Transcription
FACT SHEETWNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNSoffers business value to 200 global clients by combining operational excellence with deep domain expertise in keyindustry verticals, including banking and financial services, consulting and professional services, healthcare,insurance, manufacturing, media and entertainment, retail and consumer packaged goods, telecommunications anddiversified businesses, shipping and logistics, travel and leisure, and utilities and energy. WNS delivers an entirespectrum of business process management services such as customer care, finance and accounting, humanresource solutions, research and analytics, technology solutions, and industry-specific back-office and front-officeprocesses. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland,Romania, South Africa, Sri Lanka, Turkey, UK and US.CORPORATE INFORMATIONEstablished1996Stock SymbolNYSE - WNSEmployees30,000 DIFFERENTIATORSClient-centric ApproachnTechnology-enabled BPMnVertical ApproachnFINANCIAL STRENGTH (Year ending March 31, 2016)Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 531 MillionMAJOR CLIENTSOver 200 Global ClientsnMajor U.S. retail banknEuropean airlinenLeading European travelconglomeratenLeading U.S. residentialmortgage banknMajor North American airlinenNorth American travel agencynLeading U.K. insurerGlobal cosmetics companyConsumer electronics giantnGlobal market researchcompanynLeading U.S. financialadvisory firmnMajor U.S. auto insurersnTwo global investment banksnLeading global CPG brandnLeading global beveragebrandLeading logistics companyMajor energy and gas utilitycompanynLeading hospitality firmnMajor U.S. building supplycompanynGlobal reinsurernGlobal telecom providernLeading Australian insurancecompanynnnnINDUSTRY RECOGNITIONDomain LeadershipTechnology andBPM LeadershipnQuality LeadershipnA ‘Leader’ in Gartner MagicGolden Peacock Global Award fornQuadrant for Finance andGolden Peacock NationalCorporate Social ResponsibilityAccounting BPO* (2011, 2012,Quality Award 2015(2012, 2013, 2014)2013, 2014, 2015)nnFirst in National Case StudyAON Hewitt - AON Best EmployernA ‘Leader’ in IDC MarketScape:Competition - Service Track inIndia 2016 AwardWorldwide Finance andIndiZEN 2015 organized byn2015 BPeSA Business ProcessAccounting BPO Services 2015Kaizen Institute IndiaOutsourcing (BPO) Regional AwardsVendor AssessmentnCIO 100 Award in ‘BusinessnGold in three categories at thenA ‘Leader’ in 2015 GlobalTransformation Category’2015 Stevie AwardsOutsourcing 100 List2015Corporate Social ResponsibilitynA ‘Leader’ in NelsonHall NEATnSilver EDGE Award for BestProgram of the Year for WNS CaresEvaluation for Mortgage and LoanUse of IT by InformationFoundation (WCF)BPO for the overall marketWeekBest New Product or Service ofsegmentthe Year - Software (Other) fornEMC Transformers AwardnA ‘Leader’ in NelsonHallVerifare PlusSM2013, 2014Marketing BPS NEAT RankingsBest New Product or Service of thefor the Overall segment andYear - Software - Integration SolutionMarketing BPS Analyticsfor RePAXSMwns.com
INDUSTRY-FOCUSED SOLUTIONSBanking and Financial ServicesBanking OperationsnCheck processingnLock-box processingnACH processingnAdjustments and recordretrievalsnNew account setup andmaintenancenCredit card operationsnSAR and fraud operationsAsset Management andBrokerage ServicesnAccount setup andmaintenancenBroker and advisorsupport servicesnCustomer servicenTransfer agency relatedprocessingnPortfolio administrationnInvestment researchInvestment BankingnPitch books, companyprofiles and financialanalysisnFinancial models, forecastsand updatesnResearch reportspreparation and authoringnBusiness intelligence andanalysisCustomer InteractionServicesnCustomer servicenTechnical help desknCollectionsnSales / up-sell / cross-sellnCustomer retentionnCredit managementResearch and AnalyticsnMarket researchnBusiness researchnFinancial researchnCRM analyticsnData solutions andmanagementLending ServicesnLoan origination andprocessingLoan underwritingnLoan closing and fundingnPost closing anddue-diligencenLoan servicingnConsulting and Professional ServicesFinance & AccountingnTransaction accountingnFinance optimizationservicesnCorporate finance andaccountingnRisk management andCompliancenStrategic initiativesLegal ServicesnResidential conveyancingnBid managementnVendor contractmanagementnSecretarial and regulatoryservicesnEmployment contractmanagement and litigationsupportHealthcarewns.comPayers and TPAnFront-end processingnClaims adjudication andexception managementnCare management supportnBill review and re-pricingTransformation SolutionsConsulting servicesnProgram managementnProcess re-engineeringnQuality and Six SigmaservicesnTechnology servicesnProvidersnMedical billing andcollectionnMedical codingnResearch support andadministrative support2
InsuranceAgency issionsnSpecial compensationPolicy AdministrationnPolicy benefitsnPolicy reinstatementsand quotesnPolicy changesnInbound customer servicenEndorsementsnRenewalsnPre-renewals / expirypremiumnLapsesnIndexing and loggingnSpecialist line (marine,engineering, high net worth)nMid-term changes (specificto healthcare)nMotor insurance databaseupdationInvestment ManagementnTrade compliancenPerformance measurementnCredit researchnData managementnReal estateManufacturingSupply Chain ManagementnSupplier managementand analysisnSourcing supportnMarket intelligencenSpend analyticsLogisticsnLogistics managementnScheduling and planninganalyticsnMarket intelligencenMIS and reportingRetail andConsumer Packaged Goodswns.comSmart Strategy SolutionsNew Business SupportnSalesnConversionnQuote acceptancenCross-selling and up-sellingnCustomer enquiriesnActuarial servicesnExposure assessmentnNew business data entrynRules-based underwritingnPolicy issuancePremium AdministrationnFund applicationsnRefundsnBillingnPremium mode changesnBank information changesnAccount reconciliationU.K. Motor AccidentManagement ProvisionnFirst notification of loss(24/7 provision)nRepair management andengineeringnLiability handlingnThird-party capturenSubrogationnNon-fault claims managementnClaims handling processtechnologyClaimsnClaim nTax compliancenFirst notification of lossnPolicyholder and brokerclaim enquiriesnClaim notificationprocessing adjustments,endorsements and renewalsnClaim assessmentnNegotiations and litigationnRecovery check processingnThird-party claimsnSubrogationnSupplier paymentsnClaims progressionnBodily injury claimsnDelegated authoritypaymentsnClaims bill paymentnClaims adjudicationnManual claims interventionnTransfers and withdrawalsnLoss adjusting transcriptionSales, Marketing andCustomer CarenService deliverynCustomer feedbackmanagementnTele-marketingnCustomer order supportnMarket researchnAcquisition analyticsnRetention analyticsnMarketing effectivenessOperationsnFault managementnChange managementnChronic and RCA reportingnSales performance reportsnStore planningnMarket intelligenceneMarketingSupply Chain SolutionsOne Global Back-office Solutioncollaboration nSimplified, shared global selffor demand-driven supply chainservice organization model withand retail executionlocal business partners for Financemanagement window& Accounting, Human Resource,Information Technology, IndirectnSupply intelligence, supplierProcurementperformance and risknmonitoring, contractEnd-to end low cost shared servicesmanagement (partners andfor transaction processes andvirtual Centers of Excellence (COEs)Revenue Management Solution suppliers)for specialized services (tax,nSupply chain orchestration –nTransaction and interactioninternal audit, IT architecture)global trade shared services,based campaign strategiestradingpartnerhelpdesks,nLoyalty managementlogisticsNext Gen Customer Service SolutionnCredit control and collectionsnMoving from customer relationshipmanagement to trans-channelenhanced customer experience,multi-channel commerce initiativesnMarketentry strategy,balancing portfolio investmentsnConsumer and market insights,innovation strategiesnPower brand strategy,marketing spends optimization3nRetailer-supplierShared ServicesnBilling queriesnMarketing analytics supportnBilling supportnDebt collection
Shipping and LogisticsAir Express / Shipping / Rail and Road / TerminalsSales / Trade ManagementnTariff updatenRate quotesnGlobal tender managementnSales reports and analyticsnFreight bookingsnYield analysisnService contract / rateagreement maintenanceCustomer Interaction ServicesnCustomer help deskneCommerce registrationnService / rate enquiriesnPre-advice and arrivalnotificationsnCargo claimsnBooking desknContact centernCustomer and data fileadministrationTelecommunicationsCustomer AcquisitionDocumentationnBill of lading and airwaybill managementnFreight corrections andreportingnBilling and invoicingnFreight auditnData transmissionnAdvance manifestinformationnCustoms and portcompliancesOperationsnPO creationnDriver logs and fuel ticketsnGlobal trackingnEquipment controlnTerminal operationsnTranshipment andcross-dockingOperations and CRMInbound contact centerOrder entrynOrder fulfillmentnnLogging and monitoringservice requestsnContract managementnDirectory publishingLead generationnOutbound salesnSales analyticsnCross-selling andup-selling analyticsnnChurn analysis and supportnUsage analyticsnCRM analyticsnCollection analyticsnTraffic routing planningnSales and ContractsAdministrationWeb correspondencenNetwork utilization reportingand analyticsnTelemarketingnInside salesnFinancenAccounts payablenAccounts receivablenCredit and collectionsnVendor help desknDetention and demurragereportingnCost reporting, audit andvendor reconciliationnGeneral ledger / bankreconciliationnManagement reportingSchedule maintenanceRouting – creation andmaintenancenStowage planningnHazardous cargo approvalsnnOrder Provisioning and OrderManagementNew product and services,service delivery processcreationnOrder provisioningnTechnical validation andsupportnRejected order trackingnMulti-vendor trackingnOrder trackingnProactive order managementnTest delivery conformancenBillingnPricing and contractpreparationData management(forms, administrations)nnSales order takingnOrdering supportnInbound contact centernTravel and LeisureSales and CustomerInteraction ServicesnCustomer servicenSales and reservationsnLoyalty programmanagementnCustomer relationsnLost baggage tracing andcustomer supportnWebsite navigationnSpecialty help deskOperationsnFare filing and loadingnRevenue managementnFares and ticketingnQueue processingnPNR servicingnCargo operations supportPlatform-based ServiceOfferingsnJADE - Passengerrevenue accounting solutionVerifare PlusSM - AutomatedWeb-based fare auditsolutionnwns.com4SmartProSM - AutomatedPro-ration enginenRePAXSM- Automated flightdisruption management solutionnShared ServicesnPassenger / cargo revenueaccounting and auditingservicesnCorporate finance andaccountingnTransactional accountingnHuman resourcemanagementnFraud prevention andcontrolnAnalytics and MIS
Utilities and EnergySales ManagementnCampaign managementnSales managementnAccount and contactmanagementnIntegrated sales planningand analysisMeter Operations and BillingCustomer Service ManagementnnService order managementCustomer billingnnManagement of prepaidService contractaccountsnComplaints and requestsnBilling of unmetered servicesmanagementnElectronic customer servicesSupply Chain andnAccount managementDistribution ManagementnContract managementnOrder provisioning and ordermanagementnSales and contractadministrationnTechnical support help desknImport and exportdocumentation managementnFreight bill auditing servicesnProcurement support servicesCustomer FinancialManagementnReceivables andcollections managementnReconciliationnBill disputes and clientqueriesCROSS-INDUSTRY SOLUTIONSCustomer Interaction ServicesChannelsServicesLanguagesCustomer servicenCustomer complaintresolutionnnWhite mailnSales (cross-sell / up-sell)nChatnnnnLoyalty programmanagementnVoice (inbound / outbound)nE-mailnSocial MedianArabicDutchEnglishFrenchGermannItaliannB2B and B2C collectionnNordicnHR supportnPortuguesenComputer-aided TelephonicInterviews (CATI)nSpanishnTechnical help desknSpecialty help desknCustomer care analyticsnFinance and AccountingProcure-to-PayOrder-to-CashAccounts payablenExpense reportsnnnPayment processingnSupply Chain FinanceAccounts receivablenBilling and cash applicationnOrder managementnnProduct costingInventory accountingManufacturing accountingCredit controlnRecord-to-ReportCollectionsnGeneral accountingnIndustry-specific AccountingPassenger revenueaccountingnCorporate FunctionsFixed assetsnTreasurynCash managementnTax filing and reportingnCost accountingnInter-company accountingnnnFinancial planning andanalysisnStatutory reportingnTax and compliancenMonth-end reporting andconsolidationnDecision supportRevenue audit and recoveryClaims managementLoan account maintenancenRoyalty accountingnFiduciary accountingnnManagement accountingnHuman Resource SolutionsHR AnalyticsnRecruitment ProcessnnnPayrollnwns.com5Travel ServicesnEmployee DataManagement (WorkforceManagement)nCompensation and BenefitsLearning and PerformanceManagement
Legal ServicesProperty LawLaw Firm Back-officeFreehold and leaseholdconveyancingnDigital dictationtranscriptionMortgage re-financing legalprocessingnTitle checking servicesnnnAccounts payable andgeneral ledgerEmployee datamanagement and payrollnHIP back-officenCorporate Legal SupportContract managementnLegal researchnLitigation supportnPersonal Injury ClaimsNew claims processingnMedical evidence evaluationnClaims settling and closingnResearch and AnalyticsFor Banking and FinancialServicesFor Travel and LeisurenCampaign and channelmanagementnCustomer lifecycle analyticsnCampaign and channelmanagementnnnRisk monitoring and scoringnFraud and collectionsanalyticsNetwork planningContact center analyticsWeb analyticsProcurement AnalyticsRevenue management andpricingnMeasurement and reportingnnnMeasurement and reportingnFor Utilities and HealthcareData ServicesData aggregation andconsolidationnMarket and business researchnData cleansingDemand forecastingnCustomer lifecycle analyticsnnnCustomer risk scoringnLoss management modelingnMeasurement and reportingnFor Retail and ConsumerPackaged GoodsTrend analysis andreport generationExecutive dashboardsnMarket Research(Primary Research)Research designnData collectionnStrategy supportnData processingnDecision supportnM&A researchnnnnCorporate financeEquity researchContact center workforceanalyticsnnFinancial ResearchCustomer lifecycle analyticsnAnalytical supportSpend data analysisnMarket intelligenceSupplier managementand analysisSourcing supportnShared ServicesPowerPoint chartsnMIS reportingnFinance and accountingnData managementnWNS Analytics Decision Engine(WADE)SM- Award-winning Solution for DrivingStrategic Insights to the C-SuiteAnalysis and presentationnCustom analytics anddata servicesnBusiness Research(Secondary Research)nCompany researchManagement informationtoolsnIndustry researchnFor InsuranceCustomer lifecycle analyticsnCampaign and channelmanagementnBusiness intelligencenLibrary servicesnActuarial analyticsnUnderwriting analyticsnClaims analyticsnMeasurement and reportingnTransformation SolutionsConsulting and ProgramManagement ServicesProcess and Quality ServicesTransformation strategydefinition and planningnnPerformance enhancement,benchmarking and metricdefinitionnTransformation roadmap andbusiness case developmentnProgram and changemanagementnnProcess re-engineering(Six Sigma, Lean)Program and changemanagementBusiness case realizationand validationnwns.comProblem definition and rootcause analysisnn6Enterprise solution / ERPoptimizationnnGlobal, multi-domainsolution definition /developmentnTechnology ServicesQuality program strategyand establishmentnApplication development,maintenance and supportBusiness process managementBusiness intelligence andanalytical solutionsnInfrastructure and networkservicesn
GLOBAL PRESENCEAmericasEuropeAfrica, Asia Pacific and Middle EastCosta RicaPolandAustraliaSingaporeUSARomaniaChinaSouth AfricaTurkeyIndiaSri LankaUKThe PhilippinesUAEOur network of 45 global delivery centers respond to needs for language, cultural alignment,redundancy and 24/7 operations.MANAGEMENT TEAMCorporateManagement TeamBusiness UnitManagement TeamKeshav R. MurugeshSanjay PuriaR. SwaminathanChief Executive OfficerWNS GroupChief Financial OfficerWNS GroupChief People OfficerWNS GroupRonald GilletteSanjay JainVikas SaggiChief Operating OfficerChief BusinessTransformation OfficerChief Strategy OfficerKrishnan RaghunathanSuhrid BrahmaManish VoraChief Capability OfficerChief Technology OfficerHead of Sales, Asia Pacificand Middle East regionGautam BaraiSulakshana PatankarDeepak GuptaBusiness Unit Leader,Banking and FinancialServices, Healthcare,and InsuranceBusiness Unit Leader,Utilities, Retail,Manufacturing, Telecom,Diversified Businesses andIndia BusinessBusiness Unit Leader, Travel,Shipping & Logistics Services;Head, International DeliveryLocations; Capability PracticeLeader, Contact CenterOperationsArun KharbandaAkhilesh AyerEdwin HarrellBusiness Unit Leader,Consulting and ProfessionalServicesHead, Research &Analytics Unit;Head of MarketingChief Executive Officer,WNS Assistance*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consistof the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warrantiesof merchantability or fitness for a particular purpose.wns.com7
IndiaGate No. 4, Godrej & Boyce ComplexPirojshanagar, Vikhroli (West)Mumbai 400 079USA15 Exchange PlaceJersey City, New Jersey 07302UKMalta House,36-38 Piccadilly,London, W1J 0DPAustraliaSuite 902 B, Level 9,61 Lavender Street,Milsons Point, Sydney NSW 2061China30F, Shun Tak Business Center,246 Zhongshan Road 4,Guangzhou 510000Costa Rica3rd Floor, Building H, Forum IBusiness ParkSanta Ana, San JoseThe Philippines1880 Building,Eastwood City CyberparkBagumbayan, Quezon City 1100PolandLuzycka Office Parkul. Luzycka 6D,81-537 GdyniaRomaniaWestgate Park, Building H124 Preciziei St.Bucharest 062204Singapore3, Anson Road,#07-01, Springleaf TowerSingapore 079909South AfricaKnowledge Park 2Heron Crescent, Century CityCape Town, 8001Sri LankaHNB Towers, Level 12479, T B Jayah MawathaColombo 10UAE3W 113Dubai Airport Free Zone,P O Box 54378,DubaiFor a complete listing of all offices, please visit http://www.wns.com/about-wns/global-presenceFor more information, please write to us at marketing@wns.comwns.com
Competition - Service Track in IndiZEN 2015 organized by Kaizen Institute India nCIO 100 Award in 'Business Transformation Category' 2015 nSilver EDGE Award for Best Use of IT by Information Week nEMC Transformers Award 2013, 2014 Domain Leadership A 'Leader' in Gartner Magic Quadrant for Finance and Accounting BPO* (2011, 2012,
