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Travel: Hotel ServiceTravel Service GuideLast Revised: July 5, 2022Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers
ContentsHotel Service .1Section 1: IMPORTANT – About this Guide .1Section 2: Overview.1Section 3: Benefits .2Section 4: Service/Feature Comparison .2Section 5: Supported Hotel Suppliers .3Section 6: What the User Sees.4Photo Gallery . 6Cancellation Policy . 7Section 7: Configuration .8Overview . 8Part 1: Professional and Standard Editions – Client Agreement . 8Part 2: Professional Edition – Configuration in Concur Travel. 10Part 2: Standard Edition – Configuration in Concur Travel. 11Part 3: Additional Tasks or Information . 13Travel Policy and Rules . 13Shared Custom Fields. 16Finishing Data Points . 18Passive Segments . 19Passive Segment Examples . 20Virtual Payments . 22Section 8: Known Issues / Limitations .27Section 9: Supplier-Specific Details . 28Section 10: Supplier Setup . 35Section 11: Supplier-Specific Features .37Rate Attribution. 37Booking.com: CVV Numbers . 38HRS: HRS Pay. 38The Hotel Network (THN) Only: Cancellation . 38HCorpo Only: Vouchers . 39Rakuten Travel: Required Terms and Conditions, Privacy Statement . 41Configuration for Professional Travel . 41Configuration for Standard Travel . 46Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.i
Revision HistoryDateRevision Notes/CommentsJuly 5, 2022Updated Supported Hotel Suppliers with note re: connectors beingdecommissioned in near future.June 13, 2022Added information re: HRS GmbH is now an authorized CHS Provider toSupported Hotel SuppliersUpdated Known Issues/Limitations section regarding profile preferences fordiscounted rates.April 29, 2022Added Trip Source and Trip Source 2 to Shared Custom FieldsApril 22, 2022Moved content from April 14 from Virtual Payments to KnownIssues/LimitationsApril 14, 2022Included note re: disconnecting hotel direct connect, Virtual Payments section.January 14, 2022Updated the copyright year; no other changes; cover date not updatedNovember 15, 2021Removed information re: Airbnb and iAlbatros, added section Configuration Part 3: Additional Tasks or Information Virtual Payments RoomIt by CWTEnables Global Virtual Card PaymentsSeptember 22, 2021Added information re: Supply MarketPlace by American Express GlobalBusiness Travel is now an authorized CHS Provider to Supported HotelSuppliers and Configuration Part 1: Professional and Standard Editions –Client AgreementAugust 4, 2021Added information re: itinerary remarks and examples to Configuration Additional Tasks or Information Finishing Data Points section.June 8, 2021Updated Supported Hotel Suppliers: indicated Tripsource support for CHS andincluded CapitaUpdated Configuration: clarified rate attribution and adding travel policy andrules details, clarified HRS example details and virtual payment details, movedRate Attribution section to Supplier-Specific Features.Updated Supplier-Specific Details: shared custom fields and order in whichsupplier details are displayedUpdated Supplier Setup: clarified fields available for suppliersUpdated Supplier-Specific Features: added new section HRS PayMarch 19, 2021BCD TripSource is now an authorized CHS ProviderPassive Segment examples updated for Apollo GDSFebruary 25, 2021Updates and further clarifications made in Overview, What Users Sees,Additional Tasks or Information, Supplier Specific Features sectionsAdded Rate Attribution details to Additional Tasks or Information sectionAdded further details in Known Issues / Limitations sectioniiDecember 10, 2020Updated Known Issues/Limitations sectionDecember 7, 2020Updated Booking.com entry in Supported Hotel Suppliers sectionTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
DateNovember 30, 2020Revision Notes/CommentsThis Travel Service Guide merges all Hotel Service-related content into onedocument, including the previously available TSGs: Hotel Service 2.0 APITravel Service Guide and HRS Direct Connect Travel Service Guide.New images, passive segment examples, and details for supported featureshave been added.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.iii
Hotel ServiceSection 1: IMPORTANT – About this GuideBe aware of the following: Infinite variables: Certain scenarios have an infinite number of variables orextremely unusual circumstances, like rare cancellation or refund situations.So, not all scenarios can be presented in this guide. Also, certain processesmay be influenced by third- or fourth-party providers. In some cases, youmust contact the provider directly. User interface, fees, rates, schedules: When other providers change theiruser interface (for example, web site) or their fees/rates/schedules, they areunder no obligation to make SAP Concur aware of those changes. If a screensample in this guide is outdated because of a change made by a provider, wewill update that screen sample when we become aware of the change and atour earliest convenience. Permissions: A company's admin may or may not have the correctpermissions to manage the feature described in this guide. If an admin needsto manage this feature and does not have the proper permissions, theyshould contact the company's SAP Concur administrator.Also, the admin should be aware that some of the tasks described in thisguide cannot be completed by the company. In this case, the client mustcontact their TMC (if a TMC provides their support) or SAP Concur (if SAPConcur provides their support).Section 2: OverviewThe Hotel Service API Direct Connections provides a method for Concur Travel usersto access hotel inventory from a designated Hotel Supplier.Concur Travel currently supports two versions of the Hotel Service, version 1.0 whichhas added features and is leverages Open Travel Alliance’s 2015 standard for HotelSuppliers. Concur is migrating suppliers onto version 2.0 and continues to invest inthat interface to improve the overall experience for Concur administrators andtravelers.The API is based on a client/server architecture, where SAP Concur solutions, as theclient, pulls data via requests made to the Hotel Supplier server, which responds withhotel content information, reservation confirmations, and other relevant information.Once the Hotel Supplier has developed and certified their interface with the HotelService their inventory is eligible to appear in hotel searches made in Concur Travel.All Hotel Service suppliers can be configured to display their content alongside GDSsourced content.Custom Hotel Sourcing (CHS) suppliers can be configured as a sole source, without aGDS hotel connection.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.1
Section 3: BenefitsThe Hotel Service 2.0 API is an evolution of the previous Hotel Service 1.0 API (HS1)with more features and functionality on new Micro Service architecture. Micro Service code includes improvements in stability, maintenance,troubleshooting, logging and monitoring. Additional improvements include: Proprietary-level de-duplication Full hotel details Photo gallery Property level amenities Extended search radius for corporate (preferred) propertiesSection 4: Service/Feature ComparisonEndpointSearchAvailabilityRate detailsHotel DescriptionReservationRead itineraryCancelModificationFeaturesProperty-level AmenitiesCustom fieldsDeduplicationResponsedetails inSearchPreferenceStar ratingThumbnail image2Hotel Servicev 2.0Hotel Servicev 1.0ProprietaryAPI x xx x x xx xx xxxxTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
Section 5: Supported Hotel SuppliersSupplierConnectorNameAPIAdditional InfoAmerican ExpressGlobal Business TravelAmex DirectProprietary API (notHotel Service)Web onlySupply MarketPlace by American ExpressGlobal Business TravelAmexGBTSupplyMarketPlaceHotel Service 2.0 APIWeb and MobileBooking.comBookingComHotel Service 2.0 APIWeb onlyCapitaCapitaHotel Service 2.0 APIWeb onlyCDS*CDSHotel Service 1.0 APIWeb onlyDirect Connect Hotels(Cleartrip Hotels)*CleartripHotel Service 1.0 APIWeb onlyHCorpo: HotelCorporate System*HCorpoHotel Service 1.0 APIWeb onlyHotel.deHotel.deProprietary API (notHotel Service)Web onlyThe Hotel Network*The HotelNetworkHotel Service 1.0 APIWeb onlyHRS CompanyHRSHotel Service 2.0 APIWeb and MobileHRS GmbHHRS CHSHotel Service 2.0 APIWeb and MobileIncludes CHS; referto the Custom HotelSourcing TSG foradditional informationIncludes CHS; referto the Custom HotelSourcing TSG foradditional informationThe Lido Group*The Lido GroupHotel Service 1.0 APIWeb onlyPremier Inn*Premier InnHotel Service 1.0 APIWeb onlyRakuten*RakutenHotel Service 1.0 APIWeb onlyRoomIt by CWTTMRoomIt by CWTHotel Service 2.0 APIWeb and MobileRoomIt by CWTTMRoomIt-CSSHotel Service 2.0 APIWeb and MobileIncludes CHS; referto the Custom HotelSourcing TSG foradditional informationTeldar*TeldarHotel Service 1.0 APIWeb onlyBCD TripSource TripSourceHotel Service 2.0 APIWeb and MobileTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.3
SupplierConnectorNameAPIAdditional InfoBCD TripSource TripSource 2Hotel Service 2.0 APIWeb and MobileIncludes CHS; referto the Custom HotelSourcing TSG foradditional information*No further implementations should be made with these connectors as HSv1 isscheduled for decommissioning in the near future. To determine if a contract with a supplier is required, refer to the SupplierSpecific Details section of this guide.Section 6: What the User SeesWhen an administrator enables a Hotel Service supplier, Concur Travel will displaycontent from that supplier in hotel searches. The results will be labeled so users andadministrators can distinguish which results came from which the provider, forexample, HRS.In the Concur Travel desktop app, hotel rates appear in the following format:4Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
In the Concur Travel mobile app, hotel rates appear in the following format:The remainder of the process is the same as for any other booking; selecting a hotel,proceeding through the Review and Reserve page, reviewing the itinerary, havingthe option for cancellation, etc. Exceptions are described below.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.5
Photo GalleryThe user can review the photo gallery by clicking the image in the upper-left corner.Gallery images will be sourced differently depending on which source(s) providedsearch results for the property.6 If only the GDS provided search results, the images are sourced fromLeonardo. If GDS and a Hotel Service supplier provided search results, the images aresourced from Leonardo. If only the Hotel Service supplier provided search results, the images aresourced from the supplier, via Hotel Service.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
Cancellation PolicyTo preview the cancellation policy before booking, click the Rules and cancellationpolicy link, located under the rate details for a given rate.The cancellation policy is also available during the review process.The display of rate details in Trip Review is configurable by the site administrator. Toenable rate details display in Trip Review, under Company Travel Configuration, clickWizard Options, and select Require User confirmation of hotel rate policy.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.7
Section 7: ConfigurationOverviewComplete these steps based on your edition of Concur Travel. Part 1: Professional and Standard Editions – Client Agreement Part 2: Professional Edition – Configuration in Concur Travel– or – Part 2: Standard Edition – Configuration in Concur Travel Part 3: Professional and Standard Editions – Additional Tasks or InformationPart 1: Professional and Standard Editions – Client AgreementA client agreement is recommended; it may or may not be required depending onthe Hotel Supplier. The client should contact the respective Supplier AccountManager directly. Refer to the details below regarding agreements with the hotelcontent suppliers.SupplierDescription / ActionGBT/AmexGBTSupplyMarketPlaceA customer agreement with GBT is required. Contact the client's accountmanager at GBT.Booking.comAn agreement is not required; non-agreement holders can enableBooking.com content.However, commercial agreements and incentives with custom rates(10% discount) are available.Booking.com will provide agreement holders with a Corporate ID, whichshould be entered in the Hotel Connectors section (described below).For more information, contact b2bpartners.support@booking.comCDS8CDS requires that a client has an agreement to be enabled withinConcur Travel. To sign up, contact CDS at: contact@cdsgroupe.com.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
SupplierDescription / ActionDirect ConnectHotels(CleartripHotels)The Concur Travel client/TMC must set up a deposit account withCleartrip. If the Concur travel client/TMC already has a deposit accountsetup for Cleartrip Air, Cleartrip can use the same account for hotel(note that Cleartrip must be notified).The application process document is available on the SAP ConcurSupport Portal.1. Once the Concur client/TMC is ready to activate the Cleartrip API,the client/TMC must register at: sriram.v@cleartrip.com.2. The client/TMC will contact Cleartrip so Concur Travel can set up adeposit account key and production key (API Key) for the APIpartner. The response time is usually 48 hours.3. Cleartrip will link the API production key to the deposit account keyand grant access to the API Merchant dashboard.4. The client/TMC will deposit money into the Concur Travel account,either by check or transfer. Cleartrip will send the client/TMC thedetails of where to deposit funds after the deposit account key iscreated. Transferring funds may take 1-7 days, depending on themethod of transfer.5. Once the deposit account and API production keys are linked andmoney has been deposited, the client/TMC can update the ConcurTravel system admin and begin making bookings.For more details, visit the Deposit Account FAQ t account/HCorpoBefore enabling in Concur Travel, HCorpo requires an agreement withthe Concur Travel client. If the client does not already have anagreement, the client must contact HCorpo:Audrey Serror, Managing Director Hotel Corporate System55 rue Anatole France92300 Levallois-PerretFRANCEEmail: Audrey.Serror@hcorpo.comThe response time is usually 24-48 hours.The HotelNetworkBefore enabling in Concur Travel, The Hotel Network requires anagreement with the Concur Travel client. If the client does not alreadyhave an agreement, the client contacts THN by email atconcurconnect@hotelnetwork.com.au.THN will process the request andcontact the client within 1-2 business days to provide the client ID andadditional details.HRS and HRSCHSA customer agreement with HRS is not required, but it is highlyrecommended. The customer should contact the HRS Account Managerdirectly.The Lido GroupBefore enabling in Concur Travel, The Lido Group requires an agreementwith the Concur Travel client. If the client does not already have anagreement, the client contacts The Lido Group by email:Benjamin Weinmann at benjaminw@lido.com.au.The response time is usually 24 hours.Premier InnA client agreement with Premier Inn is optional.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.9
SupplierDescription / ActionRakuten TravelRakuten Travel does not support client agreements.CWT/RoomItA customer agreement with CWT is required. Contact the client’saccount manager at CWT.BCD/TripSourceA customer agreement with BCD is required. Contact the client’saccount manager at BCD.Part 2: Professional Edition – Configuration in Concur TravelTo display and book content from a Hotel Service provider (assuming an agreementis in place), use the configuration steps below. To configure:1. To access the desired client travel configuration, click Administration Travel (on the sub-menu) Travel System Admin.NOTE: Depending on the admin’s permissions, the page may appearimmediately after you click Administration or Travel.2. In the Hotel Connectors section of the travel configuration page, locate thedesired hotel content supplier.3. For the desired hotel content supplier, select the Enable checkbox.4. Fill in the appropriate fields relevant to the selected supplier. For more information on supplier-related fields, please refer to theSupplier Setup section of this guide.NOTE: If the Hotel Supplier supports the sharing of profile fields, thesupported fields will be available in the Hotel Connectors section forthe admin to select.10Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
5. The Country section is displayed when the Enable checkbox is checked.6. For each Direct Connect partner:1) Select the desired Country.2) Select the appropriate hotel service option from the Direct Connectlist.Part 2: Standard Edition – Configuration in Concur TravelOnce an agreement is in place, if required, use the steps below to configure ConcurTravel. To configure:1. In the Travel Setup Wizard, click the Discounts and Travel Contentsetup step.2. Select the desired configuration.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.11
3. Click the Direct Connect tab.4. In the Hotel Connectors section, locate the desired Hotel Supplier.5. For the desired Hotel Supplier, select the Enable checkbox.6. Fill in the appropriate fields relevant to the selected supplier. For more information on supplier-related fields, please refer to theSupplier Setup section of this guide.NOTE: If the Hotel Supplier supports the sharing of profile fields, thesupported fields will be available in the Hotel Connectors section.7. The Country section is displayed when the Enable checkbox is checked.12Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
8. For each Direct Connect partner:1)Select the desired Country.2) Select the appropriate hotel service option from the Direct Connectdrop-down list.Part 3: Additional Tasks or InformationTravel Policy and RulesCompanies are able to enforce travel policy on hotel searches and bookings byapplying specific travel rules. Support for rules differ between Hotel Service andCustom Hotel sourcing. For more information about Travel Policy and Rules, please refer to theApprovals, Rules, and Classes/Policies Travel Service Guide.Rules for hotels searches and bookings may include policy settings specific to: Hotel rate type, currency, price range, description Hotel property location, preference level, rating, type Hotel list from search Hotel chain preference level Hotel content source Hotel stay datesThe support for rules may differ between configuration settings in the Travel Adminconfiguration. The following table specifies these differences, based on suppliercontent.Hotel Rule NameGDS or DualSource (GDS Direct Connect)Custom HotelSourcing (DirectConnect only)Hotel rate is [Condition] [Currency] [HotelRate]YYHotel Rate is [condition] the government location basedper diem rate [PlusMinus] [Money][CurrencyOrPercent]YYHotel Rate is [Condition] the government hotel levelper diem rate [PlusMinus] [Money][CurrencyOrPercent]YYTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.13
14Hotel Rule NameGDS or DualSource (GDS Direct Connect)Custom HotelSourcing (DirectConnect only)Hotel Rate is [Condition] the lowest rate at the hotelplus [Money] [CurrencyOrPercent]YYHotel Rate is [condition] the lowest rate at the hotelwhose description contains any of the text'[DescriptionList]' plus [Money] [CurrencyOrPercent]YYRoom rate is [Condition] the lowest rate available plus[Difference] [CurrencyOrPercent]YYRoom rate is [Condition] the lowest rate available at apreferred hotel plus [Difference] [CurrencyOrPercent]YYRoom rate is [Condition] the lowest rate available at a[PreferredList] hotel plus [Difference][CurrencyOrPercent]YYRoom rate is [Condition] the lowest rate whosedescription contains any of the text '[DescriptionList]'at a preferred hotel, plus [Difference][CurrencyOrPercent]YYHotel property is preferredYYHotel property is not preferredYYHotel is [PreferredList]YYHotel is at the highest preference level in the resultsYYHotel is not at the highest preference level in theresultsYYHotel search results contain preferred propertiesYYHotel property is one of [HotelPropertyList]YYHotel property is not one of [HotelPropertyList]YYHotel chain is preferredYYHotel chain is not preferredYYHotel chain is one of [HotelVendorList]YYHotel chain is not one of [HotelVendorList]YYHotel Rate is [Condition] the contract rate at this hotel[PlusMinus] [Money] [CurrencyOrPercent]YNHotel Rate is [Condition] the local currency contractrate at this hotelYNHotel Rate is [Condition] the location rate or[Currency][Money]YYHotel Rate is from the Reservation SystemYNHotel Rate is not from the Reservation SystemYNTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
Hotel Rule NameGDS or DualSource (GDS Direct Connect)Custom HotelSourcing (DirectConnect only)Hotel rating is [Condition] [StarRating] star(s);unknown defaults to [DefaultStars] star(s)YYSearch results contain one or more of these vendors:[VendorList]YYHotel is in country/region [CountryList]YYHotel is not in country/region [CountryList]YYHotel is in region [Region]YYHotel is not in region [Region]YYHotel is in state/province [StateList]YYHotel not in state/province [StateList]YYHotel is in a city that is one of [CityList]YYHotel is not in a city that is one of [CityList]YYRate description contains any of text '[DescriptionList]'YYRate description does not contain any of text'[DescriptionList]'YYOther rate descriptions at this hotel contain any of thetext '[DescriptionList]'YYHotel search results contain at least one property thatis [PreferredList]YYHotel search results contain no properties that are[PreferredList]YYHotel rate is from source [Source]YYHotel rate is not from source [Source]YYHotel has rates from source [Source]YYHotel has no rates from source [Source]YYHotel is a Fedrooms hotelYNHotel is not a Fedrooms hotelYNHotel rate is a Fedrooms rateYYHotel rate is not a Fedrooms rateYYHotel has Fedrooms rates availableYYHotel does not have Fedrooms rates availableYYSearch results contain Fedrooms ratesYYSearch results do not contain Fedrooms ratesYYTravel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.15
Hotel Rule NameGDS or DualSource (GDS Direct Connect)Custom HotelSourcing (DirectConnect only)Hotel is a FEMA hotelYNHotel is not a FEMA hotelYNSearch results contain at least one FEMA hotelYNSearch results do not contain any FEMA hotelsYNHotel stay [Condition] [NumNights] nightsYYShared Custom FieldsSpecific hotel content suppliers will allow Concur Travel to pass custom profile fieldsand custom trip fields, such as department identifier and cost center, to the vendor.Not every vendor supports this feature. Currently, the following hotel contentsuppliers share custom fields: CDS HCorpo HRS Premier Inn Trip Source Trip Source 2! IMPORTANT: It is important to have an initial discussion about custom fieldswith the hotel content supplier during the setup phase. The supplier will advisewhich fields are available and help determine the data that should match. To configure:1. Click Administration Travel System Admin.2. In the Company-Specific section of the left menu, click Share CustomFields.3. Select a company, travel configuration, or both.16Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
4. Select a booking source.5. Click Search shares. The list of custom fields that appears includes bothcustom trip fields as well as custom profile fields. Specific client configurationsallow Concur Travel to pass custom fields.6. Select the custom field that should map with the shared name (based onprevious conversation with the hotel content supplier).7. Click Save shares.NOTE: Shared Names (REM 1 to REM 9) can be customized to be vendorspecific. Once setup is complete, it is recommended to conduct a testbooking and confirm the data transferred correctly by contacting thesupplier.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.17
Finishing Data Points To configure:1. On the travel configuration page, in the Profile & Finishing section of theleft menu, click Finishing Template Editor.2. Locate the relevant finishing template and update it to include remarksspecific to the hotel content supplier, if needed.18Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.
Please note that itinerary remarks are automatically added to the PNR for anydirect connect booking.Examples of these itinerary remarks include:A5R ‡SCANCELLATION CHARGE APPLIES PRIOR TO 3 22 21 6 00 PM LOCAL TIME .A5R ‡STOTAL ROOM PRICE USD 136.00 TOTAL ROOM PRICE INCL. TAX USDA5R ‡S158.37 ***PRINT THIS CONFIRMATION FOR HOTEL CHECK IN***A5R ‡SRESERVED BY JOHN SMITH RESERVED BY-12223322308A5R 29281AS HHT VG 23MAR GK/GK1 SFO/OUT24MAR/VG CLEAN SAFE HOTEL EMBLEM BY/SINGLE/RG-158.37USD/G/SI- 562 SUTTER STREET ‡SAN FRANCISCO CA 94102‡FONE14154334434 SINGLE CONFIRMED HRS DIRECT CONNECT/CF-143922322-Passive SegmentsPassive segments are automatically written, depending on whether or not the travelconfiguration is set to allow passive segments for a specific vendor. To enablepassive segments for bookings made through the API, select the GDS PNR Optionscheckboxes, as indicated below, to ensure that passives segments are created for allvendors.Maintain the option Use the default specified above.Alternatively, select the option Always write passives for this vendor.Travel: Hotel Service Travel Service GuideLast Revised: July 5, 2022 2004 - 2022 SAP Concur All rights reserved.19
NOTE: If both GDS PNR options are selected above and Never write passives forthis vendor is selected from the drop-down list, the passive segment for avendor will not be written. For more information, refer to GDS PNR Options in the Travel System Admindocumentation.Passive Segment ExamplesHS2 PASSIVE SEGMENT INPUT AND OUTPUT [HRS 02SEP-03SEP//SI-DC HRS/V-RT/CF12
Concur Travel currently supports two versions of the Hotel Service, version 1.0 which has added features and is leverages Open Travel Alliance's 2015 standard for Hotel Suppliers. Concur is migrating suppliers onto version 2.0 and continues to invest in that interface to improve the overall experience for Concur administrators and travelers.
