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ILAC INTERNATIONAL COLLEGE //Service Excellence with BusinessCommunication ProgramsCAMPUSABOUT THE PROGRAMSTorontoCommunication is key to any successful business. In every industry, excellentVancouvercommunication skills are required to properly share information with customers,partners and employees.PROGRAM OPTIONSThe Communication and Service Essentials programs at ILAC IC explore the rolesCommunication and ServiceEssentials Diploma with co-opbusiness language, formal presentations and front desk services give students the60 weeksand responsibilities of communication professionals in a service setting. Courses inskills to succeed in any field.Students learn how to become part of a strong communications team and have the30 weeks in class 30 weeks of co-opoption of doing a paid work placement (co-op) in Canada.Communication and ServiceEssentials Certificate30 weeksEarn a Canadian diploma & gain work experience in CanadaEnjoy a flexible work schedule with afternoon classesGuaranteed job placement during co-op30 weeks in classWORKING IN CANADASTART DATES 2022/2023May 16, 2022March 27, 2023June 27, 2022May 15, 2023August 15, 2022June 26, 2023September 26, 2022August 14, 2023November 7, 2022September 25, 2023January 3, 2023November 6, 2023February 13, 2023Full-time students who qualify are permitted to work off-campus part-time duringtheir study component and full-time during scheduled breaks and their co-op term.CO-OP WORK EXPERIENCEDuring the co-op term, students practice the knowledge learned in class and gainCanadian work experience in the Communication and Service Essentials field. Co-op isalso an opportunity to develop professional contacts within the industry and enhanceCLASS TIMESMonday – Friday3:00pm – 6:00pmstudent résumés. ILAC IC's Co-op advisors offer support throughout the process offinding the right placement. Students can work full-time during the co-op component.Work experience during the co-op term may include entry-level positions such as: 5 hours online component per week.Sales RepresentativeSales AmbassadorRetail Sales ClerkNOC 6552NOC 6552NOC 6421BaristaNOC 6511Marketing AssistantNOC 1411Office AdminstratorNOC 1411ADMISSION REQUIREMENTSEnglish Proficiency: ILAC English High-Intermediate level 8 or IELTS Academic 4.0Education: High School/Secondary School Diploma or higher education*Apply Now!ilacic.com/apply-nowInterview: Successful interview with an ILAC International College team member* For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must passa FREE qualifying test upon application or assess his/ her credentials through World Education Services: www.wes.org/ca/students.Toronto & Vancouver // ilacic.com11

COMMUNICATION AND SERVICE ESSENTIALS DIPLOMA WITH CO-OP / 60 WEEKS30 weeks30 weeksCommunications ACommunications BTerm 1Term 2Term 3LanguageFundamentals kplaceEssentialsFood & BeverageServiceFront DeskServicesEnglish SkillsDevelopmentProfessionalPresentation SkillsCustomer ServiceSkillsEventPlanningSalesFundamentals6 weeks6 weeks6 weeks6 weeks6 weeksILAC Level 8 or IELTS 4.0CO-OPIELTS 6.5 English Progression*COMMUNICATION AND SERVICE ESSENTIALS CERTIFICATE / 30 WEEKS30 weeksCommunications ACommunications BTerm 1Term 2Term 3LanguageFundamentals kplaceEssentialsFood & BeverageServiceFront DeskServicesEnglish SkillsDevelopmentProfessionalPresentation SkillsCustomer ServiceSkillsEventPlanningSalesFundamentals6 weeks6 weeks6 weeks6 weeks6 weeksILAC Level 8 or IELTS 4.0English Progression** English progression may vary and is dependent on effort, regular attendance and self-study time outside of class.12Toronto & Vancouver // ilacic.comGuaranteedCo-opPlacement!IELTS 6.0

ILAC INTERNATIONAL COLLEGE //Sales & MarketingProgramsABOUT THE PROGRAMSCAMPUSTorontoThe success of any product or service is dependent on the sales and marketingVancouverprofessionals that make it attractive to consumers. In every industry, selling and promotingPROGRAM OPTIONSis an essential part of a business or organization.The Sales & Marketing programs at ILAC IC explore the roles and responsibilities of salesand retail professionals in a variety of different settings. Courses in consumer behaviour,Sales & MarketingDiploma with co-opproject management and digital marketing help students develop skills to work acrosscultures in sales, brand promotion and social media.92 weeks40 weeks in class 12 reading weeks 40 weeks of co-opStudents learn how to become part of a strong sales and marketing team and have theoption of doing a paid work placement (co-op) in Canada.Sales & Marketing Certificatewith co-op (Vancouver only)Earn a Canadian diploma & gain work experience in CanadaEnjoy a flexible work schedule with evening classesGuaranteed job placement during co-op54 weeks24 weeks in class 6 reading weeks 24 weeks of co-opWORKING IN CANADAFull-time students who qualify are permitted to work off-campus part-time duringSales & MarketingDiplomatheir study component and full-time during scheduled breaks and their co-op term.52 weeks40 weeks in class 12 reading weeksCO-OP WORK EXPERIENCEDuring the co-op term, students practice the knowledge learned in class and gainSTART DATES 2022/2023Canadian work experience in the Sales & Marketing field. Co-op is also an opportunityto develop professional contacts within the industry and enhance student résumés.May 24, 2022March 13, 2023August 8, 2022May 23, 2023ILAC IC's Co-op advisors offer support throughout the process of finding the rightOctober 17, 2022August 7, 2023placement. Students can work full-time during the co-op component.January 9, 2023October 16, 2023CLASS TIMESMonday – Thursday6:15pm – 9:45pmWork experience during the co-op term may include entry-level positions such as:Sales RepresentativeSales AmbassadorRetail Sales ClerkNOC 6552NOC 6552NOC 6421Marketing AssistantNOC 1411Office AdminstratorNOC 1411Retail ConsultantNOC 6421 5 hours online component per week.ADMISSION REQUIREMENTSEnglish Proficiency: ILAC English Advanced level 12 or IELTS Academic 5.0Education: High School/Secondary School Diploma or higher education*Interview: Successful interview with an ILAC International College team memberApply Now!ilacic.com/apply-now* For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must passa FREE qualifying test upon application or assess his/ her credentials through World Education Services: www.wes.org/ca/students.Toronto & Vancouver // ilacic.com13

SALES & MARKETING DIPLOMA WITH CO-OP / 92 WEEKS52 weeks40 weeksTerm 1Term 2Term 3Term 4Term ngWorking AcrossCulturesBREAK8 weeksProjectManagementBREAK8 weeksILAC Level 12 or IELTS 5.0ConsumerBehaviourBREAKIntegrated BrandPromotion8 weeksBREAK8 weeksSocial MediaMarketingIELTS 7.5 SALES & MARKETING CERTIFICATE WITH CO-OP / 54 WEEKS30 weeks24 weeksTerm 1Term 2Term talMarketingWorking AcrossCultures8 weeksIntegrated BrandPromotionBREAK8 weeksILAC Level 12 or IELTS 5.0GuaranteedCo-opPlacement!BREAKSocial MediaMarketingCO-OP8 weeksIELTS 7.0 English Progression*SALES & MARKETING DIPLOMA / 52 WEEKS52 weeksTerm 1ProfessionalCommunicationWorking AcrossCultures8 weeksILAC Level 12 or IELTS 5.0Term 2BREAKOrganizationalBehaviourProjectManagementTerm 3BREAK8 weeksProfessionalSalesConsumerBehaviour8 weeksTerm 4BREAKMarketingFoundationsIntegrated BrandPromotion8 weeksEnglish Progression** English progression may vary and is dependent on effort, regular attendance and self-study time outside of class.14Toronto & Vancouver // ilacic.comCO-OP8 weeksEnglish m 5BREAKDigitalMarketingSocial MediaMarketing8 weeksIELTS 7.0

ILAC INTERNATIONAL COLLEGE //Business AdministrationProgramsCAMPUSABOUT THE PROGRAMSTorontoA business is only as successful as the people that manage its day-to-day operations.VancouverUnderstanding how organizations work and how to solve business problems is essential torunning a successful business.PROGRAM OPTIONSBusiness AdministrationDiploma with co-opThe Business Administration Programs at ILAC IC explore the roles and responsibilities ofmanagers in an office setting and gives students the skills needed for a career in businessadministration. The program focuses on all aspects of managing and organizing a businessin an administrative capacity and includes courses in analytics, human resources and92 weeksbusiness management.40 weeks in class 12 reading weeks 40 weeks of co-opStudents learn how to become strong business administrators and have the option of doinga paid work placement (co-op) in Canada.Business AdministrationDiploma52 weeksEarn a Canadian diploma & gain work experience in CanadaEnjoy a flexible work schedule with evening classes40 weeks in class 12 reading weeksGuaranteed job placement during co-opSTART DATES 2022/2023WORKING IN CANADAMay 24, 2022March 13, 2023August 8, 2022May 23, 2023October 17, 2022August 7, 2023January 9, 2023October 16, 2023Full-time students who qualify are permitted to work off-campus part-time duringtheir study component and full-time during scheduled breaks and their co-op term.CO-OP WORK EXPERIENCECLASS TIMESDuring the co-op term, students practice the knowledge learned in class and gainMonday – Thursday6:15pm – 9:45pmCanadian work experience in the Business Administration field. Co-op is also an 5 hours online component per week.résumés. Our Co-op advisors offer support throughout the process of finding the rightopportunity to develop professional contacts within the industry and enhance studentplacement. Students can work full-time during the co-op component.Work experience during the co-op term may include entry-level positions such as:Marketing AssistantNOC 1411Sales AmbassadorSales RepresentativeNOC 6552Office AdminstratorNOC 1411Retail Sales AgentNOC 6421Adminstrative ClerkNOC 1411NOC 6552ADMISSION REQUIREMENTSEnglish Proficiency: ILAC English Advanced level 12 or IELTS Academic 5.0Education: High School/Secondary School Diploma or higher education*Apply Now!ilacic.com/apply-nowInterview: Successful interview with an ILAC International College team member* For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must passa FREE qualifying test upon application or assess his/ her credentials through World Education Services: www.wes.org/ca/students.Toronto & Vancouver // ilacic.com15

BUSINESS ADMINISTRATION DIPLOMA WITH CO-OP / 92 WEEKS52 weeks40 weeksTerm 1Term 2Term 3Term 4Term usiness MathIntroduction toAccountingAnalytics forBusinessDecisionsWorking AcrossCulturesBREAK8 weeksProjectManagementBREAK8 weeksILAC Level 12 or IELTS 5.0Introduction toBusinessManagementBREAK8 weeksHumanResourcesManagementBREAK8 weeksDigitalMarketing52 weeksTerm 1Term 2Term 3Term 4Term usiness MathIntroduction toAccountingAnalytics forBusinessDecisionsWorking AcrossCultures8 weeksILAC Level 12 or IELTS 5.0ProjectManagement8 weeksIntroduction toBusinessManagement8 weeksBREAKHumanResourcesManagement8 weeksEnglish Progression** English progression may vary and is dependent on effort, regular attendance and self-study time outside of class.16Toronto & Vancouver // ilacic.comCO-OPIELTS 7.5 BUSINESS ADMINISTRATION DIPLOMA / 52 WEEKSBREAKBREAK8 weeksEnglish italMarketing8 weeksIELTS 7.0

Courses (A - C)#of weeks with Co-op#of weeksCodeCourse Name/LengthDescriptionProgram(s)ABD01Analytics forBusiness DecisionsThe field of Business Analytics is growing in every industry. This courseprovides an introduction to modern theory, tools, and techniques usedwhen making business decisions. Students will develop the skills neededto be successful in a business analytics role using methodologies todevelop a strategic advantage. Students will be able to analyze, presentfindings, and make meaningful conclusions about data in a businesssetting and offer valuable insights by recognizing, interpreting, andsummarizing your company’s data.BusinessAdministrationIn this course, students will use a variety of communication skills that weneed every day to help us be successful in the workplace. The courseis designed to strengthen the knowledge of concepts and skills relatedto business, and encourages critical thinking about spoken and writtencommunication. Lessons will offer students a task-based, integratedskills approach to develop core business skills such as writing dailyworkplace correspondence, taking part in meetings and interviews, andengaging in small talk.Service Excellencewith BusinessCommunicationThis course provides foundational math concepts to students lookingto succeed in business environments. It is designed to help studentsdetermine best courses of action when considering management,finance and investment options. In the early part of the course, studentswill cover basic topics including arithmetic, algebra, and linear systems,applying them to real world situations. Students will then explore avariety of mathematical management topics such as cost-volume-profitanalysis, discounts, markup and markdown, and simple interest.BusinessAdministrationThis course establishes a foundation for the development and practiceof the values, attitudes, and skills necessary for entry-level employees,new Canadians, and immigrants to transition into Canadian workplaceculture. Students will create résumes, learn interviewing skills, andpractice skills essential for effective business communication. Throughthe exploration of their aptitudes, students will learn how transferableskills lead to success in their chosen profession.Service Excellencefor BusinessToday, customers are far more educated and sophisticated, with accessto more information than ever before. This course introduces students tothe field of consumer behavior and how it applies to sales and marketing.Through the analysis of internal and external influences imposed on theconsumer, students learn how marketers attempt to influence consumerbehavior. To better understand the target market as consumers, needsand motivation, risk perception, group dynamics, attitudes, and theconsumer decision-making process are explored.Sales & MarketingThis course explores the core competencies and best practices thatenhance excellent customer service solutions. Students will exceedcustomer expectations through the understanding of moments of truth,the anticipation of customer needs, and the use of the service recoveryprocess securing a competitive advantage.Service Excellencefor Business8 WeeksBC001BusinessCommunicationSkills6 WeeksBBM01Business Math8 WeeksCWE01Canadian WorkplaceEssentials6 WeeksCCB01Consumer Behaviour8 WeeksCSS01Customer ServiceSkills6 Weeks926092485230524026Service Excellencewith BusinessCommunication60309248524026Service Excellencewith BusinessCommunication6030Toronto & Vancouver // ilacic.com17

Courses (D - F)#of weeks with Co-op#of weeksCodeCourse Name/LengthDescriptionProgram(s)DDM01Digital MarketingThe Internet is a dynamic marketplace. This class will give students theunderstanding of the Internet marketplace necessary to adapt to itsmany changes, while also equipping students with the skills neededto perform vital daily functions. By the end of this course, studentswill have a richer understanding of the foundations of the new digitalmarketing landscape and acquire a new set of stories, concepts, andtools to help ythem digitally create, distribute, promote and priceproducts and services. Topics covered in this course include internetmarketing foundations, how search engines work, SEO, paid searchmarketing, online advertising, landing page optimization, analytics,online PR and ORM, and mobile marketing.Sales & MarketingThis course is designed to develop student’s core business skills througha task-based, integrated skills approach focusing on reading, listening,and discussion. Case studies will be used to help students learn generalbusiness practices and engage them in discussions about businessproblems where you will recommend solutions through active groupwork and collaboration.Service Excellencewith BusinessCommunicationThrough the planning and execution of a small-scale event, studentswill examine the process of conceptualizing, planning, developing,marketing, and staging events of various types. Students explorepractical subjects such as financial planning, project administrative andmanagement tasks, negotiation, and other roles and responsibilities ofconference and event coordinators.Service Excellencefor Business8 WeeksESD01English SkillsDevelopment6 WeeksEEP01Event Planning6 Weeks92Final Project2 WeeksFBS01Food & BeverageService6 Weeks926048Front Desk Services6 WeeksToronto & Vancouver // ilacic.com30402630In this course, students are required to complete a project based onthe core principles of customer service. This is a chance to apply theskills and knowledge they have accumulated from each course ofthe program as well as an opportunity to think critically about theirexperiences in customer service from a Canadian perspective.Service Excellencefor BusinessThis course is designed to prepare students for an entry-level positionin one of the most in-demand industries – food and beverage. Topicsinclude the roles and responsibilities of a food and beverage workerincluding the purpose of safety in the workplace.Service Excellencefor Business4048This course prepares students for an entry-level front desk positionby providing an overview of the roles and responsibilities offrontline representatives in various industries. Topics will include keyadministrative tasks for hotel front desk, office reception, serviceproviders and beyond.402626Service Excellence withBusiness Communication30Service Excellencefor Business484026Service Excellence withBusiness Communication601852Service Excellencewith on60FFP015430

Courses (H - L)#of weeks with Co-op#of weeksCodeCourse Name/LengthDescriptionProgram(s)HRF01Human ResourcesFundamentalsThis course will provide learners with the knowledge of how humanresources management increases company performance. Students willexplore topics such as recruiting and selection, training and retention,employee relations, and health and safety from a management levelperspective.Service Excellencefor BusinessThe purpose of this course is to provide students with an understandingof the human resources function, and the role that managers playto ensure organizational effectiveness. This course will examine howhuman resource systems enable improvement in processes and enhancestrategic decision making.

Service Essentials for Business Diploma with Co-op 48 Weeks 9 9 40 Weeks 9 ILAC Level 10 (IELTS 4.5) ILAC Level 10 (IELTS 4.5) . Students learn how to become part of a strong communications team and have the option of doing a paid work placement (co-op) in Canada. CAMPUS Toronto PROGRAM OPTIONS 30 weeks 30 weeks in class