WIXLIB

Delhi/NCR Locations. There should be a time duration of 12 months for handholding andtraining session in order to make the users comfortable with the dashboard.2.10Useful LinksThere should be a provision to incorporate useful links on the front page of the dashboard. Onclicking of the link it should be directed to a separate window reflecting the report as desired.Types of Users/Stakeholders: Department Admins Department Officers Department Account/Finance Ministry2.11System Support ServicesSupport service phase for dashboard shall commence from the “Date of commissioning” ofthe functional Website and Dashboard system as per the Work Order, and shall be for aperiod of three (3) Years. During this period, the agency shall: The agency should provide constant patches, upgrades to the system till they are incontract with CHI / MoHFW for system support services. The agency to provide comprehensive system maintenance support. This includeskeeping system up and running 24x7x365. Troubleshooting, hosting, integrationsupport, management of server and database. The agency to provide application customization and upgradation. Provide a helpdesk number, email address so that end-user may report problems, ifany, using any of the available methods.Request for proposal For Development of website-cum-monitoring System anddashboard for the national Programme for health care of the elderly (NPHCE)@ 2018 Centre for Health Informatics19 P a g e

2.12Dashboard Design Creating Summary and Geographic Dashboards. The numbers & visualizations shall indicate the situation and shall be easy to read andintuitive to understand. This may include:o Analytics: Bar/3D bar with multiple lines, pie/3D pie, line, scatter, and timeseries.o Mapping: Heat, bubble, animated bubble, Choropleth, tile, multi-layered. Colour coding to be used for high priority / flagship projects, welfare, central orexternal supported projects and to showcase important data. Filtering and selection capabilities can be easily added to reports with common actionelements such as drop-down/combination boxes, check boxes and sliders. Application of data manipulation tools such as ranking, calculations, formulas anddisplay rules. Drill down functionality to source level data. Dynamic Search and to find data instantly. Geo-clustering and geo-querying capability to identify focus areas & areas thatrequire improvement instantaneously. Optimizing for printing and exporting to a digital document format such as Word,Excel or PDF.2.13Hindrance tracking through feedback mechanismThe application should allow tracking of hindrances and steps taken/being planned againsthindrances as part of data entry system. Hindrances should be updated to explain delays inprojects. Hindrances and steps taken to resolve them should also be reflected in thedashboard(s) that will be created.2.14 Other FeaturesEnd user shall be to change the view and colour combination of the graph, charts orany other display chosen for the dashboard view. Should be able to view the responsive view of the page. The Charts and Graphs or other displaying material will be fully compatible with theMobile Browser view. Setting Page End user will have option to share this app with friends, Report bug orrequest for any feature, Change text size or any other user friendly feature.@ 2018 Centre for Health Informatics20 P a g e

Info Screen will have About Us, Terms of Use and Privacy Policy about app. Any other feature to make the dashboard more user friendly will be part of the scopeof work. Various statistics report and graphs/charts to be displayed on the Home page of theweb portal.ie. Total number of Hospitals for which appointment taken. The dashboard and report section will be visible by the CHI official after login. The administrator dashboard section will also include the support report. The support personnel will be able to generate Feedback ticket for each actionperformed.2.152.16Audit Trail The audit trail will be maintained for Web Portal and Mobile Browser. The administrator will be able to access the audit trail through the web portal. The administrator will be able to filter the audit trail report as required by CHI.Deliverables Selected agency is expected to deliver the Website and Dashboard within 30days of receiving the work order Selected agency is expected to deliver the web version as well as mobilebrowser responsive with all the features as in scope of work. Selected agency has to share the Design Documents based on the MOHFWRequirement document for MOHFW Review & Sign-off Selected agency is expected to deliver additional features / customizationrequired by the CHI / MoHFW during the course of development and O&M ofdashboard with the same terms and conditions. However, the cost / payment fordeployment of additional manpower will be provided to the selected agency. Application Code, Web API’s, Deployment document, User Licenses. Additional Manpower on the same rates mentioned in financial bid on shortnotices. The selected agency will be responsible for developing, and maintaining theapplication for three years Technical documentation of design and development stages of Dashboardapplication, database, complete source code of the application, training to usersetc. shall also be provided@ 2018 Centre for Health Informatics21 P a g e

2.17Preferred Technology & StandardsTechnology: The system should be developed using open source technology as per Ministry ofElectronics and Information Technology (MeitY) Guidelines.Standards: The application needs to be complaint with all GoI standards for IT applications,EHR Standards, standards notified by MoHFW, metadata standards, etc.2.18Hosting The dashboard shall be hosted on BSNL Cloud or any other as given by CHINIHFW. The selected agency will provide CHI NIHFW Full Access to server hosting theapplication Normal standards of security and privacy shall be complied with. Strict prohibition of sharing the data with any other department or ministry. The application and data are to be hosted on the Cloud provided by CHI The entire application comply with all laws and statutes of MIETY Data sharing from the participant applications / Web Portal shall be through Webservices only. The Dashboard should be security tested from cert-in empanelled agency and loadtested (min concurrent 10000 users) from STQC. The cost of the same should beincluded in the financial proposal.2.19Intellectual Property Rights The Intellectual Property Rights of the application will rest with CHI NIHFW. Theselected agency will provide the source code of the application to CHI NIHFW atthe time of sign-off The developed application will be the property of CHI NIHFW, agency shall notsale, lease or share the source code of the app to any other entity. CHI NIHFW shall have the copyright to the design and content of the web portal.The entire application along with all programmes, including those meant forstatistical reporting, graphics and content developed to achieve the desiredfunctionality, will be intellectual property of CHI NIHFW.@ 2018 Centre for Health Informatics22 P a g e

It will be the responsibility of the selected agency, both where the contract comes toa natural end, and also in case of foreclosure, to:o Furnish all information demanded by CHI NIHFW regarding the existingframework of the applicationo Handover all the old / latest backup code of the mobile application to CHINIHFW on a CD/DVD/Pen drive/Hard disk.@ 2018 Centre for Health Informatics23 P a g e

3. PROPOSAL SUBMISSION PROCESSThe agency shall submit the Proposal documents as per the details given below: Sealed Envelope: This envelope shall contain the original copy of Proposals and shallclearly provide the contents of the envelope. This envelope shall contain the followingenvelopes: Sealed Envelope A.1.: containing original copy (hard copy only) of TechnicalProposal. The envelope shall clearly provide the contents of the envelope andshall be super scribed as “Technical Proposal (Hard copy): Original copy. Sealed Envelope A.2.: containing original copy (hard copy only) of financialProposal. The envelope shall clearly provide the contents of the envelope andshall be super scribed as “Financial Proposal (Hard Copy): Original copy”.4. SUBMISSION OF PROPOSALSThe empanelled agencies shall duly seal the envelope. The Proposal should be deposited tothe NIHFW Tender box at the following address and should reach by the time and datementioned.The inner and outer envelopes shall be addressed to:Shri Gaurav Sharma,Deputy Director (Technical), Centre for Health Informatics (CHI)Room. No. 429National Institute of Health and Family Welfare (NIHFW),Baba Gang Nath Marg, Munirka,New Delhi – 110067Email: gaurav.sharma@nihfw.org5. CONTENT OF DOCUMENTS TO BE SUBMITTEDDocuments required in Proposal Envelope (Sealed Cover):1) Technical Proposal as per Annexure 12) Financial Proposal as per Annexure 26. LAST DATE AND TIME FOR SUBMISSION OF PROPOSALSProposals must be received by the CHI, NIHFW at the address specified in the ProposalDocument not later than the specified date and time as specified in the Proposal Document oras extended by the CHI, NIHFW.@ 2018 Centre for Health Informatics24 P a g e

In the event of the specified date of submission of Proposals being declared a holiday for theCHI, NIHFW the Proposals will be received up to the appointed time on next working day.7. LATE PROPOSALSAny Proposal received by the CHI, NIHFW after the deadline for submission of Proposalswill be rejected and/or returned unopened to the empanelled agencies, if so desired by him.8. PROPOSAL OPENING AND EVALUATIONThe CHI, NIHFW will open the Proposal, in the presence of agency representative whochoose to attend, at the time and date mentioned in Proposal document at the addressmentioned.NHP reserves the right to award the work to any of the empanelled agencies, based on themerit of their credentials (Ideas, Creatives, execution plan etc.) and financial quote for aparticular task. The selection of work will be through Quality and Cost-Based Selection(QCBS) (60 –Technical: 40-Financial quote) on technical/creative presentation and financialquote for that assigned task. The Evaluation Committee will be the final authority forselection of work.9. REJECTION OF PROPOSALThe Proposal has to be submitted in the form of printed document. The Proposals submittedby Telex, fax or email shall not be entertained.Any condition put forth by the agency non-conforming to the Proposal requirements shall notbe entertained at all and such Proposal shall be rejected.If a Proposal is not responsive and not fulfilling the conditions it will be rejected by NIHFWand shall not subsequently be accepted even if it is made responsive by the agency bycorrection of the non-conformity. No further communication will be made in the regards.10. PROJECT NATURETime bound and National level11. SERVICE LEVEL AGREEMENT (SLA)Detailed SLA to be signed with the successful agency.@ 2018 Centre for Health Informatics25 P a g e

12. PAYMENT SCHEDULEFollowing is the payment terms for under this assignment will be as under:(i)(ii)90% of the payment to be released after completion of the work as per the Scope of workand SLA of the proposal.Rest 10% payment to be released after successful completion of one year maintenance ofthe Web Application.13. PERFORMANCE BANK GUARANTEEThe successful bidder shall at his own expense deposit with organization, within thirty(30) working days of the date of notice of award of the contract or prior to signing ofthe contract whichever is earlier, an unconditional and irrevocable Performance BankGuarantee (PBG) from a Nationalized bank/scheduled bank acceptable to NIHFW,payable on demand, for the due performance and fulfilment of the contract by thebidder. The performance guarantee shall be denominated in the Indian currency of theContract and shall be by bank guarantee. This Performance Bank Guarantee will be for an amount equivalent to 10% ofcontract value (which would be determined at the time of signing contract) which ispayable to the bidder, through this contract. All charges whatsoever such as premium;commission etc. with respect to the Performance Bank Guarantee shall be borne bythe Bidder. The performance bank guarantee shall be valid till the end of three months after thecompletion of the Successful Bidder contract period (i.e. one year from the date ofsigning of the contract). These additional three months are required for facilitatingclosure of the project. The Performance Bank Guarantee may be discharged/ returned by the organizationupon being satisfied that there has been due performance of the obligations of theBidder under the contract. However, no interest shall be payable on the PerformanceBank Guarantee. In the event of the bidder being unable to service the contract for whatever reason, theorganization would encash the PBG. Notwithstanding and without prejudice to any@ 2018 Centre for Health Informatics26 P a g e

rights whatsoever of the organization under the Contract in the matter, the proceeds ofthe PBG shall be payable to the NIHFW as compensation for any loss resulting fromthe Bidder’s failure to complete its obligations under the Contract. NIHFW shallnotify the Bidder in writing of the exercise of its right to receive such compensationwithin 14 days, indicating the contractual obligation(s) for which the Bidder is indefault. The Client shall also be entitled to make recoveries from the Bidder’s bills,performance bank guarantee, or from any other amount due to him, the equivalentvalue of any payment made to him due to inadvertence, error, collusion,misconstruction or misstatement.@ 2018 Centre for Health Informatics27 P a g e

ANNEXURE 1 – TECHNICAL PROPOSALSerialA1234567Evaluation CriteriaFor the Dashboard SystemEnd-user Experience: Intuitive GUI (uniform colourdefinitions, filed defaults, mandatory fields, filed tab order andproperly segregated sections and no horizontal scrolls).Responsive Web Design (The layout changes based on the sizeand capabilities of the device)User Management (Flexibility to personalize system as peruser role, Option for managing user roles, privileges andgroups, Grouping function to un/group Users; KPIs;hierarchies)Drill-down (Multilevel Drill-down), roll-up, slice-dicefunctionsReporting: Sorting & Filtering function; Save data/report forfuture referenceAlerts (Rule Engine for managing rules, Alters Management)Data Connectivity (Ability for Multiple Data SourceConnectivity, Ability for Real-time connectivity)Visualization: Visual Intelligence- intelligently highlightingrelevant areas and values on the dashboard in response to auser’s cursor movement; Image Capturing & PrintoutGeographic Mapping: ability to plot and drill down data tomost granular level; colour codingExperience of Managing Dashboard Systems withgovernment & Availability of full time technical resourceswithin company to be deployed for this tionCertificate fromprevious clients.Profile of theTechnical TeamFor Vendor Presentation(Approach of development of Dashboard.840 (marks)Dashboard Design, Functionality Proposed with drill downand reporting mechanism with 10 Marks Each)OVERALL100* It is the responsibility of the agency to provide relevant documents for the criteria 1 to 7.* Minimum absolute technical score to qualify for financial evaluation is 60 out of 100.@ 2018 Centre for Health Informatics28 P a g e

ANNEXURE 2 – FINANCIAL PROPOSALS. NoParticular / DesignationTotalPrice12Dashboard System (including customization, warrant for one year)Security Audit Charges from NICSI / CERT empanelled agenciesManpower DetailsCost perMonthProject Supervisor (At least 5 yr. of exp in IT Projects) (1 nos)Software Developer (At least 3 yrs. of experience). (2 nos)Total of above (A B C D) without taxesTaxesTotal of above (E F)(A)(B)Cost perYear(C)(D)(E)(F)34Total amount in words: The above quoted prices will be valid for 3 years from the issue of work order forenhancement of work to the same agency, who have received the work order, ifrequired.All the fields are to be filled; any field left empty is liable for rejection.The agencies whose price quoted in the financial bid (Annexure 2) is zero or below30% of the average value quoted by all the agencies, will not be considered for decidingthe L1 and will be liable for rejection.No deviations will be accepted from the Annexure 2 – Financial Proposal, by NIHFW.The above rates shall be fixed and remain valid for the entire contract duration.All the prices should be inclusive of all taxes and duties which should be clearlyspecified.No price variation shall be allowed during the period of contract.Selected agency is expected to deliver additional features/ customizations required bythe CHI/ MoHFW during the course of Development and O&M of Web Portal/ OnlineMechanism for treatment of Rare Diseases with same terms and conditions. However,the cost/payment for deployment of additional manpower will be provided to theselected agency and the payment will be made on quarterly basis.NIHFW will not make any additional payments apart from the amounts quoted in theabove provided format.Signature of AgencyBusiness AddressDate:Place:@ 2018 Centre for Health Informatics29 P a g e

******End of Document*******@ 2018 Centre for Health Informatics30 P a g e

Proposal Document The Proposal document can be downloaded from the official website of the NHP (i.e.www.nhp.gov.in) Contact person for clarification The Proposal document can be downloaded from the official website of the NHP (i.e.www.nhp.gov.in) Date and Venue of Pre-Proposal Meeting 11:00 AM on 22nd January, 2018