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Competency Units in WSQ Higher Certificate in Environmental Cleaning18Competency Units in WSQ Higher Certificate in Environmental CleaningCLG-SS-201C-1Schedule and supervisecleaning services (16h)CLG-SS-101C-1Provide quality services(16h)CLG-CPR-201E-1Perform advanced cleaningof washrooms (40h)CLG-CPR-203E-1Perform advanced cleaningof hard floor surfaces (32h)This unit covers the knowledgeand skills required in Planning cleaning activities; Supervising cleaningactivities; and Handling contingencies duringcleaning activities.This unit covers the knowledgeand skills required in Observing good personalgrooming, proper hygienestandards and display ofpositive image; Maintaining good interpersonalrelationship and propercommunication withcustomers; and Practising good service delivery.This unit covers the knowledgeand skills required in Preparing for work activities; Performing periodic cleaningof toilet ceilings, glass, walls/partitions and fixtures andfittings; Performing advanced cleaning oftoilet floors; Performing de-scaling of urinalsand toilet bowls; Performing simple maintenanceto fixtures and fittings; and Reinstating work area.This unit covers the knowledgeand skills required in Preparing for work activities; Scrubbing hard floor surfacesmechanically; Burnishing hard floor surfacesmechanically; Stripping and waxing vinylsurfaces mechanically; and Reinstating work area.CLG-SS-202C-1Provide on-the-job training(28h)This unit covers the knowledgeand skills required in Preparing to provide on-the-jobtraining; Providing on-the-job trainingaccording to organisationalrequirements; Reviewing performanceof learners; Obtaining feedback fromlearners; and Conducting debrief of the onthe-job training session.ES-JS-101G-1Comply with workplace safetyand health policies andprocedures (10h)This unit covers the knowledgeand skills required in Following safe work practicesand risk control procedures; Participating in workplace safetyand health managementactivities; and Following workplace emergencyresponse procedures.CLG-CPR-202E-1Clean external windows,roofing and facades (16h)This unit covers the knowledge andskills required in Preparing for cleaning of externalwindows, roofing and facades; Performing cleaning of externalwindows, roofing and facades; and Completing cleaning of externalwindows, roofing and facades.Elective modulesCore modulesCLG-CPR-204E-1Perform advanced cleaningof carpets and upholstery(32h)This unit covers the knowledgeand skills required in Preparing for work activities; Water extraction cleaning; Shampoo cleaning of carpets; Treating carpets and upholstery; Performing advanced spot andstain removal; and Reinstating work area.19

Competency Units in WSQ Higher Certificate in Environmental CleaningCompetency Units in WSQ Higher Certificate in Environmental CleaningCLG-PC-201E-1Perform mechanicalsweeping of pavements,grass verges and opencarparks (16h)20This unit covers the knowledgeand skills required in Preparing for cleaning activities; Removing litter, debris and sandfrom pavements, grass vergesand open carparks; Disposing refuse from mechanicalpavement sweeper; and Reinstating work area.CLG-PC-202E-1Perform mechanicalsweeping of expressways,roads and streets (16h)This unit covers the knowledgeand skills required in Preparing for cleaning activities; Removing litter, debris and sandfrom kerbs of expressways,roads and streets; Disposing refuse from mechanicalroad sweeper; and Reinstating work area.CLG-PC-203E-1Perform cleaning of publicresidential estates(Mechanical) (24h)This unit covers the knowledgeand skills required in Preparing for cleaning activities; Cleaning external compounds withmechanical blower; Cleaning tiled areas with walkbehind scrubber dryer; Cleaning tiled areas with singledisc scrubber and wet and dryvacuum cleaner; Cleaning common areas with highpressure jet; and Reinstating work area.CLG-SS-201E-1Implement work plans andmonitor performance (16h)This unit covers the knowledgeand skills required in Interpreting and implementingwork plans; Monitoring implementation ofwork plans; and Monitoring team performance andproviding feedback.ES-ACE-102G-1Solve problems and makedecisions at operationslevel (24h)This unit covers the knowledgeand skills required in Problem solving and decisionmaking, including proactivelyidentifying root causes toa problem; Generating and evaluatingalternative situations; and Making appropriate decisionsand taking responsibility for thedecisions within his/her owncircle of influence.ES-IP-102G-1Work in a team (24h)This unit covers the knowledgeand skills required in Applying effective communicationtechniques to maintain opencommunication; Resolving issues andconcerns; and Providing support to teammembers to achieve individualand team goals while taking intoconsideration diversity issues.21ES-IP-101G-1Communicate and relateeffectively at the workplace(24h)This unit covers the knowledgeand skills required in Using effective communicationtechniques to interpret, clarify,analyse and respond toinformation received; and Using effective negotiationskills to resolve conflicts forwin-win outcomes, taking intoconsideration social andcultural differences.Elective modulesElective modules

WSQ AdvancedCertificate inEnvironmentalCleaningThis course aims to equip cleaningprofessionals with skills needed forsupervisory positions.Requirements: 6 Core 2 Elective UnitsDuration: 166 - 206hCore Units1. Supervise service operations2. Manage Inventory3. Demonstrate and apply understanding ofcleaning chemicals4. Demonstrate and apply understanding ofcleaning methods and processes5. Establish relationships for customersconfidence6. Maintain workplace safety and health policiesand proceduresElective UnitsSupport Services221. Control and supply resources to service sites2. Implement maintenance of cleaning tools andequipment3. Interpret tender specifications and preparequotations for cleaning services4. Implement continuous improvements in servicedelivery within cleaning industry5. Plan and implement environmentally sustainablework practices6. Manage operations for service excellence7. Coach for service performance8. Support achievement of results9. Conduct interviews and make hiring decisionsCommercial and Private Residential Cleaning10. Restore stone surfacesGeneric Workplace Skills11. Solve problems and make decisions atSupervisory Level12.Facilitate effective communication andengagement at the workplace13.Facilitate effective work teams23

Competency Units in WSQ Advanced Certificate in Environmental CleaningCLG-SS-301C-1Supervise serviceoperations (24h)This unit covers the knowledgeand application skills required in Planning to meet internal andexternal customer requirements; Ensuring the delivery ofquality service; and Monitoring and reviewingcustomer service.24CLG-SS-302C-1Manage inventory (16h)This unit covers the knowledgeand skills required in Acquiring inventory items; Managing inventory control; and Reviewing effectiveness ofinventory management.Core modulesCLG-SS-303C-1Demonstrate and applyunderstanding of cleaningchemicals (20h)This unit covers the knowledgeand skills required in Demonstrating understanding ofcleaning chemicals; Applying knowledge in the useof cleaning chemicals; and Reviewing effectiveness ofcleaning chemicals.CLG-SS-304C-1Demonstrate and applyunderstanding ofcleaning methods andprocesses (20h)This unit covers the knowledgeand skills required in Demonstrating understandingof cleaning methods andtechniques; Applying cleaning methods andprocesses; and Evaluating effectiveness ofcleaning methods and processes.Competency Units in WSQ Advanced Certificate in Environmental CleaningSVCF-CS-301C-1Establish relationships forcustomer confidence (20h)CLG-SS-301E-1Control and supply resourcesto service sites (20h)This unit covers the knowledgeand application skills required in Building customer confidence inthe organization; Developing customerrelationships that build customerloyalty; and Learning the know-how ofhandling service opportunitiesand escalated service challenges.This unit covers the knowledge andskills required in Supplying resources toservice sites; Managing and controlling supplyof resources to service sites; and Reviewing effectiveness in supplyand control of resources toservice sites.ES-JS-301G-1Maintain workplace safety andhealth policies and procedures(24h)This unit covers the knowledge andskills required in Interpreting workplace safety andhealth policies, procedures andprogrammes; Educating workers on workplacesafety and health policiesprocedures and programmes; Implementing and control workplacesafety and health managementprogrammes; Implementing workplacemanagement programmes; and Maintaining workforce risk controlmeasures.Core modulesCLG-SS-302E-1Implement maintenanceof cleaning tools andequipment (16h)This unit covers the knowledgeand skills required in Establishing maintenancerequirements of cleaning toolsand equipment; Carrying out implementation planfor maintenance of cleaning toolsand equipment; and Evaluating maintenance ofcleaning tools and equipment.Elective modules25

Competency Units in WSQ Advanced Certificate in Environmental CleaningCompetency Units in WSQ Advanced Certificate in Environmental Cleaning26CLG-SS-303E-1Interpret tenderspecifications and preparequotations for cleaningservices (32h)CLG-SS-305E-1Plan and implementenvironmentallysustainable work practices(20h)This unit covers the knowledgeand skills required in Interpreting tender specifications; Assessing organisationalcapability to meet tenderrequirements; and Preparing quotation for cleaningservices.This unit covers the knowledgeand skills required in Assessing current workpractices; Planning and implementingenvironmentally sustainable workpractices; and Assessing effectiveness ofenvironmentally sustainable workpractices.This unit covers the knowledgeand skills required in Identifying the coaching needs ofindividuals; Preparing and delivering acoaching plan; Usage of coaching techniques toclose service gaps; and Monitoring the progress ofindividuals for improvements inservice performance.SVCF-PL-301C-1Manage operations forservice excellence (20h)LPM-RES-301C-0Support achievement ofresults (32h)This unit covers the knowledgeand application skills required in Effective management ofresources, along with use oforganisational guidelines tomanage service operations; Recognising resources andimplementing service operationsto achieve service excellence;and Resolving performance issuesand monitoring feedback fromcustomers.This unit addresses the skills andknowledge required in Interpreting andimplementing plans; Establishing performancecontracts; and Monitoring team performance.CLG-SS-304E-1Implement continualimprovements in servicedelivery within cleaningindustry (28h)This unit covers the knowledgeand skills required in Preparing work team forcontinual improvement; Executing action plan forcontinual improvement; Monitoring and evaluating resultsof action plan for continualimprovement; and Addressing performance gaps inimprovement-related targets.Elective modulesSVCF-PP-301C-1Coach for serviceperformance (20h)Elective modulesHR-RS-302E-0Conduct interviews and makehiring decisions (16h)This unit addresses the skills andknowledge required in Preparing for and conductinginterviews; Planning and conducting theinterview; and Making a hiring decision.27

Competency Units in WSQ Advanced Certificate in Environmental CleaningCLG-CPR-301E-1Restore stone surfaces(40h)This unit covers the knowledgeand skills required in Preparing for work activities; Restoring chips and grouts; Salvaging and protecting stonesurfaces; and Reinstating work area.28ES-ACE-302G-1Solve Problems & MakeDecisions at SupervisoryLevel (24h)This unit covers the knowledgeand skills required in Working with a team ofsubordinates in practisingproblem solving and decisionmaking; Anticipating and identifyingpotential problems; Facilitating team’s efforts toresolve the problems; Making appropriatedecisions; and Seeing implementation plansthrough.ES-IP-301G-1Facilitate effectivecommunication andengagement at theworkplace (24h)This unit covers the knowledgeand skills required in Promoting effectivecommunication within the team; Use appropriate communication,conflict resolution andnegotiation skills to build rapportand relationship with colleagues,stakeholders and customers; and Resolve conflicts throughnegotiation while taking diversityissues into consideration.Elective modulesCompetency Units in WSQ Advanced Certificate in Environmental CleaningES-IP-302G-1Facilitate effective workteams (24h)This unit covers the knowledgeand skills required in Facilitating work team activitiesand improve team performanceby promoting ownership andcommitment among teammembers to achieve goals andtargets set; Maintain positive relationshipsamong team members fromdiverse backgrounds; and Provide support andopportunities for individual andteam contributions.Elective modules29

and Certification03 Recognitionfor Existing SkillsHua Jie, do I need to attend thefull course if I already have someskills from my work experienceand prior training in cleaning?What is AOP?30In that case, you can go forAssessment Only Pathway, AOP.AOP is an alternative pathwayfor you to obtain EnvironmentalCleaning WSQ directly, withouthaving to go through the trainingsession. You just have to attendan assessment!Oh, now that you mentionedprior training, I rememberthat I took NSRS modules*before.That’s great, how do Isign up for AOP?It’s simple. To enrol in the AOP,you will have to go through ascreening process, to assess yourskills level acquired from your priortraining and work experience. Oncedone, you are ready to go!So how does themapping work outfor me?That’s fine too! Since 2010,Environmental Cleaning WSQ hasreplaced the NSRS. 15 CleaningNSRS modules have beenmapped and aligned fully into theEnvironmental Cleaning WSQ.You will be exempted from takingthose Environmental CleaningWSQ Modules that have beenfully aligned. All you have to dois “top-up” other units to obtaina full Environmental CleaningWSQ Qualification!* The National Skills Recognition System (NSRS) wasestablished in 2000 as a national framework to establishwork performance standards, identify job competenciesand certify skills acquisition.31

Cleaning NSRS modules that have been aligned fully into theEnvironmental Cleaning WSQ are shown in the table below.Certificate LevelCleaning NSRS32Equivalent Environmental Cleaning 0699Provide quality servicesCLG-SS101C-1Provide quality servicesCNG-001-30599Clean hard floorCLG-CPR101C-1Perform basic cleaning ofhard floor surfacesHigher Certificate LevelCNG-005-30699Clean sanitary fixtures,fittings and toilet floorsCLG-CPR101E-1Perform basic cleaning ofwashroomsCNG-003-30699Clean vertical surfaces,glass and ceilingCLG-CPR102E-1Clean vertical surfaces,glass and ceilingCNG-008-30601Clean escalators,travelatorsand liftsCLG-CPR103E-1Perform manual cleaningof escalator, travelatorand lift surfacesCNG-002-30599Clean carpetsCLG-CPR104E-1Perform basic cleaning ofcarpetsFSS-001-30302Clean food shopsCLG-CPR105E-1Clean food shopsCleaning NSRSEquivalent Environmental Cleaning 0203Sweep pavements,grass verges and opencarparks (Mechanical)CLG-PC201E-1Perform mechanicalsweeping of pavements,grass verges and opencarparksPCG-004-30203Sweep expressways,roads and streets(Mechanical)CLG-PC202E-1Perform mechanicalsweeping of expressways,roads and streetsPCG-009-30903Clean residential estate(Mechanical)CLG-PC203E-1Perform cleaning ofpublic residential estate(Mechanical)Advanced Certificate LevelCleaning NSRSCNG-006-30699Clean furniture andfurnishingsCLG-CPR106E-1Clean furniture andfurnishingsPCG-002-30203Perform manual publiccleansing workCLG-PC102E-1Perform manual publiccleansing workPCG-001-30903Clean residential estate(Manual)CLG-PC103E-1Perform cleaning ofpublic residential estate(Manual)PCG-003-30203Clean open drains,scupper pipes and dropinlet chambersCLG-PC104E-1Clean drains, scupperdrains and drop-inletchambersEquivalent Environmental Cleaning 0601Restore natural stonesurfacesCLG-CPR301E-1Restore stone surfaces33

Your Company04 HowCan Adopt WSQEnhanced “Clean Mark” accreditation schemeAttain “Clean Mark” Award1. Identify skills gaps34Are there any essentialskills and knowledgeyour employees needin their particular roles?Environmental CleaningWSQ can help fill in skillsgaps your employeesmay have within theirjob scope.4. Commit to sendingemployees for trainingSet a timeline forimplementation. Scheduleyour employees forEnvironmental CleaningWSQ training in phasesto suit your company’sneeds.2. Select relevant EnvironmentalCleaning WSQ modules ortraining pathwaysThese courses will helpsupplement the existing skillsset of your employees andenhance their abilities at work.The Enhanced Clean Mark Accreditation Scheme administered bythe National Environment Agency (NEA) seeks to raise the overallstandards and professionalism of the cleaning industry throughbetter employment practices and productivity initiatives, includingadequate training of workers and supervisors, together with a newaccreditation requirement on progressive wages. The EnhancedClean Mark Accreditation Scheme (EAS) is open for application from1 Nov 2012.To Meet Training Requirements under EAS3. Contact programmepartnersEnvironmental CleaningWSQ training is availableat our programme partners.Contact them to sign up.Clean Mark Gold AwardClean Mark Silver Award75%50%Team leaders,supervisors andCleaning crewTeam leaders,supervisors andCleaning crewNeed to be trained in any 2 appropriate modules under theEnvironmental Cleaning WSQ framework, at the point of applicationand throughout the accreditation award.For more information on EAS, please visit NEA’s website accreditation-scheme/aboutthe-scheme35

05 About WDA36SingaporeWorkforceDevelopmentAgency(WDA)The Singapore WorkforceDevelopment Agency (WDA)aims to enhance the employabilityand competitiveness of ourworkforce to meet the changingneeds of the nation’s economy.WDA works with key industryplayers, unions, employers,economic agencies, professionalassociations and trainingorganisations, to raise industrystandards and build a resilientworkforce through training andskills upgrading.

Website: www.wda.gov.sg/environmentalcleaningEmail: wda Biz Svc@wda.gov.sgFacebook: www.facebook.com/WDASingaporeTel: 6883 5885Information correct at time of print – Ver 3.0 February 2015

For EmployeesWorkfare Training Support SchemeCleaning professionals can receive cours

Environmental Cleaning WSQ training. Whether you are seeking a job or looking to get ahead in your career, there is a training path ready for you with WSQ. The Environmental Cleaning WSQ framework caters to the training of cleaning crew, stewards and supervisors in two subsectors: Commercial and Private Residential Cleaning Public Cleaning