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Porsche Roadside AssistanceOwner’s Information / Information du Propriétaire

1 800 PORSCHE1 800-767-7243Porsche Roadside Assistance1 800 PORSCHE(1 800 767-7243) CANADA/USARoadside Assistance2Porsche Roadside Assistance sticker and cardAutocollant et carte Porsche Roadside AssistanceThe attached Porsche Roadside Assistance sticker and card areprovided for your convenience. We recommend that you keep the cardwith you and that you place the sticker on the B-pillar of your Porsche.L’autocollant et la carte de Porsche Roadside Assistance ci-annexésvous sont fournis pour votre convenance. Nous vous recommandons deconserver la carte sur votre personne et d’apposer le collant sur le pilierB de votre Porsche.Porsche Roadside Assistance

Porsche Roadside AssistancePorsche Cars Canada, Ltd. is committed tothe premise that owning a Porsche will be assatisfying as driving a Porsche. To enhanceyour ownership experience, Porsche CarsCanada provides complimentary coverage inthe Porsche Roadside Assistance programfor the duration of your New Car LimitedWarranty or Porsche Certified Pre-OwnedLimited Warranty period.1 Our team oftrained and qualified Roadside Assistanceprofessionals are available 365 days a yearto assist in determining the best serviceoption for your situation. Porsche RoadsideAssistance, teamed with its comprehensivenationwide towing network, brings youworld-class assistance, anywhere in Canadaor the United States of America.The Porsche Roadside Assistance programoffers the following services:We know that you take pride in your Porsche,and the authorised Porsche Centres arecommitted to the care of your exceptionalvehicle. In many situations, preventativecare could be the key to avoiding a needfor emergency assistance. Adhering to yourvehicle’s regular maintenance schedule,keeping the battery charged when yourvehicle is not driven on a regular basis, andchecking tire pressure frequently, will help youavoid those times when it may be necessaryto call Porsche Roadside Assistance. Emergency towing Out of Charge Services Accident/collision towing Battery jump start Flat tire assistance Lock-out assistance Emergency fuel delivery Extrication/winch service Trip interruption reimbursement¹ Porsche Roadside Assistance is not available for the 918 Spyder.Porsche Roadside Assistance3

Emergency TowingBattery Jump StartIf your Porsche becomes disabled due to a warrantable mechanicalbreakdown, your vehicle will be transported to the nearest PorscheCentre. However, you may request that your Porsche be taken toa different Porsche Centre, as long as that dealership is within an80 kilometre radius of your breakdown location.2 In the event of anaccident/collision, your vehicle can also be towed to the nearestPorsche Certified Collision Centre.If your Porsche won’t start due to a weak battery, Roadside Assistancewill send an authorised service provider to “jump start” your vehicle.If your vehicle is not driven on a daily basis or has not been started formore than 6 weeks, the battery may need to be replaced. This may notbe covered by Porsche’s limited warranty. Porsche Roadside Assistancecan arrange transportation to the Porsche Centre for battery service, atyour expense. If the Porsche Centre determines that the battery faileddue to a warrantable issue, your tow expenses will be reimbursed by thePorsche Centre.For security reasons, towing services cannot be provided to anunattended vehicle. Therefore, a licensed driver must be on the sceneto meet the service provider.If a breakdown occurs after normal business hours, and the servicingPorsche Centre does not have a secure storage lot, your Porsche will bestored in a secure location and transported to the Porsche Centre thenext business day.24 our vehicle must be located on or in an area immediately adjacent to a regularlyYtraveled road that can be accessed with standard servicing equipment.Porsche Roadside AssistancePlease remember that proper maintenance of the battery includesoperating the vehicle on a regular basis to keep the battery chargedand/or utilizing a Porsche Battery Charger/Maintainer.

Flat Tire AssistanceYour Porsche tires have been designed specifically for your vehicle.They are identified by an N-specification on the sidewall (N-0, N-1,etc.) indicating that the tires have been tested and approved for releaseby Porsche’s engineering department. When an N-spec tire becomesdamaged it must be replaced and the tread depth of the undamagedtires should be examined.Should a tire lose air, rendering your Porsche inoperable, thereare several options to get you on your way. The Porsche RoadsideAssistance professionals will help you determine the best servicingchoice for your needs.Only in situations where the damage to the tire is beyond temporaryrepair will it be necessary to transport the vehicle to the nearest3Porsche Centre for tire replacement.3Should the tire event occur in excess of 80 kilometres from the nearestPorsche Centre, the Porsche Roadside Assistance professionals areequipped to assist you in purchasing the correct replacement tire sothat your vehicle could be transported to a Preferred Tire Installer inyour area. Costs associated with the tire will be your responsibility.However, Porsche Roadside Assistance will cover expenses related tothe tow.In all situations, N-spec tires are not repairable nor are they coveredunder the New Car Limited Warranty or Porsche Approved CertifiedPre-Owned Limited Warranty. our vehicle must be located on or in an area immediately adjacent to a regularlyYtraveled road that can be accessed with standard servicing equipment.Porsche Roadside Assistance5

Lock-out ServiceShould the key to your vehiclebecome locked inside, aqualified service provider willbe dispatched to gain access toyour vehicle or your vehicle willbe towed to your nearest PorscheCentre.Lost or Stolen KeyShould your key become lost orstolen, lock-out service can stillbe provided but every attemptshould be made to obtain yourspare key to avoid repair coststhat are not covered by thePorsche Roadside Assistance.Consult your authorised PorscheCentre for more information.46Porsche Roadside AssistanceEmergency FuelDeliveryIf you happen to run out of fuel,Porsche Roadside Assistance willprovide enough fuel to get you tothe nearest gas station.Extrication/WinchServiceService will be provided toextract your Porsche from mud,sand, snow or a ditch .4 our vehicle must be located on or in an area immediately adjacent to a regularly traveledYroad that can be accessed with standard servicing equipment.

Trip InterruptionTo Make a Claim for Trip InterruptionIf your Porsche becomes disabled more than 160 kilometres from yourresidence and causes an unexpected stay overnight, you may be eligiblefor reimbursement of your expenses of up to 325.00 CAD per day forup to three days. This includes situations where the vehicle cannot bestarted or driven without causing damage and the local Porsche Centreis not able to repair the problem the same day.If your vehicle is out of charge, we will work with you to find aconvenient location to have your vehicle towed to within a 80kilometers radius for charging. If a mechanical problem is suspected,your car will be towed to the nearest authorized Porsche dealership asdescribed in Emergency Towing.Trip Interruption coverage includes reimbursement for: Meals Lodging Alternate transportation Car rental (in cities not serviced by a Porsche Centrewithin 80 kilometres)Under certain situations, Trip Interruption reimbursement can beapplied towards a vehicle reunite (returning your Porsche to your workor residence). Please contact 1-800-PORSCHE for prior authorisation.Please note that Trip Interruption reimbursement covers reasonableexpenses incurred due to a warrantable mechanical failure only.Expenses related to tire and battery issues are not eligible forreimbursement.Trip Interruption coverage is limited to reasonable expenses upto a maximum of 975.00 CAD, per event, including all taxes andsurcharges.You must contact Porsche Roadside Assistance for a reference numberand instructions for reimbursement consideration within 24 hours ofdisablement.All claims must be submitted within thirty (30) days of the event, andmust be accompanied by a brief summary of the incident, and originalitemized receipts indicating amount paid, date and name of serviceprovider(s) to:Porsche Roadside Assistance – Trip InterruptionPorsche Cars Canada, Ltd.165 Yorkland Blvd. Unit 150Toronto, ON M2J 4R2Alternatively, please email the above requested information to:info@Porsche.caNote: Should you experience any illumination in the displaylights of the instrument cluster, please consult your owner’smanual.Porsche Roadside Assistance7

LimitationsProgram ExclusionsEvery effort will be made to ensure the services you receive under thePorsche Roadside Assistance program are of the highest quality. Allroadside services will be delivered to you through a comprehensivenetwork of independent service operators. However, since theseoperators are independent business people, Porsche RoadsideAssistance cannot assume any liability for any loss, damage orconsequences resulting from the rendering of such service.Specifically excluded from this coverage are:Should your vehicle become disabled on a restricted highway, PorscheRoadside Assistance is limited on its ability to transport your vehicle.Once the vehicle has been moved to a non-restricted road, PorscheRoadside Assistance is able to complete the vehicle transport to anauthorised Porsche Centre.8Porsche Roadside Assistance Vehicle abuse, vandalism, acts of God, competition racing, track use,or other events beyond the control of Porsche Cars Canada, Ltd. Fines, taxes or impound fees caused by a violation of federal,provincial or municipal law. Expenses related to hazardous weather conditions(removal from snow, ice, etc.). Expenses for the removal of snow tires and mounting or removal ofsnow chains. If your Porsche has aftermarket tires and/or wheels installed or hashad the suspension modified, Porsche Roadside Assistance willassist in setting up transport of your vehicle, but this expense willnot be covered under the Porsche Roadside Assistance program, norwill Porsche be responsible for any damage which results from thetransport of your vehicle.

The perfect ownershipexperiencePorsche CertifiedCollision CentreOwning a Porsche is one of the mostrewarding and exciting experiences one canhave. This is due in part to the high levelof professional service available to you,the Porsche owner. To further extend thisprofessional service, Porsche Cars Canada hascreated the Porsche Certified Collision Centre(PCCC) program. Porsche Certified CollisionCentres have highly skilled and trainedtechnicians, who adhere strictly to the repairprocedures published by Porsche. The centresuse only Genuine Porsche parts, materials,tools, and equipment to repair damage. All ofthis helps to ensure the perfect ownershipexperience. Participating authorized PorscheCentres in Canada can offer these servicesto owners through a designated PorscheCertified Collision Centre.porschecollisioncentre.caPorsche Roadside Assistance9