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OWCP Interagency MeetingMay 10, 2016

Douglas FitzgeraldDirector,Division of Federal Employees’ Compensation

AgendaOWCP Interagency Meeting, May 10, 2016 Welcome, Douglas FitzgeraldOpening Remarks, Leonard J. Howie, IIIAgency Performance, Gary SteinbergFECA 100/CHEP, Tara JonesICS Modules, Tara JonesOWCPConnect, Chris Revenaugh/Paul BeckhamIT Updates, Chris Revenaugh/Paul Beckham/Tara JonesMisc. Updates, Julia Tritz

Leonard J. Howie, IIIDirector,Office of Workers’ Compensation Programs

Gary SteinbergDeputy Director,Office of Workers’ Compensation Programs

FY2016 Agency Performance(Through 2nd Q)OWCP-tracked Goals 4 through 7All Government(less USPS)Goal 4: Timely Filing of ClaimsGoal 5: Timely Filing of WageLoss ClaimsGoal 6: Lost Production DaysGoal 7: Return to Work RateFY15 )

CA-1/2 TimelinessFY2016 through 2nd Q100806040200Percent ofInjury/IllnessNoticesTimely Filed

CA-7 TimelinessFY2016 through 2nd Q100806040200Percent ofWage LossClaimsTimely Filed

Return to WorkFY2016 through 2nd Q959085807570Percent of DisabledEmployeesReturned to Workwith FederalAgency

Tara JonesChief,Branch of Technical AssistanceDivision of Federal Employees’ Compensation

Upcoming Outreach Events FECA 100 - Commemorating a Century ofCompassion Reflect on program history and engage withexternal stakeholders to discuss the future ofFECA Opportunity to recognize agency partners Field events are underway in each DFECRegion DFEC National Office to host local event inSeptember

Upcoming Outreach Events Chesapeake Health Education Program (CHEP) 18thAnnual Federal Workers’ Compensation Conference July 26-28, 2016 (Phoenix, AZ) Registration is currently open (http://wcconf.org/) Sponsored by the Department of Veterans Affairs Members of DOL’s Office of the Solicitor staff serveson planning committee

Injury Compensation SpecialistTraining Modules April 1, 2016 notice sent to Employing AgencyStakeholders Information on Latest News section of DFECwebsite Self-instructional resource/Knowledge Checks Does not replace in-person training Link to modules on Federal Agency portal

Injury Compensation SpecialistTraining Modules

Paul BeckhamChief, Branch of Information TechnologyDivision of Federal Employees’ Compensation

OWCPConnect.gov Allows FECA claimants to securely access infofrom case file For claimant use only Replaces prior access method to CQS– NFC users should continue to use NFC– Agencies must obtain AQS access to view CQS info

OWCPConnect.gov Requires– Use of an identity management service– Unique User ID Registration completed by verifying identitythrough:– PIV/CAC card– Private Credential Service Provider (CSP)

OWCPConnect and CQS

OWCPConnect

OWCPConnectChoose the Claimant CQS link from theexpanding menu available when the usersclick the Select button.

OWCPConnectOWCP Connect uses a combination ofidentity verification and user identitymanagement to allow claimants secureaccess to their workers compensationdata.To access their data, claimants will needto establish an account and verify theiridentity.All new users will click the Sign Up link inthe dialog that appears

OWCPConnectTo ensure that only existing claimants areaccessing the system, OWCPConnect asksall new users to verify their last name anddate of birth.If that information does not matchclaimant information in the system, theuser will not be able to continue theregistration process.

OWCPConnectBefore gaining access to applications in OWCPConnect, the user must verify theiridentity. This is done via services provided by our current vendor Connect.GOV, anonline identity verification system.

OWCPConnectUsing a “widget” (shown above), OWCPConnect gives users access to threeavenues of identity verification through our current vendor Connect.GOV.PIV/CAC – Users with access to a PIV card reader at the time of registrationcan use their government issued PIV or CAC card to verify their identity. Asidefrom the physical card and reader, the user must know their card’s PIN numberto proceed.ID.Me – This is a private credential service provider (CSP) that allows users toverify their identity by answering a series of questions based on the user’sfinancial history (credit report).Verizon – This is also a private CSP that verifies identities using consumerfinancial data.Note: using the CSPs does not incur a cost to the injured worker. Also, nofinancial information is collected or stored by OWCPConnect.

OWCPConnectFollowing successful identify verification the user will set up their own OWCPConnectaccount.The account is based on the identity information passed back to OWCPConnectfrom either the user’s PIV/CAC card or private CSP (whichever avenue the usertook).The OWCPConnect account credentials are what returning customers will use whenaccessing the system after being fully registered.

OWCPConnectFirst, the user is asked to create a uniqueUserID and security questions. Thesecurity questions are used if the userever needs to reset his or her password.The answers are case and space sensitive(what you enter here is exactly what youhave to enter if challenged with thesequestions later on).

OWCPConnectNext, users will need to enter someadditional information below the securityquestions to complete the registration.The information needed varies based onthe identity verification method.If a PIV/CAC is used, the user must enter aprimary email address and SSN as thatinformation is not stored or transmittedvia the card.The use of the private CSPs will supplyOWCPConnect with the SSN and primaryemail address. The SSN is encrypted andnot displayed in full.

OWCPConnectOnce the information has been entered and saved, the system will send the user anemail with a link to activate the account. The email goes to both the primary andsecondary email addresses.

OWCPConnectTo enter the system, the user will need to click the Sign In link at the top of thescreen and/or choose the Claimant CQS link from the expanding menu availablewhen the users click the Select button.A successfully registered account will allow the user access to CQS. To view a case,the user simply enters the case number in the CQS screen.

IT Updates – OSHA Manual BLS Reporting for this year should becompleted for all agencies that requested it The enhancement to use Establishment Codesas a variable in the OSHA 300 Log in ECOMPwill be available by late summer. BLS flat file production within ECOMP will beavailable before the end of the calendar year.

IT Updates – Data Extract Files We are moving to XML format for thefollowing files:– Compensation– Case Management– Bill Pay– Chargeback

IT Updates – Data Extract Files Why?– Open format– Easier to use– Allows for self-documentation– Push to standardize data Target date is July 1, 2017 Phased approach – test files deliveredquarterly

IT Updates – Occupational SeriesCodes Plan to consolidate available codes andremove extraneous data Different systems appear to be using differentformats/lengths for the codes – need tostandardize Project plan is underway and further info willbe communicated to DFEC IT Dataworkgroupmembers

IT Updates – Point of Contact Refresh Updated POC info needed from FederalAgency Partners:– AQS Intra-Agency Coordinator (IAC)– ECOMP Agency Maintenance Users (AMU)– Data Recipient – chargeback and data extracts Send to: Dataworkgroup@dol.gov Due by May 31, 2016

Julia TritzDeputy Director,Division of Federal Employees’ Compensation

Members of DOL's Office of the Solicitor staff serves on planning committee . Injury Compensation Specialist Training Modules April 1, 2016 notice sent to Employing Agency . screen and/or choose the Claimant CQS link from the expanding menu available when the users click the Select button. A successfully registered account will .