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John DeHartCo founder & CEONurse Next Door Home Care ServicesJohn is the Co founder and CEO of Nurse Next Door Home CareServices and under his leadership, has built Nurse Next Door intoone of Canada’s most successful healthcare brands, with over50 locations Canada wide.John was awarded the Ernst & Young Emerging Entrepreneur ofthe Year Award in 2006, he’s been named to the Top 40 Under40 list and he’s lead Nurse Next Door to a lot of prestigiousbusiness awards including being named a top employer 3 yearsin a row, the number one employer in BC in 2009, the topculture in Western Canada as well as a top 10 franchise systemin North America.John speaks throughout the world on building culture, andlectures at prestigious Universities across North Americaincluding regular appearances at M.I.T.John is a graduate of Cornell University and lives in Vancouverwith his wife Gayla and two daughters, Aja and Daisy, and runsup mountains for a hobby. ( He just ran the Inca Trail in Peru andCanadian Death Race)John DeHartNurse Next DoorHome Care Services1888 West 3rd AvenueVancouver v6j 1k8Canada

Jan deRoosAssociate ProfessorCornell University School of Hotel AdministrationJan A. deRoos is an associate professor at the School ofHotel Administration, where he has taught since 1988. Hehas devoted his career to hospitality real estate; with a focuson the valuation, financing, development, and operation oflodging, timeshare, and restaurant assets. He holds BS, MS, andPhD degrees from Cornell University, all with majors in HotelAdministration. His areas of teaching expertise span a rangeof hospitality real estate topics; property valuation, hospitalityasset management, feasibility studies, hotel/resort planningand design, hotel/resort development and construction, andtimeshare/vacation ownership. A frequent speaker on thesetopics, deRoos has contributed to lodging industry conferencesin London, Los Angeles, New York, Singapore, and Stockholm.His current research is focused on three themes; the designand implementation of hotel management contracts and hotelleases, investment returns to lodging properties and supply/demand dynamics of lodging markets. He has developed twosoftware tools to support the feasibility analysis of hospitalityproperty; one entitled the Hospitality Valuation Software, whichwas co-developed with Stephen Rushmore of HVS International,and a second proprietary tool called the Timeshare ValuationModels. Prior to his teaching career at Cornell, deRoos workedextensively in the hospitality industry including with the SheratonCorporation in New York City, as an engineering professional;the Remington Hotel Corporation as director of engineering,responsible for the engineering operations and renovationplanning of the firm’s owned and managed hotel portfolio; andas senior project manager, responsible for the construction ofnew properties and renovation of existing hotels. During thisperiod, deRoos was responsible for the construction of MarriottHotels, Hilton Hotels and Hampton Inns.Jan deRoosCornell UniversitySchool of Hotel Administration465D Statler HallIthaca, NY 14850

Lynne EddyProfessorThe Culinary Institute of AmericaLynne Eddy is an assistant professor in business managementat The Culinary Institute of America (CIA) where she currentlyLynne EddyThe CulinaryInstitute of America1946 Campus DriveHyde Park, NY 12538teaches senior-level courses Human Resource Managementand Foodservice Management in Health Care. Her humanresources class analyzes the legal and operational considerationsin recruiting, hiring, training, compensating, disciplining,evaluating, and terminating employees.Dietitian of the Year by the American Dietetic Association.Foodservice Management in Health Care provides an overviewShe has received recognition as an Accomplished Health Careof this segment of the hospitality industry, and covers topicsFoodservice Administrator and Distinguished Health Careranging from nutrition principles, and menu planning to patientFoodservice Administrator by the American Society for Hospitalconfidentiality, and the effect of new health care reform laws.Food Service Administrators (ASHFSA).Before joining the CIA faculty in 2008, Lynne Eddy was districtMs. Eddy served on the national board of directors of ASHFSA.manager for Brock and Company in Malvern, PA, and withShe is also a member of the New York Dietetic Association andWood Dining Serves in Allentown, PA and Sodexo in Orlando,American Dietetic Association and a past president and treasurerFL. In addition she was the director of nutrition and food serviceof the Massachusetts Healthcare Foodservice Administrators.at the University of Massachusetts Medical Center in Worcesterand Choate-Symmes Health Services in Woburn, MA. She alsoserved as assistant director of the department of dietetics andnutrition at The Brigham & Women’s Hospital in Boston.Ms. Eddy is a Registered Dietitian (RD), Fellow of the AmericanDietetic Association (FADA) and Certified Hospitality Educator(CHE). Prior to the CIA, she was a faculty member at SimmonsCollege in Boston. Ms. Eddy holds a Master of Science inNutrition from Case Western Reserve University in Cleveland,OH and a Bachelor of Science from the University of Cincinnatiin Cincinnati, OH, where she was a member of the Kappa DeltaPi Honorary Society of Education.During her career, Lynne Eddy has been honored as Young

David EilersVice President, Business DevelopmentBlue Highway, Inc.For 30 years, Dave Eilers has been an enterprise leader in boththe consumer and healthcare industry. A graduate SyracuseDavid EilersBlue Highway, Inc.2-212 Center forScience & TechnologySyracuse, NY 13244University, Dave began his career in advertising at PepsiCoFood Service (now Yum! Brands). Shortly after, Dave turned hisfocus to marketing management; leading key accounts at PaulJ. Cowley Associates, Eric Mower & Associate, TenaZ Import/Export Corporation and Syracuse China Corporation. While atSyracuse China Corp., Dave served as the Director of Marketing,Out side the office, Dave serves on the MedTech Board ofpresenting a guest lecture entitled “Secrets of Table TopDirectors, is active in the Licensing Executives Society andArchitecture” at hospitality programs throughout the country.often speaks to groups interested in early stage technologydevelopment and commercialization.In 1998, Dave entered the healthcare industry as the VicePresident of Sales & Marketing at B.G. Sulzle, Inc., a memberof the Marmon Group of companies. Over the course of 15years, Dave pioneered new products, opened new internationalmarkets and developed new business models for the healthcareindustry through his work with InterV Medical Group/RoundtableHealthcare Partners and NextTech Consulting. In 2008, Daveapplied his interest in the open innovation business model tothe co-founding of Blue Highway, Inc. With over 40 masterresearch agreements worldwide, Blue Highway is dedicatedto creating innovative, intellectual capital regarding earlydetection and diagnosis of adverse health conditions in orderto enhance clinical outcomes. Now at Blue Highway, Dave isinterested in applying the company’s remote patient monitoringtechnique to senior care facilities that wish to promote“Aging in Place” alternatives to supplement traditional proceduresdifferentDaveatcountries.

Rosie FeinbergPrincipalSFA DesignIn 25 years of international interior design experience, RosieFeinberg has acted as Principal/Senior Designer for some of theRosie FeinbergSFA Design3888 State StreetSuite 201Santa Barbara, CA 93105world’s leading hotel brands, senior living communities and eliteluxury estate homes around the globe. With an interested andinnovative eye, Rosie has captured the imagination and visionof hundreds of clients, helping them to realize their distinctartistic vision in every project she’s embarked on. Since the firstdays of her career, Rosie has worked alongside Sue Firestone,budgets. Thriving on the collaborative experience of workingwho quickly recognized her as one of the most talented andclosely with the client and architect, Rosie maintains a passioninspired designers to arrive on the West Coast. Beginningfor researching each project’s history and intent to infuse herher career under Sue’s direction at Design 1, the sixth largestdesigns with an authentic theme and compelling story. Thisfirm in the United States, Rosie has since established herselfunique dedication has awarded her the opportunity to workas a principal creative force in the world of interior design.within famous modern and historic architecture to createunparalleled interior spaces.Joining sfa design at its inception in 1996, Rosie has built animpressive portfolio featuring such brands as The Waldorf AstoriaCollection, Starwood Luxury Collection and GE Investmentsas well as a diverse mix of clientele on an extraordinary list ofluxury residential projects. Rosie has acted as senior designeron all of sfa’s senior living community projects including ClassicResidence by Hyatt in Highlands Ranch, in Highlands RanchColorado, Classic Residence by Hyatt at Silverstone in ScottsdaleArizona, Visiting Nurse & Hospice Care of Santa Barbara SerenityHouse in Montecito-California and Casa Dorinda in MontecitoCalifornia to name a select few. Her impeccable knowledge ofdesign, seamless client communication and unmatched creativityhave earned Rosie many accolades and media attention for herbroad range of celebrated residential work. In the hospitalityfield, Rosie has established systems and captured significantinformation relevant to working with luxury brands to cleverlyintroduce cutting-edge design, while adhering to a standard ofexcellence in meeting individual requirements, schedules and

Kristina GestuvoAssistant ProfessorBrookdale Department of Geriatrics and Palliative Medicine,Mount Sinai School of MedicineKristina is an Assistant Professor in the Brookdale Departmentof Geriatrics and Palliative Medicine in Mount Sinai MedicalCenter in New York City. She finished her Geriatrics fellowshipin Mount Sinai in 2011 where she also served as Chief Fellow;and later joined the faculty. She completed a Masters in HealthAdministration at Cornell University before completing herresidency in Internal Medicine at the New York Medical CollegeMetropolitan Hospital Center.Her clinical work focuses ontaking care of hospitalized older adults with an interdisciplinaryteam. Her research includes evaluating patient utilization ofprovider time outside the office visit as well as understandingprovider payment mechanisms with provider activities andcare coordination. She is a member of the Utilization ReviewCommittee at Mount Sinai Medical Center and the NY CountyElder Fatality Review Team.Kristina GestuvoMount Sinai School of Medicine1 Gustave L Levy PlaceBox 1070New York, NY 10029

Rita GhatakDirector, Aging Adult ServicesStanford University Medical CenterRita Ghatak, PhD, is the founder and Director of Aging AdultServices (AAS) at Stanford Hospital & Clinics. AAS was createdin 2005 to provide care coordination, education, and transitionalRita GhatakStanford UniversityMedical Center300 Pasteur DriveSuite H3110CStanford, CA 94305care for aging adults and offers a “continuum of care” modelin outpatient, home, and inpatient settings. Rita directs theprograms of Geriatric Health, Lifeline, Checking-In, CaregiverSupport, Dementia Support, Chronic Disease Self-Managementand Vial of Life to name a few. Rita manages the Geriatric andRita studied in India and did her post-doctoral work at Stanford.the Executive Medicine Clinics at Stanford and runs the DeliriumHer primary interests continue to be in the field of geriatricsand Dementia Support initiatives.with special focus on patient care, research, direct services andpolicy planning.Her strength is in balancing the medical and communityapproaches to any healthcare problem. Her keen interest inpartnerships has motivated her to be involved in Stanford’sInternational Services. She is a published psychologist/gerontologist and holds significant positions in differenteldercare coalitions. She teaches programs on “long distancecaregiving”, “the aging patient” and “dementia management”and has developed training programs for caregivers as wellas patient centered programs for cognitive vitality. She haspresented in many national and international forums.She was the Chief Executive Officer of Older Adults CareManagement - a Healthcare Agency specializing in CaseManagement, Rehabilitation and Home Care, hospice andMedicare services and serving thousands in the Bay area from1988 to 1999. From 1999 to 2001 Dr. Ghatak worked with Dr.Robert Butler (the founding director of the National Institute onAging) at the International Longevity Center (ILC) in New York.The ILC is a world renowned state of the art model for studieson longevity.

Brian GrubbSenior Corporate Director & Senior Corporate AdvisorThe Ritz-Carlton Leadership CenterBrian Grubb is currently Senior Corporate Director & SeniorCorporate Advisor, and a certified speaker for The Ritz-Brian GrubbThe Ritz-CarltonLeadership Center4445 Willard AvenueChevy Chase, MD 20815Carlton Leadership Center – a Corporate University ranked#1 out of the Top 125 global training companies for 2007 byTraining Magazine. He travels extensively to share The RitzCarlton’s best practices, philosophy and culture with variouscompanies across diverse industries. Brian’s travels includemaking presentations and extended corporate consultationdevelop new and specific training based on guest and employeeproviding opportunities to leadership and learning professionalssurvey analysis. Brian’s constant focus is on employee and guestwho are interested in benchmarking our human resources,engagement, delivery of service, increasing loyalty, retention,leadership, quality and training processes that led to winningfinancial accountability and profitability.the prestigious Malcolm Baldrige National Quality ImprovementAward in 1992 and 1999. Additionally, Brian facilitates sessionsBrian joined the Ritz-Carlton, Laguna Niguel in 2001 as aat our corporate headquarters in Chevy Chase, Maryland.Lobby Concierge while holding the titles of Quality Leader andDepartment Trainer. He was promoted to Quality and TrainingPrior to his current assignment, Brian was the Director ofManager and then to the Director of Training and OrganizationalTraining & Organizational Effectiveness for The Ritz-Carlton,Effectiveness prior to his current position.Laguna Niguel. Brian was directly responsible for all training andorganizational effectiveness of over 900 ladies and gentlemenBrian “lives for service excellence” and is very passionate aboutthrough the study and implementation of Total Qualityreaching higher levels of service and performance throughManagement processes in a world-class hotel. Brian’s duties andmotivation, strength management, employee and guestresponsibilities included service and delivery of all designatedengagement and quality process management.training programs.By training on the concepts of Total Quality Management,Brian enhanced organizational effectiveness as related to thedevelopment of problem solving, root cause analysis, strategicplanning, measurement and tracking tools, and basic statisticalanalysis. He facilitated various quality implementation teamsthat conducted on-going studies to ensure appropriate levelsof communication and to evaluate relevance of programs, andunderstanding the study and practice of the quality sciences to

Jill Guindon-NasirVice President, Global Business DevelopmentThe Ritz-Carlton Leadership CenterJill Guindon-Nasir is the Vice President of Global BusinessDevelopment for The Ritz-Carlton Leadership Center. She isJill Guindon-NasirThe Ritz-CarltonLeadership Center4445 Willard AvenueChevy Chase, MD 20815responsible for the Leadership Center’s Business Development,Financial Requirements and Public Relations. She works withover 100 certified speakers internally, and has worked withFortune 500 companies to make significant improvements inprocesses directly contributing to customer satisfaction, cultureof Education degree from The University of Pennsylvania, Theand thus profitability.Wharton School of Business-Executive Program in Work-BasedPrior to joining the Leadership Center, Ms. Guindon-NasirLearning Leadership.opened The Ritz-Carlton Washington D.C. and The Ritz-CarltonGeorgetown, where she held the roles of Area Director ofMs. Guindon-Nasir has over 20 years of experience in Business,Entertainment Travel and Area Director of Business Travel.and has a passion for teaching and sharing her knowledge withShe worked with VIP Celebrities, Dignitaries, and CEO’s. Sheothers. She has taught Marketing and Human Resources ashad constant contact with the press and media, as well asan adjunct faculty member for NVCC and George Washingtonthe international press. She oversaw four major world movieUniversity. Ms Guindon-Nasir has also served as guest lecturerpremiers and numerous, high end events. She was on the pre-at University of Pennsylvania and Georgetown University. Sheopening team for both the D.C. and Georgetown hotels.is currently an adjunct faculty member for The University ofVirginia, BIS program, where she teaches Marketing.Before joining The Ritz-Carlton Hotel Company in 2000, she wasThe National Sales Manager for Meristar Hotels and Resorts.She oversaw the Business Travel Needs of 11 of their hotels inThe Washington Metropolitan area. She worked in the catering,group sales, diplomatic sales and transient sales, throughout heryears with Meristar.Ms. Guindon-Nasir attended Johnson and Wales University,where she graduated with a Bachelors of Science Degree inHospitality Sales and Meeting Management.She receivedher Masters of Business Administration from MarymountUniversity and her Masters of Education from The Universityof Pennsylvania.Ms. Guindon-Nasir received her Doctorate

Brooke HollisExecutive Director, Sloan Program in Health AdministrationCornell UniversityBrooke Hollis serves on the leadership team of

Professor, Executive Director for The Center for Hospitality Research Cornell University School of Hotel Administration 338 Statler Hall Ithaca, NY 14853 Beth Xie Director of Marketing Strategy and Sales Enablement eCornell 950 Danby Road Suite 150 Ithaca, NY 14850 John Turner Vice President Public Relations Cayuga Medical Center 101 Dates Drive