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Premier Support andHardware InstallationServices2020 Lenovo Internal. All rights reserved.

Increase Profit by Selling ServicesAdding Services provides up to 109% increase on profit1.ALL WITHOUT SELLING MORE HARDWARE!2AND receive 200 LEAP points for every PremierSupport Part Number sold!96%Increased Margin109%Increased Marginby attaching Premier Support1by attaching Premier Support and HW Installation1Utilize our scale and established infrastructure: Increase efficiency and improve service delivery Deliver excellence to your customersDeliver additional value for your customers: On-site response times, access to Lenovo’s parts network, and one single point of contact Complete solution with complementing servicesDrive greater profit for your organization: Significantly high margins on services Profit more, without selling more hardwareSingle source solution for your customers: Eliminate support frustrations and ensure a positive customer experience(1) GP on Services assumes ASP partner with highest rebate level.(2) Assumes SR650 and Premier Essential are sold at list price by channel partner.

What is Included with Lenovo Hardware Installation Services?Service FeaturesUnpack and inspect hardwareRack, mount, and/or position the product & componentsInstall and route power cablesInstall and route network/data cables (between nodes or TOR switch)Apply customer-provided labels to newly-installed cablesPower on equipmentConfirm server POSTs, or boots to OS if applicableUpdate firmware, including chassis firmware if applicableCheck for error lights; obvious issuesMove used packaging materials to designated area within immediate installation locationInstall Server Operating SystemRun Lenovo-Supplied Configuration/Settings ToolTape library validationVerify IP address and verify management connectivityConfigure first time boot infoConfigure out-of-band management portSystem assembly (apart from disks/media)2020 Lenovo. All rights reserved.Basic HardwareInstallationHardwareInstallation Plus

Installation Appointment Scheduling ProcessEnd User/CustomerConfirmsAppointment orReceives Checklist fromcustomer to validate itContacts SP toschedule theservices and sendthe checklistLeads thePre-install call withcustomer and SPlead to schedule theserviceConfirms on siteEngineer’s infoService ProviderFocal PointAcknowledges theinstallationConfirmCompletion ofInstallation andclose theprojectPerformsInstallation andcollect deliveryevidence**NOTE: It is necessary a minimum of 5 Business Days to Schedule an Install after receive the checklist

Why Hardware Installation Services?Efficient Keep staff focused on prioritybusiness initiativesConvenient Schedule services to fit yourSeamless Leverage deep technical resourcestimeline and operations Consistent service delivery by Accelerate return on investment Streamline project with a pre-manufacturer certified resourcesinstallation checklist Flexible offerings to meetrequirements Minimize disruption and risk Utilize consistent global resources Ensure equipment is prepared for Single source for technology andservices2020 Lenovo. All rights reserved. Budget wisely with fixed price andscopesuccessful deployment

Accelerate Your Customers’ Time To ProductivityUnpackInspectConnectHardware fyClean-Up Seller OverviewFlyerPre-Install ChecklistComing soon: solution-selling cardand customer presentationContact: dcg install@lenovo.com

Business Partners Lenovo: Expanding out footprint in accountsEnterprisePosition LenovoServices tocompliment yourportfolio andaddress customerchallengesLeverage Lenovo Premier Supportin your Enterprise accounts to Ease the burden of ongoingmaintenance Provide robust coverage forsystems supporting missioncritical workloads Provide direct access to Level 2technicians for faster first-timeresolutions Allow IT teams to prioritizeinnovation by spending less timeon functional tasks Public SectorLeverage Lenovo Premier Supportin your Public Sector accounts to Help customers protect theircapital investment in hardwarethroughout the lifecycle Purchase support via contractto accommodate billing cycles,flexible start and end dates,and post-warranty support. Provide predictable upfrontcosts versus finding budget inthe event of a critical issueSMB & MMLeverage Lenovo Premier Supportin your SMB & MM accounts to Provide customers with directaccess to skilled technicians toaugment internal skill gaps Minimize downtime by relyingon Lenovo to support complexsolutions and guide customersthrough the support process Access to product andfirmware documentation via acomprehensive knowledgebaseOwn your customer engagement and provide the opportunity to increase profit margin with ServicesKeep revenue tracking leveraging Lenovo Premier Support in the Account and gain compete lockoutDeliver a complete solution and enhance customer satisfactionOffer your customer flexibility and cost predictability with a contract-based service offering or preconfiguredsupport-levels in DCSC7

Premier Support ServicesPortfolio StructurePremier AdvancedPremier EssentialRobust coverage for systemssupporting mission critical workloads.Premier FoundationBest choice for systems wheremaximum uptime is essential.Upgrade your base warranty and extendsupport of your systems. Premier Support 9x5 Next Business Day Response CRU/FRU Onsite Tech. Dispatch forparts and labor Extend coverage up to 5 years 1 and 2 year Post Warranty Options Premier Support24x7 4 Hour ResponseCRU/FRU Onsite Tech. Dispatchfor parts and laborIncludes YourDrive YourData Extend coverage up to 5 years1 and 2 year Post Warranty Options Premier Support24x7 2 Hour Response (US) forparts and labor Coverage varies–refer to Locator ToolCRU/FRU Onsite Tech. DispatchIncludes YourDrive YourData Extend coverage up to 5 years1 and 2 year Post Warranty Options Customer Replaceable Unit (“CRU”): Lenovo will ship CRUs to the customer for the customer to install. Tier 1 CRUs require little skill to installwhile Tier 2 CRUs require some technical skill and tools. Field Replacement Units (“FRU): If your replacement part is not considered a CRU, then it is a Field Replacement Unit (FRU). The installationof a FRU will be handled by a service technician.2020 Lenovo. All rights reserved.

Premier Support Sales BattlecardSeller OverviewCustomer PresentationEmail Outreach TemplateSolution-selling CardBrochureInfographicVideoCustomer Support PlanServices Registration Process GuideGeneral Inquiries: nasrvmkting@lenovo.com2020 Lenovo. All rights reserved.

SYNNEX SERVICES2020 Lenovo Internal. All rights reserved.

Services Mission: Easy to buy-easy to sell Installation Services: WORK WITH LENOVO ON SERVER INSTALLTION & CUSTOM SERVICES– nationwide services with set prices that includes travel for any zip code– custom statement of work (SOW) for complex services Efficient Integration Services from ISO 9001 accrediated operation:– (Configuration/Imaging, Asset Tagging, Labeling, Staging, Bundling) Field Services provided for all technical practice areas:– (installation of digital signage, printers, cabling, desktops, wireless,networking, audio visual, IOT/mobility, training, etc.) Engineering support Service from small 2 hour Smart Hands work - to international scale project rollouts Service part#/SKUs for easy ordering2020 Lenovo Internal. All rights reserved.

Integration & Configuration Services ImagingEnrollment & Custom ConfigBIOS and Firmware UpdatingImagingFull Rack BuildsSoftware Loads/OSRAID set upMAC address reportingEncryptionProvisioning URL-loading/testingAsset Tagging / Custom EtchingShipping/Box LabelsInsertion of DocumentsBundles/Kitting/Green PackagingImporter/Exporter of Record2020 Lenovo Internal. All rights reserved. ISO 9001 certifiedWorld-class Integration Center inSouthaven,MS & Plainfield, INand TaggingBTOquotes@synnex.comInsertions of: memory, SSD, HDD, cards (net,video, serial port), backlit keyboards, software load,tagging / data capture/reporting, etc.

Field Services CapabilitiesOffering Services Just Became SimpleExtra Mile Services Site surveys On-site installations Onsite networkinstallation Security Services Physical security Audio-Visual Systems Telephony /UCC Digital signage Wireless equipment Cabling Datacenter Fleet/MobilityTraining/Depot ServicesTraining Services: Microsoft, Cisco,Google, SAP, Red Hat,VMWare, Cisco, PaloAlto, Polycom, Etc. On-site & web trainingExtended Warranty: Desktops, Laptops,Tablets Datacenter/Servers Chromebooks Digital Signage Audio Visual Products Printers - Mobility2020 Lenovo Internal. All rights reserved.fieldservices@synnex.comSmart Hands – Support/NOC Smart Hands: 2, 4 or 8 hour SKU Deploy in 48 hours Tech or SE Installs Unpack/ConnectHdwe Loading software Gold Seal Service Help Desk &Extended Support(above OEM)Software Services Consultation Assessment Implementation Migration Health Check Training Product Demos Cloud Helpdesk Disaster Recovery Staff Augmentation 2019, SYNNEXCorporation

Field Services engagement processOpportunityDiscovery Find the opportunity Contact your Synnex sales rep and SERVICESolv BD team at ServiceBD@synnex.com (orfieldservices@synnex.com) Include copy of the bill of materials (BOM) and a completed Services Questionnaire (will be provided by the BD team) BD team to engage the reseller and customer directly for introductions to discuss the opportunity at handReview andscope Request is picked up by the team within 1-2 hours for review If service part number/SKU is available will be verified and provided A scoping call may be needed for more complex projects in which case the team will notify the customer Services team will draft a statement of work (SOW) or provide back a the SKU for sales to quote to reseller within 1-3days Synnex Sales receives PO, places order (PO needs services SKU, point of contact and installation address) Service Delivery team schedules kick-off call for SOW based projectsOrdering and Service Delivery team confirms scheduling options with point of contact at customer location.execution2020 Lenovo Internal. All rights reserved.

BTOquotes@synnex.com - provides all integration related sales assistance,interface with customers to assist with any questions in regards to theintegration BTO services offered.ServiceBD@synnex.com – provides all service sales assistance, interface withcustomers to assist with RFPs, answer questions, webinar presentations, onsitevisits with customers, services sales training2020 Lenovo Internal. All rights reserved.Fieldservices@synnex.com – provides assistance to installation and professional

(1) GP on Services assumes ASP partner with highest rebate level. (2) Assumes SR650 and Premier Essential are sold at list price by channel partner. AND receive 200 LEAP points for every Premier Support Part Number sold! Increased Margin by attaching Premier Support and HW Installation1 96% 109% Increased Margin by attaching Premier Support1