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BLE EBInsights, interview questions,tips & tricksMay 2015KSWORKA0OHiring forHealthcare
Copyright 2015 Nikos MoraitakisAll rights reservedIt’s all yours. You can help yourself to any of the jobdescriptions or letter templates in this guide. They’reavailable in PDF form or if you prefer there’s a link to adownloadable Word doc. Enjoy, customize and never face ablank page again!This book is alive.Go to: pdf to find thelatest version.Publisher: WorkableEditor: Daniel HowdenAuthors: Christine Del Castillo, Eleni KourmentzaDesigner: Danae PanopoulouFollow @Workable on twitter
Contents6Introduction: Beating the hiring crunchChapter 1: Job Descriptions19 Case Manager22 Home Health Aide24 Lab Assistant26 Medical Assistant28 Nurse30 Occupational Therapist33 Physician assistant35 Pharmaceutical Sales Representative37 Physical Therapist Assistant39 Physical Therapist41 Social Worker43 Spa Therapist
Chapter 2: Healthcare Interview Questions46How To Conduct An Interview48What Not To Ask In An InterviewChapter 3: Offer & Rejection letters52Offer Letter54Rejection LetterChapter 4: Hiring Resources56Recruiting Resources57Free Job Boards58Premium Job Boards
IntroductionHealthcare IndustryHiring GuideThe future prosperity of the healthcare industry in theUnited States has been assured by three factors. Theeconomic recovery, the fact that Americans are living longerand the increasing demands of the retiring generation ofbaby boomers. Combined with the shakeup called for bythe Affordable Care Act, the landmark healthcare reform ofrecent years, the outlook is one of continued growth.Demand for healthcare services is set to swell leading toa surge of job openings. Meanwhile, the pool of qualifiedcandidates appears to be shrinking, leaving healthcareemployers and external recruiters with an intensifyinghiring crunch.A Workable Guide: Hiring for Healthcare - Page 6
It will all come down to how employers manage the emerginggap between supply and demand.Healthcare in Numbers Every 8 seconds a new beneficiary will be added toMedicare One in 3 of total new jobs in the next decade inthe US will be in healthcare The cost of a single hire in healthcare is justover 3,000 The unemployment rate is 3.9 percent and falling. The quit rate was at 1.7 % in early 2015. The number of physical therapists will expand by36% in the next decade.A Workable Guide: Hiring for Healthcare - Page 7
Recruiting hasslesThe labor shortage is the single biggest barrier to thehealthcare sector’s growth and success. The industrycontinues to experience double-digit turnover rates, withsome estimates putting the turnover at 30 percent for2014. This puts significant additional pressure on to recruitreplacements.At stake are the regulatory and professional standards forpatient care. High patient service quality, proper staffing inorder not to overburden the retained staff and remainingprofitable, are among the pressing concerns.1. Dip in supplyWith two-thirds of employers expectingto have the same or more job openings in2015, the most difficult part of the recruitingprocess lies in winning the talent race.The intensity of the competition was illustrated an annualsurvey by the job board, Indeed. It found that four of its top10 toughest positions to hire for (measured by the time aA Workable Guide: Hiring for Healthcare - Page 8
position remains unfilled) came from healthcare. Moreover,one third of the industry’s advertised positions remain openfor at least three months. Research by Wanted Analyticsrevealed the dearth of candidates, with OccupationalTherapist positions getting only 8 candidates and RegisteredNurses only 17.2. Turnover Rates1Staffing concerns are also fuelled by thehigh quit rate. This drives demand forreplacement hires. As the US economypicks up, job opportunities rise whichoffers employees more alternatives to explore. First yearturnover also remains higher than the all-industries average,indicating the need for strengthening in acquisition,onboarding and induction programs.A Workable Guide: Hiring for Healthcare - Page 9
3. Skills gapA damaging gap has emerged betweenthe industry’s standard rates of pay andjob seekers’ perceptions of the awards onoffer, leading to the so-called “hiring hangup”. On the employers’ side, candidates are perceived to belacking in education and failing to stay current with medicaland technological shifts. On the job seekers’ side, strict jobrequirements deter them from applying for positions above theentry level.To address these issues employers are being called on to deploythese hiring tactics: Raise the minimum wage Increase access to on-the-job training Drive recruitment among recent college graduates Drive a return-to-work among recent retireesA Workable Guide: Hiring for Healthcare - Page 10
Top 10 jobsHere’s the health-related jobs that are projected to be amonghighest growth occupations in the next decade:1 Healthcare administrators – 65,6002 Registered nurses – 65,4703 Licensed practical and licensed vocational nurses – 41,5404 Dental assistants – 35,6405 Medical secretaries – 32,6706 Medical assistants - 29,3707 Pharmacy technicians – 29,3208 Nursing assistants – 24,4009 Home health aides – 20,82010 Personal care aides – 19,910A Workable Guide: Hiring for Healthcare - Page 11
Hiring practicesTechnological advancements have disrupted the wayemployers source and connect with candidates in healthcare.Social media, Applicant Tracking Systems (ATS) and digitalmarketing allow them to target “passive candidates”(potential recruits who are not actively seeking a new job) andapplicants in new ways.Job boards seem to be employers’ most effective means forreaching qualified candidates at the required scale whilesocial media is also gaining in popularity. According toLinkedin’s 2015 Recruiting Trends Report social professionalnetworks are the fastest-growing source of quality hiresglobally. Almost half of the surveyed employers use Linkedin,while 28 percent utilized Facebook and 12 percent use Twitterto advertise jobs, promote their employer brand and findpassive candidates.Healthcare hiring managers have also turned to employerbranding and culture promotion to gain an advantage. Toattract and retain staff, they purchase branded job postingsand draft detailed job descriptions that include an overview ofbenefits and a sense of company culture.A Workable Guide: Hiring for Healthcare - Page 12
The use of ATS’s is also starting to become popular amonghealthcare recruiters, with almost all recruiting firms andmost cooperations with an in-house recruiter adopting someform of ATS.The smarter outfits are trying to mirror the communitiesthey serve and deepening their pool of talent by hiring morediversely.A Workable Guide: Hiring for Healthcare - Page 13
CaseStudyCase Study - Mayo ClinicMayo Clinic has been getting it right for half a century.Their skilled and committed workforce has seen themincluded in Fortune’s Best Places to Work list for 12 yearsrunning.Mayo has put proper effort into hiring, training, developing,engaging and retaining its staff. Their physician turnover isless than 2 percent.Find out how they did it A Workable Guide: Hiring for Healthcare - Page 14
Training every member of its personnel for at least20hrs per year from technologists to heart andbrain surgeons. Providing room for personal career development byhaving people rotate in positions and giving a pushto the ones that show great leadership potential. Perks and benefits vary from a fitness classes,massages and subsidized lunches to offering 3,000 of financial assistance and scholarships fordependents.Mayo say what makes them special is how committed theyare to a “patient comes first culture”. Brent Bultema, Mayo’sdirector of recruitment strategy, says “we hire for core valuesand not just talent.”But how do you hire for cultural fit? The answer lies in arigorous behavioral panel interview process which followsthe SHARE model (situation, hindrances, actions, results,lesson learned). Sometimes they even schedule a three-dayon site visit to evaluate candidates in real-time while they’repractising, teaching and talking about their science. When itcomes to physicians a longer trial period is given.A Workable Guide: Hiring for Healthcare - Page 15
With more than 2,000 jobs open at the moment, findingqualified candidates for the hard-to-fill roles can be tricky. Toprevent its candidate pool from draining, Mayo has employedseveral approaches: A careers website with tips on how to get a job atMayo A strong online presence on all social media thatcomes with the handle “Jobs at Mayo”. An active Talent Community whose members arethe first ones to find out about a new opening andget useful career info by email. Hosting Open House events and participating inconferences. Having 5 schools in their education system fromwhich they source their future hires. Using referrals to hire around 20% of theiremployees. Promoting from within Enhancing its position in the recruitmentmarketplace by promoting a powerful constantlyevolving employer brand.A Workable Guide: Hiring for Healthcare - Page 16
All of the above don’t necessarily succeed each time, butaccording Dr Berry, the target to “Make a great investmentupfront in trying to hire the right person the first time”remains.A Workable Guide: Hiring for Healthcare - Page 17
Chapter 1Job Descriptions19 Case Manager35 Pharmaceutical SalesRepresentative22 Home Health Aide37 Physical Therapist Assistant24 Lab Assistant39 Physical Therapist26 Medical Assistant41 Social Worker28 Nurse43 Spa Therapist30 Occupational Therapist33 Physician assistantDownload in Word formatA Workable Guide: Hiring for Healthcare - Page 18
Case manager job descriptionThis case manager job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a Case Manager to enhance the quality ofpatient management, maximise satisfaction and promote costeffectiveness. The successful candidate will be accountablefor the full patient care cycle and is expected to assess, plan,implement, monitor and evaluate actions required to meetthe client’s health and human services needed.Responsibilities Coordinate and provide care that is safe, timely, effective,efficient, equitable, and client-centered Handle case assignments, draft service plans, review caseprogress and determine case closure Help clients achieve wellness and autonomy Facilitate multiple care aspects (case coordination,information sharing, etc) Help patients make informed decisions by acting as theiradvocate regarding their clinical status and treatmentoptionsA Workable Guide: Hiring for Healthcare - Page 19
Develop effective working relations and cooperate withmedical team throughout the entire case managementprocess Arrange abeyances with social services, health andgovernmental agencies Take the extra mile and interact with patients to keeptrack of their progress and to ensure satisfaction Record cases information, complete accurately allnecessary forms and produce statistical reports Promote quality and cost effective interventions andoutcomes Assess and address motivational and psychosocial issues Adhere to professional standards as outlined by protocols,rules and regulationsRequirements X years of experience in case management Proven knowledge of case management principles,healthcare management and reimbursement Previous experience with psychological aspects of care Effective communication skills Excellent organisational and time management skillsA Workable Guide: Hiring for Healthcare - Page 20
Familiarity with professional and technical emergingknowledge Problem solving skills and ability to multi task Compassionate with teamwork skills Current license, certification or registration BS degree in related healthcare fieldA Workable Guide: Hiring for Healthcare - Page 21
Home health aide job descriptionThis home health aide job description template is optimizedfor posting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a compassionate Home Health Aide toprovide assistance in daily living and personal care services inpatients homes in accordance with an established care plan.Responsibilities Provide health care services in patients residences Perform domestic and household tasks Transport and accompany patients to doctors office or tohospital Administer simple prescribed medications Assist with clients personal care activities Monitor patients (vital signs, temperature, respiration, etc)and report on their condition Maintain patients care records and document providedservicesA Workable Guide: Hiring for Healthcare - Page 22
Assist patients with mobility and physical therapies/exercises Instruct and counsel patients and families on diet andexercise Collect routine specimens Provide companionship and basic emotional orpsychological supportRequirements X years of experience as home health aide Ability to monitor vital signs and to collect specimens Familiarity with basic nutrition and personal hygienestandards Proficiency in English Nursing and health care administration skills Caring and compassionate personality Current CPR certificate First Aid training Valid driver’s licence High school degreeA Workable Guide: Hiring for Healthcare - Page 23
Lab assistant job descriptionThis lab assistant job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a responsible lab assistant to carry outsampling, testing, measuring, recording and analysing incooperation with the rest of the lab team. The successfulcandidate will have experience in a laboratory environmentand accuracy in order to extract reliable and valid results.Responsibilities Perform laboratory tests including pre and post analyticphases Prepare samples/specimens Produce accurate and reliable data and interpret results Follow methodologies in carrying routine tasks Research relevant topics and gather information/data Adhere to correct procedures, policies and health/safetyguidelinesA Workable Guide: Hiring for Healthcare - Page 24
Keep abreast of all industry developments and bestpractices Document all activities, record results and insert/retrievedata Maintain work area and equipment Provide administrative assistanceRequirements X years of experience as a lab assistant Familiarity with automated laboratory equipment Computer literacy and experience with LaboratoryInformation Systems Accuracy and close attention to detail Strong analytical judgement Current licence or relevant certification BS degree in Medical Technology, Biology or related fieldA Workable Guide: Hiring for Healthcare - Page 25
Medical assistant job descriptionThis medical assistant job description template is optimisedfor posting in online job boards or careers pages and easy tocustomise for your company.Job briefAs a Medical Assistant you will be responsible for providingadministrative support to ensure efficient operation ofthe medical office/hospital. You will support doctors andpatients through a variety of tasks related to patient caremanagement, organization and communication.The target is to complete all activities accurately, with highquality and in a timely manner.Responsibilities Interview patients and document basic medical history Organize and schedule appointments Update and file medical records and insurance reports Arrange hospital admissions and laboratory services Check with patients and type up patients charts Assist during medical examinationsA Workable Guide: Hiring for Healthcare - Page 26
Produce and distribute correspondence memos, letters,faxes and forms Handle receivable and payable accounts and keep financialrecords Prepare and clean treatment rooms and medicalinstrumentsRequirements X years of experience as a medical assistant Knowledge of medical office management systems andprocedures Excellent time management skills and ability to multi taskand prioritize work Social perceptiveness and service oriented Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office and patient management software Degree in medical assistanceA Workable Guide: Hiring for Healthcare - Page 27
Nurse job descriptionThis nurse job description template is optimized for postingin online job boards or careers pages and is easy to customizefor your company.Job briefWe are looking for a qualified registered nurse to promoteand restore patients’ health. You will work with a variety ofpatients and you will provide direct nursing care along withphysical or psychological support when required.Responsibilities Identify patients’ care requirements, focus on their needsand act on them Nurture a compassionate environment by providingpsychological support Resolve or report on patients’ needs or problems Prepare patients for examinations and perform routinediagnostic checks (monitor pulse, blood pressure andtemperature, provide drugs and injections etc) Monitor and record patient’s condition and documentprovided care services Treat medical emergenciesA Workable Guide: Hiring for Healthcare - Page 28
Administer workloads Follow care regulations and standards Work within and cooperate with a multidisciplinary teamRequirements X years of nursing experience Familiarity with professional and technical emergingknowledge Problem solving skills and ability to multi task Compassionate with good communication skills Excellent teamwork skills BS or diploma in nursingA Workable Guide: Hiring for Healthcare - Page 29
Occupational therapist job descriptionThis occupational therapist job description template isoptimized for posting in online job boards or careers pagesand is easy to customize for your company.Job briefWe are looking for a committed and patient focusedOccupational Therapist to develop, recover or maintain thedaily living and work skills of people with physical, mental ordevelopmental conditions.You will offer effective and client centered services that willenable people to confidently and independently carry outeveryday tasks or activities. The successful candidate willhave an holistic perspective and will be able to adapt theenvironment to fit the person.Responsibilities Address client’s aspects of performance to supportengagement in occupations that affect health, well beingand life quality Select and adapt the appropriate per case occupationaltherapy treatment model, method and approach to directthe process of interventions Apply interventions to maximise safety and performanceA Workable Guide: Hiring for Healthcare - Page 30
in activities of daily living (ADL) and instrumental activitiesof daily living (IADL) Teach clients new ways of approaching tasks and educatethem on how to break down activities into achievablecomponents Assess client’s home and other environments and adviceon alterations consistent with their needs and capabilities Recommend adaptive equipment and train in its use Guide and educate family members and caregivers Observe, note, and report on progress of long and shortterm treatment goals Collect data and document processes followed Regularly follow up clientRequirements X years of experience as occupational therapist Excellent knowledge of principles and practices ofoccupational therapy Hands on experience with computer programs and creativemedia Familiarity with ADLs evaluation tools ( e.g. Katz ADL scale,Lawton IADL scale)A Workable Guide: Hiring for Healthcare - Page 31
Ability to manage patients with different types ofpersonalities Current knowledge of treatment practices per disciplineand drive to continually learn and grow in the profession Professional behaviour Excellent interpersonal communication skills Valid licence to practice occupational therapy BS degree or greater in occupational therapyA Workable Guide: Hiring for Healthcare - Page 32
Physician assistant job descriptionThis physician assistant job description template is optimisedfor posting in online job boards or careers pages and easy tocustomise for your company.Job briefWe are looking for a qualified Physician Assistant to promoteand restore patients’ health. You will practice medicineunder the direction of a physician and you will work with avariety of patients providing direct medical care along withcounseling.Responsibilities Identify patients’ care requirements, focus on their needsand act on them Order treatments and prescribe medication Nurture a compassionate environment by providing moralsupport Resolve or report on patients’ needs or problems Obtain medical histories and diagnose diseases Monitor and record patient’s condition and documentprovided care servicesA Workable Guide: Hiring for Healthcare - Page 33
Treat medical emergencies Assist in surgeries Prepare patients for examinations and perform routinediagnostic checks (monitor pulse, blood pressure andtemperature, provide drugs and injections etc) Administer workloads Follow medical care regulations and standards Work within and cooperate with a multidisciplinary teamRequirements Proven working experience as a physician assistant Knowledge of principles, methods, and procedures fordiagnosis, treatment, and rehabilitation Familiarity with professional and technical emergingknowledge Problem solving skills and ability to multi-task Compassionate with good communication skills Excellent teamwork skills BS/MA in Physician Assistant Studies, Health Science orMedical ScienceA Workable Guide: Hiring for Healthcare - Page 34
Pharmaceutical sales representative jobdescriptionThis pharmaceutical sales representative job descriptiontemplate is optimized for posting in online job boards orcareers pages and is easy to customize for your company.Job briefWe are looking for a competitive pharmaceutical salesrepresentative who can thrive in a fast-paced businessenvironment. You will act as the key link between ourcompany and healthcare professionals and you will aim atmeeting sales targets.The goal is to increase the visibility and awareness of ourcompany’s pharmaceutical and medical products andmaximize sales growth.Responsibilities Assess clients needs and present suitable promotedproducts Liaise with and persuade targeted doctors to prescribe ourproducts utilizing effective selling skills and performingcost benefit analysis Provide product information and deliver product samplesA Workable Guide: Hiring for Healthcare - Page 35
Attend sales meetings, conference calls, training sessionsand symposium Work with sales team to develop strategies and implementbrand strategies to ensure a consistent marketing message Build positive trust relationships to influence targetedgroup in the decision making process Monitor and analyze data and market conditions toidentify competitive advantage Keep accurate records and documentation for reportingand feedback Pursue continuous learning and professional developmentand stay up to date with latest medical dataRequirements X years of pharmaceutical sales experience Familiarity with databases, statistics, product lines andlatest medical issues Knowledge of MS Office Excellent communication, negotiation and selling skills Highly motivated and target driven with a proven trackrecord in sales Strong organisational and time management skills BS degree in relevant fieldA Workable Guide: Hiring for Healthcare - Page 36
Physical therapist assistant jobdescriptionThis physical therapist assistant job description template isoptimized for posting in online job boards or careers pagesand is easy to customize for your company.Job briefWe are looking for an educated and licensed PhysicalTherapist Assistant to help patients improve their mobilityand move forward. You will work closely and under thedirection of the physical therapist, treating patients withmedical problems or other conditions that limit their abilityto move or perform functional activities.Responsibilities Implement selected components of care and interventionsin a technically competent manner Instruct and counsel patients effectively in exercises Identify patient’s needs and exhibit compassion, caring,and empathy to individual differences Recommend options, courses of action or modifications inselected treatments ensuring patient’s progress, safety andcomfortA Workable Guide: Hiring for Healthcare - Page 37
Apply the latest research related to restoring function,reducing symptoms frequency, and preventing injury Complete documentation to support the delivery of physicaltherapy services Perform selected data collection and obtain accurateinformation Measure performance and report on patient’s medical record Participate in patient status judgments Adhere to ethical and legal standards Ensure continued competence and updated field knowledgeRequirements X years of experience as physical therapist assistant Excellent knowledge of physiology best practices andstandards Hands on experience with therapeutic exercises, functionaltraining and physical modalities Ability to communicate and instruct effectively Health care administration and documentation skills Licence to practice or relevant certification Associate or BS degree in PTAA Workable Guide: Hiring for Healthcare - Page 38
Physical therapist job descriptionThis physical therapist job description template is optimizedfor posting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a committed Physical Therapist to act as thepatient’s partner throughout the journey of restoring motionand ensuring that the client will function at his personal best.You will maximise the quality of life and movement potentialwithin the spheres of promotion, prevention, diagnosis,treatment or intervention, and rehabilitation.Responsibilities Identify and meet patients’ goals and needs Offer cost effective treatments that help improve clients’motion and mobility Reduce the need for medications and provide alternatives tosurgery Develop care plans using a variety of treatment techniques Create fitness and wellness oriented programs tailored topatients’ specific needs Provide quality, personalised and evidence based care andproven interventionsA Workable Guide: Hiring for Healthcare - Page 39
Motivate patients during treatment in order to help themfunction optimally Promote clients’ healthy lifestyle by improving strength,flexibility, balance, and coordination Consult and practice with other health professionals Evaluate effects and monitor and communicate progress Document patient care servicesRequirements X years of experience as physical therapist Intensive education and clinical expertise Ability to manage patients with different types ofpersonalities Current knowledge of treatment practices Drive to continually learn and grow Professional behaviour Excellent interpersonal communication skills Valid licence to practice physical therapy Graduate degree or greater in physical therapyA Workable Guide: Hiring for Healthcare - Page 40
Social worker job descriptionThis social worker job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for an emotionally intelligent social workerto act as advocate and help people foster their capacitiesand coping mechanisms in order to improve and better theirdaily lives and experiences, within specified standards andtimescales.Responsibilities Plan, coordinate, manage and implement support packagesto help clients deal with difficulties and overcomedependencies Interview service users and assess their current condition,needs, strengths and weaknesses Address each case as a unit and set tailored measurablegoals Monitor and evaluate clients’ progress and modifytreatment plans accordingly Offer information and counseling on the best course ofaction during sessionsA Workable Guide: Hiring for Healthcare - Page 41
Maintain accurate records and report on clients’ status Attend case conferences and provide evidence in court Act as a key worker and cooperate with multidisciplinaryteams Refer clients to community services to help them inrecoveryRequirements X years of experience as a social worker Working knowledge of social theories and practices Social perceptiveness and empathy Ability to build and maintain professional helpingrelationships Ability to relate and communicate with diverse populationand groups Resilience along with ability to assess situations Willing to submit to background checks BS degree in social work, psychology or sociologyA Workable Guide: Hiring for Healthcare - Page 42
Spa therapist job descriptionThis spa therapist job description template is optimized forposting in online job boards or careers pages and is easy tocustomize for your company.Job briefWe are looking for a qualified spa therapist to provideprofessional and engaging wellness therapies and massagetreatments to our clients. You will offer a full range oftreatments to fulfill different client needs and objectives.Responsibilities Deliver a variety of spa services (body treatments,massages, facials, waxing, manicure/pedicure) in a safeand comfortable manner Maintain equipment and sample inventory of products Keep documentation and maintain clients files Keep a clean and stocked room Acknowledge and respond to relevant customer queries,needs and expectations Suggest and promote retail products
A Workable Guide: Hiring for Healthcare - Page 11 1 Healthcare administrators - 65,600 2 Registered nurses - 65,470 3 Licensed practical and licensed vocational nurses - 41,540 4 Dental assistants - 35,640 5 Medical secretaries - 32,670 6 Medical assistants - 29,370 7 Pharmacy technicians - 29,320 8 Nursing assistants - 24,400
