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CICM Professional StandardsBenchmark your behaviours and skillsagainst the following Professional Standards9.@Chartered Institute of Credit Management 2022

BUSINESS SKILLSCICM Professional Standards LevelsCICM Members are strategic and policy driven and stand out for their business and regulatory acumen. They have aunique insight into their customers or clients and are skilled at financial and data interpretation. They are innovativeand use their personal expertise to influence and achieve value-added change and continuous business improvement .The technical areas and business and personal skills align with these levels:AssociateAffiliate Your work is likely to betactical, following policies andprocedures. You complete well-definedand generally routine tasks orto address straight-forwardproblems. You exercise autonomy andjudgement to achieve shortterm positive outcomes foryour manager, customers andcolleagues, subject to overalldirection or guidance. Y our work is likely to beoperational and may involvemanaging a team, usingrelevant understanding,methods and skills tocomplete tasks and addressproblems that while welldefined have a measure ofcomplexity. Y our understanding ofpolicies and procedures,and awareness of differentperspectives and approaches,informs your decision-makingand the way you work withand influence your colleaguesand customers. Y ou achieve short-termpositive outcomes for agrowing audience.@Chartered Institute of Credit Management 2022Member Your work is likely to involvemanaging activity and/or teams, and you can usetheoretical and technicalunderstanding, methods andskills to address problemsthat are well defined butcomplex and non-routine. You manage policies andprocedures and criticallyquestion information to makedecisions, understandingdifferent perspectives andapproaches.Fellow Your work will be strategicand involve a high level ofcomplexity. You use your unique insightand evidence-based thinkingto influence and steer thedirection and outcomes ofyour organisation or theprofession, driving change. You influence stakeholdersacross the profession andcreate long-term positiveoutcomes for many people. You work with and influencea range of stakeholders,achieving medium to longterm positive outcomes for awide audience.10.

BUSINESS SKILLSCICM Professional Standards LevelsBS 1 Strategy and policyThis business skill uses understanding of opportunities and risks to develop a vision,identity and set of objectives for an organisation, and translate these into action withpolicies and prioritised plans.Affiliate You know the strategicdirection of your organisationand understand your role indelivering key objectives. You follow your departmentalpolicies and procedures in away which is consistent withthe values and culture of yourorganisation. You are aware of yourorganisation’s immediateenvironment and drawattention to issues that couldincrease risks.11.AssociateMember Y ou understand yourorganisation’s businessstrategy and departmentalplans and monitor the widerbusiness environment todraw conclusions about theimpact of events on yourorganisation. You use insight into bestpractice and the externalenvironment to informcolleagues about emergingrisks and opportunities,influencing change atstrategic, tactical andoperational levels. Y ou understand how anorganisation sets a strategy toachieve long-term objectivesand share observations aboutlinks between ideas andevents with senior colleaguesto influence priorities andplans. You make informedbusiness decisions anddevelop strategies, policiesand prioritised plans whichmeet requirements and areconsistent with organisationalstrategic goals and riskappetite. Y ou embrace yourorganisation’s values andhelp embed these in teamculture while ensuring fullcompliance with policies andprocedures. You explain clearly howpolicies and plans relate tothe strategic direction ofyour organisation and ensurethat teams are focused onpriorities which capitaliseon opportunities or mitigatecritical risks.Fellow You focus on future criticalareas for your organisationor the profession, to buildinsight into long-termopportunities and risks. You take the lead ingroups which sourceand share diverse ideasand perspectives aboutstrategies and policies togrow understanding of bestpractice. You use this unique insightto shape strategies byinfluencing leaders andengage with stakeholders tobuild a shared understandingof current and evolving vision,mission, values and strategicobjectives.@Chartered Institute of Credit Management 2022

BUSINESS SKILLSCICM Professional Standards LevelsBS 2 Business and regulatory acumenThis skill uses awareness and understanding of the business environment to enhance your organisation’s position and mitigateadverse effects. The skill requires knowledge of organisational strategic vision, mission and values, policies and procedures,products and services, customer and stakeholder behaviour and risk, and legal and regulatory requirements. The aim for decisionmaking which aligns with organisational strategy and full compliance with regulations, policies and procedures.AssociateAffiliate You know the value of yourorganisation’s products andservices to your customersand your role in deliveringthese, always followingprocedures to ensure thatyour behaviour and decisionmaking meets organisationalexpectations. You are sensitive to theimpact of the external andinternal environment on risksand customer behaviour andescalate to a senior colleaguewhen specialist support oradvice is required. You understand howagents, suppliers or partnerorganisations support yourwork and any responsibilitiesyou have in relation to these. You understand yourorganisation’s productsand services, how they aredelivered and the impactof the external and internalenvironment on customerbehaviour and risk. You apply knowledge ofyour organisation’s productsand services, and legal andregulatory requirements tointerpret policies correctlyand support consistentdecision-making, practiceand full compliance withpolicies and procedures. You can managerelationships with agents,suppliers or partnerorganisations effectivelyand report on performanceagainst contractual terms.@Chartered Institute of Credit Management 2022MemberFellow You are agile and effective atcapitalising on opportunitiesand managing risks byevaluating and correctlyinterpreting the externaland internal environmentand making sound businessdecisions which align withstrategic objectives. You are an agile, thoughtleader, advising seniormanagers on how to enhanceyour organisation’s positionand mitigate adverse effectsby understanding economicconditions, markets and otherexternal factors to anticipatecustomer behaviour and risk. You use understanding ofbusiness, law and regulationsto monitor continuously thecompliance and effectivenessof policies and proceduresand adjust practices asthe business environmentchanges. You keep up to date withthe rapidly changing legaland regulatory environmentand use your understandingto steer change and ensureorganisational compliance. You can establish andmanage agents, suppliersor partner organisations toensure cost-effective deliveryagainst contractual terms. You determine supplier andpartner models and adviseon contracts, good practiceand developments to ensuredelivery of best outcomes.12.

BUSINESS SKILLSCICM Professional Standards LevelsBS 3 Know your customer/clientThis business skill builds knowledge about customers or clients to manage risksand achieve positive outcomes.Affiliate You can verify the customer’sidentity and details andidentify account irregularitieswhich highlight risks such asvulnerability. You interact with customersto understand their needsand can access differentdata sources to build anunderstanding abouttheir ability to pay orcreditworthiness. You know up-to-date datais critical to ‘knowing thecustomer/client’ and followprocedures to updatecustomer records andhighlight to senior colleaguesirregularities or risks suchvulnerability.13.AssociateMemberFellow Y ou use financial andnon-financial informationto build a detailed andaccurate understandingabout customer/client riskand needs and know how tohighlight high risks such asfraud, vulnerability or supplychain risks. You understand the linkbetween ‘knowing yourcustomer/client’ and thesuccess of an organisation,and lead initiatives whichbuild knowledge aboutcustomers or clients and theirsuppliers to achieve positiveoutcomes. You evidence the criticallink between ‘knowingyour customer/client’and the success of anorganisation and use yourexpertise to build insightinto your customers, clients,stakeholders and theirsuppliers. Y ou ensure compliance withyour organisation’s datacontrol policies and canadvise on data protection andprivacy matters. You use your expertise incritiquing and interpretingfinancial and non-financialinformation to steer decisionsabout customer or client riskor ability to pay. You advise on policies andprocedures that meetcustomer/client expectations,manage risks and ensure thebest outcomes. Y ou know data managementtechniques, and can collectdata from multiple sources,apply data quality checks,and use a valid approach toanalyse and draw conclusionsabout your customer or client. You work with stakeholdersto ensure organisation wideunderstanding of data controlpolicies and procedures andmonitor compliance. You ensure data controland recommend policiesand procedures that delivermaximum insight, achieveobjectives and support gooddata management andregulatory compliance.@Chartered Institute of Credit Management 2022

BUSINESS SKILLSCICM Professional Standards LevelsBS 4 Financial and data interpretationThis business skill involves the interpretation of financial and non-financial data to steerdecision-making, mitigate risks, capitalise on opportunities, and ensure effective workingcapital management.AssociateAffiliate You know that effectivefinancial and datainterpretation and accountmanagement is crucialto organisational successand understand how yourwork, and that of others,contributes towards workingcapital management You accept accountability forset objectives for financialand data collection andprioritise and complete workin a proactive, accurate, andtimely way. You identify high risksituations and know how torespond, update records, andsignpost support or escalateto senior colleagues asrequired. You use your technicalknowledge of financialand data interpretation tomanage cashflow, controlrisks and capitalise onopportunities by agreeinga range of solutions suchas sustainable payment orfunding arrangements ordebt support. Y ou monitor queries, resultsand performance to ensurethe quality of work andidentify early warning signalsof issues or problems. Y ou are the escalation pointfor situations that have ameasure of complexity andhaving reviewed financialand non-financial data, takeaction to mitigate risks.@Chartered Institute of Credit Management 2022Member You grow organisationalunderstanding of theimportance of accurate dataand professional standards,and ensure policies, processesand procedures result ineffective data collection,analysis and interpretation. You deliver successfuloutcomes based onaccurate forecasting, regularmonitoring, robust warningsystems and contingencymeasures. You devise accurate datareporting tools for keyactivities and can presentthese to a range of audiencesin timely, clear and impactfulway to inform decisionmaking, highlighting anyopportunities, risks or threatsto working capital.Fellow You champion data-drivendecision-making and theimportance of professionalstandards. You use evidenced basedthinking to mitigate risks,including losses, and reviewbusiness activity and itsimpact on organisationalsuccess, including cashflowand profitability to ensurebest outcomes. You use your unique insightinto financial and datareview systems, processesand arrangements to steerorganisational direction andadvise in critical and high-risksituations.14.