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DOCUMENT RESUMECE 066 017ED 403 382TITLEINSTITUTIONACE Parking Workplace Education.Sweetwater Union High School District, Chula Vista,Calif.SPONS AGENCYPUB DATECONTRACTNOTEPUB TYPEEDRS PRICEDESCRIPTORSIDENTIFIERSOffice of Vocational and Adult Education (ED),Washington, DC. National Workplace LiteracyProgram.94V198A2012184p.; For related documents, see CE 066 016-019.Teaching Guides (ForClassroom UseGuidesTeacher) (052)MF01/PC04 Plus Postage.Adult Basic Education; Adult Vocational Education;*Basic Skills; *Communication Skills; LiteracyEducation; *Numeracy; *Parking Facilities; ProblemSolving; *Service Occupations; *Workplace Literacy;Workshops*Customer ServicesABSTRACTThis manual is designed for use in a four-sessionworkshop to help new parking garage employees enhance their skills inthe following areas: understanding the functions of parkingemployees, computing parking rates and filling out parking lotreconciliation forms, preparing miscellaneous parking lot forms anddeveloping effective communication and listening skills, andproviding high quality customer service. The manual contains separatesections for each workshop session. Included in each section are someor all of the following: session outline, transparency masters,instructional text, problem-solving exercises, diagrams, sampleforms, and group discussion questions. *************************Reproductions supplied by EDRS are the best that can be madefrom the original ******************************
N00OACE PARKINGWORKPLACE EDUCATION.Sweetwater Union High School District, Division of Adult and Continuing EducationSession 1 INTRODUCTION & OVERVIEW SERVICING INCOMING TRAFFIC SERVICING OUTGOING TRAFFIC PROBLEM SOLVING EXERCISE ACCIDENT REPORTINGU.S. DEPARTMENT OF EDUCATIONOffice of Educational Research and ImprovementEDATIONAL RESOURCES INFORMATIONCENTER (ERIC)This document has been reproduced asreceived from the person or organizationoriginating it.0 Minor changes have been made toimprove reproduction quality. OCCUPATIONAL SAFETY GROUP DISCUSSION QUESTION #1 VIDEO PRESENTATION2Points of view or opinions stated in thisdocument do not necessarily representofficial OERI position or policy.
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationCarlos CuellarInstructorIntroductionAlice HurleyWorkplace LiteracyCoordinatorThis introductory workshop will allow newemployees to enhance their skills in thefollowing areas:Session 1 Cashiers' Functions - the role of an ACEParking employeeSession 2 Math Review & Compute Parking - rates and fillout ACE Reconciliation formsSession 3 ACE Business Form Preparation & InterpersonalSkills - effective communications andlistening skillsSession 4 Customer Service/Service Quality - keys tosuperior service quality
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 1SERVICING INCOMING TRAFFIC Greet Customers Properly Prepare 3 Section Tickettime stamp all 3 sectionswrite last 3 digits of license and stall numberwrite PP on NP on all partsgive large portion to customerkeep middle portionput top portion on windshield Retain Keys Where Necessary
CASHIERSBOOTHSESSION 1EXIT 1EXIT 26///// /////FLAT LOT
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 1SERVICING OUTGOING TRAFFIC Stamp Ticket with Outgoing Time Determine Amount Owed; Write On Ticket Keep Customer's Money in View UntilTransaction is Complete Count Out Change to Customers Thank Customer, Ask if Receipt is Needed
PROBLEM SOLVING EXERCISE 1It's your first week on the job and you want to make aIn order to personalize your service, yougood impression.ask various customers what their names are. On thisparticular day, you ask a customer you have seen on aregular basis, what his name is and the customer replies,"none of your business!"How do you respond?Explain.8
ACE PARKING INCIDENT REPORT:HIS FORM IS TO as 'ruin OCT ST Arannaer AS multrarr AS POSSIaLltTimeIncident DateSite NameWork SoursAttendantType of Incident:DamageInjuryTheftOther:Claimant's NameSome Phone (1AddressWork Phone t1ZIP:(] Transient[] MonthlyVehicleYearMakeModelColorLicense #StateEvidence of Financial Responsibility/Insurance (If damage to Ace property)CompanyPolicy NumberAgentPhone NumberDescribe damage/injury/theft in detail:Attendant's Statement: (Did Ace hold keys?Yoe ftDid anyone possibly needing medical attention refuse [NO f1)] or receive it [17Describe medical attention or offer of attention:Witnessilame(s)Witness Address(s)AttendantSupervisorSignatureTimePrint your nameTin out and attach Mocidmat sem Sepplaemat, attach claim chow*, and sand completed forme toregional manager.tJ(ICheck here if backside used for additional comments.ctgrommincLdent3/929BEST COPY AVAILABLE
INCIDENT REPORT SUPPLEMENT(ATTACH TO INCIDENT REPORT)Claimant's. NameIncident DateSite #Supervisor's Assessment1.Liability & Action Recommended (check one)Ace not liable - deny claimA.Ace liable - pay claimB.[]2.Reason for Recommended Action (check one)Deny ClaimCar damage caused by third party]A.Car damage caused by claimantB.Car damage occurred prior to intakeC.Car damage caused by forces beyond Ace's controlTheft by third partyPersonal injury caused by third partyPersonal injury caused by claimant's lack of reasonable careOtherPay ClaimI]I-Damage caused by Ace employee-(requires completed shortageslip)I3.J.K.L.Damage caused by equipment malfunctionDamage caused by condition under Ace's controlOtherTake no immediate action (check only if this applies)ReasonIHold until4.TimeDateSupervisor (print)Regional Manager RecommendationInitialsTimeDateClaims Manager ActionSend to Claims ManagerDate receivedAction taken (letters, shortage slips, transfer to legal, etc.)A.-DateB.DateC.DataCheck RequestDate sent to AccountingA.Bids:B.Make check payable to:C.Amount of checkD.Authorized by'E.3) S2) S1) S; Needed byS1)Date2)DateDate check mailedSend copy of this form to Claims Manager3/92c:\gross\irs10BEST C PY AVAILABLE
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 1OCCUPATIONAL SAFETY Look for Traffic Report Vehicle and Personnel Accidents tothe Supervisor Remove Cars That Block Traffic Watch for Personal Hazards, i.e., Glass, Oil Leaks Lift Heavy Objects Properly; Seek Help if Objects areToo Heavy11
GROUP DISCUSSION QUESTIONSSmall groups will board various answers to each question onan easel board. Class discussion will follow each smallgroups response.What personal qualities must an ACE employee have tosucceed?1.12
DIVISION OF ADULT AND CONTINUING EDUCATIONSWEETWATER UNION HIGH SCHOOL DISTRICTACE PARKINGWORKPLACE EDUCATIONSession1OutlinePROGRAM INTRODUCTION AND OVERVIEWSERVICING INCOMING TRAFFIC1:A.Open lots and garages without ticket machines1.2.3.4.5.6.7.B.Garages with automatic ticket machines and key cardentry machines1.2.3.4.C.Cashiers functions, issue tickets, collect change,park cars, and assist customersGreet customers properly: be cheerful andsmile at customers, the customers could bevisiting ill patients or have things on theirmindsStamp all portions of the ticket with time (showexample of ticket with time stamped on it)Write last three digits of license and stallnumber on all portions of ticketMark ticket paid (PP) or unpaid (NP)Give large portion of ticket to customerRetain middle portion: place top portion underwindshieldKeep ticket machine loaded properly withsufficient ticketsAssist customer if ticket machine malfunctionsNotify supervisor if unable to fix ticket machineor keycard machineMake sure key card unit functions properlyGeneral instructions-open lots1.2.3.Utilize all available spaces within the open lotsPositiOn cars without keys around perimeter and onend slotsPosition cars that are there for only a fewa.hours on the endPositions cars in the middle that are thereb.all day (back in)Get keys from customers that block otherc.customers exitMeters are located on lots for customers todeposit money after hours13
Page 24.Traffic control-move traffic through in a.safe.mannerSERVICING OUTGOING TRAFFIC2:AOpen et or acknowledge customerStamp ticket with outgoing timeDetermine amount owed'and write it on ticketCollect fee from customer; give changeReturn keys to customer (match stall.number andlicense)Move any cars blocking customerAsk customer if receipt is neededThank customerObserve monthly passes as holders exit,acknowledge with smile or hand gestureGreet or acknowledge customerStamp customers claim tag with exit timeDetermine amount owed and write it on ticketCollect money from customer; give changeAsk customer if receipt is neededThank customerObserve monthly passes as customers exit,acknowledge with smile or hand gestureGarages with automatic ticket machines and key cardentry1.2.3.4.5.6.7.Process customers ticket with the registerRead amount owed on the register displayCollect money owed; give changeInput amount collected into registerAsk customer if receipt is neededThank customerObserve monthly passes as customers exit,acknowledge with smile or hand gestureProblem solving exercise #13:A.Case of the belligerent customer14
Page3Accident reporting4:A.Damage to the vehicle1. -Notify the supervisor immediately, if a cashier isinvolved in or witnesses damage to a customer'scar2.3.B.Injuries1.2.C.Report all injuries to cashier or customers to thesupervisor immediatelyNotify emergency service in case of serious injuryUnable to move a car blocking others1.2.3.D.Talk with the customer and gather all theinformation needed for the damage claimTake notes and document names, time, etc.a.Complete the accident report regardless if thecashier was involved or only witnessed theaccidentContact customer if you have customer'stelephone numberWhen needed keys are not available, call thesupervisorCall the towing service if needed to removevehicleGeneral rules to follow1.2.3.4.5.6.Don't lose the car keysDon't slam doors on carsDon't remove anything from customers-carsDon't bump the carsDon't forget to replace sunshields, club, etc.as the customer left themBe careful with the customers property i.e.,tape decks, radios that are given to cashier5.- OCCUPATIONAL SAFETYA.Preventing accidents1.2.3.4.Be familiar with all exits in the facilityLook for traffic before exiting boothDo not stand in major traffic patternsReport the malfunction of any machinery1.5
Page 45.6.7.8.9.10.11.12.13.B.Maintaining a professional appearance/attitude12345.6.7.8.9.10.C.Report any potential hazards (oil leaks, gasspills) at the locationMaintain proper lighting; report defectivelights immediatelyKeep a minimum of money at the locationSet the brakes of any cars driven or movedKeep all work surfaces dry and slip resistantLift heavy objects properlyRemain vigilant of people walking amongstvehiclesSummon supervisor if you become ill or hurt; seekfirst aidEarthquake, fire, etc., follow local. proceduresWear a clean uniform dailyFollow the grooming standards set'by ACE for menor womenReport to work on time, and punch in and outRequest needed day off a week in advance, exceptbonafide emergenciesNever use foul language with a customer or fellowemployeeNever argue with a customer; call the supervisorif conflict arisesNever engage in horseplay or rowdy conductNotify a supervisor if a car won't start or ifthe keys are locked insideDo not eat, drink, or smoke on the jobCheck pockets at the end of the shift for keysand ticketGroup discussion question: #11.What personal qualities must an ACE employee haveto succeed?Video presentation6:A.Customer service1.2.3.Dealing with PeopleSumMaryAdjourn16let
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 2 MATH REVIEW PARKING RATE CALCULATIONS ACE TICKET RECONCILIATION FORM17
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 2MATH REVIEW Understanding the Values of Coins and Currencies Perform Parking Rate Calculations Make Change with Various Denominations Review Problems18
111Leson 3: Adding ChangeThese problems have dollar signs and decimal points. When you addlar sign and the decimal point must be placed in the sum. Decimal money, the dolpoints must belined up one under the other. The first problem is done for you.Directions: Add.A.1)B.C.D.E. .13.22 .03.12 .24 .44 .31 .51.05 .21 .43 .14.26 .25.18 .09 .37 .49.06 .38.07 .30 .15.24 .45 .29 .54.63 .72 .40 .42 .41.25 .40.43.55 .86 .92.50 .63 .36 .86.35 .07.55 .79 .18.48 .86 .37.09 .15 .85.26 .61 .69 .95.12 .25.38 .36 .49.84 .96 .61.20 .50 .58.19 .39 .48 .26.35 .30.46 .88 .29 .15.29 .92 .08 .65 .50.86 .92 .21.05addends .30 .56 -sum3)4)5)6).49.31
Lesson 4: Knowing the Value of MoneyDirections: How much is each of the following bills worth?1. One dollar bill is worth:4. One ten-dollar bill is ershalf-dollarshalf-dollarsone-dollar billsfive-dollar bills2. One five-dollar bill is worth:nickels5. One twenty-dollar bill is worth:dimeshalf-dollarsquartersone-dollar billshalf-dollarsfive-dollar billsone-dollar billsten-dollar bills3. One fifty-dollar bill is worth:6. One hundred-dollar bill is worth:half-dollarsone-dollar billsone-dollar billsfive-dollar billsfive-dollar billsten-dollar billsten-dollar billstwenty-dollar billstwenty-dollar bills andten-dollar bill1420
Lesson 5: Addition ProblemsWhen you add money, thedollar sign and the decimalpoint must be placed in the answer. Be sure to line up decimal pointsone under the other.Directions: Add.1) 10.3412.13 3.202) 24.351.26 10.133) 12.433.28 11.454)5) 24.4513.46 12.53 43.2934.62 42.166) 32.8523.92 2.18 22.1310.34 12.414.12 43.2412.32 15.01 3.12 10.10 31.233.50 40.12 13.4220.15 13.1821.35 32.13 40.2521.23 13.19 12.4231.29 40.16 10.5353.82 32.1541.80 22.5030.69 2.25 22.245.85 21.36 15.9512.88 2.86 13.56 3.26 21.6315.72 51.3426.85 24.9515.76 1.75 3.15 14.46 8.48 23.7512.88 16.2915.72 35.7626.85 88.3540.93 13.17 48.7510.98 36.6439 64.32 54.25 7.46 80.5894.75 25.17 30.1863.09 26.24 40.8132.9721 53.06
Lesson 6: Counting CoinsDirections: Write out the numerical value of these coins. Study the following example.Include the dollar sign ( ) and the decimal point (.) in each answer.Example:1.2.2.3.3.4.5.6.6.1722
Lesson 8: Matching CurrencyDirections: Match each set of currency with the correct amount of money at the bottomof the page. Write the letter of your answer on the line beside each amount.A11114 1.1:1.113t7G111111.01111.V.Idi1e11.1,.THY; FfillKalligllidp 100.11.111111WAI'.1.1.4-;,111.*ir t mtruirguiagnipLuirmwo,.4cC1 t!D.i110.r.,001tv21,0v.2ca APAWiktol1:-12-010)E111ff 611MENIGIL240 11411.1401,111CAIL .1.(.'-iMr TIM 141TIlt 1131361Xlithe.101Altlr.1,,-k-'I;.,g .9.,,,.4o;,9c,,1:174). 4.emu ii414.1. 3.002. 5.00.,4. 20.003. 9.001923,iM, ristiveissenosveratme.tunitby,. .:Tri.!.L L.1,.:1: -I. : o. I a \',.0It.1.)-.-.ifft-.1. ac-ii.e.a.agims.5. 12.00EST COPY INURE"/
-- Lesson 9: Subtracting MoneyThe following are subtractionproblems. They have dollar signs andcorrectly solve each problem, the dollardecimal points. Toanswer. Decimal points should be linedsign and the decimal point must be placed in theup one under the other.Directions: Subtract.A.1)2)3) 5.833.10 3.62.40 8.514.46 9.031.215)6) 7.536.85 5.063.28B.C. 8.75 7.563.23- 8.34 6.85 2.75.25- .82 6.305.18 4.561.08 4.282.43 7.456.90 9.00 6.155.36 9.785.02 5.96.71 8.94.92 2.25.66 8.13 7.00- 4.4843 4.6324E.- 2.61 3.091.85 5.164.89- 2.78D. 7.063.58 8.177.83 6.02- 2.34- 3.59 3.592.80 8.00.57
Lesson 10: Counting CurrencyDirections: Write out the numerical value of these bills. Study the example. Rememberto write the dollar sign (S) and the decimal point (.) in your NOW.Utiatii.77t h IrViricas prr.trrx3.BEST COPY AVAILABLE21or.tx
Lesson 18: Multiplication - Single Multipliers, Part 1In these problems, you will multiply money by whole numbers. Each problem has a dollar sign and a decimal point. Since there are two decimal places in the multiplicand,count two decimal places in the product.Directions: Multiply.A.1) 1.03x2) 2.19x3)4)6) 4.03 2.11 3.20Xx2 1.28x 3.05x2 3.593 1.76x2 6.46x2534 4.252 1.35X4 2.75X3 5.96 8.75 9.84XXx36 2.51 4.80 8.23 7.86XXx 3.04x54 5.50X62 9.15x522 f;3 1.08x 9xx4E.x 2.43X43D. 2.43x 7.85C.X3x5)3B.46 6.95x78 5.08x9 4.76x3
TEST 1: COUNTLVG MONEYDirections: Write down the numerical value of each set of coins andbills.1.,.,,0".),.1-C.). Ir. AIcf.'114 r. ,. 1: 77, )6 tv. we im.s.1 iTint 10KVICSIIIPPiaN11111.111.11.11nr.,%r Milt vintiagnmskillimijan loco.M.: :::. I,Iitt .1. ,.,.Ia.V.2:71%ik 1-.-, t V----- :, am.IAit' 11101.111.1at't--I).2.(lltlo)I NITEIII 2.frrz. I 'Clown:OM23.(fit To ft f*N111:17 NT WWI 1/17.1016.3,".17U%4.t.Ii .BEST COPY AVAiLABLE3,33
TEST 2: WORKING WITH MONEYA. Directions: Add. Decimal points must be lined up one under the other.1)2)3) .35.20 .13.31 .26.36 .75.21 .54.35 .25 .22 .18 .09 .61 1.221.04 2.581.15 2.351.57 3.2 4.325.18 33.2314.32 .24 4.82 3.80 2.08 41.2610.54 32.8618.95 10.86 58.7525.18 35.24 126.47233.56 570.35199.08 631.82 7.25 80.15B. Directions: Subtract. Then check your answer. Decimal points must be lined upone under the other.1)2)3) 5.263.02 3.211.19 7.252.73 9.003.58 8.40.79 67.4620.28 75.8351.46 38.30 50.00- 17.43- 39.95 89.428.53 463.50 785.42140.56- 113.96 521.35 764.25 900.0035.87345.72- 230.4569
TEST 2: WORKING WITH MONEY (Corr-arm-ED)C. Directions: Multiply .201)2)x4x5x3X6 2.01 1.08 1.35 8.67X3) .85 .27 .164 8.76x 10Xx9 2.31X 345 3.02x 23x8 1.19x 57 .71 .89x9x8 6.80 7.097Xx5 4.06X 48 9.87X 86D. Directions: Divide. Then check your 7.W18 675.0036 5 864.0062333337071
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and. Continuing EducationSession 2CALCULATING PARKING CHARGES1. Compute Time: count by whole hours add additional minutes13 minutes or lessmore than 3 minutescharge for wholehours onlycharge for whole hoursplus 1/2 hr. (34 min.) oranother full hour2. Compute rate: Use chart or multiply whole hours by rate per hour add 112 hr. rate when appropriate (4-34 minutes)3. Charge daily maximum rate when it is cheaper forthe customer30
NAMEDATECODE #This examination is designed to test your ability to use andapply parking rates.For the purposes of this examination,assume that you are a cashier on an ACE parking lot. Theparking rates for this lot are as shown below. Using theserates, you are to determine the amount to be charged for eachof the tickets which you have been issued.You will then enteryour answer in the box corresponding to the number marked onthe ticket.Accuracy is of utmost importance as you will beheld responsible for shortages caused by errors in calculatingrates when you are actually working on an ACE parking lot.On the ticket, the top stamp shows the time and date the carentered the lot.The bottom stamp shows the time the cardeparted the lot. You are to charge for the period of timethe car was on the lot. ACE Parking allows the customerthree minutes over the time limit for the last half-hour orhour, as the case may 3110:3310:3412:041:391:062:10 .75 1.50 3.75 6.00 2.25 6.00RATES:HR.HR.1i HRS2 HRS2i HRS3 HRS3i HRS4 HRSMAXIMUM1- .751.502.25- 3.003.75- 4.505.25- 6.00- 6.
TICKET # 1.10:55 AM IN5:04 PM OUT2.12:35 PM IN2:25 PM OUT3.L.13.11:59 AM IN12:25 PM OUT114.9:57 AM IN2:01 PM OUT10:56 AM IN4:59 PM OUT15.9:31 AM IN1:20 PM OUT8:37 AKIN16.9:31 AM IN1:18 PM OUT17.9:07 AM IN12:12 PM OUT9:15 AM OUT5.9:29 AM IN12':31 PM OUT6.11:59 AM IN3:22 PM OUT18.8:49 AM IN11:08 AM OUT7.11:56 AM IN3:25 PM OUT19.8:45 AM IN10:32 AM OUT8.8:33 AM IN8:52 AM OUT20.8:41 AM IN9:46 AM OUT9.8:41 AM IN9:48 AM OUT21.2:12 PM IN2:38 PM OUT.C:30 AM IN11:33 AM OUT22.2:09 PM IN2:43 PM OUT11.8:30 AM IN8:52 hM OUT23.9:22 AM IN12:25 PM OUT.e.12:39 FM. IN3:12 ?M 7JUT2D.8:39 AM TN9:39 AM OUT72
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 2ACE TICKET RECONCILIATION FORM Understanding Entries' and How They are Used Know How To Record Transactions Prepare Deposit Slip and Deposit Bag Promissory Notes Lost Tickets Daily Ticket Reconciliation Report Exercise
a16. ENVELOPSIS. ENYEU3P111 KEY CARO12. NO12. NO11. Nt1 (Lost tIck01).fll10. N11 (NO tidal Issuod)O. VA ENT 3S. YR ENY a2. YR ENT 1S. TICKETS S. tiCREtS 24. MIMS 11. out 22. bit II. Exit ICOUNTSOPENIP.':'aaalalaINaINaaNaaINilINININNIIN1 DESC/RATE I OS ;TICKETSIiIFREEHAW9 Alle10A111sakiTIXNITETRANSMONTHLY31110,I 21111.BAG 0DESCKEY CARD RATEDIFFERENCETTL TIX COLLTOTAL EXITSII POI. III 711111P11. 1111 'POIDEPOSITSCASH/CHARGENO.CARS AT CLOSINGRETURNEDOPENING EXIT COUNT7::.ENVELOPESISSUEDCLOSING EXIT COUNTalMEIOS1111NOCERTIFICATESCOUPONSRATECLSO TIXMISCTIIJGNPMAINSECRTYEMPLMONTHLY
30/WAII 9 Loll7 7 S 7 7 ii 0885332 MINNESOTA STREETMYTOVVN. MINNESOTA 55555p/YLA) S) 19Ait/42-47,4-c-t-'---Lk""--CIAJLA4 aleN-14) /61,.0/n AltTHE FIRST NATIONAL BANK OF MYT4OWNORDER OFv; TIIEAY196019e---,DOLLARS/00. 0(18922 -NUMBERa) 1990 West Publishing CompanyA Poorly Filled-Out CheckTransparency 26 (Exhibit 18-5)e olowa At9sleft civopeeft Gsowa Assowa eeigeOla C1401401'; eCt9140 Ael*e.,a 644810@ra At.914e,a A&aa.XYZ CORPORATION10 INDUSTRIAL PARKST. PAUL, MINN.MOs, e4froseho %Lama., titeNGIV AteMa., eteeia0 e4491.6)0 e.teilaa goelieb.0 e44011., etteNala edet6,1
z0D(,,CCWZC.)0c.) Intiot.,t4.f%.-%N.%.:4z.-.' I -ix0 \A) -*O%e)t%.).,.,Nt.,4. (I.%Mb00)PsCDLOT#014ACE PARKING MANAGEMENT, INC.fla'3 r338o).-N.--nInLOT#NAMEettoCO/ItBEST COPYAVAILA31.k?OM81111ftRIM/"".(3.%t'PD),TOTAL DEPOSIT/06.PLEASE BE SURE ALL ITEMSARE PROPERLY ENDORSED.TOTALITEMSDATE'/rvvs03.3I) " 7-5DEPOSITS MAY NOT BE AVAILABLEFOR IMMEDIATE WITHDRAWAL.12-lorPsCOMMERCIAL COOE OR ANY APPLICABLE COLLECTION AGREEMENT.Of 5001.0 2E14 211'0)iwrxs Ann 0114 n nrmS Anr nrcrivrnron DEPOSIT SUBJECT TO THE PROVISIONS OF THE UNIFORM11'0000 /411' 1: 1 2 200066 /I:w
DIVISION OF ADULT AND CONTINUING EDUCATIONSWEETWATER UNION HIGH SCHOOL DISTRICTACE PARKINGWORKPLACE EDUCATIONSession 2 OutlineMATH INTRODUCTION1:A.Understanding coins and currency1.2.3.4.5.B.Addition and'subtraction1.2.3.4.C.Knowing the value of moneyMatching currencyCounting coinsCounting currencyTest 1 counting moneyAdding changeExercise in additiona.Adding moneyExercise in additiona.Subtracting moneya. Exercise in subtractionTest 2 working with moneyReview of parking rate calculations1.2.3.4.Charges for partial and full hour ratesHow to calculate parking ratesAce parking cashier exerciseCounting & making changea.Customer & cashier role playb.Review problemsAce ticket reconciliation form2:A.Explain all entries and what form is used for1.Display daily ticket reconciliation report onoverhead projector and illustrate how to fill outeach entry:a. 'Closing Ticket Number-Write the last ticketnumber of the shift in the correct place onthe form. Be sure to enter example, No TicketIssued forms, all entrance counter readings,No Money forms, etc.Opening Ticket Number-Enter the first ticketb.numbers of the shift onto the form,40
Page 2c.d.e.f.g.h.i.j.Rates-List the rates for the location down thecolumn in increasing orderNumber of Tickets Collected-Count the ticketscollected at each rate and indicate the totalbeside that corresponding rateFree Tickets-Tickets that were collected butdid not have an associated charge. Count thenumber of tickets collected for each category:Monthly-Customers sign their, ticketsa.because they have purchased monthlypermitsb.Employee-Ace employees' ticketSecurity-Security personnel who regularlyc.patrol the locationMain-Maintenance personnel hired for thed.locationDNP-"Did Not Park" customers who enter thee.facility and exit before the grace periodis overT&J-"Test and Jam" Tickets that aref.usually destroyed by an improper functionof the machine. These tickets must besigned by the supervisorMisc.-Tickets that do not fit into anyg.other categoryClosing Tix-Opening and closing tickets.h.These tickets are also stapled to thereportOS outstanding tickets that were issued inprevious days but not recordedTIX tickets regularly collected for the shiftEnvelopes-Count the total number of envelopesissued and the number collected that werepreviously issuedCars'at Closing-Count the number of cars leftin the lot at the end of the day. All monthlycars should have permits showing. Carswithout permits should have envelopes placedon the windshieldMonthly Tickets Sold-Record the opening andclosing monthly permit numbersCoupons Sold-Record the opening and closingcoupon numbersCoupons/Validations-Count the number oftickets that have coupons attached. After thetickets have been counted and recorded, countthe number of actual coupons attached to theWrite this number in the 1/2 columntickets.next to the total ticket number41
Page-3k.1.m.n .o .p.q .B.Promissory note1.2.3.4.5.6.7.C.If a ticket has a validation stamp, count thenumber of tickets and record the total in thefirst columnMonthly Ticket Rates-List the rate(s) for themonthly permits and the total number of passessold at that rateCoupon Rates-List the rate(s) and the totalnumber of coupons sold at that rateCertificates-List the rates and the number ofcertificatesAutomatic Ticket Counter-This counter is usedwith automatically issued ticketsKeycard Rate-Record the rate for the keycardand the number of cards soldMeter Money Collected-Record the amount thatwill be depositedDeposit Bag Number/Amount of the depositFill out deposit slip1.Arrange for proper disposition of deposit2.bagVacant Stall Count-each hour the number ofvacant stalls should be entered in the properspaceComplete a "No Money" form if a customer who owesmoney claims they have noneWrite the location number at the top of the formComplete the form with all the necessaryinformationAsk the customer to sign the formGive the pink copy to the customerAttach the white copy to the daily reportGive the yellow copy to the supervisorNo ticket issued/missing ticket1.2.3.4.5.6.Use the Missing Ticket form in place of theticketCheck the "No Ticket Issued" boxWrite in the location numberAsk the customer to sign the form and write hisphone numberRecord the car's license number on the formCollect the correct amount from the customer4'2
Page 4D .VIP passUse extra courtesy in dealinga VIP passAsk the customer to sign his2.Write the VIP pass number on3.Use the customer's name when4.leaving1.E .2.3.4.5.6.7.8.9.10.11Inform customer that a procedure must be followedto ensure the security of carsStamp the next missing ticket form with the timeAsk to see the customer's driver's licenseMatch the picture to the faceWrite the name and license number on the back offormAsk the customer to sign the front of the form,including room number where applicableCharge the maximum rate and write the amount onthe back of the formAsk the customer to describe the keychain and thename on the registration or rental agreementGive the keys and missing ticket form to the valetto retrieve the car; valet should check theinformation before bringing the car to thecustomerCall the supervisor or hotel security if theinformation does not matchStaple missing ticket form to middle portion ofticket (on car windshield)Lost claim ticket (when no keys were collected)1.2.3.G .ticketthe ticketyou thank him uponLost claim ticket (when keys were collected)1.F.with the bearer ofTime stamp the next missing ticket formAsk the customer to sign on the front of the form,including room number where applicableCharge the maximum amount and write the amountcollected on the back of the formDaily ticket reconciliation report exercise1.Each employee will receive a studentreconciliation report to fill outEmployee will record transactionsa.b.Identify entries43
Page 5Balance cash with the correct number ofticketsPrepare report accuratelyd.Prepare deposit slipe.Enter amount of the deposit correctly1.Arrange for disposition of deposit bag2.Review report and go over any questionsc.2.44
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 3 PASSES, KEYCARDS, COUPONS BUSINESS FORM PREPARATION PROBLEM SOLVING EXERCISE #2 EFFECTIVE COMMUNICATIONS GROUP DISCUSSION QUESTION #2 VIDEO PRESENTATION45.
ACE PARKINGWORKPLACE EDUCATIONSweetwater Union High School District, Division of Adult and Continuing EducationSession 3ACE BUSINESS FORMS Monthly Passes, Keycards and Coupons Preparation of ACE Business Forms:ACE Ticket Reconciliation (for. Hotel Valet Parking)Garage Monthly RecordsACE Parking Incident ReportIncident Report Supplement (Filled Out bySupervisor)48
-,6']J7(.II319176I3.7'570 0SI 1 ricer III.NOTES:iWrZT1MM.1119111191(r 12Date4biar C.1.-.1Kristen furl--EAkyiSold to,.rx, i F.4161-390139113Old NumbprBEST COPY AVAiLABLE123.4270oGA 72.555 .75orl'Inino lir.K (. S errwriunfl 5 5nc.Compnw.ISSUED: 5700 TO 5900Amt.Clwrkit.11.(X)e). 1 on ,(9- (1/10-0II28 -10311610-28TOIlECOMIS l0H'I"1c0. CauttI I11Sara .4Sold by14. 1i0.0.".:.h.4 I//Si geed F ci
PROBLEM SOLVING EXERCISE 2As you arrive at your work location you notice some ofyour customers are in a hurry. One of your regular
INSTITUTION Sweetwater Union High School District, Chula Vista, Calif. SPONS AGENCY Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program. PUB DATE 94 CONTRACT V198A20121 NOTE 84p.; For related documents, see CE 066 016-019. PUB TYPE Guides Classroom Use Teaching Guides (For Teacher) (052)
