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FACT SHEETWNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offersbusiness value to 200 global clients by combining operational excellence with deep domain expertise in keyindustry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications,Travel and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as financeand accounting, contact center, technology solutions, research and analytics, and industry-specific back-officeand front-office processes. WNS has over 25,000 professionals across 30 delivery centers world-wide, includingCosta Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.CORPORATE INFORMATIONEstablished1996Stock SymbolNYSE - WNSEmployees25,000 Principal ShareholderWarburg PincusDIFFERENTIATORSClient-centric ApproachnTechnology-enabled BPOnVertical ApproachnFINANCIAL STRENGTH (Year ending March 31, 2012)Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 395.1 MillionMAJOR CLIENTSOver 200 Global ClientsnMajor U.S. retail banknEuropean airlinenLeading European travelconglomeratenLeading U.S. residentialmortgage banknMajor North American airlinenNorth American travel agencynLeading U.K. insurerGlobal cosmetics companyConsumer electronics giantnGlobal market researchcompanynLeading U.S. financialadvisory firmnMajor U.S. auto insurersnTwo global investment banksnLeading global CPG brandnLeading global beveragebrandLeading logistics companyMajor energy and gas utilitycompanynLeading hospitality firmnMajor U.S. building supplycompanynGlobal reinsurernGlobal telecom providernLeading Australian insurancecompanynnnnINDUSTRY RECOGNITIONDomain LeadershipnRanked among top 100 in the6th Annual GS100 list inthree categories: Top GlobalMid-tier BPO Vendors; TopFAO Vendors and TopIndustry-specific BPO VendorsnPositioned as an IndustryLeader in Magic Quadrant*for Comprehensive Financeand Accounting (F&A) BPOby Gartner - 2011 & 2012nRecognized as top five FAOMarket Star Performer for thesecond consecutive year byEverest GroupnBest 20 Leaders by Industryfocus: Retail and ConsumerGoods - IAOP 2010 GlobalOutsourcing 100wns.comTechnology andQuality LeadershipnRecipient of the GoldenPeacock Innovative Product /Service Award (2011) forWNS Analytics DecisionSMEngine (WADE )nRecognized for ‘Best ProcessImprovement Program’ at the'Global Process ExcellenceAwards 2011’ by IQPCnRecognized with the CISO100 Awards - 2011nRecipient of the GoldenPeacock National QualityAward for Overall BusinessExcellence and QualityStandards - 2011BPO LeadershipnWNS Receives Dual Recognitionat the BPO Excellence Awards2010-11nRecipient of Best NewOutsourced Services Delivery byShared Services & OutsourcingNetwork (SSON) - 2010nRecipient of Best New BPOLocator of The Year by BusinessProcess Association ofPhilippines (BPAP) - 2010nIndustry-specific Multi-yearWinner - IAOP 2010 GlobalOutsourcing 100nRanked among Top 3 BPOcompanies in India by NASSCOMfor six consecutive years
INDUSTRY-FOCUSED SOLUTIONSBanking and Financial ServicesBanking OperationsnCheck processingnLock-box processingnACH processingnAdjustments and recordretrievalsnNew account setup andmaintenancenCredit card operationsnSAR and fraud operationsAsset Management andBrokerage ServicesnAccount setup andmaintenancenBroker and advisorsupport servicesnCustomer servicenTransfer agency relatedprocessingnPortfolio administrationnInvestment researchInvestment BankingnPitch books, companyprofiles and financialanalysisnFinancial models, forecastsand updatesnResearch reportspreparation and authoringnBusiness intelligence andanalysisContact CenternCustomer servicenTechnical help desknCollectionsnSales / up-sell / cross-sellnCustomer retentionnCredit managementResearch and AnalyticsnMarket researchnBusiness researchnFinancial researchnCRM analyticsnData solutions andmanagementLending ServicesnLoan origination andprocessingLoan underwritingnLoan closing and fundingnPost closing anddue-diligencenLoan servicingnConsulting and Professional ServicesFinance & AccountingnTransaction accountingnFinance optimizationservicesnCorporate finance andaccountingnRisk management andCompliancenStrategic initiativesTransformation SolutionsConsulting servicesnProgram managementnProcess re-engineeringnQuality and Six SigmaservicesnTechnology servicesnLegal ServicesnResidential conveyancingnBid managementnVendor contractmanagementnSecretarial and regulatoryservicesnEmployment contractmanagement and litigationsupportHealthcarewns.comPayers and TPAnFront-end processingnClaims adjudication andexception managementnCare management supportnBill review and re-pricingProvidersnMedical billing andcollectionnMedical codingnResearch support andadministrative support2
InsuranceAgency issionsnSpecial compensationPolicy AdministrationnPolicy benefitsnPolicy reinstatementsand quotesnPolicy changesnInbound customer servicenEndorsementsnRenewalsnPre-renewals / expirypremiumnLapsesnIndexing and loggingnSpecialist line (marine,engineering, high net worth)nMid-term changes (specificto healthcare)nMotor insurance databaseupdationInvestment ManagementnTrade compliancenPerformance measurementnCredit researchnData managementnReal estateManufacturingSupply Chain ManagementnSupplier managementand analysisnSourcing supportnMarket intelligencenSpend analyticsLogisticsnLogistics managementnScheduling and planninganalyticsnMarket intelligencenMIS and reportingRetail andConsumer Packaged Goodswns.comStrategy SupportnGlobal landscapeassessmentnSegmentation andtargetingnConsumer responsemodeling and driversanalysisnModeling initiativesuccessnBusiness and financialresearch3New Business SupportnSalesnConversionnQuote acceptancenCross-selling and up-sellingnCustomer enquiriesnActuarial servicesnExposure assessmentnNew business data entrynRules-based underwritingnPolicy issuancePremium AdministrationnFund applicationsnRefundsnBillingnPremium mode changesnBank information changesnAccount reconciliationU.K. Motor AccidentManagement ProvisionnFirst notification of loss(24/7 provision)nRepair management andengineeringnLiability handlingnThird-party capturenSubrogationnNon-fault claims managementnClaims handling processtechnologyClaimsnClaim nTax compliancenFirst notification of lossnPolicyholder and brokerclaim enquiriesnClaim notificationprocessing adjustments,endorsements and renewalsnClaim assessmentnNegotiations and litigationnRecovery check processingnThird-party claimsnSubrogationnSupplier paymentsnClaims progressionnBodily injury claimsnDelegated authoritypaymentsnClaims bill paymentnClaims adjudicationnManual claims interventionnTransfers and withdrawalsnLoss adjusting transcriptionSales, Marketing andCustomer CarenService deliverynCustomer feedbackmanagementnTele-marketingnCustomer order supportnMarket researchnAcquisition analyticsnRetention analyticsnMarketing effectivenessOperationsnFault managementnChange managementnChronic and RCA reportingnSales performance reportsnStore planningnMarket intelligenceneMarketingDecision SupportnMarket mix modelingnTrade optimizationnPricing analyticsnShelf optimizationnVolume forecastingnMarket researchnSupply chain analyticsCustom Analytics andData ServicesnData-based insightsnMIS and reportingnData management- Data cleansing- Data integrationShared ServicesnBilling queriesnMarketing analytics supportnBilling supportnDebt collectionManagementInformation ToolsnTracking toolsnSimulation toolsnPlanning tools
Shipping and LogisticsAir Express / Shipping / Rail and Road / TerminalsSales / Trade ManagementnTariff updatenRate quotesnGlobal tender managementnSales reports and analyticsnFreight bookingsnYield analysisnService contract / rateagreement maintenanceDocumentationnBill of lading and airwaybill managementnFreight corrections andreportingnBilling and invoicingnFreight auditnData transmissionnAdvance manifestinformationnCustoms and portcompliancesCustomer ServicenCustomer help deskneCommerce registrationnService / rate enquiriesnPre-advice and arrivalnotificationsnCargo claimsnBooking desknContact centernCustomer and data fileadministrationTelecommunicationsOperationsPO creationnDriver logs and fuel ticketsnGlobal trackingnEquipment controlnTerminal operationsnTranshipment andcross-dockingnCustomer AcquisitionOperations and CRMInbound contact centerOrder entrynOrder fulfillmentnnLogging and monitoringservice requestsnContract managementnDirectory publishingLead generationnOutbound salesnSales analyticsnCross-selling andup-selling analyticsnnChurn analysis and supportnUsage analyticsnCRM analyticsnCollection analyticsnTraffic routing planningnSales and ContractsAdministrationWeb correspondencenNetwork utilization reportingand analyticsnTelemarketingnInside salesnFinancenAccounts payablenAccounts receivablenCredit and collectionsnVendor help desknDetention and demurragereportingnCost reporting, audit andvendor reconciliationnGeneral ledger / bankreconciliationnManagement reportingSchedule maintenanceRouting – creation andmaintenancenStowage planningnHazardous cargo approvalsnnOrder Provisioning and OrderManagementNew product and services,service delivery processcreationnOrder provisioningnTechnical validation andsupportnRejected order trackingnMulti-vendor trackingnOrder trackingnProactive order managementnTest delivery conformancenBillingnPricing and contractpreparationData management(forms, administrations)nnSales order takingnOrdering supportnInbound contact centernTravel and Leisurewns.comSales and Customer CarenCustomer servicenSales and reservationsnLoyalty programmanagementnCustomer relationsnLost baggage tracing andcustomer supportnWebsite navigationnSpecialty help deskOperationsnFare filing and loadingnRevenue managementnFares and ticketingnQueue processingnPNR servicingnCargo operations supportPlatform-based ServiceOfferingsnJADE - Passengerrevenue accounting solutionnVerifare - AutomatedWeb-based fare auditsolution4Shared ServicesnPassenger / cargo revenueaccounting and auditingservicesnCorporate finance andaccountingnTransactional accountingnHuman resourcemanagementnFraud prevention andcontrolnAnalytics and MIS
UtilitiesSales ManagementnCampaign managementnSales managementnAccount and contactmanagementnIntegrated sales planningand analysisMeter Operations and BillingnCustomer billingnManagement of prepaidaccountsnBilling of unmetered servicesSupply Chain andDistribution ManagementnOrder provisioning and ordermanagementnSales and contractadministrationnTechnical support help desknImport and exportdocumentation managementnFreight bill auditing servicesnProcurement support servicesCustomer FinancialManagementnReceivables andcollections managementnReconciliationnBill disputes and clientqueriesCustomer Service ManagementnService order managementnService contractnComplaints and requestsmanagementnElectronic customer servicesnAccount managementnContract managementCROSS-INDUSTRY SOLUTIONSContact CenterChannelsServicesCustomer servicenCustomer complaintresolutionnnnSales (cross-sell / up-sell)nnE-mailnnWhite mailnChatnSocial MediannLoyalty programmanagementnLanguagesVoice (inbound / B and B2C collectionnNordicnHR supportnPortuguesenComputer-aided TelephonicInterviews (CATI)nSpanishnTechnical help desknSpecialty help desknCustomer care analyticsnFinance and AccountingProcure-to-PayOrder-to-CashAccounts payablenExpense reportsnPayment processingnnnnSupply Chain FinanceAccounts receivablenBilling and cash applicationnProduct costingOrder managementnInventory accountingManufacturing accountingCredit controlnRecord-to-ReportCollectionsnGeneral accountingnIndustry-specific AccountingPassenger revenueaccountingnCorporate FunctionsFixed assetsnTreasurynCash managementnTax filing and reportingnCost accountingnInter-company accountingnnnFinancial planning andanalysisnStatutory reportingnTax and compliancenMonth-end reporting andconsolidationnDecision supportRevenue audit and recoveryClaims managementLoan account maintenancenRoyalty accountingnFiduciary accountingnnManagement accountingnLegal ServicesProperty LawLaw Firm Back-officeFreehold and leaseholdconveyancingnDigital dictationtranscriptionMortgage re-financing legalprocessingnTitle checking servicesnnAccounts payable andgeneral ledgernEmployee datamanagement and payrollnHIP back-officenCorporate Legal SupportContract managementnLegal researchnLitigation supportnPersonal Injury ClaimsNew claims processingnMedical evidence evaluationnClaims settling and closingnwns.com5
Research and AnalyticsFor Banking and FinancialServicesFor Travel and LeisureCustomer lifecycle analyticsnnCampaign and channelmanagementnnCampaign and channelmanagementnRisk monitoring and scoringFraud and collectionsanalyticsNetwork planningWeb analyticsProcurement AnalyticsnMeasurement and reportingContact center analyticsnnMeasurement and reportingnData ServicesFor Utilities and HealthcareData aggregation andconsolidationnMarket and business researchnData cleansingDemand forecastingnCustomer lifecycle analyticsnnTrend analysis andreport generationnCustomer risk scoringnExecutive dashboardsnLoss management modelingnMeasurement and reportingMarket Research(Primary Research)nFor Retail and ConsumerPackaged GoodsResearch designnData collectionnStrategy supportnM&A researchRevenue management andpricingnnEquity researchnnnnCorporate financeContact center workforceanalyticsnnFinancial ResearchCustomer lifecycle analyticsnAnalytical supportSpend data analysisMarket intelligencenSupplier managementand analysisnSourcing supportnShared ServicesPowerPoint chartsnMIS reportingnFinance and accountingnData managementnWNS Analytics Decision Engine(WADESM)- Award-winning Solution for DrivingStrategic Insights to the C-SuiteData processingnDecision supportnAnalysis and presentationnCustom analytics anddata servicesnBusiness Research(Secondary Research)nCompany researchManagement informationtoolsnIndustry researchnFor InsuranceBusiness intelligencenCustomer lifecycle analyticsnLibrary servicesnCampaign and channelmanagementnActuarial analyticsnUnderwriting analyticsnClaims analyticsnMeasurement and reportingnTransformation SolutionsConsulting and ProgramManagement ServicesProcess and Quality ServicesTransformation strategydefinition and planningnnPerformance enhancement,benchmarking and metricdefinitionnTransformation roadmap andbusiness case developmentnProgram and changemanagementnnProcess re-engineering(Six Sigma, Lean)Program and changemanagementBusiness case realizationand validationnwns.comProblem definition and rootcause analysisnn6Enterprise solution / ERPoptimizationnnGlobal, multi-domainsolution definition /developmentnTechnology ServicesQuality program strategyand establishmentnApplication development,maintenance and supportBusiness process managementBusiness intelligence andanalytical solutionsnInfrastructure and networkservicesn
GLOBAL PRESENCEAmericasEuropeAfrica, Asia Pacific and Middle EastCosta RicaPolandAustraliaUSARomaniaIndiaUKThe PhilippinesSouth AfricaSri LankaUAEOur network of 30 global delivery centers respond to needs for language, cultural alignment,redundancy and 24/7 operations.MANAGEMENT TEAMCorporateManagement TeamKeshav R. MurugeshKumar SubramaniamR. SwaminathanChief Executive OfficerWNS GroupChief Financial Officer (Interim)WNS GroupChief People OfficerWNS GroupJ. J. (Eric) SelvaduraiManish VoraSanjay JainManaging DirectorEuropeHead of Sales, Asia Pacificand Middle East regionChief Capability OfficerMike GarberGlobal Head, Salesand MarketingBusiness UnitManagement Teamwns.comAnup BasrurkarGautam BaraiJay VenkateswaranBusiness Unit Leader,Banking and FinancialServicesBusiness Unit Leader,Insurance ServicesBusiness Unit Leader,Manufacturing, Telecom,Retail and ConsumerPackaged Goods,Diversified BusinessesJohn WestfieldArun KharbandaDeepak GuptaBusiness Unit Leader,Travel and Leisure;Shipping and LogisticsServicesCapability Practice Leader,Research and AnalyticsServicesCapability Practice Leader,Contact Center Operationsand Head, InternationalDelivery LocationsTasneem LakdawallaSulakshana PatankarEdwin HarrellCapability Practice Leader,Finance and AccountingServicesBusiness Unit Leader,Utilities; and India Businessand Strategic InitiativesChief Executive Officer,WNS Assistance7
* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of howcertain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select onlythose vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to thisresearch, including any warranties of merchantability or fitness for a particular purpose.IndiaGate No. 4, Godrej & Boyce ComplexPirojshanagar, Vikhroli (West)Mumbai 400 079USA15 Exchange PlaceJersey City, New Jersey 07302UKMalta House,36-38 Piccadilly,London, W1J 0DPAustraliaDarling Park, Tower 2, Level 20201 Sussex StreetSydney 2000Costa Rica3rd Floor, Building H, Forum IBusiness ParkSanta Ana, San JoseThe Philippines1880 Building,Eastwood City CyberparkBagumbayan, Quezon City 1100PolandLuzycka Office Parkul. Luzycka 6, Building B, 1st floor81-537 GdyniaRomaniaWestgate Park, Building H124 Preciziei St.Bucharest 062204South AfricaKnowledge Park 2Heron Crescent, Century CityCape Town, 8001Sri LankaHNB Towers, Level 12479, T B Jayah MawathaColombo 10UAE3W 113Dubai Airport Free Zone,P O Box 54378,DubaiFor a complete listing of all offices, please visit http://www.wns.com/Contact-Us/Locations.aspxFor more information, please write to us at marketing@wns.comwns.com
Over 200 Global Clients nMajor U.S. retail bank nEuropean airline nLeading European travel conglomerate nLeading U.S. residential mortgage bank nMajor North American airline nNorth American travel agency nLeading U.K. insurer nGlobal cosmetics company nConsumer electronics giant nGlobal market research company nLeading U.S. financial advisory firm
