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Handbook ofIndustrial, Work &OrganizationalPsychologyVolumeogycholysPlanoiat2: OrganizNeil Anderson, Deniz S Ones,Handan Kepir Sinangil &Chockalingam Viswesvaran

Handbook ofINDUSTRIAL, WORKAND ORGANIZATIONALPSYCHOLOGYVolume 2Organizational Psychology

Handbook ofINDUSTRIAL, WORKAND ORGANIZATIONALPSYCHOLOGYVolume 2Organizational PsychologyEdited byNEIL ANDERSONDENIZ S. ONESHANDAN KEPIR SINANGILCHOCKALINGAM VISWESVARANSAGE PublicationsLondon Thousand Oaks New Delhi

Editorial arrangement Neil Anderson, Deniz S.Ones, Handan Kepir Sinangil and ChockalingamViswesvaran 2001Chapter 1 Andrew Neal and Beryl Hesketh 2001Chapter 2 Timothy A. Judge, Sharon Parker, AmyColbert, Daniel Heller and Remus Ilies 2001Chapter 3 John J. Donovan 2001Chapter 4 Robert L. Heneman, Charles H. Fay andZhong-Ming Wang 2001Chapter 5 Peter M. Hart and Cary L. Cooper 2001Chapter 6 John Arnold 2001Chapter 7 René Schalk and Denise M. Rousseau2001Chapter 8 Stephen W. Gilliland and David Chan2001Chapter 9 Deanne N. Den Hartog and Paul L.Koopman 2001Chapter 10 Janice Langan-Fox 2001Chapter 11 Susan E. Jackson and Aparna Joshi 2001Chapter 12 Gary Johns 2001Chapter 13 Connie R. Wanberg, John D.Kammeyer-Mueller and Kam Shi 2001Chapter 14 Michael A. West 2001Chapter 15 John E. Mathieu, Michelle A. Marks andStephen J. Zaccaro 2001Chapter 16 Scott Highouse 2001Chapter 17 Handan Kepir Sinangil and FrancescoAvallone 2001Chapter 18 Robert L. Cardy and T.T. Selvarajan2001Chapter 19 Behlül Üsdiken and Hüseyin Leblebici2001Chapter 20 Neal M. Ashkanasy and Camille R.A.Jackson 2001Chapter 21 Gerard P. Hodgkinson 2001First published 2001Apart from any fair dealing for the purposes of research or privatestudy, or criticism or review, as permitted under the Copyright,Designs and Patents Act 1988, this publication may bereproduced, stored or transmitted in any form, or by any means,only with the prior permission in writing of the publishers, or inthe case of reprographic reproduction, in accordance with theterms of licences issued by the Copyright Licensing Agency.Inquiries concerning reproduction outside those terms should besent to the publishers.SAGE Publications Ltd6 Bonhill StreetLondon EC2A 4PUSAGE Publications Inc2455 Teller RoadThousand Oaks, California 91320SAGE Publications India Pvt Ltd32, M-Block MarketGreater Kailash – INew Delhi 110 048British Library Cataloguing in Publication dataA catalogue record for this book is available fromthe British LibraryISBN Volume 1 0 7619 6488 6Volume 2 0 7619 6489 4Library of Congress Control number availableTypeset by SIVA Math Setters, Chennai, IndiaPrinted in Great Britain by The Cromwell Press Ltd.,Trowbridge, Wiltshire

To Mavis Anderson, my mother, and George Anderson (deceased), my father,for teaching me the meaning of conscientiousness in life (NA)To my parents Drs Saime Ülker Öneş and Somer Öneş for continuingto inspire me with their talent and achievements (DSO)To my dear parents Sevinç and Mustafa Kepir for their everlastinglove and support (HKS)To Sankaravadivoo (deceased), my mother, and S. P. Chockalingam, my father,for their confidence in me and for all their encouragement (CV)

Contents of Volume 2Contents of Volume 1ixBiographic tion to Volume 21 Productivity in OrganizationsAndrew Neal and Beryl Hesketh172 Job Satisfaction: A Cross-Cultural ReviewTimothy A. Judge, Sharon K. Parker, Amy E. Colbert,Daniel Heller and Remus Ilies253 Work MotivationJohn J. Donovan534 Compensation Systems in the Global ContextRobert L. Heneman, Charles H. Fay and Zhong-Ming Wang775 Occupational Stress: Toward a More Integrated FrameworkPeter M. Hart and Cary L. Cooper936 Careers and Career ManagementJohn Arnold1157 Psychological Contracts in EmploymentRené Schalk and Denise M. Rousseau1338 Justice in Organizations: Theory, Methods, and ApplicationsStephen W. Gilliland and David Chan1439 Leadership in OrganizationsDeanne N. Den Hartog and Paul L. Koopman16610 Communication in Organizations: Speed, Diversity, Networks,and Influence on Organizational Effectiveness, Human Health,and RelationshipsJanice Langan-Fox188

viiiHandbook of Industrial, Work and Organizational Psychology – 211 Research on Domestic and International Diversity in Organizations:A Merger that Works?Susan E. Jackson and Aparna Joshi12 The Psychology of Lateness, Absenteeism, and TurnoverGary Johns13 Job Loss and the Experience of Unemployment: InternationalResearch and PerspectivesConnie R. Wanberg, John D. Kammeyer-Mueller and Kan Shi20623225314 The Human Team: Basic Motivations and InnovationsMichael A. West27015 Multiteam SystemsJohn E. Mathieu, Michelle A. Marks and Stephen J. Zaccaro28916 Judgment and Decision-Making Research:Relevance to Industrial and Organizational PsychologyScott Highhouse31417 Organizational Development and ChangeHandan Kepir Sinangil and Francesco Avallone33218 Management InterventionsRobert L. Cardy and T.T. Selvarajan34619 Organization TheoryBehlül Üsdiken and Hüseyin Leblebici37720 Organizational Culture and ClimateNeal M. Ashkanasy and Camille R.A. Jackson39821 Cognitive Processes in Strategic Management: Some EmergingTrends and Future DirectionsGerard P. Hodgkinson416Author Index441Subject Index465

Contents of Volume 1Contents of Volume 2viiBiographic tion to the Handbook and Volume 11 Research Methods in Industrial and Organizational Psychology:Data Collection and Data Analysis with Special Considerationto International IssuesPaul E. Spector1102 Measurement in Work and Organizational PsychologyHerman Aguinis, Christine A. Henle and Cheri Ostroff273 Meta-AnalysisFrank L. Schmidt and John E. Hunter514 The Analysis of Work in the 20th and 21st CenturiesJuan I. Sanchez and Edward L. Levine715 Work Design: Learning from the Past andMapping a New TerrainSharon K. Parker and Toby D. Wall6 Assessment of Individual Job Performance: A Review of thePast Century and a Look AheadChockalingam Viswesvaran7 Performance Appraisal and Feedback: A Consideration ofNational Culture and a Review of Contemporary Research andFuture TrendsClive Fletcher and Elissa L. Perry8 Counterproductive Behaviors at WorkPaul R. Sackett and Cynthia J. DeVore9 Predictors Used for Personnel Selection:An Overview of Constructs, Methods and TechniquesJesus F. Salgado, Chockalingam Viswesvaran and Deniz S. Ones90110127145165

xHandbook of Industrial, Work and Organizational Psychology – 210 Recruitment and Selection: Applicant Perspectivesand OutcomesNeil Anderson, Marise Born and Nicole Cunningham-Snell11 Cognitive AbilityMalcolm James Ree, Thomas R. Carretta and James R. Steindl12 The Structure, Measurement, Validity, and Use of PersonalityVariables in Industrial Work, and Organizational PsychologyLeaetta M. Hough and Deniz S. Ones20021923313 Individual and Team TrainingJohn P. Campbell and Nathan R. Kuncel27814 Individual Development in the WorkplaceCynthia D. McCauley and Sarah A. Hezlett31315 Human–Machine Interaction: Usability and User Needsof the SystemDavid J. Oborne and Karen M. Arnold33616 Prevention of Human Errors in the Frame of the Activity TheoryAnne-Sophie Nyssen and Véronique De Keyser34817 Utility Analysis: A Review and Analysis at the Turn of the CenturyPhilip L. Roth, Philip Bobko and Hunter Mabon36318 Cross-Cultural Industrial and Organizational Psychology: A CriticalAppraisal of the Field and Future DirectionsZeynep Aycan and Rabindra N. Kanungo38519 Toward a Globalized Conceptualization of OrganizationalSocializationsTalya N. Bauer and Sully Taylor40920 Expatriate ManagementHandan Kepir Sinangil and Deniz S. Ones424Author Index445Subject Index465

Biographic ProfilesEditorsNeil Anderson is Professor of Work Psychology at Goldsmiths College,University of London. He is Founding Editor of the International Journal ofSelection and Assessment. His research interests include recruitment and selection,organizational and work group socialization, innovation at work, and organizational climate. He has co-authored and edited a number of books including theInternational Handbook of Selection and Assessment, and his work has appearedin several scholarly journals including Journal of Applied Psychology, HumanRelations, Journal of Organizational Behavior, Journal of Occupational andOrganizational Psychology, and the International Journal of Selection andAssessment. Neil has on-going research projects, either collaboratively or alone,into interviewer and applicant decision-making in assessment interviews, workgroup socialization of graduates, the structure and psychometric properties of popular ‘Big Five’ measures of personality, telephone-based interviewing procedures,and the practitioner–researcher divide in work and organizational psychology.Committed to an international perspective in work psychology, Neil has beenVisiting Professor to the University of Minnesota (USA) and the Free Universityof Amsterdam (The Netherlands). Neil is a fellow of the British PsychologicalSociety and the Society for Industrial and Organizational Psychology.Deniz S. Ones is an international expert in personality and integrity testing forpersonnel selection and personality assessment for workplace applications. Shereceived her PhD from the University of Iowa in 1993 and was previously a faculty member of the University of Houston. Currently, she is the holder of theHellervik Endowed Professorship in Industrial and Organizational Psychology atthe Department of Psychology of the University of Minnesota. Dr Ones is theauthor of over 60 articles and over 200 international/national conference papersand published abstracts on topics ranging from the reliability of performance ratings to influences of social desirability on personality test validity to disciplineproblems at work. Her research has appeared in the Annual Review of Psychology,Journal of Applied Psychology, Personnel Psychology, and PsychologicalBulletin, among others. In 1994, Dr Ones received the Society of Industrial andOrganizational Psychology’s (Division 14 of the American Psychological Association) S. Rains Wallace Best Dissertation Award. In 1998, she received theErnest J. McCormick Early Career Contributions Award from the Society forIndustrial Organizational Psychology (Division 14 of the American PsychologicalAssociation), making her one of two people to ever receive both awards. Her