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Contact InformationGeneral InquiriesPhone:1-800-772-9476 (U.S., U.S. Virgin Islands,Puerto Rico, and Canada)1-609-771-7395 (all other locations)Monday–Friday 8 a. m.–7:45 p. m. ETand Saturday 8 a.m.–4:30 p.m. ET)Recorded information is available 24 hours aday if you use a touch-tone phone. Phones arebusiest weekdays between 11 a.m. and 2 p.m.ET and all day on /chat launch/Mail:ETS—ParaPro AssessmentPO Box 6051Princeton, NJ 08541-6051Use this address for general inquiries only. DoNOT mail check payments with registrationforms to this address.Overnight Mail:ETS—ParaPro AssessmentDistribution and Receiving Center225 Phillips BoulevardEwing, NJ 08628-7435Fax:1-973-735-0384, 1-609-771-0581Include the following information exactly as youentered it on your registration form or answersheet: name, address, date of birth, test date,test taker ID number, Social Security number (ifpreviously supplied) and phone number (U.S.residents only).E T S Disability ServicesEmail For Inquiries:File Correctionsstassd@ets.orgETS—ParaPro AssessmentPO Box 6051Princeton, NJ 08541-60511For additional information, see File Corrections (page 13)For sending forms .org/parapro/disabl.htmlMail:ETSDisability ServicesPO Box 6054Princeton, NJ 08541-6054Test Center ComplaintsPrometric https://www.prometric.com/contact-usTest Question InquiriesIf you think there is an error in a testquestion that affects your response, tellthe test administrator as soon as you finishthe test, or immediately write to:Email:parapro@ets.orgMail:ETS—ParaPro AssessmentTest Question InquiriesPO Box 6667Princeton, NJ 08541-6667In your message, state the name and addressof the center, the test date and name of the test,the number and content of the question, and thesection in which it appeared.1-800-772-9476 (U.S., U.S. Virgin Islands,Puerto Rico, and Canada)1-609-771-7395 (all other locations)Monday–Friday 8 a. m.–7:45 p. m. ETAdditional score reports are issued withinseven business days for online and phonerequests and 10 business days for mailedor faxed requests. Please pay by credit ordebit card (American Express , Discover ,JCB , MasterCard , VISA , Union Pay, DinersClub International and RuPay Global).Note: Any debit/credit card branded withone of the five accepted credit card logoscan be processed. To be sure that yourrequest is completed, wait for confirmationbefore hanging up. Once information isentered, changes cannot be made.Before you call, have the following informationready: Test Taker ID Number Test Date Date of BirthFor additional information, see Additional Score Reports (page 24)Test Preparation ResourcesPhone:1-800-537-3161 (U.S., U.S. Virgin Islands,Puerto Rico, and Canada)1-609-771-7243 (all other locationsMonday–Friday 8 a. m.–7 p. m. ET)To obtain information and registrationmaterials, contact ETS:Website:Phone:Mail:1-866-387-8602 (U.S., U.S. Virgin Islands,Puerto Rico, and Canada)1-609-771-7780 (all other locationsMonday–Friday 8:30 a. m.–5 p. m. ET)ETS—ParaPro AssessmentPO Box 6051Princeton, NJ 08541-60512022–23 ParaPro Assessment BulletinAdditional Score Reports:www.ets.org/store.html7www.ets.org/parapro

Registration Informationwww.ets.org/parapro/registerFees for Tests and Related ServicesETS Preferred Forms of Payment 85 Test FeeTest Takers Approved for Paper-deliveredTesting Accommodations ONLYPrometric administers the ParaPro assessment, bothat test centers and at home. Credit or Debit Card (American Express,Discover, JCB, MasterCard, VISA, Union Pay,Diners Club International and RuPay Global)Note: Any debit/credit card branded with oneof the five accepted credit card logos can beprocessed. ETS reserves the right to add orremove payment methods at its own discretionand without notice.Note: Test takers requesting accommodations otherthan extended testing time due to a disability orhealth-related needs should see “Test Takers withDisabilities or Health-Related Needs” on page 10 forpayment information. 42.50 Reschedule Fee (nonrefundable)See the Prometric website (https://www.prometric.com/ParaPro) for additional information eCheck U.S. Postal Money OrderSpecial Services Bank Check(nonrefundable) After entering your credit card account numberand selecting “Process Payment,” you maybe given the option to pay in the currencysupported by your card issuer or in USD. 50 each. Additional Score ReportsFees are subject to change without notice. The aboveamounts are exclusive of any Value Added or similartaxes, which will be added to these amounts, ifapplicable. ETS processes payments with your security inmind. This may impact your on-line experience.Visa Secure/Verified by Visa, MasterCardSecureCode, American Express SafeKey, andDiscover ProtectBuy are 3D Secure (3DS)online fraud prevention measures used by cardcompanies as an added layer of security toprotect cardholder account information. Duringthe payment process you may be asked by yourcard issuing bank to verify cardholder identityby entering an authentication code knownonly to the cardholder and the bank. Failureto enter the required information or entry ofinvalid information will result in the sale beingrejected. If you don’t know your 3D-Securepasscode or password, and you are not beinggiven the option to enroll online in the bank’spop up screen, then you will need to contactyour bank.Test and test-related fees are inclusive of any sales, use,value-added or similar taxes. In jurisdictions where thecustomer is required to account for any local taxes due,the price remitted to ETS excludes those taxes. In thosecircumstances, it is the sole responsibility of the customerto pay those taxes to the local tax authority. ETS is notresponsible or liable for collecting and remitting thosetaxes on the customer’s behalf.In the jurisdictions* noted test and test-related fees areexclusive of any sales, use, value-added or similar taxesand will be added to the order when it is placed.* Australia, Colombia, Nigeria, Turkey, United States(effective through December 31, 2022)* Australia, Canada, Colombia, Nigeria, Turkey,United States, Vietnam, and Singapore(effective beginning January 1, 2023)Other Payment Policies All fees are stated in U.S. dollars. All payments must be for the full amount.2022–23 ParaPro Assessment Bulletin8www.ets.org/parapro

Registration Information (continued)Registration Options Payments made by check or U.S. Postalmoney order should be made payable toETS — ParaPro Assessment.At Test CentersTo register for the ParaPro assessment visithttps://www.prometric.com/ParaPro.If paying by check, please comply with the following:ο Bank name and its address should bepreprinted on the face of the check.ο Check must have a preprinted check number.ο Check must include Test Taker or Payer nameand address.ο Check date CANNOT be over 90 days old.ο Checks missing the preprinted name andaddress, and checks with typewritten names,are not acceptable. A check in U.S. dollars must be drawn on abank in the U.S. or Canada. By sending yourcheck, be aware that you are authorizing ETS,at its discretion, to use the information on yourcheck to make a one-time electronic debit fromyour account for the amount of your check; noadditional amount will be added.At Home TestingYou can take the ParaPro test remotely on your owncomputer at home or another secure location. Thetest is monitored by a human proctor online throughProProctor , and appointments are available8 a.m.–5 p.m. ET, Monday through Friday.Before scheduling an at home appointment, be surethat you meet the equipment and environmentrequirements for at home testing (https://www.ets.org/parapro/register/at home testing). If youdon’t meet these requirements, you won’t be able totest at home. Once you’ve confirmed that you meetthe requirements, you can register and schedule yourappointment through ProProctor(https://www.prometric.com/ParaPro).If Your Primary Language Is Not English (PLNE) If you do not have sufficient funds in youraccount, your scores will be withheld, you willbe unable to register for additional tests, andan additional service fee of 30 will be addedto your account. You will receive your scoresas soon as the total outstanding balance hasbeen cleared. Contact ETS to learn about otherpayment options if you prefer not to have yourcheck used in this way.Test accommodations (extended testing time) maybe available for test takers whose primary language isnot English. Test takers who meet ETS requirementswill be allowed 50 percent additional testing time.How to Request Additional Testing TimeYour request must include the following:1. A completed Certification of Documentation form(page 27) and ParaPro Registration Form (page 29).A business card, school seal, or school stamp mustbe affixed to the Certification of Documentationform. Services may be withheld for nonpayment offees. There are no refunds. Credit or debit cards may also be used forservices ordered directly from ETS—ParaProAssessment.2. A completed Eligibility Form for test takers whoseprimary language is not English (page 28). There is a 30 fee for a declined credit card. Cash payments cannot be accepted.2022–23 ParaPro Assessment Bulletin9www.ets.org/parapro

Registration Information (continued)All materials must be submitted together andreceived at ETS at least three weeks before thetest date administration at the center selected.Incomplete requests and requests received onoutdated forms will be returned to you unprocessed.All documentation must be approved before the testadministration date. The Program will make everyeffort to evaluate all requests in a timely manner. Iffurther verification of the professional’s credentialsand expertise relevant to the documentationsubmitted is needed, it is possible that testing will bedelayed until the next applicable test date. Becauseof ETS’s need to review documentation in order toprovide accommodations, all test takers must registerthrough ETS.Special Instructions for Completing theRegistration FormMail the registration form, Certification ofDocumentation and Eligibility form to ETS DisabilityServices, P.O. Box 6054, Princeton, NJ 08541-6054or disability.reg@ets.org. Do not send paymentwith the forms to ETS; you will pay the test feewhen you schedule your appointment. Once youraccommodation request is approved, you will receivean email with registration instructions. Please wait foryour email approval before registering for the test.Test Takers with Disabilities or Health-relatedNeedsETS is committed to serving test takers withdisabilities or health-related needs by providingreasonable accommodations that are appropriategiven the purpose of the test. You must submit yourrequest and have your accommodations approvedby ETS Disability Services before your test may bescheduled. Accommodations cannot be applied to atest that has already been scheduled.Submit your request as early as possible, especiallyif you are requesting an alternate test format. ETS iscommitted to producing alternate test formats asquickly as possible; however, production times mayvary. Documentation review takes approximatelyfour to six weeks once your request and completepaperwork have been received at ETS. If additionaldocumentation must be submitted, it can beapproximately another two to four weeks from thetime the new documentation is received until thereview is complete.Commonly Requested Accommodations Extended Test Time (all tests are timed)ο 25 percent (time and one quarter) 50 percent(time and one-half) or 100 percent (doubletime) Breaks —The testing clock stops for breaksand does not affect your testing time. Breaksmay be used for medication, snacks, trips to therestroom, etc. Some disabilities, by their nature,result in fatigue, the need for rest, and/orrestroom breaks while not impacting the actualtest taking. In these cases, breaks may be moreappropriate than extended test time.ETS recognizes the right of individuals toconfidentiality with regard to documentationsupplied by and about them that may be stored infiles held by ETS and the concomitant responsibilityof ETS to safeguard information in its files fromunauthorized disclosure.ReregistrationIf you have previously registered and your requestfor accommodations has been approved by ETS, youmay request the same testing accommodations forsubsequent test dates. Review your approval letterfor instructions and testing options. If your approvedaccommodations have expired, please follow theprocedures outlined in the “How to RequestAdditional Testing Time” section on the priorpage.2022–23 ParaPro Assessment Bulletin10www.ets.org/parapro

Registration Information (continued)Part II — Accommodations RequestedComplete this section even if you are requestingaccommodations identical to those approved for youby ETS within the last two years. If you are requestingaccommodations other than those listed in Part II, youmust describe them under “Other Accommodations.” Assistanceο Human reader (available only at test centers)ο Human scribe (available only at test centers)ο Assistance for spoken directions (only forapplicants who are deaf or hard-of-hearing;available only at test centers)» Oral interpreter» Sign language interpreterο Assistance for note taking (only for applicantswho are blind, legally blind, or have lowvision)» Braille slate and stylus» Perkins brailler Alternate Test FormatsPart III — Certification of Eligibility:Accommodations HistoryAll applicants are encouraged to submit Part III —Certification of Eligibility: Accommodations History formwhich serves two distinct purposes: To provide verification of an individual’s useof accommodations either in college or in theworkplace As a shortcut for approval of certain specificaccommodations for particular disabilitiesο Brailleο Large-print test bookο Large-print answer sheetAccommodations for Health-related NeedsHealth-related needs are most commonly thoseaffecting digestion, immune function, respiration,circulation, endocrine functions, etc., andfrequently require only minor accommodations.Documented health needs include conditions suchas diabetes, Crohn’s disease and chronic pain. Minoraccommodations include but are not limited to:breaks for medication, snacks, beverages or glucosetesting materials which are necessary during the testsession.Documentation for health-related needs shouldinclude a letter of support from a medical doctoror other qualified professional stating the nature ofthe condition and the rationale for the requestedaccommodation(s). Please note, handwrittendocumentation or a note on a prescription pad is notacceptable.How to Request Accommodations for aDisability or Health-related NeedTo request accommodations for the ParaProAssessment, follow the steps below:1. Complete the Testing Accommodations RequestForm.2. Complete the ParaPro Registration Forms.3. Gather your disability documentation.4. Submit completed forms.Detailed information regarding each of these steps isprovided in this Bulletin.STEP 1: Complete the TestingAccommodations Request FormComplete the Testing Accommodations Request Formon pages 36–43 in this Bulletin.Part I — Applicant InformationComplete this section and sign the Applicant’sVerification Statement even if you are requestingaccommodations identical to those approved for youby ETS within the last two years.2022–23 ParaPro Assessment BulletinSTEP 2: Complete ParaPro Registration FormComplete the ParaPro Registration Form onpages 29–35 in this Bulletin.STEP 3: Gather Your DisabilityDocumentation11www.ets.org/parapro

Registration Information (continued)You must submit disability documentation if any ofthe following are true: You are requesting accommodations greaterthan 50 percent extended te

Registration Information 8. Fees for Tests and Related Services8. Special Services8. ETS Preferred Forms of Payment8. Test Takers Approved for Paper-delivered Testing Accommodations ONLY8. Test Takers Approved for Paper-delivered Testing Accommodations ONLY8. Other Payment Policies8. Registration Options9. At Test Centers9. At Home Testing9