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Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022i. seek to identify each Domestic Customer in a Vulnerable Situation, in a mannerwhich is effective and appropriate, having regard to the interests of the DomesticCustomer; andii. when applying the Standards of Conduct in paragraphs (a) to (c) above, do so in amanner which takes into account any Vulnerable Situation of each DomesticCustomer identified in accordance with (d)(i) above or otherwise.Scope of condition0.4Standard condition 0 only applies to the licensee if:a) the Secretary of State has provided, by a scheme made under Schedule 7 to theUtilities Act 2000, that Section B of the standard conditions will have effect; orb) the Authority has issued a Domestic Supply Direction to the licensee under paragraph3.3 of standard condition 3.0.5Subject to paragraph 0.6, standard condition 0 applies to all activities of the licensee andany Representative which involve, or otherwise relate to, dealings with a DomesticCustomer.0.6Apart from any matters relating to Deemed Contracts, standard condition 0 does notapply in respect of the amount or amounts of any Charges for the Supply of Gas or anyother type of charge or fee, applied or waived.0.7Standard Condition 0 applies to the exercise of a licensee’s discretion to apply or waiveany fee or charge.Guidance0.8The licensee must have regard to any guidance on standard condition 0 (including inrespect of definitions which appear in standard condition 1) which, followingconsultation (which may be conducted before this condition takes effect), the Authorityhas issued, may issue and may from time to time revise (following further consultation).Definitions0.9For the purposes of this condition:Customer ObjectiveFair and cognateexpressionsStandards of ConductIs to be interpreted in accordance with paragraph 0.1.The licensee or any Representative would not be regardedas treating a Domestic Customer Fairly if their actions oromissions give rise to a likelihood of detriment to theDomestic Customer, unless the detriment would bereasonable in all the relevant circumstances.Means one or more of sub-paragraphs 0.3(a) to (d).10

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022Vulnerable SituationMeans the personal circumstances and characteristics ofeach Domestic Customer create a situation where he orshe is:(a) significantly less able than a typical DomesticCustomer to protect or represent his or her interests;and/or(b) significantly more likely than a typical DomesticCustomer to suffer detriment or that detriment is likely tobe more substantial.11

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022Condition 0A. Treating Micro Business Consumers FairlyCustomer Objective0A.1 The objective of this condition is for the licensee to ensure that each Micro BusinessConsumer is treated Fairly (“the Customer Objective”).Achieving the Standards of Conduct0A.2 The licensee must ensure it achieves the Standards of Conduct in a manner consistentwith the Customer Objective.0A.3 The Standards of Conduct are that the licensee:a) behaves and carries out any actions in a Fair, honest, transparent, appropriate andprofessional manner;b) provides information (whether in Writing or orally) to each Micro BusinessConsumer which:i. is complete, accurate and not misleading (in terms of the information providedor omitted);ii. is communicated (and, if provided in Writing, drafted) in plain and intelligiblelanguage with more important information being given appropriate prominence;iii. relates to products or services which are appropriate to the Micro BusinessConsumer to whom it is directed; andiv. in terms of its content and in terms of how it is presented, does not create amaterial imbalance in the rights, obligations or interests of the licensee and theMicro Business Consumer in favour of the licensee;c) in relation to customer service arrangements:i. makes it easy for a Micro Business Consumer to contact the licensee;ii. acts promptly to put things right when the licensee makes a mistake; andiii. otherwise ensures that customer service arrangements and processes are fit forpurpose and transparent.Scope of Condition0A.4 Standard condition 0A applies to all Designated Activities in respect of a Micro BusinessConsumer.12

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 20220A.5 Apart from any matters relating to Deemed Contracts, standard condition 0A does notapply in respect of the amount or amounts of any Charges for the Supply of Gas or anyother type of charge or fee, applied or waived.0A.6 Standard Condition 0A applies to the exercise of a licensee’s discretion to apply or waiveany fee or charge.0A.7 In the event of a conflict between this condition and paragraph 14.2 of standard condition14, this condition will prevail.Guidance0A.8 The licensee must have regard to any guidance on standard condition 0A (including inrespect of definitions which appear in standard condition 1) which, followingconsultation (which may be conducted before this condition takes effect), the Authorityhas issued, may issue and may from time to time revise (following further consultation).Definitions0A.9 For the purposes of this condition:“Billing”“Contractual Information”“Customer Objective”“Customer Transfers”“Designated Activities”all matters relating to the provision of a Bill orstatement of account to a Customer, includingthe content and calculations relating to such aBill or statement of account and the collectionand use of information relating to theconsumption of gas.includes the drafting and content of a Nondomestic Supply Contract or Deemed Contractand the provision of information relating to theNon-domestic Supply Contract or DeemedContract that applies to a Micro BusinessConsumer which is being supplied by thelicensee.Is to be interpreted in accordance withparagraph 0A.1.includes, but is not limited to, any matters thatrelate to a Customer’s ability to changesupplier and/or affect the timeframe forchanging supplier (including related terms andconditions of a Non-domestic Supply Contractor Deemed Contract that applies to a MicroBusiness Consumer).mean each of the following:a) the accuracy of a Bill or statement ofAccount;13

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022“Fair” and cognate expressions“Micro Business Consumer”“Standards of Conduct”b) the timeframe for a Micro BusinessConsumer receiving a Bill or statementof account and the timeframe for thepayment of a Bill;c) any written or oral communicationsregarding Billing or ContractualInformation;d) Customer Transfers;e) any matters relating to DeemedContracts; andf) any matters which fall within the scopeof standard conditions 7A, 14, 14A and21B (in so far as they relate to a MicroBusiness Consumer).The licensee would not be regarded as treatinga Micro Business Consumer Fairly if theiractions or omissions give rise to a likelihoodof detriment to the Micro Business Consumer,unless the detriment would be reasonable in allthe relevant circumstances.has the meaning given in standard condition7A.Means one or more of sub paragraphs 0A.3 (a)to (c)14

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022Condition 1. Definitions for standard conditions1.1This condition sets out defined words and expressions used in the standard conditions ofthis licence (all of which begin with capital letters) and gives their definitions next tothem.Definitions in alphabetical order1.2In this licence, unless the context otherwise requires:“About YourTariff” Labelhas the meaning given in standard condition 31F.10;Actmeans the Gas Act 1986;AccountManagementArrangementmeans:(a) where the Domestic Customer is subject to OfflineAccount Management,Offline Account Management; or(b) where the Domestic Customer is subject to OnlineAccount Management, Online Account Management;Active supplieris a supplier that is actively engaging in the act ofsupplying gas to one or more Domestic Customers and /or one or more Non Domestic Customers;Affiliatemeans, in relation to a Gas Supplier, any holding companyor subsidiary or subsidiary undertaking of a holdingcompany of the licensee, in each case within the meaningof the Companies Act 2006;Affiliate GasLicenseemeans any Subsidiary, Holding Company, or Subsidiaryof a Holding Company of the licensee which holds a gassupply licence granted or treated as granted pursuant tosection 7A(1) of the Gas Act 1986;15

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022AlternativeCheapestTariffmeans, in comparison with the Estimated Annual Costsfor each specific Domestic Customer’s Tariff, thecheapest Tariff available from the licensee (or, wherethere are any Affiliate Licensees, the licensee and anyAffiliate Licensees) for that Domestic Customer based on:(a) their Estimated Annual Costs applied in respect of thecheapest Tariff, rather than the Tariff the DomesticCustomer is currently subject to;(b) where the Domestic Customer is not subject to aPrepayment Meter, the cheapest Tariff compatiblewith the Gas Meter installed at the DomesticCustomer’s premises;(c) where the Domestic Customer is subject to aPrepayment Meter, the cheapest Tariff compatiblewith any Gas Meter which could be installed at theDomestic Customer’s premises; and(d) consideration of both Time of Use Tariffs for whichappropriate consumption data is available and NonTime of Use Tariffs;(e) where the Domestic Customer is subject to a WhiteLabel Tariff:(i) a White Label Tariff of the same WhiteLabel Tariff Provider; or(ii) a Tariff of the licensee which is not a WhiteLabel Tariff; and(f) where the Domestic Customer is not subject to aWhite Label Tariff;(i) a Tariff which is not a White Label Tariff;or(ii) a White Label Tariff of any White LabelTariff Provider of the licensee;16

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022AffiliateLicenseemeans any Subsidiary, Holding Company, or Subsidiaryof a Holding Company of the licensee which holds a gassupply licence granted or treated as granted pursuant tosection 7A(1) of the Gas Act 1986 and/or an electricitysupply licence granted or treated as granted pursuant tosection 6(1)(d) of the Electricity Act 1989;Amountin relation to gas, means its energy content expressed inkilowatt hours;Applicable Customermeans, in relation to an application made by the licensee tothe Authority in accordance with standard condition 10(Restriction or revocation of licence), a Customer if:(a)immediately before the restriction or revocationtakes effect, his premises are being supplied withgas by the licensee; and(b)in the case of a restriction, his premises will beexcluded by it from this licence;ApplicationRegulationsmeans regulations made under section 7B of the Act that setout the form and manner in which applications for a GasSupply Licence or an extension or restriction of such alicence are to be made;Annual ConsumptionDetailsmeans:(a) where the Customer has held their Domestic SupplyContract or Micro Business Consumer Contract (asapplicable) for at least 12 months and the licensee hasobtained actual meter readings (including meterreadings provided by the Customer and accepted bythe licensee in accordance with standard condition21B) which can reasonably be considered to cover thewhole of that 12 month period, the quantity of gaswhich was treated as consumed at the Customer’sDomestic Premises or Non-Domestic Premises (asapplicable) during the previous 12 months on the basisof those meter readings; or(b) where the Customer has held their Domestic SupplyContract or Micro Business Consumer Contract (asapplicable) for:(i)less than 12 months; or17

Note: Consolidated conditions are not formal Public Register documents and should not be relied on.Gas suppliers Licence: Standard Conditions – Consolidated to 18 July 2022(ii)at least 12 months and the licensee has notobtained actual meter readings (includingmeter readings provided by the Customerand accepted by the licensee in accordancewith standard condition 21B) which canreasonably be considered to cover thewhole of that 12 month period,the licensee’s best estimate of the quantity of gas that theCustomer may be expected to consume during a 12 monthperiod having regard to any relevant information that isavailable to the licensee or which the licensee couldotherwise have reasonably ascertained (including anyactual meter readings that have been obtained and whichcover part of the previous 12 months);ARS Specified Datemeans 30 June 2021 or

Security controls in relation to Smart Metering Systems .346 Condition 40A. Security Controls in Relation to Smart Metering Systems .352 Enrolled with the DCC .352 Condition 41. Smart Metering - Matters Relating To Obtaining and Using