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Introduction1.2GAME SOFTWARE: GAME KING RELEASE 5Attendant and Operator MenusThe attendant has access to machine information by turning the resetkey on the outside of the machine. The attendant does not have accessto the interior of the machine.An operator is the machine operator, service technician or any otherperson with access to the interior of the machine.The following table discribes the menus and options available:Table 1-1.Operator and Attendant Menu OptionsAccessible FromMenuDescriptionAccountingDisplays accounting and meter data for the machine andindividual games.DiagnosticsProvides all machine diagnostics available to the operatorand the attendant. Some high security features cannot beaccessed by the attendant (e.g., communications channelanalyzer).Play HistoryProvides game history information, used to verify gameoutcome and resolve player disputes, including machinehistory information for recent games played, in reversechronological order.Event LogsIncludes information stored in the event logs. Events mayinclude peripheral device errors, game-related activities(e.g., coins accepted, player cashouts), machine access, ormachine malfunction.AttendantMenuOperatorMenuProvides access to functions that clear machine periodmeters and indicate a hopper fill has occurred. This functionModify Meters can be performed only when the coin cash box or billacceptor cash box is open, and is typically performed whenchanging games or filling the hopper.SetupIncludes steps available to set machine-wide preferencesand game-specific preferences and enrollment setup. TheSetup option is available only from the Operator menu. TheAttendant menu allows access to the Sound Setup optiononly.Sound SetuponlyDisplays “Out of Service” on the video monitor to render aOut of Service machine inoperative without turning the power off. Thisoption is only available in the Attendant menu.6August 18, 2005

GAME SOFTWARE: GAME KING RELEASE 5IntroductionFigure 1-1 shows the main Attendant Menu screen, and Figure 1-2shows the main Operator Menu screen.Figure 1-1. Attendant MenuAugust 18, 20057

IntroductionGAME SOFTWARE: GAME KING RELEASE 5Figure 1-2. Operator Menu8August 18, 2005

GAME SOFTWARE: GAME KING RELEASE 51.3IntroductionOn-Screen HelpThe [HELP] button accompanies more complicated screens. Thebutton is not displayed on screens where the on-screen instructionsand buttons are sufficient.Game King software provides step-by-step, on-screen instructions.Additional information is available via help screens for two gamefeatures: Touchscreen button functions within the Operator andAttendant menus Comm channel analyzer functionsComm Channel AnalyzerThe Communications Channel Analyzer screen in the Diagnosticsmenu offers several pages of help text. These help screens displaydetailed information about the data that is displayed on the screen.The help screens are an aid to users who are not familiar with thisfunction.August 18, 20059

Section 2Attendant and Operator MenusNote: Specific software features vary depending upon jurisdiction.The information presented in this manual is intended to reflect allfeatures available, but not necessarily those available in any specificjurisdiction.This section describes the use of the menus available in the Game Kingsoftware. Information in this section includes: Section 2.1, Attendant and Operator Menu Options – lists theavailable menus and options in the Attendant and Operatormenus. Section 2.2, Accounting Menu – lists the available menus andoptions in the Accounting menu. Section 2.3, Diagnostics Menu – explains the selections availablein the Diagnostics menu. Section 2.4, Play History Option – explains the Play Historyoption. Section 2.5, Event Logs Menu – details the options available inthe Event Logs menu. Section 2.6, Modify Meters Menu – explains the optionsavailable in the Modify Meters menu. Section 2.7, Setup Menu – explains the menus and optionsavailable in the Setup menu. Section 2.8, Out of Service Option – explains the Out of Serviceoption in the Attendant menu.August 18, 200511

Attendant and Operator Menus2.1GAME SOFTWARE: GAME KING, RELEASE 5Attendant and Operator Menu OptionsTable 2-1 provides a brief description the menus and options in theAttendant and Operator main menus.Note: Some menus and options in the Operator menu are notavailable while a game is in progress, credits are on the credit meter,or the machine is in a handpay tilt.Table 2-1.Attendant/Operator Menus – Main Menu OptionsMenu/Option12DescriptionAccountingAccess information regarding meters, accounting,security, error accounting and program version.DiagnosticsTest various machine functions related to sound, video,hoppers, bill acceptors and printer. Some functionsmay not be available depending upon machineconfiguration.Play HistoryAccess information regarding machine and gamehistory.Event LogsAccess information regarding the events log, cashoutlog, bill accepted log, progressive log and hand pay log.Modify MetersClear period meters and process hopper fills.SetupConfigure machine and game options not restricted tokey chip. The Sound Setup option is the only setupoption available in the Attendant menu.Out Of ServiceRender the machine inoperable without turning thepower off. Causes an “Out of Service” message to bedisplayed. This option is only available in the Attendantmenu.August 18, 2005

GAME SOFTWARE: GAME KING, RELEASE 52.2Attendant and Operator MenusAccounting MenuThe Accounting menu permits viewing of information regarding: Machine master meters Cumulative data from period meters Specific game accounting information Security meter information – door open, logic board access, andcoin drop box open Error accounting – coin-in errors, bill jams, etc. Bill accounting Program version information on all firmware on the mainprocessor board and firmware inside NETPLEX peripheralsRefer to Table 2-2 for brief descriptions of each of the Accountingoptions. Specific meter information is outlined in the followingsection.Note: Some functions may not be available depending upon machineconfiguration.Table 2-2.Accounting Menu OptionsMenuAugust 18, 2005DescriptionMachine MasterAccountingView master accounting meters that may cover the lifeof the machine.Machine PeriodAccountingView meter information since the period meters werelast cleared.Denom GroupAccountingA summary of meters for the denominations availableon the machine.Game GroupAccountingA summary of game master meters for all gamesconfigured for the machine.Game AccountingView game master and game specific accountingmeters.Game Set RecallView game set information.Security AccountingView security accounting meters.Error AccountingView error accounting meters.13

Attendant and Operator MenusGAME SOFTWARE: GAME KING, RELEASE 5Table 2-2. (cont’d)Accounting Menu OptionsMenuDescriptionProgram VersionInformationView version information of both machine andperipheral firmware.Bill AccountingView bill meter information.Voucher AccountingView all voucher/ticket meter information.Cashless InformationDisplayView promotional credit meter information.Machine Master AccountingUse the Master Accounting option to view master accounting meterdata that may cover the life of the machine. Any game played on themachine contributes to these meters. The following information isdisplayed: Total coins in and out Machine yield percentage Total coins played Total coins won Total games playedRefer to Table 2-3 on page 15 for specific meter information.Use the [NEXT PAGE] and [PREVIOUS PAGE] buttons to scrollthrough the display.Machine Period AccountingThe Machine Period Accounting option provides view-only access tometer information that has accumulated since the period meters werelast cleared. Available data includes: Total coins in and out Machine yield percentage Total coins played Total coins won Total games playedRefer to Table 2-3 on page 15 for specific meter information.14August 18, 2005

GAME SOFTWARE: GAME KING, RELEASE 5Attendant and Operator MenusUse the [NEXT PAGE] and [PREVIOUS PAGE] buttons to scrollthrough the display.Table 2-3.Master Machine Accounting/Machine Period Accounting MetersMeterDescriptionTotal PlayedTotal credits or coins wagered.Total WonTotal amount paid by the machine – coins and jackpots.Machine Hold %Actual or calculated percentage of wagered amount that isretained by the machine.Machine Yield %Actual or calculated percentage of wagered amount that ispaid by the machine.Coins InTotal amount of coins accepted by the machine.Bills InTotal amount of bills accepted by the machine.Debits InTotal amount in EFT transfers accepted by the machine.Vouchers InTotal amount in vouchers accepted by the machine.Coins OutTotal amount of coins paid by the machine.Cash Voucher OutTotal amount in cash vouchers issued by the machine.Debit OutTotal amount in EFT transfers paid by the machine.Jackpot Hand PayTotal amount of jackpot hand pays paid.Cancelled CreditsTotal amount of cancelled credits.Bills to DropTotal number or amount of bills accepted by bill validator.Coins to DropTotal number or amount of coins in drop box.Vouchers to DropTotal number or amount of vouchers accepted by the billvalidator.Total InTotal OutTotal Money toDropHopper FillTotal GamesPlayedTotal number of coins deposited into hopper.Total Games WonTotal number of games won.Total Games LostTotal number of games lost.Physical coins inTotal number of coins inserted.Physical coins outTotal number of coins paid-out by the hopper.Base machine hold %Actual or calculated percentage of wagered amount that isretained by the machine, not including system bonus.Base machine yield %Actual or calculated percentage of wagered amount that ispaid by the machine, not including system bonus.August 18, 200515

Attendant and Operator MenusGAME SOFTWARE: GAME KING, RELEASE 5Refer to Table 2-4 for meter data that is displayed by multidenomination Game King software.Table 2-4.Master Machine Accounting Meters forMulti-Denomination GamesMeterDescriptionGames PlayedTotal number of games played.Games WonTotal number of games won.Amount PlayedFor each denomination, the dollar amount played onthe machine.Amount WonFor each denomination, the dollar amount won on themachine.Game Group AccountingUse the Game Group Accounting option to view a summary of gameactivity for each game in the group. The screen displays the followinginformation: Amount played and won Game yield percentage Number of games played Actual and theoretical hold percentageRefer to Table 2-5 for specific meter information.Table 2-5.Game Group Accounting MetersMeterDescriptionGames PlayedTotal number of games played for this group.Credits or AmountPlayedTotal credits or dollar amount wagered for this group.Credits or AmountWonTotal credits or dollar amount paid for this group.Actual Hold %Percentage of each credit that machine actually retainsfor this group.Theoretical Hold %Percentage of each credit that machine should retainfor this group.Note: The software for multi-denomination games displays amounts wagered and won. Singledenomination software displays number of credits wagered and won.16August 18, 2005

GAME SOFTWARE: GAME KING, RELEASE 5Attendant and Operator MenusGame AccountingThe Game Accounting option provides access to a display of gamespecific accounting meters for all paytables associated with each game.The following data is displayed: Amount played and won Game yield percentage Number of games played Games won and lostSelect a game group and paytable using the buttons on the screen toview the information for a specific game. Refer to Table 2-6 for anoutline of the meter information that is displayed.Table 2-6.Typical Game Accounting MetersMeterCredits or Amount PlayedCredits or AmountWonDescriptionTotal amount played for this game.Machine PayTotal amount of credits or money paid by machine for thisgame.HandpayTotal amount of credits or money paid by attendant for thisgame.Host Bonus WonTotal amount of bonus credits or money paid by the host for thisgame.Game Hold %Percentage of money wagered on this game that machineretained.Game Yield %Percentage of money wagered on this game that machine paidout.Amount won, not including double upNumber of credits won, excluding wins from double up games.Games WonTotal number of games won.Games LostTotal number of games lost.Games PlayedGame IDGame identification number.Number of progressive hits per level(optional)Number of times the progressive jackpot has hit for eachprogressive level.Total number of progressive hits (optional)Total number of times the progressive jackpot has hit.Note: The software for multi-denomination games displays amounts paid. Single-denomination software displays number of credits paid.August 18, 200517

Attendant and Operator MenusGAME SOFTWARE: GAME KING, RELEASE 5Refer to Table 2-7 for game accounting data that is displayed for pokergames.Table 2-7.Poker Game Accounting MetersMeterDescriptionFor each possible hand, the number of winninghands that were produced.Total winning handsDouble upmetersCredits orMoney inNumber of credits wagered on double upgames.Credits orMoney outNumber of credits paid by the hopper ondouble up games.GamesplayedNumber of double up games played.Games wonNumber of double up games won.Games lostNumber of double up games lost.Games tiedNumber of double up games tied.Note: The software for multi-denomination games displays amounts paid. Single-denominationsoftware displays number of credits paid.Refer to Table 2-8 for game accounting data that is displayed forblackjack games.Table 2-8.Blackjack Game Accounting MetersMeter18DescriptionTotal winning handsTotal number of winning hands.6 card winsNumber of winning hands using six cards.WinnersNumber of winning hands using five cards or less.PushesNumber of hands that result in a tie.Insurance winsAmount of money won on insured hands.SurrendersNumber of surrendered hands.August 18, 2005

GAME SOFTWARE: GAME KING, RELEASE 5Attendant and Operator MenusGame Set Recall (optional)Game King machines are capable of storing up to ten sets of games.The Game Set Recall option displays information about currentlyenabled game sets. Refer to Table 2-9 for specific meter information.Use the following buttons to control the screen display: [PREVIOUS CONFIGURATION] – list the data for previousgame sets. [NEXT CONFIGURATION] – list the data for the followinggame sets.Table 2-9.Game Set Recall MetersMeterDescriptionGameIdentifies the game name.Game NumberIdentifies the game pay table.Games PlayedTotal number of games played from this game set.Credits PlayedTotal amount wagered for this game set.Credits WonTotal amount paid by the machine for this game set.Actual Hold %Percentage of each credit that machine actually retainsfor this game set.Theoretical Hold %Percentage of each credit that machine should retainfor this game set.Security AccountingUse the Security Accounting option to view security accountingmeters. Refer to Table 2-10 for specific meter information.Table 2-10.Security Accounting MetersMeterMain Door(power on)August 18, 2005DescriptionLast OpenDate and time of last main door open with power on.Last CloseDate and time of last main door close with power on.Open CountTotal number of times main door was opened since last powerfailure.19

Attendant and Operator MenusGAME SOFTWARE: GAME KING, RELEASE 5Table 2-10. (cont’d)Security Accounting MetersMeterCoin Drop Door(power on)Bill Validator Door(power on)Bill StackerAccess (poweron)Logic BoardAccess (poweron)DescriptionLast OpenDate and time of last coin drop door open with power on.Last CloseDate and time of last coin drop door close with power on.Open CountTotal number of times the coin drop door was opened since lastpower failure.Last OpenDate and time of last bill validator door open with power on.Last CloseDate and time of last bill validator door close with power on.Open CountTotal number of times bill validator door was opened since lastpower failure.Last OpenDate and time of last bill stacker door open with power on.Last CloseDate and time of last bill stacker door close with power on.Open CountTotal number of times bill stacker door was opened since lastpower failure.Last UnlockDate and time of last logic board access with power on.Last LockDate and time of last logic board close with power on.Unlock CountTotal number of times logic board was accessed since lastpower failure.Last Power FailDate and time of last power failure.Last Power OnDate and time of last power on.Power Off DurationLength of time of last power off period.Total Power FailuresTotal number of power failures.Games Since20Last Power FailTotal number of games played since last power failure.Last Main Door OpenTotal number of games played since last main door open.Last Logic BoardAccessTotal number of games played since last logic board access.Last Coin Drop DoorOpenTotal number of games played since last coin drop door open.Last Bill ValidatorDoor OpenTotal number of games played since last bill validator dooropen.August 18, 2005

GAME SOFTWARE: GAME KING, RELEASE 5Attendant and Operator MenusError AccountingThe Error Accounting option provides view-only access to erroraccounting meter data. The following information is displayed: Coin-in jams and timeouts Coin sequence errors Mechanical meter disconnects Game type mismatches Games played mismatches Processor faults Recoverable RAM errorsRefer to Table 2-11 for specific meter information.Table 2-11.Error Accounting MetersMeterCoin Jams/TimeoutsDescriptionTotal number of coin-in jams/timeouts.Coin Sequence Errors Total number of coin-in (optic) sequence errors.August 18, 2005Bill JamsTotal nu

The information presented in this manual is intended to reflect all features available, but not necessarily those available in any specific jurisdiction. This manual provides game software information for Game King machines. Subjects covered in this manual include information required to select options, test machine functions, perform machine