergy Savings Day, youearned 9.75 forreducing your energyuse.”EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Questions / DiscussionRuth.C.Kiselewich@bge.com 2014 Electric Power Research Institute, Inc. All rights reserved.19EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Optimization of assets, policy and process toachieve operational efficiencies, improvereliability and customer benefitJayme Holland, Manager of Projects and ProgramsCentral Maine PowerOctober 27-29, 2014Charlotte, NC

BIO – Jayme Holland Manager of Projects and Programs – AMI enabled programs With Central Maine Power/Iberdrola USA since January 2013 Implemented– Energy Manager– Green Button– Online Price Comparison toolPages25-26 Projects in progress:– Energy Manager for Business– Net Energy Billing– AMI Optimization Group Coordinator 2014 Electric Power Research Institute, Inc. All rights reserved.21EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Iberdrola USA Smart Grid Strategic PrincipleOptimization of assets, policy and process to achieve operational efficiencies, improve reliability and customer benefit Foundational Assets: Two way communications network across the service territory Faster, better data from all components of the network Centralized control/monitoring capability22 2014 Electric Power Research Institute, Inc. All rights reserved.22EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Project Objectives and FeaturesSystem Development PhasesFunctionalityPhase 1Meter to Bill Capable- Ability to batch meter install service orders- Ability to bill from automated meter readsPhase 2Customer ServiceEnhancements-Meter Asset Management UpgradeImplement Customer Service rep web portalSettlement UpgradeAbility to support automated disconnect/reconnectAbility to support on-demand reads, pings, andtenant changes from AMI read data-Information Research StudyDeploy full new outage managementSettlement on 100% of customer usageImplement enhanced customer web portalSupport dynamic ratesPhase 3Demand ResponseEnhancements 2014 Electric Power Research Institute, Inc. All rights reserved.23EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

Project Objectives and Features Installed more than 600k meters to CMP’s residential, commercial andindustrial customers Deployed more than 6k network devices to provide 100% networkcoverage across CMP’s service area The AMI system provides a wirelesscommunications network that covers CMP’s entire service territory toreach more than 600k customer endpoints and provide a platform forCMP’s Smart Grid initiatives Upgraded or installed more than 10 new IT systems to support increaseddata volumes and new functionality Initiated a consumer research study to evaluate response to a variety ofAMI-enabled programs and devices Support future Smart Grid initiatives including power quality monitoringand distribution automation24 2014 Electric Power Research Institute, Inc. All rights reserved.24EPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond

AMI Results: Smart (and Efficient) CompanyOperationService: Remote ordersOutage: Meter events predictionResults/ImpactUp to 2K / dayCompany BenefitReduced truck rollsEvent-drivenFaster preparation responseOutage: Order clearingAs neededFaster preparation responseReliability: Automated reclosers21 devicesReduced restoration miles, timeReliability: Automated substations12 devicesReduced restoration miles, timeRevenue: Unconfigured meters600 identifiedPercent of Orders Completed Remotely25 2014 Electric Power Research Institute, Inc. All rights reserved.All usage billed25EPRI / DOE TheSmart GridoffExperience:Applying Results,Reaching BeyondMetereventsin SmartMap25

AMI Results: Event Data Adds Value toOutage AssessmentPhone Calls 2014 Electric Power Research Institute, Inc. All rights reserved.Predicted Outage26 Outage predicted 3 minutes after callswere received AMI events received 13 minutes beforeoutage was predicted AMI events: 7 times more data points tosupport predictionEPRI / DOE The Smart Grid Experience: Applying Results, Reaching Beyond26