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3. Understanding the Offers3.1 Licensing ModelsThe Cisco WebEx offers are divided into two categories: Company-wide offers and Access offers. The Companywide offers include the Employee Count and Active User licensing models and the Access offers include theNamed User and Ports licensing models. The Access offers also include a set of SKUs that you can use to “stepup” from Ports to Named User and from web conferencing to Enterprise Edition. See Table 1 (ProductDescriptions).Note:Licensing model and service dicates the number of participants allowed in a web conferencing session.3.1.1 Company-wide OffersEmployee Count: This subscription is designed for a company to purchase the offering for each employee withintheir entire organization. For example, a 1000-employee organization will need to purchase 1000 licenses. Thismodel offers simplicity in procurement and predictability in cost for organizations willing to make an enterprisewide licensing commitment.Note:In order to purchase the Employee Count subscription, your organization must have a minimum of 100employees. If your organization has fewer than 100 employees or does not need to enable collaboration for allemployees, consider the Named User offers outlined in this document.Active User: This subscription is designed for organizations that expect broad usage of Cisco WebEx services,expect the usage to grow over time, and prefer a fixed annual payment. In this model, the initial subscription isbased on 15 percent of the total employee count, yet all employees receive access to the Cisco WebEx service.In year two, Cisco will calculate the number of active users averaged over the immediately preceding three-monthperiod (months nine, 10, and 11) to determine the new subscription count. An employee is considered an activeuser if it hosts one or more meetings per month. The year two subscription is the number of active userscalculated in the audit or the amount of the initial subscription, whichever is greater, meaning that if the numberof active users falls below 15 percent of the total employee base, the customer still needs to renew for the full 15percent.3.1.2 Access OffersNamed User: This subscription is designed for organizations that want the simplest possible approach to buyingCisco WebEx applications. A Named User is any individual who may schedule and host meetings. User accountsare individualized and may not be shared or used by anyone other than the one employee to whom the useraccount is assigned. Named Users can hold an unlimited number of meetings with up to 25 participants permeeting, and one meeting per named user is allowed at any time. An organization must purchase a minimum of25 Named Users in order to buy from the GPL, and there is no maximum order size.Ports: With the Ports model, customers have access to a specific number of concurrent users, shared across theentire system. For example, if a customer purchases a license for 100 ports, 100 people can use the WebExservice at any one time. The breakdown might be anything from a single meeting with one host and 99 attendeesto 50 meetings - each with a single host and a single attendee - or anywhere in between. Whatever thestbreakdown, the total number of users across the system at any one time cannot exceed 100. If the 101 persontries to attend (or host) a meeting, that person will go into overage. 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution.Page 5 of 75

Ports OveragesIf the total number of people (as measured by network connections), that are connected to a physical serveror online service at any one point in time exceeds the number of licensed ports for 15 minutes or more in any24-hour period (an “overage”), than you may be charged an overage fee.In the event of an overage, Cisco WebEx will notify you by email (an “Overage Notice”). Within 30 days ofreceipt of an Overage Notice, you must either:1.Purchase additional ports to meet your current business needs and align with your historical usage; or2.Reduce your current peak port usage (the highest level of overage, upon expiration of the 30 days) toalign with your subscription purchaseIf you receive an Overage Notice in any consecutive two-month period, WebEx reserves the right to suspendthe subscriber’s WebEx account upon five calendar days’ notice. Such suspension will continue until theparties reach a written agreement on the subscriber’s continued usage of the service. If such agreementcannot be reached within 15 calendar days from the date of suspension, Cisco WebEx reserves the right toterminate for breach pursuant to the purchase agreement.Please note that you can also purchase Meeting Center and meetings ports through the Cisco UnifiedWorkspace Licensing (CUWL) Pro bundle. Refer to the Cisco CUWL Pro Ordering Guide for additionaldetails.3.1.3 Step-upsStep-ups are not associated with any specific licensing model, but rather the ability to upgrade from one licensingmodel to another. Step-ups must co-terminate to the existing service. Two types of step-ups are currentlyavailable, described in Table 2.Table 2.Step-UpsStep-Up CategoryStep FromUp ToNotesType APortsMeeting Applications Named UserOne Port becomes 10 Named UsersubscriptionsType BMeeting Applications Named UserEnterprise Edition Named UserOne Meeting Application Named Userbecomes one Enterprise EditionNamed UserIt is not possible to step up directly from Ports to Enterprise Edition Named Users. To upgrade from MeetingCenter or Meetings Ports to Enterprise Edition Named User subscriptions, you must purchase the relevant Type Aand Type B SKUs together - either on the same order or in subsequent orders.It is also not possible to step up from one Meeting Application (Meeting Center) to the other one (Meetings), orvice versa. Any step-up must be to the same Meeting Application that the customer already owns. Step-up Type Bwould either be used to jump from Meeting Center to Enterprise Edition or from Meetings to Enterprise Edition.3.2 Subscription TypeThere are three types of subscriptions to choose:3.2.1 New1.A “New” subscription is for orders where the customer does not currenly have a subscription to WebExservices and is effectively starting a brand new WebEx subscription. New is defined as a new service or anew licensing model. Separate SKUs have been created for new subscriptions and the high-level SKUswill have a “-NEW” for clear identificaiton. A “New” customer may desire to co-terminate to an existing 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution.Page 6 of 75

WebEx subscription for a different service. Both annual (1-,2-,3- or 5-year) and monthly (NM1-NM59)SKUs have been created for the “New” subscription type.3.2.2 Renew2.A “Renew” subscription is for orders where an existing WebEx subscriber is nearing the end of asubscription term and simply wants to renew the existing subscription. Separate SKUs have been createdfor renewing subscriptions and the high-level SKUs will have a “-RENEW” for clear identification.Note: You cannot use the Add-on SKUs to extend the duration of a contract. Customers who are coming tothe end of their current contract must renew with one of the Renew SKUs (1-, 2-, 3-, or 5-year) for all usersthat need access to the service after the point of renewal.3.2.3 Add-on3.An “Add-on” subscription is for orders where the existing WebEx subscriber wants to add an existingsubscription. When there is a current subscription then the additional service must co-terminate to theremaining term length of the existing service. Separate SKUs have been created for Add-ons to existingsubscriptions and the high-level SKUs will have “-ADDON” for clear identification. (M1-M59) SKUs havebeen created for the “Add-on” subscription type.3.3 Licensing Terms and Limitations for the OffersTable 3 lists the licensing terms and limitations for the Company-wide and Access offers.Table 3.Licensing Terms and Limitations for Company-wide and Access OffersCompany-wide OffersEmployee CountProductAccess OffersActive UserEnterprise Edition with Messenger, MeetingApplications, MessengerNamed UserPortsStep-UpsEnterprise Editionwith Messenger,Meeting Applicationswith MessengerMeeting ApplicationsType A: Cisco WebExMeeting Center Named UserType B: Cisco WebExEnterprise Edition NamedUserQuantityConstraintsfor New UserMust license for entireemployee count;minimum 100Minimum 15 percent oftotal employee count;minimum 100Minimum 25LicensesMinimum 2 PortsN/AQuantityConstraintsfor Add-on,RenewMinimum 20 LicensesMinimum 20 LicensesMinimum 5 LicensesMinimum 1 LicenseType A: Minimum 1 LicenseTermsAvailableNew: 1-, 2-, 3-, and5-year and co-term Addons (1-59)New: 1- year andco-term Add-ons (1-11)New: 1-, 2-, 3-, and 5-year and co-term Addons (1-59)Renew: 1-yearRenew: 1-, 2-, 3-, and 5-yearRenew: 1-, 2-, 3-, and5-yearAdd-on: Monthlyco-term (1-11)Add-on: Monthly co-term (1-59)1000 per sessionMC: 25 per sessionType B: Minimum 5 LicencesMonthly 1-59Add-on: Monthly co-term(1-59)MaximumParticipants1000 per sessionAs many ports asyou own, up to 1000Type A: 25 per sessionEE: 200 per sessionTiersTier 1 not availableTier 1 not availableNot availableType A:Tier 2 equals 100-999 usersTier 2 equals 25-999usersTier 2 equals 1-99 portsTier 3 equals 1000 4999 usersTier 4 equals 500 or moreusersTier 4 equals 50,000- or more usersType B:Tier 3 equals 1000 - 9999 usersTier 4 equals 10,000 - 24,999 usersTier 5 equals 25,000 or more usersType B: 200 per sessionTier 3 equals 100-499 portsTier 2 equals 25-999 usersTier 3 equals 1,000-4,999usersTier 4 equals 5,000 or more 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution.Page 7 of 75

Company-wide OffersEmployee CountAccess OffersActive UserNamed UserPortsStep-UpsusersIf you are unsure which offer makes the most sense, please contact your Cisco account representative to discussthe opportunity further.3.4 Included in OffersTable 4 lists the support and services, in addition to products, that are included in each offer.Table 4.Support and Services Included with Company-wide and Access OffersCompany-wide OffersEmployee CountAccess OffersActive UserNamed UserPortsStep-UpsIncluded Storagefor Uploaded Filesor Network-BasedMeetingRecordings50 GB (Company-wide)AudioUnlimited voice over IP (VoIP) included except in restricted countries. Regulatory issues in certain markets may limit orrestrict use of VoIP. VoIP is restricted or limited in China, India, Indonesia, Kuwait, Russia, Saudi Arabia, South Korea,Turkey, and United Arab Emirates. Contact your sales representative for further information. If the VoIP service is orderedand is limited or restricted in the end-customer’s market, this product will not be provisioned as part of the service. Toll andtoll-free audio is available for purchase.Technical Support10 GB (Access) 24-hour technical support provided worldwide Primary support in English Support in Spanish, French, German, Japanese, Chinese, and Korean available during local regular business hours Note: There is no need to buy Cisco SMARTnet support with Cisco WebEx offers on the Cisco GPL. The 24-hoursupport is included with the product.Customer Success Post graduation and continued enablement User management support Training guidance Service feature and function support Adoption, lifecycle and optimization support General feature and usage support Implement change requests and customizations Escalation and retention support Identify upsell opportunities Support in English, Spanish, Portuguese, French, German, Chinese, Mandarin, and Japanese available during regularbusiness hoursLocalizationSupported Languages: Brazilian Portuguese, Dutch, European Spanish, French, German, Italian, Japanese, Korean, LatinAmerican Spanish, Russian, Simplified Chinese, Traditional Chinese, and U.S. EnglishBrandingMeetings: Self-Service, Meeting Center: Branded microsite included3.5 Optional ServicesCisco WebEx customers may elect to purchase optional services at the time of initial purchase or during thesubscription term. There are several optional services available:3.5.1 WebEx AudioWebEx Audio promotes efficient discussions among participants by providing seamless, integrated experiences.WebEx Audio is available for purchase through the GPL during initial purchase time or as an add-on service.Cisco WebEx Audio must be co-terminated with the Web Conferencing Service.In the event the customer is interested in purchasing Cisco WebEx Audio, please see the WebEx Audio OrderingGuide: 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution.Page 8 of 75

r/WWChannels/technology/webex/cSelect offer audio oGuide.pdf. SKUs are listed in Appendix D Table 15.Customers may also opt to purchase Cisco Cloud Connected Audio through the GPL, Partner Audio through apartner, WebEx Audio through Cisco WebEx direct, or no audio.It is important to note that Cisco MeetingPlace Audio does not work with the Cisco WebEx Meetings platform.Those customers will need to choose Cisco WebEx Meeting Center at the provisioning time.3.5.2 Add-on WebEx Cloud StorageAdditional storage is available for purchase through the GPL at the time of initial purchase or during thesubscription term.There are two ways to obtain WebEx Cloud Storage, which the customer can use to store uploaded files ornetwork-based meeting recordings. Committed Add-on Storage: Add-on refers to additional storage purchased by a subscriber, in excess of the storage included in theirinitial WebEx purchase. Add-on storage is available in 1 GB increments, with 50 GB minimum, for a time period up to 60 months. The customer must purchase as many months of storage as they have remaining on their WebExcontract. These SKUS are listed below in Appendix D, Table 15.Storage Add-on Example:1. A customer buys a five-year (60 month) WebEx contract2. The customer comes back in six months, and wants to buy 90 more Gigabytes of storage.3. Since the customer has 4.5 years (54 months) of WebEx contract remaining, they must purchase a 54month storage SKU. Since the customer wants 90 GB of storage, they must purchase 90 of this SKU. Overage Storage: Storage used in excess of the included storage and the committed add-on storage. An overageagreement is required and is available at http://try.webex.com/mk/get/STORAGE CONTRACT FORM. Overage storage will be billed monthly in arrears for actual usa

This guide is for Cisco sales staff and partners qualified to sell Cisco GPL and Cisco WPL WebEx offers. For more information, please visit Partner Central . 1.3 Scope This ordering guide provides information about pricing, packaging, and ordering for Cisco WebEx products available on the Cisco GPL and WPL. 1.4 Important Note: Meeting Applications