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NETSUITE COMMERCEComplete Solution forDelivering a UnifiedCustomer Experiencewww.suitecommerce.com
BUILD YOUR BUSINESSAROUND YOUR CUSTOMERS,NOT CHANNELSToday’s customers expect consistent and highly personalized shoppingexperiences, regardless of channel or touchpoint. Satisfying that desirebuilds loyalty, deepens relationships and grows your business. Yetmost businesses don’t have the infrastructure to provide this kind ofcustomer experience.Those companies are often burdened with a mix of legacy systems andnew channel technologies that are siloed and produce redundant data.They lack the real-time inventory visibility and order management acrosschannels needed to offer customers a “buy anywhere, get anywhere”experience. Trying to synchronize critical inventory and customer datawith customer-facing systems is almost impossible. The result: businessinefficiency, customer frustration and brand discontent.TODAY’S COMMERCESuccessful businesses have moved beyond the limits of individualchannels and touchpoints to deliver true omnichannel shopping andservice experiences. With an infrastructure that unifies businessapplications and provides a single source of item, inventory, customerand order data, it’s possible to create seamless, channel-agnostic,personalized experiences.As a pioneer in the industry since 1998, NetSuite was first to providea solution that unified ecommerce with your back office systems.Today, NetSuite’s ecommerce platform powers thousands of onlinebusinesses, helping them increase revenue and expand to newheights. Backed by our professional services, extensive partnerecosystem and dedicated support, our solution provides your businesseverything it needs to succeed.
“ With SuiteCommercewe’re better able toprovide the superiorshopping experienceour discriminatingcustomers expect.”THOS. BAKERGROW YOUR BUSINESSDifferentiate, adapt and bringinnovation to your business fasterCreate uniquely branded andengaging shopping experiencesoptimized for any deviceGain a single view of eachcustomer across all channels forcomplete visibility into all online,in-store and call center activitiesFulfill orders from multipleinventory locations to achieveoptimal operational efficiencyand customer satisfactionStreamline operations andeliminate costly, error-proneintegrations between separatesystems with a unified cloudcommerce platform tied directlyto your back-office systemsProvide a continuous buyingjourney by unifying the onlineand in-store experienceAccelerate your speed ofbusiness across new channels,geographies and brands withoutpurchasing additional licensesand investing in additionalinfrastructure
DELIVER INNOVATIVECUSTOMER EXPERIENCESRapidly create unique, personalized and compelling mobile, weband in-store experiences that differentiate your brand and exceedcustomer expectations.Design the experience you want for your brand. Provide engagingcustomer acquisition and retention experiences by utilizing a singlesource of inventory, customer and order data to feed your customerfacing systems.Transform the store. Deliver a continuous shopping experienceby unifying the online and in-store buying journey. Empowersales associates with tools and information to assist andengage shoppers.Any device. Responsive web design allows you tobuild device-optimized, online shopping experiencesthat display elegantly across smartphones, tablets,laptops and desktops. You’ll have only oneplatform instead of maintaining multiplefragmented systems and user experiences.
GET A 360 CUSTOMER VIEWProvide consistent and personalized cross-channel experiences, targetedmarketing and superior customer service with a single view of all customerinteractions and transactions across all touchpoints and channels.Truly know your customers. Get a single, cross-channel view of everycustomer to provide consistent and personalized service, build loyalty,deepen relationships and grow lifetime value.Optimize customer engagements. With a central communication hub,deliver timely, relevant, data-driven messages that fuel engagement anddrive revenue throughout the customer lifecycle.Customer lifetime value. Gain insight into the true profitability of yourcustomers by capturing all interactions and transactions in a singlesystem. Use this data to make more educated decisions on marketingspend and targeting segments that are most profitable.“ Whether we meet a customer througha store, ecommerce or social, all ofthe information on what they haveexperienced with Mons sits in one place.”MONS ROYALE
INTELLIGENTLY MANAGEORDERS AND INVENTORYMeet customer expectations to buy, fulfill and return goods anywherewhile maximizing profitability. It’s easy when you have centralizedorder management and a single view of inventory across all channelsand the supply chain.Fulfill orders quickly and effectively. Manage orders from multiplechannels—store, web, call center, mobile, kiosk—all in one place.Customers, suppliers and partners always know exactly what’shappening with every order. You’ll process orders faster, satisfy morecustomers and lower operational costs.Optimize inventory. Real-time, enterprise-wide inventory visibility,including stores, is key to enabling a buy anywhere, fulfill anywhereexperience. You’ll reduce excess inventory, capture lost sales andpromote the most profitable products to your customers.Better manage suppliers and stock levels. Connect globalsupply and distribution chains to ensure real-time informationsharing, better coordination, increased responsiveness andshortened time to market.UNLIMIT YOUR POTENTIALFOR GROWTH AND EXPANSIONBe ready to respond to opportunities by quickly deploying sites formultiple business models, channels, brands, countries, currenciesand languages, all on the same platform.Expand globally. Run your business around the world from a singleplatform that supports multiple countries, languages, tax rates andcurrencies. Easily consolidate multi-subsidiary reporting.
“We wanted one global solution that couldmanage everything and help us growand expand without having to continue toreinvest in technology and different pointsolutions.” MACLARENMultiple brands, multiple sites. Create and manage multiplewebsites for individual brands, geographies and business models—all from a single site instance.Support any selling model. Combine business-to-consumer (B2C)and business-to-business (B2B) selling models on a single platformwith a dramatically lower investment and no need to maintainseparate systems.
RUN YOUR BUSINESS ON ASINGLE UNIFIED PLATFORMWith a cloud-based infrastructure that unifies business applications andprovides a central repository for order management and customer, itemand inventory data, create seamless, brand experiences.One complete commerce platform. Eliminate integrations betweenseparate systems with natively unified ecommerce, POS, inventoryand order management, marketing, merchandising, customer serviceand financials.
“With NetSuite, trueinventory visibility acrossthe entire organizationallows us to keep upwith the demands ofour customers andretail partners.” LIONELRun your business better. Gain unprecedented, real-time visibilityacross your business by consolidating fragmented sources of data intoa single repository to make informed, timely business decisions.Ultimate business agility. Our cloud-based solution provides theflexibility and adaptability needed to keep pace with business, reduceoperational costs, increase efficiencies and eliminate the hassles ofmanaging hardware and software.
TAKE ADVANTAGE OFSUPERIOR SUPPORT &UNMATCHED EXPERTISEConsulting Applying deep industryexpertise, Consulting helps you tailoryour commerce solution to your uniquebusiness requirements.Support When you have questions orneed assistance, NetSuite’s Supportteam is at your service 24/7.SuiteApps Innovative, third-partysolutions are available to furtherextend and enhance your commerceexperience.Commerce Agency Partners Anecosystem of leading creative agenciesand system integrators that providebusinesses with superior interactivity,functionality and aesthetics.“We are strong believers inthe power of real-time data tomake solid business decisions.NetSuite now gives us thatsingle source of truth.”POS SUPPLY SOLUTIONS
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customer to provide consistent and personalized service, build loyalty, deepen relationships and grow lifetime value. Optimize customer engagements. With a central communication hub, deliver timely, relevant, data-driven messages that fuel engagement and drive revenue throughout the customer
