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FACT SHEETWNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM)company. We combine our deep industry knowledge with technology, analytics and processexpertise to co-create innovative, digitally led transformational solutions with over 400clients across various industries. The industries include banking and financial services,consulting and professional services, healthcare, insurance, manufacturing, media andentertainment, retail and consumer packaged goods, telecommunications and diversifiedbusinesses, shipping and logistics, travel and leisure, and utilities and energy. We deliver anentire spectrum of BPM solutions including industry-specific offerings, customer interactionservices, finance and accounting, human resources, procurement, and research andanalytics to re-imagine the digital future of businesses. We have delivery centers worldwideincluding in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain,Sri Lanka, Turkey, the United Kingdom and the United States.CORPORATE INFORMATIONEstablishedStock SymbolEmployees1996NYSE - WNS44,000 §Technology-enabled BPM§Vertical ApproachDIFFERENTIATORS§Client-centric ApproachFINANCIAL STRENGTH (Year ending March 31, 2019)Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 794 MillionMAJOR CLIENTSLeading logistics company§Over 400 Global Clients§Global cosmetics company§Major U.S. retail bank§Consumer electronics giant§Major energy and gas utility company§European airline§Global market research company§Leading hospitality firm§Leading European travel conglomerate§Leading U.S. financial advisory firm§Major U.S. building supply company§Leading U.S. residential mortgage bank§Major U.S. auto insurers§Global reinsurer§Major North American airline§Two global investment banks§Global telecom provider§North American travel agency§Leading global CPG brand§Leading Australian insurance company§Leading U.K. insurer§Leading global beverage brandINDUSTRY RECOGNITIONDomain LeadershipTechnology and Quality LeadershipBPM Leadership§‘Market Leader’ in ISG’s Provider Lens §Stevie International Business Awards§Stevie International Business AwardsDigital Insurance BPO Services U.S. ‘Leader’ in Property & CasualtyInsurance and Life & AnnuityTPA Services§Honored with a Gold Award as StevieExecutive of the Year 2019§‘Leader’ in 2019’s NelsonHall’s VendorEvaluation and Assessment Tool (NEAT)for Advanced Analytics BusinessProcess Service§‘Leader’ and a ‘Star Performer’ inEverest Group’s 2019 PEAK Matrixassessment for Property and CasualtyInsurance BPO§‘Leader’ in 2019’s NelsonHall’s NEATVendor Evaluation for overall CustomerExperience in Energy and Utilitieswns.comin 2019Cloud-based Insurance SolutionCorporate Social ResponsibilityProgram of the YearArtificial Intelligence / MachineLearning-led solution§CFONEXT100 Award for TreasuryManagement and CorporateGovernance in 2018§The Golden Peacock Award in the RiskManagement category in 2018§WNS proclaimed as PeopleSoftInnovator by Oracle in 2018in 2019Business or Competitive Intelligence-led solutionBusiness Technology SolutionsCustomer Service Team of the Year§WNS Denali listed on 50 Providers toKnow in 2019 by Spend Matters§The WNS-Insurance Australia Group(IAG) partnership won the ‘Excellence’award at the ISG Paragon Awardsin 2019§Awarded at International ICT Awards –Philippines for being the best companyproviding services for Finance andAccounting in 2018
INDUSTRY-FOCUSED SOLUTIONSBanking andFinancial ServicesBanking Operations§Check processingAsset Management andBrokerage Services§Lock-box processing§Account setup and§ACH processing§Adjustments and recordretrievals§New account setup andmaintenance§Credit card operations§SAR and fraud operationsmaintenance§Broker and advisorsupport services§Customer service§Transfer agency relatedprocessing§Portfolio administrationInvestment Banking§Pitch books, companyprofiles and financialanalysis§Financial models, forecastsand updates§Research reportspreparation and authoring§Business intelligence andanalysis§Investment researchLending Services§Loan origination andprocessing§Loan underwriting§Loan closing and funding§Post closing anddue-diligence§Loan servicingConsulting andProfessional ServicesFinance & AccountingCustomer InteractionServicesResearch and Analytics§Transaction accounting§Finance optimization§Customer service§Business researchservices§Corporate finance andaccounting§Risk management andCompliance§Strategic initiativesLegal Services§Residential conveyancing§Bid management§Vendor contractmanagement§Secretarial and regulatoryservices§Employment contractmanagement and litigationsupportwns.com§Market research§Technical helpdesk§Financial research§Collections§CRM analytics§Sales / up-sell / cross-sell§Data solutions and§Customer retention§Credit managementTransformation Solutions§Consulting services§Program management§Process re-engineering§Quality and Six Sigmaservices§Technology servicesmanagement
HealthcareProvidersPayerDME Manufacturers§Revenue cycle§Claims administration§Order management§Member and provider§Billing and submissionsmanagement§Medical codingservices§Fulfillment support§Bill preparation§Clinical support§Collections§Receivables management§Overpayment recovery§Patient services§Payment posting§Fraud detection and§Collection analytics§Debt analysisinvestigationPharmaceutical andConsumer HealthEnterprise Shared Services§Competitive Intelligence§Workflow / platforms§Pipeline Analysis§Research and analytics§Product Profiling§Finance and accounting(KPO)§KPI Reporting§Technology solutions§Epidemiology Analysis§Front end / mailroom§Market Opportunity§Contact centerAssessment§Social Media AnalysisInsuranceAgency ServicesNew Business SupportClaims§Correspondence§Sales§Claim ions§Quote acceptance§Review§Commissions§Cross-selling and up-selling§Settlement§Special compensation§Customer enquiries§Correspondence§Actuarial services§Tax compliancePolicy Administration§Exposure assessment§First notification of loss§Policy benefits§New business data entry§Policyholder and broker§Policy reinstatements and§Rules-based underwritingquotes§Policy issuance§Policy changesprocessing adjustments,endorsements andrenewals§Inbound customer servicePremium Administration§Endorsements§Fund applications§Renewals§Claim assessment§Refunds§Pre-renewals / expiry§Negotiations and litigation§Billing§Recovery check processing§Premium mode changes§Third-party claims§Bank information changes§Subrogation§Account reconciliation§Supplier paymentspremium§Lapses§Indexing and logging§Specialist line (marine,engineering, high networth)§Mid-term changes (specificto healthcare)§Motor insurance databaseupdationInvestment Management§Trade compliance§Performance measurement§Credit research§Data management§Real estatewns.comclaim enquiries§Claim notification§Claims progressionU.K. Motor AccidentManagement Provision§First notification of loss(24/7 provision)§Repair management andengineering§Liability handling§Third-party capture§Subrogation§Non-fault claimsmanagement§Claims handling processtechnology§Bodily injury claims§Delegated authoritypayments§Claims bill payment§Claims adjudication§Manual claims intervention§Transfers and withdrawals§Loss adjusting transcription
ManufacturingSupply Chain Management§Supplier management andanalysis§Sourcing support§Market intelligence§Spend analyticsLogistics§Logistics management§Scheduling and planninganalytics§Market intelligenceSales, Marketing andCustomer CareOperations§Service delivery§Change management§Customer feedback§Chronic and RCA reportingmanagement§Tele-marketing§Customer order support§Market research§Acquisition analytics§Retention analytics§Marketing effectiveness§Fault management§Sales performance reports§Store planning§Market intelligence§eMarketingShared Services§Billing queries§Marketing analytics support§MIS and reporting§Billing support§Debt collectionRetail and ConsumerPackaged GoodsSmart Strategy SolutionsSupply Chain SolutionsOne Global Back-office Solution§Market entry strategy,§Retailer-supplier§Simplified, shared global self-balancing portfolioinvestments§Consumer and marketinsights, innovationstrategies§Power brand strategy,marketing spendsoptimizationRevenue ManagementSolution§Transaction and interaction-based campaign strategiescollaboration for demanddriven supply chain andretail executionmanagement window§Supply intelligence, supplierperformance and riskmonitoring, contractmanagement (partners andsuppliers)§Supply chain orchestration –global trade shared services,trading partner helpdesks,logisticsservices for transactionprocesses and virtual Centers ofExcellence (COEs) for specializedservices (tax, internal audit, ITarchitecture)Next-Gen Customer ServiceSolution§Credit control and§Moving from customerrelationship management totrans-channel enhancedcustomer experience, multichannel commerce initiativesAir Express / Shipping / Rail and Road / TerminalsSales / Trade ManagementDocumentation§Tariff update§Bill of lading and airway§Rate quotes§Global tender management§Sales reports and analytics§Freight bookings§Yield analysis§Service contract / rateagreement maintenanceCustomer Interaction Services§Customer helpdesk§eCommerce registration§Service / rate enquiries§Pre-advice and arrivalnotifications§Cargo claims§Booking desk§Contact center§Customer and data fileadministrationwns.com§End-to-end low cost shared§Loyalty managementcollectionsShipping and Logisticsservice organization model withlocal business partners forFinance & Accounting, HumanResource, InformationTechnology, IndirectProcurementbill management§Freight corrections andreporting§Billing and invoicing§Freight audit§Data transmission§Advance manifestinformation§Customs and portcompliancesFinance§Accounts payable§Accounts receivable§Credit and collections§Vendor helpdesk§Detention and demurragereporting§Cost reporting, audit andvendor reconciliation§General ledger / bankreconciliation§Management reportingOperationsSchedule maintenance§PO creation§Routing – creation and§Driver logs and fuel ticketsmaintenance§Global tracking§Stowage planning§Equipment control§Hazardous cargo approvals§Terminal operations§Transhipment andcross-docking
TelecommunicationsCustomer AcquisitionOperations and CRM§Order entry§Inbound contact centerOrder Provisioning and OrderManagement§Order fulfillment§Logging and monitoring§New product and services,§Contract managementservice requests§Lead generation§Directory publishing§Outbound sales§Churn analysis and support§Sales analytics§Usage analytics§Cross-selling and§CRM analyticsup-selling analyticsSales and ContractsAdministration§Telemarketing§Inside sales§Collection analytics§Traffic routing planning§Web correspondence§Network utilizationreporting and analyticsservice delivery processcreation§Order provisioning§Technical validation andsupport§Rejected order tracking§Multi-vendor tracking§Order tracking§Proactive ordermanagement§Test delivery conformance§Billing§Pricing and contract§Data managementpreparation(forms, administrations)§Sales order taking§Ordering support§Inbound contact centerTravel and LeisureSales and CustomerInteraction ServicesOperations§Fare filing and loadingPlatform-based ServiceOfferings§Customer service§Revenue management§Passenger revenue§Sales and reservations§Fares and ticketing§Loyalty programmanagement§Customer relations§Lost baggage tracing andcustomer support§Queue processing§PNR servicing§Cargo operations supportShared Services§Website navigation§Passenger / cargo revenue§Specialty helpdeskaccounting and auditingservices§Corporate finance andaccountingaccounting solution§Verifare PlusSM - AutomatedWeb-based fare auditsolution§SmartProSM - Automated Pro-ration engine§RePAXSM- Automated flightdisruption managementsolution§QbaySM – Back-officeproductivity and workflowmanagement§Transactional accounting§Human resourcemanagement§Fraud prevention andcontrol§Analytics and MISUtilities and EnergySales ManagementMeter Operations and BillingCustomer Service Management§Campaign management§Customer billing§Service order management§Sales management§Management of prepaid§Service contract§Account and contactmanagement§Integrated sales planningand analysisCustomer FinancialManagement§Receivables andcollectionsmanagement§Reconciliation§Bill disputes and clientqueriesaccounts§Billing of unmetered servicesSupply Chain andDistribution Management§Order provisioning and ordermanagement§Sales and contractadministration§Technical support helpdesk§Import and exportdocumentation management§Freight bill auditing services§Procurement support serviceswns.com§Complaints and requestsmanagement§Electronic customer services§Account management§Contract management
CROSS-INDUSTRY SOLUTIONSCustomer Interaction ServicesServicesChannelsLanguages§Customer service§Voice (inbound / outbound)§Arabic§Customer complaint§E-mail§Dutch§White mail§English§Sales (cross-sell / up-sell)§Chat§French§Loyalty program§Social Media§Germanresolutionmanagement§Italian§B2B and B2C collection§Nordic§HR onicInterviews (CATI)Technicalhelpdesk§Specialty helpdesk§Customer care analyticsFinance and AccountingProcure-to-PayOrder-to-CashSupply Chain Finance§Accounts payable§Accounts receivable§Product costing§Expense reports§Billing and cash application§Inventory accounting§Payment processing§Order management§Manufacturing accounting§Credit controlRecord-to-Report§Collections§General accountingIndustry-specific Accounting§Passenger revenue§Fixed assetsCorporate Functions§Tax filing and reporting§Treasury§Revenue audit and recovery§Cost accounting§Cash management§Claims management§Inter-company accounting§Financial planning and§Loan account maintenance§Statutory reporting§Month-end reporting andconsolidationanalysis§Tax and compliance§Decision supportaccounting§Royalty accounting§Fiduciary accounting§Management accountingHuman Resource SolutionsHR AnalyticsTravel ServicesCompensation and Benefits§Recruitment Process§Employee Data§Learning and Performance§PayrollLegal ServicesManagement (WorkforceManagement)ManagementPerformance EngagementPlatform - WNS TalentTurfTMProperty LawLaw Firm Back-officeCorporate Legal Support§Freehold and leasehold§Digital dictation§Contract managementconveyancing§Mortgage re-financing legalprocessing§Title checking services§HIP back-officetranscription§Accounts payable andgeneral ledger§Employee datamanagement and payroll§Legal research§Litigation supportPersonal Injury Claims§New claims processing§Medical evidence evaluation§Claims settling and closingTransformation SolutionsConsulting and ProgramManagement Services§Transformation strategydefinition and planning§Global, multi-domainsolution definition /development§Transformation roadmapand business casedevelopment§Program and changemanagement§Business case realizationand validationwns.comProcess and Quality ServicesTechnology Services§Quality program strategy§Enterprise solution / ERPand establishment§Problem definition and rootcause analysis§Performanceenhancement,benchmarking and metricdefinition§Process re-engineering(Six Sigma, Lean)§Program and changemanagementoptimization§Application development,maintenance and support§Business processmanagement§Business intelligence andanalytical solutions§Infrastructure and networkservices
Research and AnalyticsAnalytics ConsultingFinancial AnalyticsDigital Analytics§Big Data consulting§Risk analytics§Social media analytics§Analytics maturity§Capital asset pricing§Web analyticsconsultingmodeling§Text mining§Data maturity consulting§Actuarial analytics§Visualization needs§Collections analyticsData and Visualization Services§Budgeting and forecasting§Data cleansing andassessment§Balance sheet analyticsOperations Analytics§Working capital analytics§Contact center analytics§Reports and dashboards§CSAT / NPS analyticsHR Analytics§Spend analytics§Smarter workforce solution§Demand and inventory§Employee satisfactionanalytics§Sales and operationsplanning§Sourcing and procurementanalytics§Supplier capability profilingMarketing Analytics§Customer analyticsaggregation§Data stitching and analysisanalytics§Attrition analytics§Visualization toolsResearch§Business Research§Strategic market intelligence§Competitive researchDomain-based Analytics§Insurance analytics (Claims /Fraud / Distribution)§Banking and capital marketanalyticsFinancial Research§Credit research§Equity research§Retail analytics§M&A researchAcquisition / retention§Market basket analytics§Fixed income researchCross-sell / Up-sell (CLTV /§Category analyticsSegmentation)§Category evolution model§Campaign management and §CPG domain analytics -analytics§Loyalty management§Sales analytics§Market / Media mixmodeling§Market research analyticsSegmentation and portfoliostrategy§Pharmaceutical commercialanalyticsMarket Research§Survey programming§Telephone (CATI) and websurveys§Data processing§Travel revenue analytics§Asset management analytics§Pricing analyticsProcurementCategory ManagementContracting ServicesProcure-to-Pay Services§Category management§Contract strategy and§Transactional procurementgovernance§Category managementmethodology and tools§Category manager trainingand competencydevelopment§Category strategy / plandevelopment§Stakeholder management§Market intelligence andmanagement§Contract authoring§Contract negotiation(simple to strategic)§Contract administration,approvals and archive§Contract compliancemonitoring, auditing andexpiration analysis§Legal terms playbooksspend analytics§Category knowledgeSupplier Management§Overall strategy and§Strategic sourcingsupplier managementframework development§RFX execution and§Supplier onboarding andSourcing Servicesmanagement§Auction execution andmanagement§Opportunity assessmentsand sourcing wave plans§Category cards andplaybooks§Tail spend managementsegmentation§Risk management strategyand execution§Supplier development andperformance management§Supplier relationshipmanagement andcollaboration§Innovation channelmanagement andcontinuous improvementwns.comRequisition to POmanagementSpot buy / tactical buyCatalogue developmentand managementMaster data managementCentralized procurementservice desk§Accounts payable servicesInvoice and paymentprocessingException handlingAP helpdeskT&E processingVendor statementreconciliation
GLOBAL PRESENCEAmericasEuropeCosta ChinaSouth AfricaPolandU.K.IndiaSri Lankathe PhilippinesUAEAfrica, Asia Pacific and Middle EastRomaniaOur network of 60 global delivery centers respond to needs for language, cultural alignment,redundancy and 24/7 operations.MANAGEMENT TEAMCorporateManagement Teamwns.comKeshav R. MurugeshGautam BaraiSanjay PuriaGroup Chief Executive OfficerChief Operating OfficerChief Financial OfficerR. SwaminathanDeepak GuptaSanjay JainChief People OfficerChief Business OfficerChief BusinessTransformation OfficerPervez WorkingboxwallaGopi KrishnanChief Risk OfficerGeneral Counsel
MANAGEMENT TEAMLeadership TeamSuhrid BrahmaKrishnan RaghunathanAdrian McKnightChief Technology OfficerHead, Finance &Accounting ServicesHead, Transformation& QualityAkhilesh AyerAlpar KamberArchana RaghuramHead, Research &AnalyticsHead, ProcurementServicesHead, Marketing &CommunicationsCherrill FarnsworthDan SullivanDanielle HeadNon-Executive Chairman,WNS-HealthHelp & Headof Strategy, HealthcareBusiness Unit Head,Energy & UtilitiesHead, WNS AssistanceDr. Gauri PuriHimanshu BhardwajJay VenkateshwaranBusiness Unit Head – LifeSciences & HealthcareAdministrationBusiness Unit Head,Diversified Business,Manufacturing, Retail,CPG & TelecomBusiness Unit Head,Banking & FinancialServices, Consulting &Professional ServicesJaison AugustineJitender MohanPieter Du PreezBusiness Unit Head,Shipping & LogisticsHead, CustomerInteraction ServicesManaging Director,WNS South AfricaKariena GreitenManish VoraManoj ChackoChief Executive Officer,WNS-HealthHelpExecutive Vice President& Head of Sales(Horizontal Offerings)Business Unit Head,Travel and HospitalityNimesh AkhauriSuhas SethiTarun TandonChief Growth Officer,EMEA and APACBusiness Unit Head,InsuranceHead of Sales,Asia PacificYogendra GoyalChief Growth Officer,Americaswns.com
IndiaU.S.U.K.Gate No. 4, Godrej & Boyce Complex15 Exchange PlaceMalta House,Pirojshanagar, Vikhroli (West)Jersey City,36-38 Piccadilly,Mumbai 400 079New Jersey 07302London, W1J 0DPAustraliaThe PhilippinesSri LankaSuite 13.03, Level 13,1880 Building,HNB Towers, Level 1220 Berry Street, North Sydney,Eastwood City Cyberpark479, T B Jayah MawathaNSW 2060Bagumbayan, Quezon City 1100Colombo 10ChinaPolandTurkey30F, Shun Tak Business Center,Luzycka Office ParkKozyatagi Mahallesi246 Zhongshan Road 4,ul. Luzycka 6D,Degirmen Sokak NidaKuleGuangzhou 51000081-537 Gdynia8 /19-B Kat: 10 KadikoyCosta RicaRomania3rd Floor, Building H, Forum IWestgate Park, Building H1UAEBusiness Park24 Preciziei St.3W 113Santa Ana, San JoseBucharest 062204Dubai Airport Free Zone,FranceSingaporeWNS Global Services (UK) Limited143, Cecil Street,(Branch) (France),#03-02, GB Building40, rue des Blancs Manteaux,Singapore 069542IstanbulP O Box 54378,Dubai75004 ParisSouth AfricaGermanyKnowledge Park 2VE Value Edge Gmbh, a WNS Company,Heron Crescent, Century CityFrankfurt, Germany VE Value Edge GmbH,Cape Town, 8001Friedrich-Ebert-Anlage 36,Frankfurt Am Main-60325For a complete listing of all offices, please visit http://www.wns.com/about-wns/global-presenceFor more information, please write to us at marketing@wns.comwns.com
Channels §Voice (inbound / outbound) §E-mail §White mail §Chat §Social Media Languages §Arabic §Dutch §English §French §German §Italian §Nordic §Portuguese §Spanish Services §Customer service §Customer complaint resolution §Sales (cross-sell / up-sell) §Loyalty program management §B2B and B2C collection §HR support §Computer-aided Telephonic .
