Transcription
MANAGING SILENCE IN WORKPLACES
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MANAGING SILENCE INWORKPLACESSIVARAM VEMURICharles Darwin UniversityUnited Kingdom – North America – Japan – India – Malaysia – China
Emerald Publishing LimitedHoward House, Wagon Lane, Bingley BD16 1WA, UKFirst edition 2019Copyright 2019 Emerald Publishing LimitedReprints and permissions serviceContact: permissions@emeraldinsight.comNo part of this book may be reproduced, stored in a retrieval system, transmitted inany form or by any means electronic, mechanical, photocopying, recording orotherwise without either the prior written permission of the publisher or a licencepermitting restricted copying issued in the UK by The Copyright Licensing Agencyand in the USA by The Copyright Clearance Center. Any opinions expressed in thechapters are those of the authors. Whilst Emerald makes every effort to ensure thequality and accuracy of its content, Emerald makes no representation implied orotherwise, as to the chapters’ suitability and application and disclaims any warranties,express or implied, to their use.British Library Cataloguing in Publication DataA catalogue record for this book is available from the British LibraryISBN: 978-1-78973-446-1 (Print)ISBN: 978-1-78973-445-4 (Online)ISBN: 978-1-78973-447-8 (Epub)
In memory ofDr Danny KaneEconomist Extraordinaire1949–2018
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ContentsList of Figures and Tables ixPreface xi1.2.3.4.The Silent Killer 1The Need to Manage Silence Costs of Silence The Significance of Managing Silence in the Workplace 246Paying Attention to Silence 13The Importance of Managers Paying Attention to Silence The Importance of a Transdisciplinary Framework Silence, Voice and Pluralism Ethics and Decision Making 14151720Conceptualising Silence 23Silence as a Form of Workplace Communication In Search of a Conceptual Model Employee Participation Models of Employee Participation 23242428Types of Silence in the Workplace 31Employee Participation: Movements in the Workplace The Management Implications of Silence in the Workplace 3440
viii5.6.7.ContentsMeasuring Silence in the Workplace 45Measures of Silence in Decision Making Possibility of Using Existing Body of Work on Silence Proposed Changes Impression Formation Coping Strategies Decisions Made Measurement Framework Based on Hope Management Implications Based on Framework UnderpinningExisting Measures Suggested Framework for Measuring Silences 47475353556064Application in Real-World Contexts 71Context of the Workplace and Internal Structure and Process Public Sector Agency A Public Sector Agency B Combined Public/Private Sector Agency Findings Combined Public Sector Agency Result Private Sector Private Sector Results The Role of Organisational Structure Commonalities Between Public and Private Sectors Differences Between Public and Private Sector Assessment of Management of Silence in Workplaces 7575808486889293939495Conclusions 976566References 103Index 111
List of Figures and TablesFiguresFigure 3.1 Curve Depicting Combinations of Voice and Silence Figure 4.1 Underlying Dynamics Influencing Employee Participation Figure 4.2Stages of Employee Participation Figure 4.3Managerial Responses in Different Silence Zones Figure 5.1Changing Levels of Hope of Employees in Workplaces Figure 6.1 Proposition 1: Staff Expressed a Combination ofVoice and Silence in Their Communication Behaviour Figure 6.2 Silence Behaviour and Number of Working Years inAgency A Figure 6.3 Willingness to Express Views and Opinions at the Timeof Joining Figure 6.4Current Behaviour of Silence Figure 6.5Proposition 5: Staff Moved Through Zones of Silence Figure 6.6 Proposition 1: Agency B Staff Expressed a Combinationof Voice and Silence in Their Communication Behaviour Figure 6.7 Willingness to Express Views and Opinions at Time ofJoining the Organisation Figure 6.
1. The Silent Killer 1 The Need to Manage Silence 2 Costs of Silence 4 The Significance of Managing Silence in the Workplace 6 2. Paying Attention to Silence 13 The Importance of Managers Paying Attention to Silence 14 The Importance of a Transdisciplinary Framework 15 Silence, Voice and Pluralism 17 Ethics and Decision Making 20 3 .
