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OverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsCisco ServiceGridPartner Enablement Kit for Tier 1 PartnersServiceGrid Partner Contacts1March 2016
Cisco ServiceGrid Tier 1 Partner Enablement KitOverviewOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSalesThis Partner Enablement Kit provides partners withinformation on the partner program offered forServiceGrid, marketing and sales materials, trainingmaterials, and contact information. The marketingand sales materials provide an overview of theCisco ServiceGrid solution, value proposition, andcustomer profiles.In the partner enablement kit you will find: Cisco ServiceGrid Solution Overview Cisco Service Software Partner ProgramPilot Overview Cisco Service Software Partner ProgramPilot Resources ServiceGrid Partner Profiles-- ServiceGrid Reseller PartnerMarketing-- ServiceGrid Integrator PartnerTechnical ServiceGrid on Partner CentralWebCustomer Success Stories ServiceGrid ResourcesVideos-- SalesTraining-- MarketingService Descriptions-- TechnicalAdvanced ServicesService Descriptions-- Customer Success StoriesServiceGrid Partner Contacts-- Video-- Training-- Service Descriptions-- Assessment & Deployment Service Descriptions2 ServiceGrid Partner ContactsIf you have questions or feedback regarding thisPartner Enablement Kit, please contact:SG Partner Amer@cisco.comA Partner login on Cisco.com is required to accessthese materials.
Cisco ServiceGrid Tier 1 Partner Enablement KitCisco ServiceGrid Solution OverviewOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts3Digitization is creating new capabilities and richerexperiences, but it also comes with new challengesfor both enterprises and service providers, as thenumber of partners on which they rely for IT supportis increasing. To effectively do business togetherin hyperdistributed environments, the answeris service integration. Service integration andmanagement (SIAM) is a framework that supportsorganizations retaining control of the entire servicedelivery process to deliver integrated servicesto the business. Cisco ServiceGrid technologycomplements the SIAM framework. The integrationplatform in the cloud connects enterprises andmultiple service providers, enabling end-to-endprocesses and multiparty collaboration on IT supportissues. Everyone in the ecosystem benefits from theability to access data immediately and automaticallyto resolve issues and provide higher quality serviceexperiences in real-time. ServiceGrid provides acentral point of control to actively manage servicelevels and vendors and govern all aspects of serviceperformance.
Cisco ServiceGrid Tier 1 Partner Enablement KitCisco Service Software Partner Program Pilot OverviewOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts4The Cisco Service Software Partner Program Pilot was designed to help our partners profitably increasethe penetration of Cisco Services software that is not aligned or embedded in Cisco technologyarchitectures. The pilot’s design includes software centric partner types, investment paths, and partnercompensation models that support a software sales motion. The program pilot is part of Cisco’s long-termvision for an integration channel framework for hardware, software, services, and solutions.For more information on the Partner Program Pilot visit the Cisco Services Software Partner Program Pilot webpage.
Cisco ServiceGrid Tier 1 Partner Enablement KitOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco ServiceSoftware PartnerProgram Pilot ResourcesCisco Service Software PartnerProgram Pilot ResourcesThe following materials provide additionalinformation on the Software Partner Program Pilot:ServiceGrid Partner ProfilesProgram Overview InformationServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment Process Program Guide Eligible Bookings Guide Eligible Bookings Matrix Operations GuideServiceGrid Partner Impact Quick Reference GuideServiceGrid Resources Program Overview TrainingSalesMarketing Q&APartner CompensationTechnical Partner Management Appendix for Tier 1 PartnersWebCustomer Success StoriesVideos(Must be a registered T1 partner to access) Cisco Services Resale General Mandatory TermsTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts5
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid Partner ProfilesOverviewCisco ServiceGridSolution OverviewThe ServiceGrid partner program includes different options to fit your business model: Channel partnerreseller, integrator ATP partner, or provider ATP partner. The ATP program is an invitation only program.Channel PartnersCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesResellerResponsibilitiesServiceGrid Partner Profiles Identifies, qualifies, positions,promotes, transacts, and renews resaleof software and any other associatedservicesATP PartnersIntegratorReseller responsibilities, plus providespartner-branded plan and build servicesor resells Cisco branded plan and buildservices Reseller includes Cisco branded planand build servicesServiceGrid Channel PartnerReseller Submits quarterly reportsRequirementsHave an entity and be at least a registeredpartner in a Cisco-defined country orcounty grouping, with a Cisco.com ID 1 account manager* Selling Cisco ServiceGrid for accountmanager 1 and 2 Cisco ServiceGrid COLT assessment 1and 2ServiceGrid ResourcesSales Ability to invoice customer on a monthlyor quarterly basisMarketing 1 Business Process Engineer*Technical Cisco ServiceGrid assessment anddeployment services workshopWeb A minimum of 50 potential ISVparticipants in partner network Formal ISV program to build jointGTMs Marketing plan to recruit ISVparticipants Commitment to provide quarterlyparticipant onboarding reports Shadow 1 Cisco delivered ServiceGridassessment and deployment servicesworkshopVideosTraining*Note: Role sharing is permittedBenefits Partner locater listing Access to offerings Program discounts and rebatesServiceGrid Partner ContactsReseller benefits plus:Integrator requirements, plus: Branding Cisco ServiceGrid enabledidentifier Branding Cisco ServiceGrid enabledidentifier Cisco ServiceGrid Ecosystem Builder(SaaS) Cisco ServiceGrid Ecosystem Builder(SaaS) Cisco ServiceGrid EcosystemManager (SaaS) Cisco ServiceGrid Ecosystem Manager(SaaS) All professional services associatedwith ServiceGrid Cisco ServiceGrid Ecosystem Participant(SaaS) Marketing contentOffer Eligibility6Integrator requirements, plus: ITIL foundation certificationCustomer Success StoriesAdvanced ServicesService Descriptions White-label and/or co-brand Ciscomanaged offering as part of partneroffering Manages ecosystem participantcontract with ISVServiceGrid PartnerServiceGridPartnerImpactImpactService DescriptionsIntegrator responsibilities plus: Recruits ISVs as Cisco ServiceGridEcosystem participantsServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessProviderAll professional services associated withCisco ServiceGrid All professional services associated withCisco ServiceGrid
Cisco ServiceGrid Tier 1 Partner Enablement KitOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid Channel PartnerResellerThe Channel Partner Program helps enable partnersto market and resell the branded Cisco ServiceGridoffering using a “connect once, connect all”integration approach. Cisco Services Software Partner Program PilotTo resell and support the ServiceGrid software, youmust:ServiceGrid PartnerEnrollment Process Be a registered partner in a Cisco-defined countryor country grouping with a Cisco.com IDServiceGrid PartnerServiceGridPartnerImpactImpact Complete the Cisco Services Software PartnerProgram Pilot application at www.cisco.com/go/servicessoftwareServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts7 Click 2 Accept the Cisco Services SoftwarePartner Program Pilot addendumThere is no longer an ATP requirement to be part ofthe program.ResellerResells software and servicesNote: Cisco branded plan andbuild services must be includedin the transaction
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid Integrator PartnerOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid PartnerServiceGridPartnerImpactImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts8The ServiceGrid Integrator Program has two goals.The first is to help partners market and resell theCisco branded ServiceGrid offerings. The secondis to offer the option for partners to deliver theirown assessment and deployment services using a“connect once, connect all” integration approach. Cisco ServiceGrid Integrator AuthorizedTechnology Provider (ATP) Program Program Requirements Document Program Requirements ChecklistIntegrator Invests in a partner practicefocused on particular software Provides partner-branded planand build services or resellsCisco branded plan and build tocustomers
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid Partner Enrollment ProcessOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid PartnerServiceGridPartnerImpactImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts9Confirm status asa registered CiscopartnerReceive anomination toparticipate in theCisco ATPSecure relevantATP throughCSAppSign the CiscoServices SoftwarePilot ProgramAmendment
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid Partner ImpactOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerCisco ServiceGrid creates new opportunities for you to grow your business, deliver competitivedifferentiated services, and tap into a market forecasted by industry analysts to be worth 15-21 billion.Cisco ServiceGrid is an integration platform in the cloud that offers customers a highly secure and flexibleway to integrate with everyone in the ecosystem. It enables faster productivity to sustain your competitiveedge as you grow your multi-sourcing, managed services and cloud services business.Visit the ServiceGrid Integrator or ServiceGrid Provider pages for more information and materials on sellingCisco ServiceGrid.ServiceGrid Integrator PartnerGrow New BusinessServiceGrid PartnerEnrollment ProcessGet Competitive AdvantageBuild ProfitabilityServiceGrid Partner Impact ServiceGrid Resources Marketing Technical Web Customer Success Stories Videos Market forecasted at 1521B Deliver vendor managementthrough an integrated serviceexperience Improve revenue, servicemargin, account transparencyand control Actively manage adherenceto SLAs across multipleproviders Optimize collaborationwith your broader supportecosystem Drive loyalty and customersatisfaction Lower your total cost ofoperationsSalesTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts10 Reduce customer costs byautomating multi-party support Build ecospheres withimproved scalability - integratein days Expand your business withyour own value-added servicesin new markets Reduce time to market viaautomation to onboard rapidly
Cisco ServiceGrid Tier 1 Partner Enablement KitOverviewServiceGrid ResourcesCisco ServiceGridSolution OverviewSales ResourcesMarketing ResourcesCisco Service Software PartnerProgram Pilot Overview ServiceGrid Sales BrochureUse this document to provide a high level summaryof Cisco ServiceGrid to your customers. Branding Guidelines for Cisco ServiceGridThis guide shows how Partners can use theidentifier to showcase combined expertise,capabilities, and smart services deliveredtogether by the Partner and Cisco.Cisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid PartnerServiceGridPartnerImpactImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts11 ServiceGrid Customer EBC PresentationUse this Powerpoint presentation to provide anoverview of ServiceGrid and its benefits to yourcustomers. ServiceGrid Proposal DocumentThis is a proposal document template for you to puttogether a sales proposal for your customer. ServiceGrid Functions & FeaturesThis document is intended to provide clients withinformation about the basic concept, functions, andfeatures of ServiceGrid. ServiceGrid Architecture & SecurityThis document is intended to provide clients withan overview of the application architecture,technical infrastructure, security, availability, andcontinuity measures of ServiceGrid.Technical Resources ServiceGrid Support CommunityThis is the ServiceGrid customer technical supportcommunity where customers can ask questions aswell as access technical information on ServiceGrid.Web Resources Customer Facing ServiceGrid websiteThis is the customer facing Cisco websitefor ServiceGrid.
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid ResourcesOverviewCisco ServiceGridSolution OverviewCustomer Success StoriesCisco Service Software PartnerProgram Pilot OverviewServiceGrid Written Case StudiesCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSales KapschSee how this transportation systems companystreamlines IT service processes with ServiceGrid. SPARSee how this retailer improves customersatisfaction with integrated servicesthrough ServiceGrid. HZDLearn how this IT service provider reducessoftware complexity using ServiceGrid.ServiceGrid Customer Video KapschSee how ServiceGrid enables enterprise-widemanagement of support processes and a centralsystem for operating all toll installations worldwide.MarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts12 NextiraOneSee how NextiraOne improved transparency andcustomer satisfaction with ServiceGrid. ShoreGroupSee how ServiceGrid delivers seamlesscollaboration to ShoreGroup. Partner – Born GreenBORN Green Technologies provides its customerswith better SLA management and lower operatingcosts with Cisco ServiceGrid.Video Resources ServiceGrid YouTube Channel How ServiceGrid Works Demo VideoThis 5 minute demo video demonstrates the basicpremise of how ServiceGrid works and its value toyour customers. Multiparty Service Integration with CiscoServiceGrid VideoThis video provides an example scenario of howServiceGrid helps with multiparty service integration. Support Case Management with CiscoServiceGrid VideoThis video provides an example scenario of howServiceGrid helps with support case management.Training Resources ServiceGrid Partner PlaybookThe partner playbook provides an overview of howto position ServiceGrid to your customers, prospectand qualify your leads, and the appropriate salescontacts for partners. Selling ServiceGrid PresentationThis Powerpoint explains how to position and sellServiceGrid to your customers as well as helpfulprospecting information. Partner EducationThis website lists partner training sessions forServiceGrid. Type in ServiceGrid in the search boxand you will get a list of upcoming trainings.
Cisco ServiceGrid Tier 1 Partner Enablement KitServiceGrid ResourcesOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerEnrollment ProcessServiceGrid PartnerServiceGridPartnerImpactImpactServiceGrid ResourcesSalesMarketingServiceGrid ServiceDescriptions AS-F Cisco ServiceGrid Configuration - Three Days Service Description - WebsiteThis website includes the Service Descriptionsfor the ServiceGrid Software as a ServicePackages as well as the Assessment Serviceand Deployment Services. AS-F Cisco ServiceGrid Configuration - Five Days ServiceGrid Legal Service DescriptionThis document describes Cisco ServiceGridas sold via a Software as a Service offerand the three available service packagesof Cisco ServiceGrid. AS-F Cisco ServiceGrid Deployment Service forEcosystem Manager Managed B2B ConnectionServiceGrid Advanced ServicesService DescriptionsDeployment Service For Ecosystem BuilderAdvanced Services AS-F Cisco ServiceGrid Deployment Service forEcosystem Builder Managed B2B ConnectionTechnical Cisco ServiceGrid Optimization ServiceWeb AS-F Cisco ServiceGrid Configuration - One DayCustomer Success Stories AS-F Cisco ServiceGrid Configuration - Two DaysVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts13 AS-F Cisco ServiceGrid Configuration - Four DaysDeployment Service For Ecosystem Manager AS-F Cisco ServiceGrid Deployment Service forEcosystem Manager Initial B2B Connection AS-F Cisco ServiceGrid Deployment Service forEcosystem Manager Assisted B2B Connection AS-F Cisco ServiceGrid Deployment Service forEcosystem Builder Initial B2B Connection AS-F Cisco ServiceGrid Deployment Service forEcosystem Builder Assisted B2B Connection
Cisco ServiceGridCisco ServiceGridTier 1 Partner Enablement KitOverviewCisco ServiceGridSolution OverviewCisco Service Software PartnerProgram Pilot OverviewCisco Service Software PartnerProgram Pilot ResourcesServiceGrid Partner ProfilesServiceGrid Channel PartnerResellerServiceGrid Integrator PartnerServiceGrid PartnerContactsFor questions Partners may have on ServiceGridtechnology details, Partner eligibility, training,onboarding, bookings or any other pre- or postsales concerns, please contact us at: Americas: SG Partner Amer@cisco.com EMEAR: SG Partner EMER@cisco.com APJC: SG Partner APJC@cisco.comServiceGrid PartnerEnrollment ProcessServiceGrid Partner ImpactServiceGrid ResourcesSalesMarketingTechnicalWebCustomer Success StoriesVideosTrainingService DescriptionsAdvanced ServicesService DescriptionsServiceGrid Partner Contacts14 2014-2016 Cisco Systems,Inc. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view alist of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does notimply a partnership relationship between Cisco and any other company. (1110R)
The ServiceGrid partner program includes different options to fit your business model: Channel partner Cisco ServiceGrid reseller, integrator ATP partner, or provider ATP partner. The ATP program is an invitation only program. Solution Overview Advanced Services Reseller Integrator Provider Responsibilities Identifies, qualifies, positions,
